LASERJET PRO CM1410 COLOR MFP SERIES User Guide
HP LaserJet Pro CM1410 Color MFP Series User Guide
Copyright and License Trademark Credits © 2010 Copyright Hewlett-Packard Development Company, L.P. Adobe®, Acrobat®, and PostScript® are trademarks of Adobe Systems Incorporated. Reproduction, adaptation, or translation without prior written permission is prohibited, except as allowed under the copyright laws. Intel® Core™ is a trademark of Intel Corporation in the U.S. and other countries. The information contained herein is subject to change without notice.
Conventions used in this guide TIP: Tips provide helpful hints or shortcuts. NOTE: Notes provide important information to explain a concept or to complete a task. CAUTION: Cautions indicate procedures that you should follow to avoid losing data or damaging the product. WARNING! Warnings alert you to specific procedures that you should follow to avoid personal injury, catastrophic loss of data, or extensive damage to the product.
iv Conventions used in this guide ENWW
Table of contents 1 Product basics ................................................................................................................................................ 1 Product comparison ............................................................................................................................. 2 Environmental features ........................................................................................................................ 3 Accessibility features .............
Remove software for Windows ........................................................................................................... 36 Supported utilities for Windows .......................................................................................................... 37 Other Windows components and utilities ........................................................................... 37 Software for other operating systems ............................................................................
Supported paper types and tray capacity ........................................................................................... 67 Load the input tray .............................................................................................................................. 68 Load the document feeder ................................................................................................................. 71 Configure the tray ..................................................................
Collate a copy job ............................................................................................................ 112 Make color or black and white copies .............................................................................. 113 Copy settings .................................................................................................................................... 113 Change copy quality .........................................................................................
Use fax on a VoIP service ............................................................................................... 150 Fax memory ..................................................................................................................... 150 Send a fax ........................................................................................................................ 150 Receive a fax .......................................................................................................
Product updates ............................................................................................................................... 205 13 Solve problems ......................................................................................................................................... 207 Self help ........................................................................................................................................... 208 Problem-solving checklist ........................
Wireless connectivity checklist ........................................................................................ 243 The control panel displays the message: The wireless feature on this product has been turned off .......................................................................................................................... 244 The product does not print after the wireless configuration completes ............................
Environmental product stewardship program ................................................................................... 266 Protecting the environment .............................................................................................. 266 Ozone production ............................................................................................................ 266 Power consumption .........................................................................................................
Index .................................................................................................................................................................
xiv ENWW
1 ENWW Product basics ● Product comparison ● Environmental features ● Accessibility features ● Product views 1
Product comparison The product is available in the following configurations. 2 HP LaserJet Pro CM1415fn MFP HP LaserJet Pro CM1415fnw MFP CE861A CE862A ● Prints at speeds up to 12 pages per minute (ppm) monochrome and 8 ppm color. HP LaserJet Pro CM1415fn MFP, plus: ● Supports PCL 6, PCL 5, and HP postscript level 3 emulation printer drivers ● Tray 1 holds up to 150 sheets of paper or up to 10 envelopes. ● The output bin holds up to 125 sheets of paper.
Environmental features Manual duplex printing Save paper by using the manual duplex printing option. Print multiple pages per sheet Save paper by printing two or more pages of a document side-by-side on one sheet of paper. Access this feature through the printer driver. Copies multiple pages per sheet Save paper by copying two or four pages of an original document side-by-side on one sheet of paper. Recycling Reduce waste by using recycled paper. Recycle print cartridges by using the HP return process.
Accessibility features The product includes several features that aid users with accessibility issues. 4 ● Online user guide that is compatible with text screen-readers. ● Print cartridges can be installed and removed by using one hand. ● All doors and covers can be opened by using one hand.
Product views Front view 1 2 3 9 4 5 8 7 ENWW 6 1 Document feeder input tray 2 Document feeder output bin 3 Scanner lid 4 Color touch screen control panel 5 Front door (provides access to the print cartridges) 6 USB flash drive port 7 Front jam access door 8 Input tray (Tray 1) 9 Output bin Product views 5
Back view 1 2 4 3 6 1 Interface ports 2 On/off switch 3 Power connection 4 Rear jam access door Chapter 1 Product basics ENWW
Interface ports 1 2 3 ENWW 1 Fax ports 2 Network port 3 Hi-Speed USB 2.
Serial number and model number location The serial number and product model number label is at the back of the product.
Control panel layout 1 2 3 4 10 5 9 6 8 7 1 Touch screen display 2 Wireless light: indicates the wireless network is enabled. The light blinks while the product is establishing a connection to the wireless network. When connected, the light stops blinking and stays lit.
Buttons on the Home screen The Home screen provides access to the product features, and it indicates the product status. NOTE: Depending on the product configuration, the features on the Home screen can vary. The layout might also be reversed for some languages. 1 2 3 5 4 6 10 1 2 9 Setup 8 7 button: provides access to the main menus Network button: provides access to network settings and information. From the network settings screen, you can print the Network Summary page.
Control panel help system The product has a built-in Help system that explains how to use each screen. To open the Help system, touch the Help button in the upper-right corner of the screen. For some screens, the Help opens to a global menu where you can search for specific topics. You can browse through the menu structure by touching the buttons in the menu. Some Help screens include animations that guide you through procedures, such as clearing jams.
12 Chapter 1 Product basics ENWW
2 ENWW Control panel menus ● Setup Menu ● Function specific menus 13
Setup Menu To open this menu, touch the Setup 14 ● Reports ● Quick Forms ● Fax Setup ● System Setup ● Service ● Network Setup Chapter 2 Control panel menus button.
Reports menu Menu item Description Demo Page Prints a page that demonstrates print quality Menu Structure Prints a control-panel menu layout map. Configuration Report Prints a list of the product settings Supplies Status Prints the print-cartridge status.
Quick Forms menu Menu item Sub-menu item Description Notebook Paper Narrow Rule Prints pages that have preprinted lines Wide Rule Child Rule Graph Paper 1/8 inch Prints pages that have preprinted graph lines 5 mm Checklist 1-Column Prints pages that have preprinted lines with check boxes 2-Column Music Paper Portrait Prints pages that have preprinted lines for writing music Landscape 16 Chapter 2 Control panel menus ENWW
Fax Setup menu In the following table, items that have an asterisk (*) indicate the factory default setting. Menu item Sub-menu item Sub-menu item Fax Set-Up Utility Basic Setup Description This is a tool for configuring the fax settings. Follow the onscreen prompts and select the appropriate response for each question. Time/Date (Settings for time format, current time, date format, and current date.) Sets the time and date setting for the product. Fax Header Enter your fax number.
Menu item Sub-menu item Sub-menu item Description Dial Prefix On Specifies a prefix number that must be dialed when sending faxes from the product. If you turn this feature on, the product prompts you to enter the number and then it automatically includes that number every time you send a fax. Off* Advanced Setup Fax Resolution Standard Fine* Superfine Sets the resolution for sent documents. Higher resolution images have more dots per inch (dpi), so they show more detail.
Menu item Sub-menu item Sub-menu item Description Private Receive On Setting Private Receive to On requires you toset a product password. After setting the password, the following options are set: Off* Confirm Fax Number On ● Private Receive is turned on. ● All old faxes are deleted from memory. ● Fax forwarding is set to Off and is not allowed to be changed. ● All incoming faxes are stored in memory. Confirm a fax number by entering it a second time.
System Setup menu In the following table, items that have an asterisk (*) indicate the factory default setting. Menu item Sub-menu item Language (List of available control-panel display languages.) Paper Setup Default Paper Size Sub-menu item Description Sets the language in which the control panel displays messages and product reports. Letter Sets the size for printing internal reports, faxes, or any print job that does not specify a size. A4 Legal Default Paper Type Lists available paper types.
Menu item Sub-menu item Sub-menu item Description PowerSave Time Sleep Delay Off Specifies the amount of idle time before the product enters sleep mode. 1 Minute 15 Minutes* 30 Minutes 1 Hour 2 Hours Time/Date (Settings for time format, current time, date format, and current date.) Sets the time and date setting for the product. Product Security On Sest the product-security feature. If you select the On setting, you must set a password.
Menu item Sub-menu item User-Defined Low Black Sub-menu item Description Type the percentage of estimated life remaining at which the product alerts you that the print cartridge is low. Cyan Magenta Yellow USB Flash Drive On Enables or disables the USB flash drive. Off Color Copy On Enables or disables color copying. Off Courier Font Regular Sets Courier font values.
Service menu In the following table, items that have an asterisk (*) indicate the factory default setting. Menu item Sub-menu item Fax Service Clear Saved Faxes Clears all faxes in memory. Run Fax Test Performs a fax test to verify that the phone cord is plugged in the correct outlet and that there is a signal on the phone line. A fax test report is printed indicating the results. Print T.
Menu item Sub-menu item Archive Print On Off* 24 Sub-menu item Description When printing pages that will be stored for a long time, this option sets the product to a mode that reduces toner smearing and dusting.
Network Setup menu In the following table, items that have an asterisk (*) indicate the factory default setting. Menu item Sub-menu item Description Wireless Menu Wireless Setup Wizard Guides you through the steps to set up the product on a wireless network Wi-Fi Protected Setup If your wireless router supports this feature, use this method to set up the product on a wireless network. This is the simplest method. Run Network Test Tests the wireless network and prints a report with the results.
Function specific menus The product features function-specific menus for copying, faxing, scanning, and using a USB flash drive. To open these menus, touch the button for that function on the control panel. Copy Menu To open this menu, touch the Copy button, and then touch the Settings... button. NOTE: Settings that you change with this menu expire 2 minutes after the last copy completes.
Menu item Sub-menu item Collation On Sub-menu item Description Specifies whether to collate copy jobs Off Draft Mode Off Specifies whether to use draft-quality printing for copies On Image Adjustment Lightness Adjusts the image quality settings for copies Contrast Sharpen Background Removal Color Balance Grayness Set as New Defaults Saves any changes you have made to this menu as the new defaults Restore Defaults Restores the factory defaults for this menu Fax Menu To open this menu, touch t
Menu item Sub-menu item Sub-menu item Description Fax Activity Log Print Log Now Print Log Now: Prints a list of the faxes that have been sent from or received by this product. Auto Log Print Auto Log Print: Automatically prints a report after every fax job. Send Options Print Phone Book Prints a list of the speed dials that have been set up for this product. Print Junk Fax list Prints a list of phone numbers that are blocked from sending faxes to this product.
Menu item Sub-menu item Sub-menu item Description Reprint Faxes Forward Fax Prints the received faxes stored in available memory. This item is available only if you have turned on the Allow Fax Reprint feature in the Fax Setup menu. On Sets product to send all received faxes to another fax machine. Off* Phone Book Setup Polling Receive Allows the product to call another fax machine that has polling send enabled. Individual Setup Edits the fax phone book speed dials and group-dial entries.
30 Menu item Description View and Print Photos Previews photos on the USB drive. Use the arrow buttons to scroll through the photos. Touch the preview image for each photo that you want to print. You can adjust the settings, and you can save the changes as the new default settings. When you are ready to print the photos, touch the Print button. Scan to USB Drive Scans a document and stores it as a .PDF file or .JPEG image on the USB flash drive.
