LASERJET PRO CP1020 COLOR PRINTER SERIES Software Technical Reference
HP LaserJet Pro CP1020 Color Printer Series Software Technical Reference
Copyright and License Trademark Credits © 2016 Copyright HP Development Company, L.P. Adobe®, Acrobat®, and PostScript® are trademarks of Adobe Systems Incorporated. Reproduction, adaptation, or translation without prior written permission is prohibited, except as allowed under the copyright laws. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services.
Table of contents 1 Document and product basics ...................................................................................................................... 1 Purpose and scope .............................................................................................................................. 2 Product description ............................................................................................................................... 3 Documentation availability and localization .
System tab ......................................................................................................................... 23 Paper Setup page ............................................................................................. 24 Print Quality page .............................................................................................. 24 Print Density page ............................................................................................. 25 Paper Types page ............
Help system ........................................................................................................................................ 50 What's this? Help ............................................................................................................... 50 Context-sensitive Help ....................................................................................................... 50 Warning icons ...................................................................................
Orientation ......................................................................................................................... 70 Color tab features ............................................................................................................................... 71 Color Options ..................................................................................................................... 72 Automatic ................................................................................
Install the software for Mac operating systems ................................................. 82 Remove the printing-system software from Mac operating systems .................................................. 88 Supported utilities for Mac .................................................................................................................. 88 HP Embedded Web Server ...............................................................................................
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List of tables Table 1-1 Table 1-2 Table 1-3 Table 1-4 Table 1-5 Table 2-1 Table 2-2 Table 4-1 Table 4-2 Table 5-1 Table 6-1 Table 6-2 ENWW Documentation availability ................................................................................................................. 4 Software CD supported languages .................................................................................................... 8 Supported printer driver languages ........................................................
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List of figures Figure 1-1 Figure 1-2 Figure 2-1 Figure 2-2 Figure 2-3 Figure 2-4 Figure 2-5 Figure 2-6 Figure 2-7 Figure 2-8 Figure 2-9 Figure 2-10 Figure 2-11 Figure 2-12 Figure 2-13 Figure 2-14 Figure 2-15 Figure 2-16 Figure 2-17 Figure 2-18 Figure 2-19 Figure 2-20 Figure 2-21 Figure 2-22 Figure 2-23 Figure 2-24 Figure 3-1 Figure 4-1 Figure 4-2 Figure 4-3 Figure 4-4 Figure 4-5 Figure 4-6 Figure 4-7 ENWW Installation software CD – User Documentation screen (CDDocumentation_CP1020.eps) .............
xii Figure 4-8 Figure 5-1 Figure 5-2 Figure 5-3 Services tab ................................................................................................................................... 76 Mac installer program opening dialog ............................................................................................. 82 Mac installer program Introduction dialog .......................................................................................
1 ENWW Document and product basics ● Purpose and scope ● Product description ● Documentation availability and localization ● Software availability and localization 1
Purpose and scope This software technical reference (STR) provides information about and troubleshooting tips for the printing-system software for the product. This STR is prepared in an electronic format to serve as a quick-reference tool for Customer Care Center (CCC) agents, support engineers, system administrators, management information systems (MIS) personnel, and end users, as appropriate.
Product description HP LaserJet Pro CP1025 HP LaserJet Pro CP1025nw CE913A CE914A ● Speed: Prints up to 16 A4-size pages per minute (ppm) or 17 letter-size ppm monochrome and 4 ppm color HP LaserJet Pro CP1025 plus: ● Tray: 150 sheets of 75 g/m2 (20 lb) ● Output bin: 50 sheets of 75 g/m2 (20 lb) ● Connectivity: Hi-Speed USB 2.0 port ● Two-sided printing (duplexing): Manual duplexing (using the printer driver) ● Introductory print cartridge: Supplied with product ENWW ● Connectivity: 802.
Documentation availability and localization NOTE: For information about language support for the product, see CD versions and language support on page 8. The following table lists the availability of printing-system documentation by operating system. Table 1-1 Documentation availability Document Windows XP/Server 2003/Server 2008/ Vista/7 Mac HP LaserJet Pro CP1020 Color Printer Series User Guide (.
User documentation The following figure shows the Documentation screen, which appears when you click More Options then Documentation on the main screen of the HP LaserJet Pro CP1020 Color Printer Series printing-system software CD. Figure 1-1 Installation software CD – User Documentation screen (CDDocumentation_CP1020.eps) HP LaserJet Pro CP1020 Color Printer Series User Guide The HP LaserJet Pro CP1020 Color Printer Series User Guide describes the basic product features.
