HP LaserJet Pro CP1020 - User Guide

Alert message Description Recommended action
Cyan Cartridge Very Low The print cartridge is at the estimated end of its
useful life.
Print quality may decrease. Choose a reminder
option or replace print cartridge when quality
becomes unacceptable.
To ensure optimal print quality, HP
recommends replacing the print cartridge at
this point. You do not need to replace the print
cartridge at this time unless print quality is no
longer acceptable. Actual print cartridge life
may vary.
Once an HP print cartridge has reached “very
low”, HP's Premium Protection Warranty on
that print cartridge has ended. All print defects
or cartridge failures incurred when an HP
supply is used in continue at very low mode will
not be considered to be defects in materials or
workmanship in the supply under the HP Print
Cartridge Warranty Statement.
DC Controller Error The product has experienced an internal error. Turn o the product and disconnect the power
cable from the product. Wait 30 seconds and
then reconnect the power cord and turn on the
product. Wait for the product to initialize.
If you are using a surge protector, remove it.
Plug the product directly into the wall socket.
Use the power switch to turn on the product.
If the message persists, contact HP support.
Engine Communication Error The product experienced an internal
communication error.
Turn o the product and disconnect the power
cable from the product. Wait 30 seconds and
then reconnect the power cord and turn on the
product. Wait for the product to initialize.
If you are using a surge protector, remove it.
Plug the product directly into the wall socket.
Use the power switch to turn on the product.
If the message persists, contact HP support.
Front Access Door Open The door is open. Close the door.
Fuser Error The product has experienced an error with the
fuser.
Turn o the product and disconnect the power
cable from the product. Wait 30 seconds and
then reconnect the power cord and turn on the
product. Wait for the product to initialize.
If the error continues, turn o the product,
disconnect the power cable, wait at least
25 minutes, and then reconnect the power
cable and turn on the product.
If you are using a surge protector, remove it.
Plug the product directly into the wall socket.
Use the power switch to turn on the product.
If the message persists, contact HP support.
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