3 ENWW Software for Windows ● Supported operating systems for Windows ● Supported printer drivers for Windows ● Select the correct printer driver for Windows ● Change print job settings ● Change printer-driver settings for Windows ● Remove software for Windows ● Supported utilities for Windows ● Software for other operating systems 31
Supported operating systems for Windows The product supports the following Windows operating systems: Recommended software installation Print and scan drivers only ● Windows XP (32-bit, Service Pack 2) ● Windows 2003 Server (32-bit, Service Pack 3) ● Windows Vista (32-bit and 64-bit) ● Windows 2008 Server ● Windows 7 (32-bit and 64-bit) Supported printer drivers for Windows ● HP PCL 6 (this is the default printer driver) ● HP Universal Print Driver for Windows Postscript ● HP Universal Prin
HP UPD PCL 5 driver description ENWW ● Available for download from the Web at www.hp.
Change print job settings Tool for changing the settings Method for changing the settings Duration of changes Hierarchy of changes Software program settings On the File menu in the software program, click Page Setup or a similar command. These settings are in effect for the current print job only. Settings changed here override settings changed anywhere else. Printer Properties in the software program The steps vary for each software program. This procedure is most common.
Change printer-driver settings for Windows Change the settings for all print jobs until the software program is closed 1. On the File menu in the software program, click Print. 2. Select the driver, and then click Properties or Preferences. The steps can vary; this procedure is most common. Change the default settings for all print jobs 1. Windows XP, Windows Server 2003, and Windows Server 2008 (using the default Start menu view): Click Start, and then click Printers and Faxes.
Remove software for Windows Windows XP 1. Click Start, and then click Programs. 2. Click HP, and then click the product name. 3. Click Uninstall, and then follow the onscreen instructions to remove the software. Windows Vista and Windows 7 36 1. Click Start, and then click All Programs. 2. Click HP, and then click the product name. 3. Click Uninstall, and then follow the onscreen instructions to remove the software.
Supported utilities for Windows ● HP Web Jetadmin ● HP Embedded Web Server ● HP ToolboxFX Other Windows components and utilities ● Software installer — automates the printing system installation ● Online Web registration ● HP LaserJet Scan ● PC Fax Send Software for other operating systems ENWW OS Software UNIX For HP-UX and Solaris networks, go to www.hp.com/support/net_printing to download the HP Jetdirect printer installer for UNIX. Linux For information, go to www.hp.
38 Chapter 3 Software for Windows ENWW
4 ENWW Use the product with Mac ● Software for Mac ● Print with Mac ● Fax with Mac ● Scan with Mac 39
Software for Mac Supported operating systems for Mac The product supports the following Mac operating systems: ● Mac OS X 10.5, 10.6, and later NOTE: For Mac OS X 10.5 and later, PPC and Intel® Core™ Processor Macs are supported. For Mac OS X 10.6, Intel Core Processor Macs are supported. Supported printer drivers for Mac The HP LaserJet software installer provides PostScript® Printer Description (PPD) files, and Printer Dialog Extensions (PDEs) for use with Mac OS X computers.
Install software for Mac computers on a wired network Configure the IP address 1. Connect the network cable to the product and to the network. 2. Wait for 60 seconds before continuing. During this time, the network recognizes the product and assigns an IP address or host name for the product. 3. At the product control panel, press the Setup 4. Touch the Reports menu, and then touch the Configuration Report button to print the configuration report. 5. Find the IP address on the configuration report.
Install software for Mac computers on a wireless network Before installing the product software, make sure the product is not connected to the network using a network cable. If your wireless router does not support Wi-Fi Protected Setup (WPS), obtain the wireless router network settings from your system administrator, or complete the following tasks: ● Obtain the wireless network name or service set identifier (SSID). ● Determine the security password or encryption key for the wireless network.
connection easier. After the setup is complete, you can disconnect the USB cable and use the wireless connection. 1. Insert the software CD into the computer CD tray. 2. Follow the on-screen instructions. When prompted, select the Connect through a wireless network option. Connect the USB cable to the product when prompted. CAUTION: Do not connect the USB cable until the installation program prompts you. 3.
Software for Mac computers HP Utility for Mac Use the HP Utility to set up product features that are not available in the printer driver. You can use the HP Utility when the product uses a universal serial bus (USB) cable or is connected to a TCP/IP-based network. Open the HP Utility From the dock, click HP Utility. -orFrom Applications, click Hewlett Packard, and then click HP Utility.
Print with Mac Cancel a print job with Mac 1. If the print job is currently printing, cancel it by pressing the Cancel panel. button on the product control NOTE: Pressing the Cancel button clears the job that the product is currently processing. If more than one process is running, pressing the Cancel button clears the process that currently appears on the product control panel. 2. You can also cancel a print job from a software program or a print queue.
Create a printing preset 1. On the File menu, click the Print option. 2. Select the driver. 3. Select the print settings that you want to save for reuse. 4. In the Presets menu, click the Save As... option, and type a name for the preset. 5. Click the OK button. Use printing presets 1. On the File menu, click the Print option. 2. Select the driver. 3. In the Presets menu, select the printing preset. NOTE: To use printer-driver default settings, select the standard option.
Print multiple pages on one sheet of paper with Mac 1. On the File menu, click the Print option. 2. Select the driver. 3. Open the Layout menu. 4. From the Pages per Sheet menu, select the number of pages that you want to print on each sheet (1, 2, 4, 6, 9, or 16). 5. In the Layout Direction area, select the order and placement of the pages on the sheet. 6. From the Borders menu, select the type of border to print around each page on the sheet.
4. Open the Advanced menu, or select the appropriate tab. 5. Adjust the individual settings for text, graphics, and photographs. Use the Services menu with Mac If the product is connected to a network, use the Services menu to obtain product and supply-status information. 1. On the File menu, click the Print option. 2. Open the Services menu. 3. To open the embedded Web server and perform a maintenance task, do the following: 4. 48 a. Select the Device Maintenance tab. b.
Fax with Mac To send a fax by printing to a fax driver, complete the following steps: 1. Open the document that you want to fax. 2. Click File and then click Print. 3. In the Printer pop-up menu, select the fax print queue that you want to use. 4. In the Copies field, adjust the number of copies if necessary. 5. In the Paper Size pop-up menu, adjust the paper size if necessary. 6. In the Fax Information area, enter the fax number of one or more recipients.
Scan with Mac Use the HP Scan software to scan images to a Mac computer. 1. Load the document onto the scanner glass or into the document feeder. 2. Open the Applications folder, and then click Hewlett-Packard. Double-click HP Scan. 3. Open the HP Scan menu and click Preferences. From the Scanner pop-up menu, select this product from the list, and click Continue. 4. To use the standard preset settings, which produce acceptable results for images and text, click the Scan button.
5 ENWW Connect the product ● Supported network operating systems ● Connect with USB ● Connect to a network 51
Supported network operating systems ● Windows 7 ● Windows Vista (32-bit and 64-bit) ● Windows XP (32-bit, Service Pack 2) ● Windows Server 2003 (Service Pack 3) ● Windows Server 2008 (32-bit and 64-bit) ● Mac OS X v10.5 and v10.6 Printer sharing disclaimer HP does not support peer-to-peer networking, as the feature is a function of Microsoft operating systems and not of the HP printer drivers. Go to Microsoft at www.microsoft.com.
Connect with USB This product supports a USB 2.0 connection. Use an A-to-B type USB cable. HP recommends using a cable that is no longer than 2 m (6.5 ft). CAUTION: Do not connect the USB cable until the installation software prompts you to connect it. CD installation ENWW 1. Quit all open programs on the computer. 2. Install the software from the CD, and follow the onscreen instructions. 3.
Connect to a network Supported network protocols To connect a networking-equipped product to a network, you need a network that uses one or more of the following protocols. ● TCP/IP (IPv4 or IPv6) ● Port 9100 ● LPR ● DHCP ● AutoIP ● SNMP ● Bonjour ● SLP ● WSD ● NBNS ● LLMNR Install the product on a wired network Configure the IP address 54 1. Connect the network cable to the product and to the network. 2. Wait for 60 seconds before continuing.
4. Touch the Reports menu, and then touch the Configuration Report button to print the configuration report. 5. Find the IP address on the configuration report. LASERJET PROFESSIONAL CM1410 COLOR MFP SERIES Install the software 1. Quit all programs on the computer. 2. Install the software from the CD. 3. Follow the onscreen instructions. 4. When prompted, select the Connect through a wired network option, and then click the Next button. 5.
Connect the product to a wireless network using WPS If your wireless router supports Wi-Fi Protected Setup (WPS), this is the simplest way to set up the product on a wireless network. 1. From the Home screen, touch the Wireless 2. Touch the Wireless Menu button, and then touch the Wi-Fi Protected Setup button. 3. Use one of these methods to complete the setup: button. ● Pushbutton: Select the Pushbutton option and follow the instructions on the control panel.
3. When the installation is complete, print a configuration page to make sure that the product has a SSID name. 4. When installation is complete, disconnect the USB cable. Install the software for a wireless product currently on the network If the product already has an IP address on a wireless network and you want to install product software on a computer, complete the following steps. 1. From the product control panel, print a configuration page to obtain the product IP address. 2.
Advanced wireless setup Wireless communication modes You can use one of two wireless communication modes: infrastructure or ad-hoc. Infrastructure wireless network (recommended) The product communicates with other devices on the network through a wireless router. Ad-hoc wireless network The product communicates directly with other wireless devices without using a wireless router. All devices on the ad hoc network must have the following: ● 802.
To prevent other users from accessing your network, turn on WPA or WEP data encryption. ● Wired Equivalent Privacy (WEP): WEP is the original native security mechanism in the 802.11 standard. You create a unique key containing hexadecimal or alphanumeric characters, which other users must provide before they can access your network. ● Wi-Fi Protected Access (WPA): WPA uses the temporal key integrity protocol (TKIP) for encryption and employs 802.1X authentication.
Set or change the product password Use the HP Embedded Web Server to set a password or change an existing password for a product on a network. 1. Type the product IP address into the address line of a Web browser. Click the Networking tab, and click the Security link. NOTE: If a password has previously been set, you are prompted to type the password. Type the password, and then click the Apply button. 2. Type the new password in the New Password box and in the Verify password box. 3.
Link speed and duplex settings NOTE: This information applies only to Ethernet networks. It does not apply to wireless networks. The link speed and communication mode of the print server must match the network hub. For most situations, leave the product in automatic mode. Incorrect changes to the link speed and duplex settings might prevent the product from communicating with other network devices. If you need to make changes, use the product control panel.
62 Chapter 5 Connect the product ENWW
6 ENWW Paper and print media ● Understand paper use ● Change the printer driver to match the paper type and size ● Supported paper sizes ● Supported paper types and tray capacity ● Load the input tray ● Load the document feeder ● Configure the tray 63
Understand paper use This product supports a variety of paper and other print media in accordance with the guidelines in this user guide. Paper or print media that does not meet these guidelines might cause poor print quality, increased jams, and premature wear on the product. For best results, use only HP-brand paper and print media designed for laser printers or multiuse. Do not use paper or print media made for inkjet printers.