HP LaserJet Pro CP1020 Color Printer Series Install Notes The HP LaserJet Pro CP1020 Color Printer Series Install Notes (in .HTM format) contain important information about product features, instructions for installing the printing-system software, and technical assistance. To view this guide from the software CD, follow these steps: 1. In the main screen of the CD browser, click the More Options button and then click the Documentation button. 2. Click the Readme button. The guide opens.
HP Driver Configuration Utility User Guide To view this guide from the software CD, follow these steps: 1. In the main screen of the CD browser, click the More Options button, and then click the Admin Documentation button. 2. Click the HP Driver Configuration User Utility Guide (Online) button. When you have the file open, you can click File and then click Save As to save a copy of the file to another location. HP Jetdirect Guide The HP Jetdirect Guide is a network administrator's guide (in .
Software availability and localization This section provides information about the availability of the HP LaserJet Pro CP1020 Color Printer Series printing-system software and related software and firmware. Printing-system software on a CD is available from HP fulfillment centers. For more information, go to the following Web site: www.hp.com/go/support Printing-system software on the Web All software that is contained on the installation CD is also available on the Web.
Table 1-2 Software CD supported languages (continued) Language Two-letter abbreviation HP-preferred name File designation Czech CS Cestina CSWW Danish DA Dansk DAWW Dutch NL Nederlands NLWW English EN English ENWW Finnish FI Suomi FIWW French FR Francais FRWW German DE Deutsch DEWW Greek EL Greek ELWW Hebrew HE Hebrew HEWW Hungarian HU Magyar HUWW Indonesian ID Bahasa Indonesian IDWW IT Italiano ITWW Kazakh KK Kazakh KKWW Korean KO Korean KOWW Norwe
Driver languages The product provides driver support in the following languages.
Installer languages The product provides installer component support in the following languages.
Documentation languages The HP LaserJet Pro CP1020 Color Printer Series product provides documentation in the following languages. Table 1-5 Documentation languages Component Language list ● HP LaserJet Pro CP1020 Color Printer Series User Guide (.PDF file) ● Arabic ● Lithuanian ● Bulgarian ● Latvian HP LaserJet Pro CP1020 Color Printer Series User Guide (.
2 ENWW Windows software description ● Windows printing-system software ● Driver configuration for Windows ● HP Driver Diagnostic Printer Check Tool ● Advanced color use ● HP Embedded Web Server ● HP Customer Participation Program ● Font support 13
Windows printing-system software Table 2-1 Software components for Windows Component Description HP installer Installs the printing-system software based on the hardware it detects from the host computer. Uninstaller Removes files and folders that were installed when the printing-system software was originally installed on the computer. NOTE: The scrubber utility runs as part of the uninstall process.
Driver configuration for Windows The HP LaserJet Pro CP1020 Color Printer Series host-based driver features bidirectional communication technology which, in environments that support the driver, allows the product to respond to data inquiries from the computer and report information back, such as toner cartridge life. Bidirectional communication depends on the configuration of the Windows operating system as well as the type of connection that exists between the computer and the product.
HP Driver Diagnostic Printer Check Tool Use the HP Driver Diagnostic Printer Check Tool, a Web-based diagnostic software program, to determine whether the correct and most current printer driver for the product is in use. Use the following steps to gain access to the HP Driver Diagnostic Printer Check Tool: 1. Open a Web browser. 2. Go to the following Web site: www.hp.
Color options Color options use object tagging, which provides optimal color and halftone settings for different objects (text, graphics, and photos) on a page. The printer driver determines which objects appear on a page and uses halftone and color settings that provide the best print quality for each object. In the Windows environment, the Automatic and Manual color options are on the Color tab in the printer driver.
HP Embedded Web Server The HP Embedded Web Server (HP EWS) is a Web server in the product that allows users to control settings on the product through the Web browser. The HP EWS can only be accessed if the product is installed through a network rather than a USB connection. To access the HP EWS, open a Web browser and type the product IP address in the address bar. The product IP address is documented on a configuration page.
