HP LaserJet Pro CP1020 - User Guide
Status alert messages
Status alert messages appear on the computer screen when the product has certain problems. Use the
information in the following table to solve these problems.
Alert message Description Recommended action
Black Cartridge Low The print cartridge is nearing the estimated end
of its useful life.
The product indicates when a print cartridge
level is low. Actual cartridge life remaining may
vary. Consider having a replacement available
to install when print quality is no longer
acceptable. The print cartridge does not need to
be replaced now.
This alert displays only if the product is
customer congured to stop when the print
cartridge reaches the “very low” threshold.
Black Cartridge Very Low The print cartridge is at the estimated end of its
useful life.
Print quality may decrease. Choose a reminder
option or replace print cartridge when quality
becomes unacceptable.
To ensure optimal print quality, HP
recommends replacing the print cartridge at
this point. You do not need to replace the print
cartridge at this time unless print quality is no
longer acceptable. Actual print cartridge life
may vary.
Once an HP print cartridge has reached “very
low”, HP's Premium Protection Warranty on
that print cartridge has ended. All print defects
or cartridge failures incurred when an HP
supply is used in continue at very low mode will
not be considered to be defects in materials or
workmanship in the supply under the HP Print
Cartridge Warranty Statement.
Calibrating The product is performing the internal
calibration process to ensure the best possible
print quality.
Wait for the process to complete.
Cartridge Memory Error on <Color> The e-label for one of the print cartridges
cannot be read or is missing.
●
Reinstall the print cartridge.
●
Turn o the product and disconnect the
power cable from the product. Wait
30 seconds and then reconnect the power
cord and turn on the product.
●
If the problem is not solved, replace the
cartridge.
Cool Down Mode After prolonged, continuous operation, or after
printing on narrow paper, the product must
pause to cool.
Printing will continue when the product has
cooled.
Cyan Cartridge Low The print cartridge is nearing the estimated end
of its useful life.
The product indicates when a print cartridge
level is low. Actual cartridge life remaining may
vary. Consider having a replacement available
to install when print quality is no longer
acceptable. The print cartridge does not need to
be replaced now.
This alert displays only if the product is
customer congured to stop when the print
cartridge reaches the “very low” threshold.
102 Chapter 9 Solve problems ENWW