ENWW Media type Do Do not Heavy paper ● Use only heavy paper that is ● approved for use in laser printers and meets the weight specifications for this product. Do not use paper that is heavier than the recommended media specification for this product unless it is HP paper that has been approved for use in this product. Glossy or coated paper ● Use only glossy or coated paper that is approved for use in laser printers. ● Do not use glossy or coated paper designed for use in inkjet products.
Change the printer driver to match the paper type and size NOTE: If you change the page settings in the software program, those settings override any settings in the printer driver. 1. On the File menu in the software program, click Print. 2. Select the product, and then click the Properties or Preferences button. 3. Click the Paper/Quality tab. 4. Select a size from the Paper size drop-down list. 5. Select a paper type from the Paper type drop-down list. 6. Click the OK button.
Table 6-2 Supported envelopes and postcards Size Dimensions Envelope #10 105 x 241 mm (4.13 x 9.49 inches) Envelope DL 110 x 220 mm (4.33 x 8.66 inches) Envelope C5 162 x 229 mm (6.93 x 9.84 inches) Envelope B5 176 x 250 mm (6.7 x 9.8 inches) Envelope Monarch 98 x 191 mm (3.9 x 7.5 inches) Japanese Postcard 100 x 148 mm (3.94 x 5.83 inches) Postcard (JIS) Double Japan Postcard Rotated 148 x 200 mm (5.83 x 7.
Paper type Weight Other: ● Color laser transparency ● Labels ● Letterhead ● Envelope ● Heavy envelope ● Preprinted ● Prepunched ● Colored ● Rough ● Tough 1 Capacity1 Paper orientation Up to 50 sheets, or 10 envelopes Side to be printed on face-up, with the top edge at the back of the tray or the stamp-end at the back of the tray Capacity can vary depending on paper weight and thickness, and environmental conditions.
2. Slide open the paper guides. 3. If you are loading Legal size paper, squeeze the blue lever and slide open the front paper guide all the way. NOTE: When it is loaded with Legal-size paper, the tray extends from the front of the product approximately 51 mm (2 in). 4. Load the paper face-up, with the top edge at the back of the tray.
70 5. Adjust the guides until they are snug against the paper. 6. Close Tray 1.
Load the document feeder The document feeder holds up to 35 sheets of 60-90 g/m2 (16 to 20 lb bond) paper. NOTE: When you add new paper, make sure that you remove all of the paper from the input tray and straighten the stack of new paper. Do not fan the paper. This reduces jams by preventing multiple sheets of paper from feeding through the product at one time.
Configure the tray Configuring the tray on this product changes the heat and speed settings to obtain the best print quality for the type of paper that you are using. If you are using special paper for all or most print jobs on the product, change this default setting on the product. The following table lists possible ways you can use the tray settings to meet your printing needs.
7 ENWW Print tasks ● Cancel a print job ● Basic print tasks with Windows ● Additional print tasks with Windows ● Walk-up USB printing 73
Cancel a print job 1. If the print job is currently printing, cancel it by pressing the Cancel panel. button on the product control NOTE: Pressing the Cancel button clears the job that the product is currently processing. If more than one process is running, pressing the Cancel button clears the process that currently appears on the product control panel. 2. 74 You can also cancel a print job from a software program or a print queue.
Basic print tasks with Windows The methods to open the print dialog from software programs can vary. The procedures that follow include a typical method. Some software programs do not have a File menu. See the documentation for your software program to learn how to open the print dialog. Open the printer driver with Windows 1. On the File menu in the software program, click Print. 2. Select the product, and then click the Properties or Preferences button.
Change the number of print copies with Windows 1. On the File menu in the software program, click Print. 2. Select the product, and then select the number of copies. Save custom print settings for reuse with Windows Use a printing shortcut with Windows 76 1. On the File menu in the software program, click Print. 2. Select the product, and then click the Properties or Preferences button.
3. Click the Printing Shortcuts tab. 4. Select one of the shortcuts, and then click the OK button. NOTE: When you select a shortcut, the corresponding settings change on the other tabs in the printer driver. Create printing shortcuts 1. On the File menu in the software program, click Print.
2. Select the product, and then click the Properties or Preferences button. 3. Click the Printing Shortcuts tab. 4. Select an existing shortcut as a base. NOTE: Always select a shortcut before adjusting any of the settings on the right side of the screen. If you adjust the settings and then select a shortcut, or if you select a different shortcut, all your adjustments are lost.
5. Select the print options for the new shortcut. NOTE: You can select the print options on this tab or on any other tab in the printer driver. After selecting options on other tabs, return to the Printing Shortcuts tab before continuing with the next step. 6. Click the Save As button. 7. Type a name for the shortcut, and click the OK button. Improve print quality with Windows Select the page size with Windows ENWW 1. On the File menu in the software program, click Print. 2.
3. Click the Paper/Quality tab. 4. Select a size from the Paper size drop-down list. Select a custom page size with Windows 1. On the File menu in the software program, click Print. 2. Select the product, and then click the Properties or Preferences button. 3. Click the Paper/Quality tab. 4. Click the Custom button. 5. Type a name for the custom size and specify the dimensions. ● The width is the short edge of the paper. ● The length is the long edge of the paper.
Print on both sides (duplex) with Windows 1. On the File menu in the software program, click Print. 2. Select the product, and then click the Properties or Preferences button. 3. Click the Finishing tab.
4. Select the Print on both sides (manually) check box. Click the OK button to print the first side of the job. 5. Retrieve the printed stack from the output bin, and maintaining the same orientation, place it with the printed-side facing down in Tray 1. 6. On the control panel, touch the OK button to print the second side of the job. Print multiple pages per sheet with Windows 1. 82 On the File menu in the software program, click Print.
2. Select the product, and then click the Properties or Preferences button. 3. Click the Finishing tab.
4. Select the number of pages per sheet from the Pages per sheet drop-down list. 5. Select the correct Print page borders, Page order, and Orientation options. Select page orientation with Windows 1. 84 On the File menu in the software program, click Print.
2. Select the product, and then click the Properties or Preferences button. 3. Click the Finishing tab. 4. In the Orientation area, select the Portrait or Landscape option. To print the page image upside down, select the Rotate by 180 degrees option.
Set color options with Windows 86 1. On the File menu in the software program, click Print. 2. Select the product, and then click the Properties or Preferences button. 3. Click the Color tab. 4. Click the HP EasyColor check box to clear it. 5. In the Color Options area, click the Manual option, and then click the Settings button. 6. Adjust the general settings for Edge Control, and settings for text, graphics, and photographs.
Additional print tasks with Windows Print colored text as black (grayscale) with Windows 1. On the File menu in the software program, click Print. 2. Select the product, and then click the Properties or Preferences button. 3. Click the Advanced tab. 4. Expand the Document Options section. 5. Expand the Printer Features section. 6. In the Print All Text as Black drop-down list, select the Enabled option. Print on preprinted letterhead or forms with Windows 1.
88 3. Click the Paper/Quality tab. 4. From the Paper type drop-down list, click the More... option. 5. Expand the list of Type is: options.
6. Expand the list of Other options. 7. Select the option for the type of paper you are using, and click the OK button. Print on special paper, labels, or transparencies 1. On the File menu in the software program, click Print.
90 2. Select the product, and then click the Properties or Preferences button. 3. Click the Paper/Quality tab. 4. From the Paper type drop-down list, click the More... option.
5. Expand the list of Type is: options. 6. Expand the category of paper types that best describes your paper. NOTE: Labels and transparencies are in the list of Other options. 7. Select the option for the type of paper you are using, and click the OK button.
Print the first or last page on different paper with Windows 92 1. On the File menu in the software program, click Print. 2. Select the product, and then click the Properties or Preferences button. 3. Click the Paper/Quality tab.
4. In the Special pages area, click the Print pages on different paper option, and then click the Settings button. 5. In the Pages in document area, select either the First or Last option. 6. Select the correct options from the Paper source and Paper type drop-down lists. Click the Add button.
7. If you are printing both the first and last pages on different paper, repeat steps 5 and 6, selecting the options for the other page. 8. Click the OK button. Scale a document to fit page size 1. 94 On the File menu in the software program, click Print.
2. Select the product, and then click the Properties or Preferences button. 3. Click the Effects tab. 4. Select the Print document on option, and then select a size from the drop-down list.
Add a watermark to a document with Windows 1. On the File menu in the software program, click Print. 2. Select the product, and then click the Properties or Preferences button. 3. Click the Effects tab. 4. Select a watermark from the Watermarks drop-down list. Or, to add a new watermark to the list, click the Edit button. Specify the settings for the watermark, and then click the OK button. 5. To print the watermark on the first page only, select the First page only check box.
3. Click the Finishing tab. 4. Select the Print on both sides check box. 5. In the Booklet layout drop-down list, click the Left binding or Right binding option. The Pages per sheet option automatically changes to 2 pages per sheet.
98 6. Retrieve the printed stack from the output bin, and maintaining the same orientation, place it with the printed-side facing down in Tray 1. 7. On the control panel, touch the OK button to print the second side of the job.
Walk-up USB printing This product features printing from a USB flash drive, so you can quickly print files without sending them from a computer. The product accepts standard USB storage accessories in the USB port on the front of the product. You can print the following types of files: ● .PDF ● .JPEG 1. Insert the USB drive into the USB port on the front of the product. 2. The USB Flash Drive menu opens. Touch the arrow buttons to scroll through the options.
100 Chapter 7 Print tasks ENWW
8 ENWW Color ● Adjust color ● Use the HP EasyColor option for Windows ● Match colors 101
Adjust color Manage color by changing the settings on the Color tab in the printer driver. Change the color theme for a print job 1. On the File menu in the software program, click Print. 2. Click Properties or Preferences. 3. Click the Color tab. 4. Select a color theme from the Color Themes drop-down list. ● Default (sRGB): This theme sets the product to print RGB data in raw device mode. When using this theme, manage color in the software program or in the operating system for correct rendering.
5. Click the Print in Grayscale option to print a color document in black and shades of gray. Use this option to print color documents for photocopying or faxing. You can also use this option to print draft copies or to save color toner. 6. Click the OK button. Manual color options Use manual color options to adjust the Neutral Grays, Halftone, and Edge Control options for text, graphics, and photographs.
Use the HP EasyColor option for Windows If you are using the HP PCL 6 printer driver for Windows, the HP EasyColor technology automatically improves mixed-content documents that are printed from Microsoft Office programs. This technology scans documents and automatically adjusts photographic images in .JPEG or .PNG format.
Match colors For most users, the best method for matching colors is to print sRGB colors. The process of matching printer output color to your computer screen is complex, because printers and computer monitors use different methods of producing color. Monitors display colors by using light pixels that use an RGB (red, green, blue) color process, but printers print colors by using a CMYK (cyan, magenta, yellow, and black) process.
106 Chapter 8 Color ENWW
9 ENWW Copy ● Use copy functions ● Copy settings ● Copy photos ● Copy mixed size originals ● Copy on both sides manually (duplex) 107
Use copy functions One-touch copy 1. Load the document onto the scanner glass or into the document feeder. 2. From the Home screen, touch the Copy button. 3. Touch the Black or Color button to start copying. Multiple copies 1. Load the document onto the scanner glass or into the document feeder. 2. From the Home screen, touch the Copy button. 3. Touch the arrows to change the number of copies, or touch the existing number and type the number of copies. 4.