Status tab Use the Status tab to access and print detailed information regarding product and supply status, product configuration, network configuration, and usage. The Status tab contains the following pages: ● Device Status ● Supplies Status ● Device Configuration page ● Network Summary page ● Reports ● Event Log page Device Status The Device Status page shows device status messages from the device. The Device Status page also contains some pertinent product information and device settings.
Supplies Status The Supplies Status page shows the status of all of the product supplies, including the black, cyan, magenta, and yellow print cartridges.
Device Configuration page The Device Configuration page shows the values of all of the settings that are available in the product. The contents of this page are consistent with the configuration page that the firmware generates.
Network Summary page The Network Summary page contains information about the network and its enabled features.
Reports Use the Reports page to print the internal special pages the device generates. The following information pages are available: ● Config Report ● Supplies Status Figure 2-7 HP EWS, Status tab – Reports page Event Log page Use the Event Log page to track the events that occur on the product.
Paper Setup page Use this page to configure the paper-setup settings for the product. Change the default settings by clicking the blue arrow next to each option and highlighting the selection. Figure 2-9 HP EWS, System tab – Paper Setup page Print Quality page Use the Print Quality page to change the print quality defaults for the product.
Print Density page Use the Print Density page to control the print density of each print cartridge on the product. Figure 2-11 HP EWS, System tab – Print Density page Paper Types page Use the Paper Types page to set the default paper type settings for the product.
System Setup page Use the System Setup page to change settings on the product such as Jam Recovery and Auto Continue. Figure 2-13 HP EWS, System tab – System Setup page Service page Use the Service page to start the cleaning mode procedure on the product.
Product Security page Use this page to set or change the Administrator password. Figure 2-15 HP EWS, System tab – Product Security page Networking tab Use the Networking tab to view and change settings for the network connection and communication with the product.
Network Summary The Network Summary page contains all the information about the network and its enabled features.
Figure 2-17 HP EWS, Networking tab – Network Summary page (2 of 2) IPv4 Configuration Use the IPv4 Configuration pane to modify settings for basic TCP/IPv4 Network configuration. If Automatic IP is configured, the Manual IP address configuration settings are disabled, but the values for these settings are still displayed if they have been set. If the configuration is switched from Automatic IP to Manual IP, the IP Address fields are cleared, and the desired IP address must be entered before continuing.
Click Apply to keep changes. When Apply is clicked, a confirmation dialog asks for confirmation. Click Yes to continue. Figure 2-18 HP EWS, Networking tab – IPv4 Configuration page IPv6 Configuration The IPv6 Configuration page shows the status of the IPv6 network configuration settings. This page is read-only and no settings can be modified here. Up to seven IPv6 addresses can be shown on this page, depending upon the automatic configuration of the networking firmware.
Wireless Configuration Use the Wireless Configuration page to turn off/on the wireless capabilities for the product. Figure 2-20 HP EWS, Networking tab – Wireless Configuration page Network Identification Use the Network Identification pane to configure the Host name and Domain name(s) used to identify the device on the network. The values for Host name and Domain names are retrieved from the firmware, and displayed on this pane. The Networking firmware determines what Host name and Domain name(s) to use.
Table 2-2 Network Identification pane – Text Entities (continued) Text Entity Disabled status Domain name (IPv6) Disabled if configured by DHCPv6 Bonjour Service name Disabled if Bonjour is disabled Figure 2-21 HP EWS, Networking tab – Network Identification page Advanced page Use the Advanced page to configure the enabled settings and other settings, such as link speed, for the product.
SNMP page Use this page to configure the SNMP settings for the product.
HP Customer Participation Program After the product is installed, you have the option of participating in HP's voluntary program for communication between your system and HP. This feature, available through software that is included on the printing-system software installation CD, helps HP monitor toner usage. At the time of the invitation, about two weeks after installation, full disclosure of the information to be communicated is provided.
Font support The basic fonts listed here are included with Microsoft Windows software. The additional PS fonts are available on the CD that came with the product.
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3 Install Windows software and utilities The product comes with software and installers for Microsoft Windows and Apple Mac systems. Linux and UNIX systems support the HP LaserJet Pro CP1020 Color Printer Series, and software is available on the Web. This chapter provides procedures for installing and uninstalling the printingsystem software for Windows operating systems.
Install overview The software for the product comes on a single CD. The software installer first checks the versions of Windows Installer and Microsoft .NET installed on the system, and then installs the printing-system software from the CD onto the hard disk and updates Windows files. During the printing-system installation, the software installer also checks the firmware version on the product.
