HP LaserJet Pro CP1020 - User Guide
Type of print cartridge Steps to resolve the problem
Relled or remanufactured print cartridge HP cannot recommend the use of non-HP supplies, either new or remanufactured.
Because they are not HP products, HP cannot inuence their design or control their
quality. If you are using a relled or remanufactured print cartridge and are not satised
with the print quality, replace the cartridge with a genuine HP cartridge that has the
word “HP” on it, or has the HP logo on it.
Genuine HP print cartridge 1. The status alert message <Color> cartridge Very Low (or Replace Color Cartridge,
if the printer has been customer congured to stop at Very Low) appears on the
computer screen when the cartridge has reached the end of its designated life. The
product indicates when a supply level is very low. Actual cartridge life remaining
may vary. Consider having a replacement available to install when print quality is
no longer acceptable. The supply does not need to be replaced now unless the print
quality is no longer acceptable. Once an HP supply has reached “Very Low”,
HP’s warranty on that supply has ended.
2. Visually inspect the print cartridges and imaging drum for debris and damage. See
the instructions that follow. Replace the print cartridge or imaging drum if
necessary.
3. If printed pages have marks that repeat several times at the same distance apart,
print a cleaning page. If this does not solve the problem, use the repetitive defects
ruler in this document to identify the cause of the problem.
116 Chapter 9 Solve problems ENWW