Copy a multiple-page original ENWW 1. Insert the originals into the document feeder face-up. 2. Adjust the guides until they are snug against the paper. 3. From the Home screen, touch the Copy button. 4. Touch the Black or Color button to start copying.
Copy identification cards Use the ID Copy feature to copy both sides of identification cards, or other small-size documents, onto the same side of one sheet of paper. The product prompts you to copy the first side and then to place the second side on a different area of the scanner glass and copy again. The product prints both images at the same time. 1. Load the document onto the scanner glass. 2. From the Home screen, touch the Copy button. 3. Touch the ID Copy button. 4.
Cancel a copy job 1. Touch the Cancel button on the product control panel. NOTE: If more than one process is running, touching the Cancel process and all pending processes. 2. button clears the current Remove the remaining pages from the document feeder. Reduce or enlarge a copy 1. Load the document onto the scanner glass or into the document feeder. 2. From the Home screen, touch the Copy button. 3. Touch the Settings... button, and then touch the Reduce/Enlarge button.
Collate a copy job 1. Load the document onto the scanner glass or into the document feeder. 2. From the Home screen, touch the Copy button. 3. Touch the Settings... button, and then scroll to and touch the Collation button. Touch the arrow buttons to scroll through the options, and then touch an option to select it. 4. Touch the Black or Color button to start copying.
Make color or black and white copies 1. Load the document onto the scanner glass or into the document feeder. 2. From the Home screen, touch the Copy button. 3. Touch the Black or Color button to start copying. Copy settings Change copy quality The following copy-quality settings are available: ENWW ● Auto Select: Use this setting when you are not concerned about the quality of the copy. This is the default setting.
1. Load the document onto the scanner glass or into the document feeder. 2. From the Home screen, touch the Copy button. 3. Touch the Settings... button, and then scroll to and touch the Optimize button. Touch the arrow buttons to scroll through the options, and then touch an option to select it. 4. Touch the Black or Color button to start copying.
3. Clean the scanner glass and the white plastic backing with a soft cloth or sponge that has been moistened with nonabrasive glass cleaner. CAUTION: Do not use abrasives, acetone, benzene, ammonia, ethyl alcohol, or carbon tetrachloride on any part of the product; these can damage the product. Do not place liquids directly on the glass or platen. They might seep and damage the product. 4. Dry the glass and white plastic with a chamois or a cellulose sponge to prevent spotting. 5.
Define custom copy settings When you change the copy settings at the control panel, the custom settings remain in effect for approximately 2 minutes after the job completes, and then the product returns to the default settings. To immediately return to the defaults, press the Cancel button from the Home screen. Print or copy edge-to-edge The product cannot print fully edge-to-edge. The maximum printing area is 203.2 x 347 mm (8 x 13.7 in), leaving a 4 mm unprintable border around the page.
Copy photos NOTE: Copy photos from the scanner glass, not from the document feeder. ENWW 1. Place the photo on the scanner glass, picture-side down at the upper left corner of the glass, and close the scanner lid. 2. From the Home screen, touch the Copy button. 3. Touch the Settings... button, and then touch the Optimize button. 4. Touch the Picture button. 5. Touch the Black or Color button to start copying.
Copy mixed size originals Use the scanner glass to make copies of mixed size originals. NOTE: You can use the document feeder to copy mixed size originals only if the pages share a common dimension. For example, you can combine Letter and Legal size pages because they have the same width. Stack the pages so the top edges are even with each other and so the pages have the same width but varying lengths. 1. In Tray 1, load paper that is large enough for the largest page in the original document. 2.
Copy on both sides manually (duplex) 1. Load the first page of the document onto the scanner glass or into the document feeder. 2. From the Home screen, touch the Copy button. 3. Touch the Black or Color button to start copying. 4. Remove the printed copy from the output bin, and maintaining the same orientation, load the page with the printed side down into Tray 1.
5. Load the next page of the document onto the scanner glass or into the document feeder. 6. From the Home screen, touch the Copy button. 7. Touch the Black or Color button to start copying. 8. Repeat these steps until the copy is complete.
10 Scan ENWW ● Use scan functions ● Scan settings ● Scan a photo 121
Use scan functions Scan methods Perform scan jobs in the following ways. ● Scan to a USB flash drive from the product control panel. ● Scan from the computer by using HP Scan software ● Scan from TWAIN-compliant or Windows Imaging Application (WIA)-compliant software NOTE: To learn about and use text-recognition software, install the Readiris program from the software CD. Text-recognition software is also known as optical character recognition (OCR) software. Scan to a USB flash drive 1.
When scanning from a TWAIN-compliant program, the HP Scan software program might start automatically. If the HP Scan program starts, you can make changes while previewing the image. If the program does not start automatically, the image goes to the TWAIN-compliant program immediately. Start the scan from within the TWAIN-compliant program. See the software program Help or documentation for information about the commands and steps to use.
Scan settings Scanner resolution and color If you are printing a scanned image, and the quality is not what you expected, you might have selected a resolution or color setting in the scanner software that does not match your needs. Resolution and color affect the following features of scanned images: ● Image clarity ● Texture of gradations (smooth or rough) ● Scan time ● File size Scanning resolution is measured in pixels per inch (ppi).
Resolution and color guidelines The following table describes the recommended resolution and color settings for different types of scan jobs. NOTE: The default resolution is 200 ppi.
Scan quality Over time, specks of debris might collect on the scanner glass and white plastic backing, which can affect performance. Use the following procedure to clean the scanner glass and white plastic backing. 1. Use the power switch to turn off the product, and then unplug the power cord from the electrical socket. 2. Open the scanner lid. 3. Clean the scanner glass and the white plastic backing with a soft cloth or sponge that has been moistened with nonabrasive glass cleaner.
Scan a photo ENWW 1. Place the photo on the scanner glass, picture-side down at the upper left corner of the glass, and close the scanner lid. 2. Insert a USB flash drive into the port on the front of the product. 3. From the Home screen, touch the Scan button. 4. Touch the Scan to USB Drive button. The control panel shows a summary of scan settings. Touch this screen to adjust any settings. 5. Touch the Scan button to scan the document and save it in a folder on the USB flash drive.
128 Chapter 10 Scan ENWW
11 Fax ENWW ● Set up fax ● Use the phone book ● Set fax settings ● Use fax ● Solve fax problems ● Regulatory information and warranties 129
Set up fax Install and connect the hardware Connect fax to a telephone line Connect the telephone cable to the line port wall. on the product and to the telephone jack on the The product is an analog device. HP recommends using the product on a dedicated analog telephone line. NOTE: Some countries/regions might require an adapter to the phone cord that came with the product.
3. ENWW Remove the plastic insert from the "telephone" port (the port that is marked with the telephone icon).
4. To connect an internal or external modem on a computer, plug one end of a telephone cord into the product “telephone” port . Plug the other end of the telephone cord into the modem “line” port. NOTE: Some modems have a second “line” port to connect to a dedicated voice line. If you have two “line” ports, see your modem documentation to make sure that you connect to the correct “line” port. 5. To connect a caller-ID box, plug a telephone cord into the previous device’s “telephone” port.
6. To connect an answering machine, plug a telephone cord into the previous device’s “telephone” port. Plug the other end of the telephone cord into the answering machine “line” port. 7. To connect a telephone, plug a telephone cord into the previous device’s “telephone” port. Plug the other end of the telephone cord into the telephone “line” port. 8. After you have finished connecting additional devices, plug all of the devices into their power sources.
Setup for stand-alone fax 1. Unpack and set up the product. 2. From the Home screen, touch the Setup 3. Touch the Fax Setup menu. 4. Touch the Fax Set-Up Utility button. 5. Follow the on-screen prompts and select the appropriate response for each question. button. NOTE: The maximum number of characters for the fax number is 20. NOTE: The maximum number of characters for the fax header is 25.
Use the HP Fax Setup Wizard If you did not complete the fax setup process at the time you installed the software, you can complete it at any time by using the HP Fax Setup Wizard. ENWW 1. Click Start, and then click Programs. 2. Click HP, click the name of the product, and then click HP Fax Setup Wizard. 3. Follow the onscreen instructions in the HP Fax Setup Wizard to configure the fax settings.
Use the phone book You can store frequently dialed fax numbers (up to 120 entries) either as individual fax numbers or as groups of fax numbers. Use the control panel to create and edit the fax phone book 1. From the Home screen, touch the Fax button. 2. Touch the Fax Menu button. 3. Touch the Phone Book Setup button. 4. Touch the Individual Setup button to create a speed dial entry. 5. Touch an unassigned number from the list. 6.
CAUTION: After phone book entries are deleted, they cannot be recovered. 1. From the Home screen, touch the Fax button. 2. Touch the Fax Menu button. 3. Touch the Phone Book Setup button. 4. Touch the Delete Entry button. Or, to delete all the entries, touch the Delete All Entries button. 5. Touch the entry that you want to delete. Use speed dials Create and edit speed-dial entries 1. From the Home screen, touch the Fax button. 2. Touch the Fax Menu button. 3.
Manage group-dial entries Create and edit group-dial entries 1. Create an individual entry for each fax number that you want in the group. a. From the Home screen, touch the Fax button. b. Touch the Fax Menu button. c. Touch the Phone Book Setup button. d. Touch the Individual Setup button. e. Touch an unassigned number from the list. f. Use the keypad to enter a name for the entry, and then touch the OK button. g.
Set fax settings Send fax settings Set special dialing symbols and options You can insert pauses into a fax number that you are dialing. Pauses are often needed when dialing internationally or connecting to an outside line. Special symbol Button Description Dialing pause The Redial/Pause button is available on the control panel keypad for entering a fax number. You can also touch the comma button to insert a dialing pause.
3. Touch the Advanced Setup menu. 4. Scroll to and touch the Detect Dial Tone button, and then touch the On button. Set tone-dialing or pulse-dialing Use this procedure to set the product to tone-dialing or pulse-dialing mode. The factory-set default is Tone. Do not change this setting unless you know that the telephone line cannot use tone dialing. NOTE: The pulse-dialing option is not available in all countries/regions. 1. From the Home screen, touch the Setup button. 2. Touch the Fax Setup menu.
3. Touch the Advanced Setup menu. 4. Scroll to and touch the Redial if Comm. Error button, and then touch the On button. Set light/dark and resolution Set the default light/dark (contrast) setting The contrast affects the lightness and darkness of an outgoing fax as it is being sent. The default light/dark setting is the contrast that is normally applied to items that are being faxed. The slider is set to the middle as the default setting. button. 1. From the Home screen, touch the Setup 2.
Set billing codes If the billing codes feature is on, the product prompts you to enter a billing code for each fax. The product increases the billing code count for each sent fax page. This includes all types of faxes except for pollreceived, fax-forwarded, or computer-downloaded faxes. For an undefined group or a group-dial fax, the product increases the billing code count for each successful fax that is sent to each destination. The factory-set default for the billing-code setting is Off.
When it is using the fax-forwarding feature, the product (rather than the computer) must be receiving the faxes, and the answer mode must be set to Automatic. 1. From the Home screen, touch the Fax button. 2. Touch the Fax Menu button. 3. Touch the Receive Options button. 4. Touch the Forward Fax button, and touch the On button. 5. Use the keypad to enter the fax-forwarding number, and then touch the OK button.