Windows Installer and continues the HP LaserJet Pro CP1020 Color Printer Series printing-system installation process. To determine which version of Windows Installer is currently running on the computer, follow these instructions. 1. For Windows 7 and Windows Vista, click the Start button, click the Control Panel option, and then click the Programs option. For Windows XP and Windows Server 2003, click the Start button, click the Control Panel option, and then double-click the Add/Remove programs option.
General Windows installation instructions ● General Windows installation for direct connections ● General Windows installation for network connections ● Printer sharing disclaimer ● Point-and-Print installation ● Modify a pre-existing installation General Windows installation for direct connections ● Windows installation instructions for direct-connected (USB) products ● Printer driver only installation instructions (Microsoft Add product Wizard) Windows installation instructions for direct-co
To use the product driver only software solution with a direct USB connection, a USB Print port must have already been created by a previous installation of the printing-system software. There are several direct USB printing-system software installation options that establish a USB Print port: ● Complete an installation using the in-box printing-system software CD. ● Download the "Recommended Solution", which provides installation options identical to the printing-system software CD.
General Windows installation for network connections ● Network setup ● Windows installation instructions for network-connected products ● Print driver only installation instructions (Microsoft Add printer Wizard) Network setup NOTE: Set up, turn on, and connect the product to the network before installing the software. To connect a product to a network, use the following instructions: 1. Connect the product to the network. 2. Turn on the product.
5. If you are prompted to restart the computer, click Yes. 6. After installation of the printing-system software, print a test page to ensure that the product driver is installed correctly. Print driver only installation instructions (Microsoft Add printer Wizard) NOTE: This product driver only software solution provides print-only functionality through a communications port that has already been created for this product (USB or network connected).
Point-and-Print installation Use the following information to install a printer driver by using the Microsoft Point-and-Print feature when you do not connect directly to the product on the network. Point-and-Print is a Microsoft term that describes a two-step printer driver installation process. The first step is to install a shared printer driver on a network print server. The second step is to "point" to the print server from a network client so that the client can use the printer driver.
Modify a pre-existing installation If an HP LaserJet Pro CP1020 Color Printer Series MFP Series has been installed, the initial CD browser screen on the printing-system installation CD changes to the Welcome Back screen. A preexisting installation also changes the sequence of installation screens. Figure 3-1 CD browser screen — Welcome Back The Welcome Back screen contains the following options: ● Uninstall. Click this option to uninstall the printing-system software. ● Connect another HP Device.
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4 ENWW HP LaserJet Pro CP1020 Color Printer Series printer driver (Host-based raster driver) ● Change the printer driver settings for Windows ● Help system ● Printing Shortcuts tab features ● Paper/Quality tab features ● Effects tab features ● Finishing tab features ● Color tab features ● Services tab features 47
Change the printer driver settings for Windows Operating System To change the settings for all print jobs until the software program is closed To change the default settings for all print jobs To change the device configuration settings Windows 7, XP, Server 2003, and Vista 1. On the File menu in the software program, click Print. 1. 1. 2. Select the driver, and then click Properties or Preferences. The steps can vary; this procedure is most common.
Printing Preferences tab set The Printing Preferences tabs contain options for formatting documents for the product. Gain access to the Printing Preferences tabs either through the software program or through the Windows Printers folder.
Help system The printer driver include a full-featured Help system to provide assistance with printing and configuration options. The following Help options are available: ● What's this? Help ● Context-sensitive Help ● Warning icons What's this? Help "What's this?" Help is supported in Windows 7, Windows XP, and Windows Vista. Gain access to "What's this?" Help messages in any of the following ways: ● Right-click a control and click What's this?, and a pop-up Help window appears.
tab. Click on the warning icon to display a pop up window that contains instructions for enabling the specific feature.
Printing Shortcuts tab features ● Use defined printing shortcuts ● Create a custom printing shortcut Use the Printing Shortcuts tab to print jobs with specific printer driver settings. The available settings depend on the product configuration. Select one of the defined shortcuts or create custom printing shortcuts. Figure 4-2 Printing Shortcuts tab Select one of the defined shortcuts or custom printing shortcuts, and then click OK to print the job with the specific printer driver settings.
Use defined printing shortcuts The following defined printing shortcuts are available: ● General Everyday Printing. Select this option to print using typical settings. ● Eco-print (Two–sided Printing). Select this option to print using typical settings for manual duplex printing. ● Cardstock /Heavy (Thick) Printing. Select this option to print using typical settings for booklet printing. ● Glossy/Presentation Printing. Select this option to print using typical settings for printing on envelopes.
