HP LaserJet Pro CP1020 - User Guide
Alert message Description Recommended action
Non-HP <Color> Cartridge A non-HP supply has been installed. This
message appears until an HP supply is installed
or you press the Resume button.
If you believe you purchased an HP supply, go
to www.hp.com/go/anticounterfeit. Any product
repair required as a result of using used
supplies is not covered under warranty. Supply
status and features depending on supply status
will not be available
Service or repairs that are required as a result
of using non-HP supplies are not covered under
HP warranty.
To continue printing, press the Resume
button.
Not Connected The product software cannot communicate with
the product.
1. Make sure the product is turned on.
2. Make sure the USB cable is connected
securely to the product and the computer.
Page Too Complex The product cannot process the page.
Press the Resume button to continue
printing the job, but output might be aected.
Printer Mispick The print engine has failed to pick up a piece of
media.
Reload the media in the input tray and press the
Resume button to continue the job.
If the message persists, contact HP support.
Printing The product is printing a document. Wait for printing to nish.
Rear Access Door Open The door is open. Close the door.
Replace <Color> cartridge The product has been customer congured to
stop when the supply level is very low.
The product indicates when a supply level is
very low. Actual cartridge life remaining may
vary. Consider having a replacement available
to install when print quality is no longer
acceptable. The supply does not need to be
replaced now unless the print quality is no
longer acceptable. Once an HP supply has
reached “Very Low”, HP’s warranty on that
supply has ended.
Scanner Error An internal error has occurred. Turn o the product and disconnect the power
cable from the product. Wait 30 seconds and
then reconnect the power cord and turn on the
product. Wait for the product to initialize.
If you are using a surge protector, remove it.
Plug the product directly into the wall socket.
Use the power switch to turn on the product.
If the message persists, contact HP support.
Supplies Very Low More than one print cartridge is at the end of its
useful life.
The corresponding cartridge lights on the
control panel remain on.
The product indicates when a supply level is
very low. Actual cartridge life remaining may
vary. Consider having a replacement available
to install when print quality is no longer
acceptable. The supply does not need to be
replaced now unless the print quality is no
longer acceptable. Once an HP supply has
reached “Very Low”, HP’s warranty on that
supply has ended.
Tray 1 Jam The product has detected a jam in the tray. Clear the jam.
ENWW Status alert messages 105