4. Touch the Block Junk Faxes button. 5. Touch the Add Number button. 6. Use the keypad to enter the fax number that you want to block, and then touch the OK button. Set the number of rings-to-answer When the answer mode is set to Automatic, the product rings-to-answer setting determines the number of times the telephone rings before the product answers an incoming call.
If you subscribe to a ring-pattern service with a telephone company, you must set the product to answer the correct ring pattern. Not all countries/regions support unique ring patterns. Contact the telephone company to determine if this service is available in your country/region. NOTE: If you do not have ring-pattern service and you change the ring-pattern settings to something other than the default, All Rings, the product might not be able to receive faxes.
Set the fax sounds volume Control the volume of the fax sounds from the control panel. You can make changes to the following sounds: ● Alarm Volume ● Ring Volume ● Phone Line Volume Set the alarm volume, phone-line volume, and ring volume button. 1. From the Home screen, touch the Setup 2. Touch the System Setup menu. 3. Touch the Volume Settings menu. 4. Touch the name of the volume setting that you want to adjust, and then touch one of the options. Repeat this step for each volume setting.
NOTE: The system password is case-sensitive. a. Touch the OK button, and then use the keypad to enter the system password. b. Touch the OK button, confirm the password by entering it a second time, and then touch the OK button to save the password. Set fax polling If someone else has set up a fax to be polled, you can request that the fax be sent to your product. (This is known as polling another machine). 1. From the Home screen, touch the Fax button. 2. Touch the Fax Menu button. 3.
Use fax Fax software Supported fax programs The PC fax program that came with the product is the only PC fax program that works with the product. To continue to use a PC fax program previously installed on the computer, use the modem that is already connected to the computer; it will not function through the product modem. Cancel a fax Use these instructions to cancel a single fax that is currently dialing or a fax that is being transmitted or received.
1. From the Home screen, touch the Setup button. 2. Touch the Service menu. 3. Touch the Fax Service menu. 4. Touch the Clear Saved Faxes button. Use fax on a DSL, PBX, or ISDN system HP products are designed specifically for use with traditional analog phone services. They are not designed to work on DSL, PBX, ISDN lines, or VoIP services, but they work with the proper setup and equipment. NOTE: HP recommends discussing DSL, PBX, ISDN, and VoIP setup options with the service provider.
ISDN The product is an analog device that is not compatible in all digital phone environments. Digital-to-analog filters or converters may be needed for faxing functionality. If faxing issues occur in an ISDN environment, it might be necessary to contact the ISDN provider for assistance. HP does not guarantee that the product will be compatible with ISDN digital environments or digital-to-analog converters.
4. Touch the Start Fax button. 5. The product prompts you to confirm that you are sending from the scanner glass. Touch the Yes button. 6. The product prompts you to load the first page. Touch the OK button. 7. The product scans the first page and then prompts you to load another page. If the document has multiple pages, touch the Yes button. Continue this process until you have scanned all the pages. 8. When you have scanned the last page, touch the No button at the prompt.
4. Use the keypad to type the fax number. 5. Touch the Start Fax button. Use speed dials and group-dial entries 1. Load the document into the document feeder or onto the scanner glass. 2. From the Home screen, touch the Fax button. 3. On the keypad, touch the fax phone book icon. 4. Touch the name of the individual or group entry that you want to use. 5. Touch the Start Fax button.
Send a fax from the software The following information provides basic instructions for sending faxes by using the software that came with the product. All other software-related topics are covered in the software Help, which can be opened from the software-program Help menu. You can fax electronic documents from a computer if you meet the following requirements: ● The product is connected directly to the computer or to a network to which the computer is connected.
Send a fax by dialing from a telephone connected to the fax line Occasionally, you might want to dial a fax number from a telephone that is connected to the same line as the product. For example, if you are sending a fax to a person whose device is in the manual receive mode, you can precede the fax with a voice call to let that person know that the fax is coming. NOTE: The telephone must be connected to the product "telephone" port . 1. Load the document into the document feeder. 2.
1. Load the document into the document feeder. 2. From the Home screen, touch the Fax button. 3. Touch the Fax Menu button. 4. Touch the Send Options button. 5. Touch the Send Fax Later button. 6. Use the keypad to enter the time of day to send the fax. Touch the OK button. 7. Use the keypad to enter the date to send the fax. Touch the OK button. 8. Use the keypad to type the fax number. Touch the OK button.
Receive a fax Print a fax When the product receives a fax transmission, it prints the fax (unless the private-receive feature is enabled) and also stores it automatically to flash memory. When a color print cartridge becomes very low, the product prints in black only to prevent fax interruptions. To configure the product to print in color and use the remaining toner in the print cartridge past very low, follow these steps: 1. On the product control panel, touch the Setup 2.
4. Touch the Reprint Faxes button. 5. Touch the entry for the fax that you want to reprint. Receive faxes when fax tones are audible on the phone line If you have a telephone line that receives both fax and telephone calls, and you hear fax tones when you answer the telephone, you can start the receiving process in one of two ways: ● If you are close to the product, press the Start Fax button on the control panel.
Solve fax problems Fax troubleshooting checklist ● Several possible fixes are available. After each recommended action, retry faxing to see if the problem is resolved. ● For best results during fax problem solving, make sure the line from the product is plugged directly into the wall phone port. Disconnect all other devices that are connected to the product. 1. Verify that the telephone cord is plugged into the correct port on the back of the product. 2.
From the computer, in the HP program folder, run the Fax Setup Utility. 5. 6. ENWW Verify that the telephone service supports analog fax. ● If using ISDN or digital PBX, contact your service provider for information about configuring to an analog fax line. ● If using a VoIP service, change the Fax Speed setting to Slow(V.29) or disable Fast(V.34) from the control panel. Ask if your service provider supports fax and for the recommended fax modem speed. Some companies might require an adapter.
Fax error messages Alert and warning messages appear temporarily and might require you to acknowledge the message by touching the OK button to resume or by touching the Cancel button to cancel the job. With certain warnings, the job might not complete or the print quality might be affected. If the alert or warning message is related to printing and the auto-continue feature is on, the product will attempt to resume printing the job after the warning has appeared for 10 seconds without acknowledgement.
Control panel message Description Recommended action Fax is busy. The fax line to which you were sending a fax was busy. The product automatically redials the busy number. Allow the product to retry sending the fax. Redial pending. Call the recipient to ensure that the fax machine is on and ready. Check that you are dialing the correct fax number. Open the Service menu, and touch the Fax Service button. Touch the Run Fax Test button.
Control panel message Description Recommended action Fax Send error. An error occurred while trying to send a fax. Try resending the fax. Try faxing to another fax number. Check for a dial tone on the phone line by touching the Start Fax button. Check that the telephone cord is securely connected by unplugging and replugging the cord. Make sure that you are using the telephone cord that came with the product.
Control panel message Description Recommended action No dial tone. The product could not detect a dial tone. Check for a dial tone on the phone line by touching the Start Fax button. Unplug the telephone cord from both the product and the wall and replug the cord. Make sure that you are using the telephone cord that came with the product. Unplug the product telephone cord from the wall, plug in a telephone, and try making a voice call.
Control panel message Description Recommended action No fax answer. The receiving fax line did not answer. The product attempts to redial after a few minutes. Allow the product to retry sending the fax. Redial pending. Call the recipient to ensure that the fax machine is on and ready. Check that you are dialing the correct fax number. If the product continues to redial, unplug the product telephone cord from the wall, plug in a telephone, and try making a voice call.
Troubleshoot fax codes and trace reports View and interpret fax error codes Use fax error codes from the fax activity log to solve problems with the product fax features. Code number Description 232 Possible causes include the following: ● A communication failure has occurred between the two machines. ● The user at the remote machine may have pressed the Stop button. ● The power at the remote machine has been interrupted, or deliberately turned off causing the fax session to be interrupted.
Fax trace report A fax T.30 trace report has information that can help resolve fax transmission problems. If you call HP for help in resolving these problems, print a T.30 trace report before you call. 1. From the Home screen, touch the Setup 2. Touch the Service menu. 3. Touch the Fax Service menu. 4. Touch the Print T.30 Trace button, and then touch the Now button. button.
3. Touch the Fax Reports button. 4. Touch the name of the report that you want to print. Set the fax error report A fax error report is a brief report that indicates the product experienced a fax job error. You can set it to print after the following events: ● Every fax error (the factory-set default) ● Send fax error ● Receive fax error ● Never NOTE: With this option, you will have no indication that a fax failed to be transmitted unless you print a fax activity log. 1.
You should change the setting only if you are having trouble sending a fax to or receiving a fax from a particular device. Decreasing the fax speed might be useful when you are trying to send a fax overseas, or receive one from overseas, or if you are using a satellite telephone connection. 1. From the Home screen, touch the Setup 2. Touch the Fax Setup menu. 3. Touch the Advanced Setup menu. 4. Scroll to and touch the Fax Speed button, and then touch the speed setting that you want to use. button.
● Turn off the Error Correction option. a. From the Home screen, touch the Setup b. Open the Service menu. c. Open the Fax Service menu. d. Open the Error Correction menu. e. Select the Off setting. button. NOTE: Turning off the Error Correction option can reduce image quality. ● If the error persists, contact HP. See www.hp.com/support/CM1410series or the support flyer that came in the product box. No dial tone.
● Send the fax at a later time. ● If the error persists, contact HP. See www.hp.com/support/CM1410series or the support flyer that came in the product box. The No fax answer. message appears ● Try to resend the fax. ● Call the recipient to ensure that the fax machine is on and ready. ● Check that you are dialing the correct fax number. ● Unplug the product telephone cord from the wall, plug in a telephone, and try making a voice call.
● c. Open the Fax Service menu. d. Select the Clear Saved Faxes item. Divide the large fax job into smaller sections, and then fax them individually. Scanner error ● Verify that the paper meets product size requirements. The product does not support pages longer than 381 mm (15 in) for faxing. ● Copy or print the original onto letter, A4, or legal size paper and then resend the fax. The control panel displays a Ready message with no attempt to send the fax ● Check the fax activity log for errors.
d. Open the Fax Header menu. e. Enter the correct settings. 4. Verify that any extension phones on the line are hung up. 5. If using a DSL service, make sure that the phone line connection to the product includes a highpass filter. Unable to use fax functions from the control panel ● The product might be password protected. Use the HP Embedded Web Server, HP Toolbox software, or the control panel to set a password.
Receive a recorded error message from the phone company when trying to send a fax ● Make sure you dial the fax number correctly, and make sure that the phone service is not blocked. For example, some phone services might prevent long distance calling. ● If an outside line requires a prefix, turn on the Dial Prefix option or include the prefix in the speed dial number. a. From the Home screen, touch the Setup b. Open the Fax Setup menu. c. Open the Basic Setup menu. d. Open the Dial Prefix menu.
Solve problems receiving faxes ● The fax does not respond ● An error message displays on the control panel ● A fax is received but does not print ● Sender receives a busy signal ● No dial tone ● Cannot send or receive a fax on a PBX line The fax does not respond The fax has a dedicated phone line ● Set the Answer Mode option to the Automatic setting from the control panel. a. From the Home screen, touch the Setup b. Open the Fax Setup menu. c. Open the Basic Setup menu. d.