Paper/Quality tab features ● Paper Options ● Document preview image ● Print Quality Use the Paper/Quality tab to specify the size, type, and source of the paper. Also use this tab to specify the location of different paper types within the print job.
Paper Options ● Use different paper ● Paper sizes ● Custom Paper Size ● Paper source ● Paper type The settings specified in the Paper Options group box on the Paper/Quality tab apply to all of the pages of the print job. Use different paper Select Use different paper to use a different paper type, or paper source, for the first page, back cover, and other pages in a print job. Paper sizes The Size is setting is a drop-down menu that lists all of the supported paper sizes.
The name that appears in the Name text box depends on the following conditions: ● If a saved custom paper size has been selected from the drop-down menu on the Paper/Quality tab, then the Name text box shows the name of the selected custom paper size. ● If a standard paper size has been selected on the Paper/Quality tab, then the Name text box shows the default name of "Custom.
Paper type The Type is drop-down menu shows all of the supported paper types. When you use the default setting, Unspecified, the product uses the default paper type, which is usually Plain. NOTE: Selecting a paper type instructs the product to use a group of predefined settings to create the best possible print quality for that type of paper. CAUTION: Selecting a paper type that does not match the type of paper that is loaded in the tray can damage the product.
● ● Photo/Cover 176–220g ◦ HP Cover Matte 200g ◦ HP Matte Photo 200g ◦ HP Color Laser Photo Glossy 200g ◦ Card Glossy 176–220g Other ◦ Color Laser Transparency ◦ Labels ◦ Letterhead ◦ Envelope ◦ Heavy Envelope ◦ Preprinted ◦ Prepunched ◦ Colored ◦ Rough ◦ Heavy Rough ◦ HP Tough Paper The default setting is Unspecified, and the program selects the paper type. Before selecting a different setting, make sure that the correct paper type is loaded in the input tray.
This setting controls resolution, which refers to the number of dots per inch (dpi) or lines per inch (lpi) used to print the page. As resolution is increased, the quality (clarity and visual appeal) of print on the page is improved. However, higher resolution might also result in longer printing times.
Effects tab features ● Fit to page ● Document preview image ● Watermarks Use the Effects tab to create unique paper effects, such as scaling and watermarks.
The Print document on option is disabled by either of the following conditions: ● The % of actual size value is not 100. ● The Pages per sheet value on the Finishing tab is not 1. When Print document on is selected, the drop-down menu shows the paper sizes on which you can print. The list contains all of the standard paper sizes that the selected paper source supports and any custom sizes that have been created. When Print document on is selected, Scale to fit is automatically selected.
Document preview image The document preview image is a line-drawn image of a page that represents graphics and text. The document preview image is always oriented so that the contents of the page are right-side-up. The document preview image appears in the upper-right corner of all Printing Preferences tabs except the Services tab. Switching between tabs does not change the location or appearance of the document preview image.
Watermark Message field appears in the Current Watermarks group box in the Watermark Details dialog box and in the Watermarks group box on the Effects tab. To name the new watermark, type the selected watermark text in the Watermark Message edit box. To delete a watermark, select the watermark in the Current Watermarks list and click Delete. A warning appears asking whether you are sure you want to delete the selected item. Click Cancel to keep the watermark. Click OK to delete the selected watermark.
● ◦ Yellow ◦ Green ◦ Cyan ◦ Blue ◦ Magenta Shading. The default Shading setting for new and preset watermarks is Very Light. The following range of shades is available from the Shading drop-down menu: ◦ Lightest ◦ Very Light (default) ◦ Light ◦ Medium Light ◦ Medium ◦ Medium Dark ◦ Dark ◦ Very Dark ◦ Darkest These values represent the intensity of the gray that is used. Select Light to produce a lightly saturated gray watermark.
Table 4-1 Font Attribute settings for new and preset watermarks Setting New watermark Preset watermark Name Arial Varies by language Color Gray Gray Shading Very Light Very Light Size 127 Varies by language Style Regular Regular Click OK to accept all of the changes that have been made in the Watermark Details dialog box. Clicking Cancel does not cancel all of the changes.
Finishing tab features ● Document options ● Document preview image ● Copies ● Orientation Use the Finishing tab to print booklets and control the paper output.