● Plug the answering machine into the “telephone” port. ● If the product has a telephone handset connected, set the Answer Mode option to the Fax/Tel setting to route calls to the correct device. When detecting a voice call, the product generates a ring tone that alerts you to pick up the telephone handset. a. From the Home screen, touch the Setup b. Open the Fax Setup menu. c. Open the Basic Setup menu. d. Open the Answer Mode menu. e. Select the Fax/Tel setting. button.
d. Open the Answer Mode menu. e. Select the Manual setting. NOTE: You must be present to receive faxes. The product is connected to a DSL phone service ● Check the installation and features. A DSL modem requires a high-pass filter on the phone line connection to the product. Contact your DSL service provider for a filter or buy a filter. ● Verify that the filter is plugged in. ● Replace the existing filter to make sure that it is not defective.
The Communication error. message appears ● Ask the sender to send the fax again or send at a later time when line conditions have improved. ● Unplug the product telephone cord from the wall, plug in a telephone, and try making a call. Plug the product phone cord into a jack for another phone line. ● Try a different phone cord. ● Set the Fax Speed option to the Slow(V.29) or Medium(V.17) setting, or disable the Fast(V.34) setting. ● a. From the Home screen, touch the Setup b.
● ● Make sure that the resolution of the sending fax machine is not set to the Photo setting or the Superfine setting. a. From the Home screen, touch the Setup b. Open the Fax Setup menu. c. Open the Advanced Setup menu. d. Open the Fax Resolution menu. e. Select the correct setting. button. Cancel all fax jobs or clear the faxes from memory. The Fax is busy. message appears ● The product cannot receive a fax while attempting to send one. Cancel the fax send and try sending at a later time.
A phone line splitter is being used ● If you are using a phone line splitter, remove the splitter and set up the phone as a downstream phone. ● Make sure the phone is hung up. ● Make sure the phone is not being used for a voice call when faxing. No dial tone ● If using a phone line splitter, remove the phone line splitter and set up the phone as a downstream phone.
Solve general fax problems ● Faxes are sending slowly ● Fax quality is poor ● Fax cuts off or prints on two pages Faxes are sending slowly The product is experiencing poor phone line quality. ● Retry sending the fax when the line conditions have improved. ● Check with the phone service provider that the line supports fax. ● Turn off the Error Correction setting. menu. a. Open the Setup b. Open the Service menu. c. Open the Fax Service menu. d. Open the Error Correction menu. e.
Fax quality is poor Fax is blurry or light. ● Increase fax resolution when sending faxes. Resolution does not affect received faxes. menu. a. Open the Setup b. Open the Fax Setup menu. c. Open the Advanced Setup menu. d. Open the Fax Resolution menu. e. Select the correct setting. NOTE: Increasing resolution slows transmission speed. ● Turn on the Error Correction setting from the control panel. menu. a. Open the Setup b. Open the Service menu. c. Open the Fax Service menu. d.
d. Open the Fit to Page menu. e. Select the On setting. NOTE: If the Fit to Page setting is off and the Default Paper Size setting is set to letter, a legal size original prints on two pages. Regulatory information and warranties For regulatory and warranty information, see Additional statements for telecom (fax) products on page 277.
12 Manage and maintain the product ENWW ● Print information pages ● Use the HP ToolboxFX software ● Use the HP Embedded Web Server ● Use HP Web Jetadmin software ● Product security features ● Economy settings ● Manage supplies and accessories ● Clean the product ● Product updates 183
Print information pages Information pages reside within the product memory. These pages help diagnose and solve problems with the product. NOTE: If the product language was not correctly set during installation, you can set the language manually so the information pages print in one of the supported languages. Change the language by using the System Setup menu on the control panel or the HP Embedded Web Server.
Use the HP ToolboxFX software HP ToolboxFX is a program that you can use to complete the following tasks: ● Check the product status. ● Configure the product settings. ● View troubleshooting information. You can view HP ToolboxFX when the product is directly connected to your computer or is connected to the network. You must perform a recommended software installation to use HP ToolboxFX.
Fax Use the HP ToolboxFX Fax tab to perform fax tasks from your computer. The Fax tab contains links to the following main pages: ● Fax Receive. Set the fax receive mode. ● Fax Phone Book. Add, edit, or delete entries in the product phone book. ● Fax Send Log. View all of the recent faxes that have been sent from the product. ● Fax Receive Log. View all of the recent faxes that have been received by the product. ● Block Faxes. Add, delete, or view fax numbers that are blocked.
● To import contacts from a phone book that exists in Lotus Notes, Outlook, or Outlook Express, click Import/Export Phone Book. Select the Import option, and then click Next. Select the appropriate software program, navigate to the appropriate file, and then click Finish. To export contacts from a phone book, click Import/Export Phone Book. Select the Export option, and then click Next. Enter the file name or browse to the file to which you want to export contacts, and then click Finish.
Fax send log The HP ToolboxFX fax send log lists all recently sent faxes and information about them, including the date and time sent, job number, fax number, page count, and the results. Click any column heading in the fax send log to re-sort the information in that column in ascending or descending order. The Results column provides the fax status. If the fax attempt was unsuccessful, this column provides a description of why the fax was not sent.
System Settings The HP ToolboxFX System Settings tab contains links to the following main pages: ● Device Information. View information about the product, such as the product description and a contact person. ● Paper Setup. Change the product paper-handling settings, such as default paper size and default paper type. ● Print Quality. Change the product print-quality settings. ● Print Density. Change the print-density settings, such as contrast, highlights, midtones, and shadows. ● Paper Types.
Paper Setup Use these options to configure your default settings. The following options are available for handling print jobs when the product is out of paper: ● Select Wait for paper to be loaded. ● Select Cancel from the Paper out action drop-down list to cancel the print job. The Paper out time field specifies how long the product waits before acting on your selections. You can specify from 0 to 3600 seconds. NOTE: You must click Apply before your changes take effect.
NOTE: You must click Apply before the changes take effect. Device polling You can turn off HP ToolboxFX device polling to reduce network traffic. NOTE: You must click Apply before the changes take effect. Print Settings The HP ToolboxFX Print Settings tab contains links to the following main pages: ● Printing. Change the default product print settings, such as number of copies and paper orientation. ● PCL5. View and change the PCL5 settings. ● PostScript. View and change the PS settings.
Use the HP Embedded Web Server This product is equipped with an embedded Web server (EWS), which provides access to information about product and network activities. A Web server provides an environment in which web programs may run, much in the same way that an operating system, such as Windows, provides an environment for programs to run on a computer. The output from these programs can then be displayed by a Web browser, such as Microsoft Internet Explorer, Safari, or Netscape Navigator.
Use HP Web Jetadmin software HP Web Jetadmin is a Web-based software solution for remotely installing, monitoring, and troubleshooting network-connected peripherals. Management is proactive, allowing network administrators the ability to resolve issues before users are affected. Download this free, enhancedmanagement software at www.hp.com/go/webjetadmin. Device plug-ins can be installed into HP Web Jetadmin to provide support for specific product features.
Economy settings Powersave modes The adjustable sleep mode feature reduces power consumption when the product has been inactive for an extended period. You can set the length of time before the product enters sleep mode. NOTE: This mode does not affect product warm-up time. Set sleep mode 1. From the Home screen, touch the Setup button. 2. Touch the System Setup button. 3. Touch the Sleep Delay button. 4.
Manage supplies and accessories Print when a cartridge is at estimated end of life Supplies messages Supply-related notifications are communicated on the product control panel and on computers that have the full product software installed. If the full product software is not installed, you might not receive all supply-related notifications in a prominent manner. To install the full product software, insert the CD that came with the product and follow the steps for the full install.
● Select the Prompt option to set the product to stop printing (including printing faxes) and prompt you to replace the print cartridge. You can acknowledge the prompt and continue printing. ● On the Color Cartridges menu only, select Print Black (the default option) to alert you when the print cartridge is very low, but to continue printing in black only.
Print cartridge layout 1 Cartridge memory chip 2 Plastic shield 3 Imaging Drum. Do not touch the imaging drum on the bottom of the print cartridge. Fingerprints on the imaging drum can cause print-quality problems. Replacement instructions Replace the print cartridges The product uses four colors and has a different print cartridge for each color: black (K), magenta (M), cyan (C), and yellow (Y). CAUTION: If toner gets on any clothing, wipe it off with a dry cloth and wash the clothing in cold water.
2. Pull out the print-cartridge drawer. 3. Grasp the handle on the old print cartridge and then pull the cartridge straight up to remove it. 4. Remove the new print cartridge from the packaging.
5. Gently rock the print cartridge from front to back to distribute the toner evenly inside the cartridge. 6. Remove the orange, plastic shield from the bottom of the new print cartridge. 7. Do not touch the imaging drum on the bottom of the print cartridge. Fingerprints on the imaging drum can cause print-quality problems.
8. Insert the new print cartridge into the product. 9. Pull the tab on the left side of the print cartridge straight up to completely remove the sealing tape. Discard the sealing tape. 10. Close the print-cartridge drawer.
11. Close the front door. 12. Place the old print cartridge and the orange plastic shield in the box for the new print cartridge. Follow the recycling instructions that are included in the box.
Clean the product Clean the paper path During the printing process, paper, toner, and dust particles can accumulate inside the product. Over time, this buildup can cause print-quality problems such as toner specks or smearing. This product has a cleaning mode that can correct and prevent these types of problems. Clean the paper path from the product control panel 1. From the Home screen, touch the Setup button. 2. Touch the Service menu. 3. Touch the Cleaning Page button. 4.
3. Clean the scanner glass and the white plastic backing with a soft cloth or sponge that has been moistened with nonabrasive glass cleaner. CAUTION: Do not use abrasives, acetone, benzene, ammonia, ethyl alcohol, or carbon tetrachloride on any part of the product; these can damage the product. Do not place liquids directly on the glass or platen. They might seep and damage the product. 4. Dry the glass and white plastic backing with a chamois or a cellulose sponge to prevent spotting. 5.
2. Use a moist, lint-free cloth to wipe both pickup rollers and the separation pad to remove dirt. 3. Close the document feeder cover. Clean the touch screen Clean the touch screen whenever it is necessary to remove fingerprints or dust. Wipe the touch screen gently with a clean, water-dampened, lint-free cloth. CAUTION: Use water only. Solvents or cleaners can damage the touch screen. Do not pour or spray water directly onto the touch screen.
Product updates Software and firmware updates and installation instructions for this product are available at www.hp.com/support/CM1410series. Click Downloads and drivers, click the operating system, and then select the download for the product.
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13 Solve problems ENWW ● Self help ● Problem-solving checklist ● Factors that affect product performance ● Restore the factory-set defaults ● Interpret control-panel messages ● Paper feeds incorrectly or becomes jammed ● Improve print quality ● The product does not print or it prints slowly ● Solve walk-up USB printing problems ● Solve connectivity problems ● Solve wireless network problems ● Product software problems ● Solve common Mac problems 207
Self help In addition to the information in this guide, other sources are available that provide helpful information. HP Help and Learn Center The HP Help and Learn Center and other documentation are on the CD that came with the product or in the HP Program folder on your computer. The HP Help and Learn Center is a product help tool that provides easy access to product information, HP product Web support, troubleshooting, and regulatory and safety information.
Problem-solving checklist Follow these steps when trying to solve a problem with the product.
Step 4: Test copy functionality 1. Place the configuration page into the document feeder and make a copy. If paper does not feed smoothly through the document feeder, you might need to clean the document feeder rollers and separation pad. Make sure the paper meets specifications for this product. 2. Place the configuration page onto the scanner glass and make a copy. 3. If the print quality on the copied pages is not acceptable, clean the scanner glass and the small glass strip.
Factors that affect product performance Several factors affect the time it takes to print a job: ● The software program that you are using and its settings ● The use of special paper (such as transparencies, heavy paper, and custom-size paper) ● Product processing and download time ● The complexity and size of graphics ● The speed of the computer you are using ● The USB or network connection ● Whether the product is printing in color or in monochrome ● The type of USB flash drive, if you are
Interpret control-panel messages Control panel message types Alert and warning messages appear temporarily and might require you to acknowledge the message by touching the OK button to resume or by touching the Cancel button to cancel the job. With certain warnings, the job might not complete or the print quality might be affected.
Table 13-1 Control-panel messages (continued) Control panel message Description Recommended action 52 Scanner Error The product has experienced an internal hardware error. Turn off the power by using the power switch, wait at least 30 seconds, and then turn on the power and wait for the product to initialize. If a surge protector is being used, remove it. Plug the product directly into the wall socket. Use the power switch to turn the product on. If the error persists, contact HP. See www.hp.
Table 13-1 Control-panel messages (continued) Control panel message Description Recommended action Canceled send. Clear document You touched the Cancel button while faxing to cancel the current job while pages were feeding from the document feeder. The cancel process does not automatically clear the document feeder. Remove the jammed item. Then, clear the items in the document feeder tray and start over. Communication error.
Table 13-1 Control-panel messages (continued) Control panel message Description Recommended action Document feeder door is open. The document feeder cover is open, or a sensor is malfunctioning. Make sure that the document feeder cover is closed. If the message persists, turn off the power by using the power switch, wait at least 30 seconds, and then turn on the power and wait for the product to initialize. If the error persists, contact HP. See www.hp.
Table 13-1 Control-panel messages (continued) Control panel message Description Recommended action Fax is busy. The fax line to which you were sending a fax was busy. The product automatically redials the busy number. Allow the product to retry sending the fax. Redial pending. Call the recipient to ensure that the fax machine is on and ready. Check that you are dialing the correct fax number. Open the Service menu, and touch the Fax Service button. Touch the Run Fax Test button.
Table 13-1 Control-panel messages (continued) Control panel message Description Recommended action Fax Send error. An error occurred while trying to send a fax. Try resending the fax. Try faxing to another fax number. Check that the telephone cord is securely connected by unplugging and replugging the cord. Make sure that you are using the telephone cord that came with the product. Open the Service menu, and touch the Fax Service button. Touch the Run Fax Test button.
Table 13-1 Control-panel messages (continued) Control panel message Description Recommended action Load Tray 1 , Press OK to use available media Device is processing a job, but no trays match. Load paper in the correct orientation. Touch the OK button to use existing tray settings. Load Tray 1, / Cleaning mode, OK to start Cleaning mode paper prompt. Load a clean sheet of paper in the correct orientation, then touch the OK button to begin the cleaning procedures.
Table 13-1 Control-panel messages (continued) Control panel message Description Recommended action No dial tone. The product could not detect a dial tone. Check for a dial tone on the phone line by touching the Start Fax button. Unplug the telephone cord from both the product and the wall and replug the cord. Make sure that you are using the telephone cord that came with the product. Open the Service menu, and touch the Fax Service button. Touch the Run Fax Test button.
Table 13-1 Control-panel messages (continued) Control panel message Description Recommended action No fax detected. The product answered the incoming call but did not detect that a fax machine was calling. Allow the product to retry receiving the fax. Open the Service menu, and touch the Fax Service button. Touch the Run Fax Test button. This test verifies that the phone cord is connected to the correct port and that the phone line has a signal. The product prints a report with the results.
Table 13-1 Control-panel messages (continued) Control panel message Description Recommended action Yellow in wrong position The print cartridge is installed in the incorrect slot. Make sure that each print cartridge is installed in the correct slot. From front to back, the print cartridges are installed in this order: black, cyan, magenta, and yellow. Yellow Very Low The print cartridge is at the end of its useful life, and the At Very Low menu item in the System Setup menu is set to Continue.
Paper feeds incorrectly or becomes jammed ● The product does not pick up paper ● The product picks up multiple sheets of paper ● Prevent paper jams ● Clear jams The product does not pick up paper If the product does not pick up paper from the tray, try these solutions. 1. Open the product and remove any jammed sheets of paper. 2. Load the tray with the correct size of paper for your job. 3. Make sure the paper guides in the tray are adjusted correctly for the size of paper.
6. Make sure that the tray is fully inserted in the product. 7. If you are printing on heavy, embossed, or perforated paper, use the manual feed feature and feed sheets one at a time. Clear jams Jam locations Jams can occur in these locations: 1 2 3 4 1 Document feeder 2 Output bin 3 Tray 1 4 Rear door Loose toner might remain in the product after a jam. This problem typically resolves itself after a few sheets have been printed.
Clear jams from the document feeder 1. Turn the product off. 2. Open the document feeder cover.
3. Lift the document feeder mechanism, and gently pull the jammed paper out. 4. Close the document feeder cover. Clear jams from the input tray CAUTION: Do not use sharp objects, such as tweezers or needle-nose pliers, to remove jams. Damage caused by sharp objects is not covered by the warranty. When removing jammed paper, pull it straight out from the product. Pulling jammed paper out of the product at an angle can damage the product.
1. Remove Tray 1, and lift the jam access door above the tray. 2. With both hands, grasp the paper, and carefully pull it free from the product. 3. Open the rear door. CAUTION: The fuser, located in the back of the product, is hot. Wait for the fuser to cool before continuing.
4. With both hands, grasp the paper, and carefully pull it free from the product. 5. Reinsert the tray.
6. Close the rear output door. 7. Print a cleaning page, which removes excess toner from the paper path. a. From the Home screen, touch the Setup button. b. Touch the Service menu. c. Touch the Cleaning Page button. d. Load plain letter or A4 paper when you are prompted. e. Touch the OK button to begin the cleaning process. A page feeds through the product slowly. Discard the page when the process is completed.
Clear jams from the output bin CAUTION: Do not use sharp objects, such as tweezers or needle-nose pliers, to remove jams. Damage caused by sharp objects will not be covered by the warranty. 1. With both hands, grasp the paper, and carefully pull it free from the product.
Improve print quality You can prevent most print-quality problems by following these guidelines.
5. Select a type from the Media-type drop-down list. 6. Click the Print button. Adjust color settings in the printer driver Change the color theme for a print job 1. On the File menu in the software program, click Print. 2. Click Properties or Preferences. 3. Click the Color tab. 4. Select a color theme from the Color Themes drop-down list. ● Default (sRGB): This theme sets the product to print RGB data in raw device mode.
3. Click the Color tab. 4. Click the Automatic or Manual setting. ● Automatic setting: Select this setting for most color print jobs ● Manual setting: Select this setting to adjust the color settings independent from other settings. NOTE: Changing color settings manually can impact output. HP recommends that only color graphics experts change these settings. 5. Click the Print in Grayscale option to print a color document in black and white.
Use paper that meets HP specifications Use different paper if you are having any of the following problems: ● The printing is too light or seems faded in areas. ● Specks of toner are on the printed pages. ● Toner is smearing on the printed pages. ● Printed characters seem misformed. ● Printed pages are curled. Always use a paper type and weight that this product supports.
control panel to check the color alignment. If the blocks of color on that page are not aligned with each other, you need to calibrate the product. 1. On the product control panel, open the System Setup menu. 2. Open the Print Quality menu, and select the Color Calibration item. 3. Select the Calibrate Now option. Check the print cartridges Check each print cartridge, and replace it if necessary, if you are having any of the following problems: ● The printing is too light or seems faded in areas.
Interpret the Print Quality Page 1. On the product control panel, open the Reports menu. 2. Select the Print Quality Page item to print it. This page contains five bands of color, which are divided into four groups as indicated in the following illustration. By examining each group, you can isolate the problem to a particular print cartridge.
3. Examine the surface of the green imaging drum on the bottom of the print cartridge. CAUTION: Do not touch the green roller (imaging drum) on the bottom of the cartridge. Fingerprints on the imaging drum can cause print-quality problems. 4. If you see any scratches, fingerprints, or other damage on the imaging drum, replace the print cartridge. 5. If the imaging drum does not appear to be damaged, rock the print cartridge gently several times and reinstall it.
HP UPD PS driver HP UPD PCL 5 ● Recommended for printing with Adobe® software programs or with other highly graphics-intensive software programs ● Provides support for printing from postscript emulation needs, or for postscript flash font support ● Recommended for general office printing in Windows environments ● Compatible with previous PCL versions and older HP LaserJet products ● The best choice for printing from third-party or custom software programs ● The best choice when operating with m
CAUTION: Do not use abrasives, acetone, benzene, ammonia, ethyl alcohol, or carbon tetrachloride on any part of the product; these can damage the product. Do not place liquids directly on the glass or platen. They might seep and damage the product. 4. Dry the glass and white plastic backing with a chamois or a cellulose sponge to prevent spotting. 5. Plug in the product, and then use the power switch to turn on the product.
The product prints slowly If the product prints, but it seems slow, try the following solutions. ENWW 1. Make sure the computer meets the minimum specifications for this product. For a list of specifications, go to this Web site: www.hp.com/support/CM1410series. 2. When you configure the product to print on some paper types, such as heavy paper, the product prints more slowly so it can correctly fuse the toner to the paper.
Solve walk-up USB printing problems ● The USB Flash Drive menu does not open when you insert the USB accessory ● The file does not print from the USB storage accessory ● The file that you want to print is not listed in the USB Flash Drive menu The USB Flash Drive menu does not open when you insert the USB accessory 1. You might be using a USB storage accessory or a file system that this product does not support.
Solve connectivity problems Solve direct-connect problems If you have connected the product directly to a computer, check the cable. ● Verify that the cable is connected to the computer and to the product. ● Verify that the cable is not longer than 5 m (16.4 ft). Try using a shorter cable. ● Verify that the cable is working correctly by connecting it to another product. Replace the cable if necessary.
The computer is unable to communicate with the product 1. 2. Test network communication by pinging the network. a. Open a command-line prompt on your computer. For Windows, click Start, click Run, and then type cmd. b. Type ping followed by the IP address for your product. c. If the window displays round-trip times, the network is working.
Solve wireless network problems ● Wireless connectivity checklist ● The control panel displays the message: The wireless feature on this product has been turned off ● The product does not print after the wireless configuration completes ● The product does not print, and the computer has a third-party firewall installed ● The wireless connection does not work after moving the wireless router or product ● Cannot connect more computers to the wireless product ● The wireless product loses communica
The control panel displays the message: The wireless feature on this product has been turned off 1. Touch the Wireless Menu button. 2. Touch the Turn Wireless On/Off button, and then touch the On button. The product does not print after the wireless configuration completes 1. Make sure the product is turned on and in the ready state. 2. Make sure you are connecting to the correct wireless network. 3. Make sure that the wireless network is working correctly. 4. 5. a.