Print on Both Sides (Manually) This product supports manual duplexing with the Print on Both Side (Manually) setting available on the Finishing tab. The default setting for the Print on both Sides (Manually) option is off (disabled).
drop-down menu is Off. The other settings have the following format, where [paper size] depends on the paper size that is set on the Paper/Quality tab: ● Letter (Left Binding) ● Letter (Right Binding) Selecting Letter (Left Binding) or Letter (Right Binding) changes the document preview image to show the location of the binding. If the Pages per sheet setting is on the default setting of 1, it automatically changes to 2 pages per sheet.
When printing with more than one page per sheet, the pages appear smaller and are arranged on the sheet in a defined order. The Pages per sheet drop-down menu contains the following settings: ● 1 page per sheet (default) ● 2 pages per sheet ● 4 pages per sheet ● 6 pages per sheet ● 9 pages per sheet ● 16 pages per sheet NOTE: Selecting an option other than 1 page per sheet makes booklet printing unavailable.
Switching between tabs does not change the location or appearance of the document preview image. Move the mouse over the document preview image, and the mouse cursor changes from an arrow to a gloved hand. Toggle between portrait and landscape page orientation by clicking on the image. Copies The copies setting sets the number of copies for a print a job. Select Collate to collate the print job.
Color tab features NOTE: The Color tab is located on the Printing Preferences tab set. Use the Color tab to specify predefined color-option settings or to fine-tune the color treatments and halftoning. Color output can also be converted to grayscale. The Color tab is shown in the following figure.
Color Options Use the Color Options group box to adjust the independent color controls. The settings affect the print job color rendering and print quality. The Color Options group box contains the following controls: ● Automatic option (default) ● Manual option ● Print in Grayscale check box Automatic Use the Automatic option for color settings that automatically fine-tune the printed output.
The Manual Color Options dialog box contains the following controls: ● Text ◦ ● Graphics ◦ ● Neutral Grays Photographs ◦ ● Neutral Grays Neutral Grays General ◦ Edge Control ◦ Halftone Neutral Grays The Neutral Grays drop-down menu controls the selection of a device-dependent color table that is embedded in the product firmware. You can adjust the Neutral Grays setting independently for text, graphics, or photographs. The following options are available: ● Black Only.
The Edge Control option offers three settings: ● Off. The Off setting turns Trapping, Adaptive Halftoning, and C-REt to Off. ● Normal. The Normal setting provides the default trapping settings. Adaptive Halftoning is set to On, and C-REt is set to On. ● Maximum. The Maximum setting provides the most trapping. Adaptive Halftoning is set to On, and C-REt is set to On. Halftone The Halftone setting controls the selection of a product-dependent halftone algorithm that is embedded in the product firmware.
Photo Select Photo to enhance documents in which the content is mainly bitmap images, such as .GIF or .EPS files. This setting instructs the product to use the best color matching for rendering bitmap images. This setting affects only raster data; it has no effect on text or vector-based graphics. Using glossy paper in combination with this setting provides the maximum enhancement. Photo (Adobe RGB 1998) Select Photo (AdobeRGB 1998) for documents that use the AdobeRGB color space rather than sRGB.
Services tab features Figure 4-8 Services tab The Select a destination drop-down menu contains the following options: ● Support and troubleshooting ● Product manuals ● Check for driver updates ● Print configuration page ● Print supplies status page If you have Internet access, select any of these options and then click Go! to open the corresponding HP Web page.
5 ENWW Mac software and utilities ● Supported operating systems for Mac ● Mac printing-system software ● Mac installation instructions ● Remove the printing-system software from Mac operating systems ● Supported utilities for Mac 77
Supported operating systems for Mac ● Mac OS X v10.5 and later are supported. ● Mac OS 9 and Mac OS X classic are not supported. Mac system requirements Hardware requirements ● PowerPC G3, G4, G5 or Intel Core processor ● 256 MB RAM ● 32 MB of available hard-disk space ● CD-ROM drive or Internet connection ● Hi-Speed USB 2.0 port Supported print drivers for Mac The HP installer provides PostScript ® Print Description (PPD) files, Printer Dialog Extensions (PDEs).
Mac printing-system software The printing-system software for Mac is composed of an HP-created postscript (PS) printer definition file (PPD) and a Printer Dialog Extension (PDE) file that work together with the Mac OS printing system. These files are used by the Mac OS printing system to determine default printer driver settings and to allow the user to select between the various print options and settings.
Software for Mac HP Utility Use the HP Utility to set up product features that are not available in the printer driver. You can use the HP Utility when the product uses a universal serial bus (USB) cable or is connected to a TCP/IP-based network. Open the HP Utility 1. In System Preferences, click the Printer & Fax icon. 2. Select the product and then click the Open Print Queue... button.. 3. Click the Utility icon.
In-box printing-system software CD One CD is included in-box with the product. The printing-system software CD contains the following components: ● Software installer ● User guides ● Support information The CD is divided into two partitions, one for each of the following operating systems: ● Windows ● Mac The files in each partition of the printing-system software CD include documentation files and files that are required to install and uninstall the printing-system software components.
The PPDs, in combination with the driver, provide access to the product configuration settings and installable options. These settings are usually configured during the installation process by using Apple Mac OS X tools such as Printer Setup Utility and Print & Fax. PDEs Printer Dialog Extensions (PDEs) are code plug-ins (for Mac OS X V10.3 or later only) that provide access to product features, such as number of copies, duplexing, and quality settings. Install notes (Readme file) This .
2. The Introduction dialog opens. Figure 5-2 Mac installer program Introduction dialog 3. Click the Continue button. The License dialog opens. Figure 5-3 Mac installer program Software License Agreement screen NOTE: To change the language of the license agreement text, select the appropriate language from the menu.
4. Click the Continue button, and then click the Agree button. The Select Device dialog opens. Figure 5-4 Mac installer program Installation Type dialog 5. Click the Continue button. The Installation Type window opens.
6. Click the Install button. A progress bar appears, indicating the progress of the installation. Figure 5-6 Mac installer program installation progress 7. The Setup screen displays after the installation completes. Click the Continue button.
8. To configure your product for wireless printing, select the Configure your device for a wireless network check box, click the Continue button, and then follow the on-screen prompts. Figure 5-8 Mac installer program Wireless Network Configuration 9. The Web Registration screen appears once the setup is complete. Click the Register button to register your product. Figure 5-9 Mac installer program Web Registration screen.
10. The Congratulations screen displays when all installation and setup steps are complete. Click the OK button to close the Mac installer.
Remove the printing-system software from Mac operating systems 1. Disconnect the product from your computer. 2. In Finder, open the Applications: Hewlett-Packard folder. 3. Double-click HP Uninstaller. Follow the onscreen instructions. Supported utilities for Mac HP Embedded Web Server The HP EWS is a Web server utility that allows users to control settings on the product through the Web browser.
Supplies Status The HP Printer Utility opens to the Supplies Status screen. Figure 5-11 HP Utility — Supplies Status screen Click Detailed Supplies Information… to open the Supplies Information screen. Use the scroll button to see information about the color print cartridges. Device Information Click Device Information in the menu on the left to find the product service ID (if assigned), model number, firmware version, and the serial number.
Network Settings Use the Network Settings screen to view and configure network settings for the product. Figure 5-13 HP Utility — Network Settings Additional Settings Use the Additional Settings page to access the EWS for the product. Figure 5-14 HP Utility — Additional Settings Message Center Use the Message Center screen to view status events that have occurred on the product.
6 ENWW Engineering details ● File to E-mail utility ● Supported paper and print media tables ● Special paper and print media guidelines table ● Sizes (min & max) and supported paper by tray ● Windows Install Notes/Readme ● Troubleshooting 91
File to E-mail utility The File to E-mail utility collects the data specified in an .INI file and then attaches the data files to an e-mail that can be sent to HP Customer Support to assist troubleshooting. The utility runs on the computer, but does not interact with the product. The tool is included on the installer CD, but is not copied to the computer during the software installation. HP Customer Support can also send the utility by e-mail or by posting it to an HP Web site.
Supported paper and print media tables The tables in this section provide information about media features, media attributes, and paperhandling constraints for the HP LaserJet Pro CP1020 Color Printer Series product. Media sizes The product supports a number of paper sizes, and it adapts to various media. NOTE: To obtain the best print results, select the appropriate paper size and type in your printer driver before printing.
Table 6-2 Supported envelopes and postcards (continued) 94 Size Dimensions Envelope Monarch 98 x 191 mm (3.9 x 7.5 inches) Postcard 100 x 148 mm (3.94 x 5.83 inches) Double postcard 148 x 200 mm (5.83 x 7.
Special paper and print media guidelines table The product supports printing on special media. Use the following guidelines to obtain satisfactory results. When using special paper or print media, be sure to set the type and size in your printer driver to obtain the best print results. CAUTION: HP LaserJet products use fusers to bond dry toner particles to the paper in very precise dots. HP laser paper is designed to withstand this extreme heat.
Sizes (min & max) and supported paper by tray 96 Media type Dimensions1 Weight Capacity2 Paper orientation Paper, including the following types: Minimum: 76 x 127 mm (3 x 5 inches) 60 to 90 g/m2 (16 to 24 lb) Up to 150 sheets ● Plain ● Maximum: 216 x 356 mm (8.
Media type Dimensions1 Postcards or index cards 100 x 148 mm (3.9 x 5.8 inches) 1 2 3 ENWW Weight Capacity2 Paper orientation Up to 50 sheets Side to be printed on face-up, with the top edge at the back of the tray The HP LaserJet Pro CP1020 Color Printer Series product supports a wide range of standard and custom sizes of print media. Check the printer driver for supported sizes. Capacity can vary depending on media weight and thickness, and environmental conditions.
Windows Install Notes/Readme HP LaserJet Pro CP1020 Color Printer Series install notes Edition 1, 9/2010 CONTENTS I. INTRODUCTION PURPOSE OF THIS DOCUMENT SUPPORTED OPERATING SYSTEMS OVERVIEW OF THE PRINTING-SYSTEM COMPONENTS Drivers Software Applications Status and Devices Settings Application HP Help and Learn Center Uninstaller II. INSTALLATION INSTRUCTIONS INSTALLING SOFTWARE UNINSTALLER III.
I. INTRODUCTION PURPOSE OF THIS DOCUMENT This file provides specific installation, compatibility, and troubleshooting information. For additional information about product and driver features, see the product user guide and the online help that is included with each software component.
The following operating systems support only the Add Printer installation: ● Windows XP 64-bit ● Windows Server 2003 64-bit For information and printer drivers for Linux, go to the following Web site: http://www.hp.com/go/linux OVERVIEW OF THE PRINTING-SYSTEM COMPONENTS The Windows CD-ROM has software for IBM-compatible computer systems. For more information about a particular driver or software component, see its associated online Help.
II. INSTALLATION INSTRUCTIONS The CD-ROM setup or installation software detects the version and language of the operating system that you are running. INSTALLING SOFTWARE NOTE: Administrator privileges are required to install the printing system. NOTE: For USB installations DO NOT plug the USB cable into the computer and product until instructed to do so by the software. 1. Quit all programs. 2. Insert the CD-ROM. 3.
For network connected products, use the following instructions to install the printer driver for Windows XP 64-bit and Windows Server 2003 64-bit (network models only) 1. Connect the network cable to the product. 2. From the Start menu, click Settings, and then click Printers. NOTE: For Windows XP, click Start, and then click Printers and Faxes. 3. Double-click Add Printer, and then click Next. 4.
III. LATE-BREAKING INFORMATION KNOWN ISSUES AND WORKAROUNDS General ● Firewall software can interfere with the HP software installer. Disable the firewall before starting a network installation or the product might not be detected. ● Certain Hi-Speed USB 2.0 cards ship with unsigned host controller drivers. If you have purchased a USB 2.0 add-in card and have an unsigned driver, you might experience driver installation problems or communication problems between the product and HP software.
IV. TECHNICAL ASSISTANCE For customer support information, see the product user guide or the in-box support flyer. Or, call your local authorized HP dealer. You can also browse to the following URL(s) for online technical support: www.hp.com/support/ljcp1020series V. LEGAL STATEMENTS TRADEMARK NOTICES Adobe®, Acrobat®, and Adobe® PostScript® 3™ are trademarks of Adobe Systems Incorporated. Microsoft®, Windows®, Windows NT®, Windows® XP, and Windows® Vista are U.S. registered trademarks of Microsoft Corp.
Troubleshooting Problem Solution A printer driver for the product is not visible in the Printer folder. ● Reinstall the printer software. NOTE: Close any applications that are running. To close an application that has an icon in the system tray, right-click the icon, and select Close or Disable. An error message was displayed during the software installation. ● Try plugging the USB cable into a different USB port on the computer. ● Reinstall the printer software.
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