Cannot connect more computers to the wireless product 1. Make sure that the other computers are within the wireless range and that no obstacles block the signal. For most networks, the wireless range is within 30 m (100 ft) of the wireless access point. 2. Make sure the product is turned on and in the ready state. 3. Turn off any third-party firewalls on your computer. 4. Make sure that the wireless network is working correctly. 5. 6. a.
The wireless network is not functioning 1. To verify if the network has lost communication, try connecting other devices to the network. 2. Test network communication by pinging the network. 3. a. Open a command-line prompt on your computer. For Windows, click Start, click Run, and then type cmd. b. Type ping followed by the service set identifier (SSID) for your network. c. If the window displays round-trip times, the network is working.
Product software problems Problem Solution A printer driver for the product is not visible in the Printer folder ● Restart the computer to restart the spooler process. If the spooler has crashed, no printer drivers will appear in the Printers folder. ● Reinstall the product software. NOTE: Close any applications that are running. To close an application that has an icon in the system tray, right-click the icon, and select Close or Disable.
Solve common Mac problems ● The printer driver is not listed in the Print & Fax list ● The product name does not appear in the product list in the Print & Fax list ● The printer driver does not automatically set up the selected product in the Print & Fax list ● A print job was not sent to the product that you wanted ● When connected with a USB cable, the product does not appear in the Print & Fax list after the driver is selected.
When connected with a USB cable, the product does not appear in the Print & Fax list after the driver is selected. Software troubleshooting Make sure that your Mac operating system is Mac OS X 10.5 or later. Hardware troubleshooting 1. Make sure that the product is turned on. 2. Make sure that the USB cable is connected correctly. 3. Make sure that you are using the appropriate high-speed USB cable. 4. Make sure that you do not have too many USB devices drawing power from the chain.
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A ENWW Supplies and accessories ● Order parts, accessories, and supplies ● Part numbers 251
Order parts, accessories, and supplies Order supplies and paper www.hp.com/go/suresupply Order genuine HP parts or accessories www.hp.com/buy/parts Order through service or support providers Contact an HP-authorized service or support provider. Part numbers The following list of accessories was current at the time of printing. Ordering information and availability of the accessories might change during the life of the product.
B ENWW Service and support ● Hewlett-Packard limited warranty statement ● HP's Premium Protection Warranty: LaserJet print cartridge limited warranty statement ● Data stored on the print cartridge ● End User License Agreement ● OpenSSL ● Customer support ● Repack the product 253
Hewlett-Packard limited warranty statement HP PRODUCT DURATION OF LIMITED WARRANTY HP LaserJet Pro CM1410 Color MFP Series One year from date of purchase HP warrants to you, the end-user customer, that HP hardware and accessories will be free from defects in materials and workmanship after the date of purchase, for the period specified above. If HP receives notice of such defects during the warranty period, HP will, at its option, either repair or replace products which prove to be defective.
HP's Premium Protection Warranty: LaserJet print cartridge limited warranty statement This HP product is warranted to be free from defects in materials and workmanship. This warranty does not apply to products that (a) have been refilled, refurbished, remanufactured or tampered with in any way, (b) experience problems resulting from misuse, improper storage, or operation outside of the published environmental specifications for the printer product or (c) exhibit wear from ordinary use.
Data stored on the print cartridge The HP print cartridges used with this product contain a memory chip that assists in the operation of the product.
End User License Agreement PLEASE READ CAREFULLY BEFORE USING THIS SOFTWARE PRODUCT: This End-User License Agreement (“EULA”) is a contract between (a) you (either an individual or the entity you represent) and (b) Hewlett-Packard Company (“HP”) that governs your use of the software product (“Software”). This EULA does not apply if there is a separate license agreement between you and HP or its suppliers for the Software, including a license agreement in online documentation.
Software will agree to this EULA. Upon transfer of the HP Software, your license is automatically terminated. b. Restrictions. You may not rent, lease or lend the HP Software or Use the HP Software for commercial timesharing or bureau use. You may not sublicense, assign or otherwise transfer the HP Software except as expressly provided in this EULA. 5. PROPRIETARY RIGHTS.
OpenSSL This product includes software developed by the OpenSSL Project for use in the OpenSSL Toolkit (http:// www.openssl.org/) THIS SOFTWARE IS PROVIDED BY THE OpenSSL PROJECT ``AS IS'' AND ANY EXPRESSED OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED.
Customer support Get telephone support for your country/region Country/region phone numbers are on the flyer that was in the box with your product or at www.hp.com/support/. Have the product name, serial number, date of purchase, and problem description ready. Get 24-hour Internet support www.hp.com/support/CM1410series Get support for products used with a Macintosh computer www.hp.com/go/macosx Download software utilities, drivers, and electronic information www.hp.
Repack the product If HP Customer Care determines that your product needs to be returned to HP for repair, follow these steps to repack the product before shipping it. CAUTION: Shipping damage as a result of inadequate packing is the customer’s responsibility. 1. Remove and retain the print cartridges. CAUTION: It is extremely important to remove the print cartridges before shipping the product.
262 Appendix B Service and support ENWW
C ENWW Product specifications ● Physical specifications ● Power consumption, electrical specifications, and acoustic emissions ● Environmental specifications 263
Physical specifications Table C-1 Physical specifications Product Height Depth Width Weight HP LaserJet Pro CM1415 413 mm (16.3 inches) 472 mm (18.6 inches) 442 mm (17.4 inches) 22.6 kg (49.8 lb) Power consumption, electrical specifications, and acoustic emissions See www.hp.com/support/CM1410series for current information. CAUTION: Power requirements are based on the country/region where the product is sold. Do not convert operating voltages.
D ENWW Regulatory information ● FCC regulations ● Environmental product stewardship program ● Declaration of Conformity ● Declaration of Conformity (wireless models) ● Safety statements ● Additional statements for telecom (fax) products ● Additional statements for wireless products 265
FCC regulations This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy. If this equipment is not installed and used in accordance with the instructions, it may cause harmful interference to radio communications.
Paper use This product’s manual duplex feature (two-sided printing) and N-up printing (multiple pages printed on one page) capability can reduce paper usage and the resulting demands on natural resources. Plastics Plastic parts over 25 grams are marked according to international standards that enhance the ability to identify plastics for recycling purposes at the end of the product’s life.
Shipping For all HP LaserJet print cartridge recycling returns, give the package to UPS during your next delivery or pickup, or take it to an authorized UPS drop-off center. For the location of your local UPS drop-off center, call 1-800-PICKUPS or visit www.ups.com. If you are returning via USPS label, give the package to a U.S. Postal Service carrier or drop off at a U.S. Postal Service Office. For more information, or to order additional labels or boxes for bulk returns, visit www.hp.
For recycling information, you can go to www.hp.com/recycle, or contact your local authorities or the Electronics Industries Alliance: www.eiae.org. Disposal of waste equipment by users in private households in the European Union This symbol on the product or on its packaging indicates that this product must not be disposed of with your other household waste.
Declaration of Conformity Declaration of Conformity according to ISO/IEC 17050-1 and EN 17050-1 Manufacturer's Name: Hewlett-Packard Company Manufacturer's Address: 11311 Chinden Boulevard DoC#: BOISB-0603-05-rel.1.
This Device complies with Part 15 of the FCC Rules. Operation is subject to the following two Conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. 1. The product was tested in a typical configuration with Hewlett-Packard Personal Computer Systems. 2. For regulatory purposes, this product is assigned a Regulatory model number.
Declaration of Conformity (wireless models) Declaration of Conformity according to ISO/IEC 17050-1 and EN 17050-1 Manufacturer's Name: Hewlett-Packard Company Manufacturer's Address: 11311 Chinden Boulevard DoC#: BOISB-0603-06-rel.1.
This Device complies with Part 15 of the FCC Rules. Operation is subject to the following two Conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. 1. The product was tested in a typical configuration with Hewlett-Packard Personal Computer Systems. 2. For regulatory purposes, this product is assigned a Regulatory model number.
Safety statements Laser safety The Center for Devices and Radiological Health (CDRH) of the U.S. Food and Drug Administration has implemented regulations for laser products manufactured since August 1, 1976. Compliance is mandatory for products marketed in the United States. The device is certified as a “Class 1” laser product under the U.S. Department of Health and Human Services (DHHS) Radiation Performance Standard according to the Radiation Control for Health and Safety Act of 1968.
EMC statement (Korea) Laser statement for Finland Luokan 1 laserlaite Klass 1 Laser Apparat HP LaserJet CM1415fn, CM1415fnw, laserkirjoitin on käyttäjän kannalta turvallinen luokan 1 laserlaite. Normaalissa käytössä kirjoittimen suojakotelointi estää lasersäteen pääsyn laitteen ulkopuolelle. Laitteen turvallisuusluokka on määritetty standardin EN 60825-1 (2007) mukaisesti.
Substances Table (China) Restriction on Hazardous Substances statement (Turkey) Türkiye Cumhuriyeti: EEE Yönetmeliğine Uygundur 276 Appendix D Regulatory information ENWW
Additional statements for telecom (fax) products EU Statement for Telecom Operation This product is intended to be connected to the analog Public Switched Telecommunication Networks (PSTN) of European Economic Area (EEA) countries/regions. It meets requirements of EU R&TTE Directive 1999/5/EC (Annex II) and carries appropriate CE conformity marking. For more details see Declaration of Conformity issued by the manufacturer in another section of this manual.
which is Part 68 compliant. This equipment cannot be used on telephone company-provided coin service. Connection to Party Line Service is subject to state tariffs. If this equipment causes harm to the telephone network, the telephone company will notify you in advance that temporary discontinuance of service may be required. If advance notice is not practical, the telephone company will notify the customer as soon as possible.
of the Ringer Equivalence Number of all the devices does not exceed five (5.0). The standard connecting arrangement code (telephone jack type) for equipment with direct connections to the telephone network is CA11A.
Additional statements for wireless products FCC compliance statement—United States Exposure to radio frequency radiation CAUTION: The radiated output power of this device is far below the FCC radio frequency exposure limits. Nevertheless, the device shall be used in such a manner that the potential for human contact during normal operation is minimized.
Notice for use in France For 2.4 GHz Wireless LAN operation of this product certain restrictions apply: This equipment may be used indoor for the entire 2400-2483.5 MHz frequency band (channels 1-13). For outdoor use, only 2400-2454 MHz frequency band (channels 1-9) may be used. For the latest requirements, see www.arcep.fr. L'utilisation de cet equipement (2.
282 Appendix D Regulatory information ENWW
Index A accessories ordering 251, 252 part numbers 252 acoustic specifications 264 ad-hoc wireless network configuring 59 description 58 advanced setup fax 18 alerts, setting up 185 answer mode, setting 143 answering machines, connecting fax settings 144 anticounterfeit supplies 196 autoreduction settings, fax 145 B batteries included 268 billing codes, fax using 142 bin, output locating 5 bins, output jams, clearing 229 black and white scanning 125 blocking faxes 143 booklets creating (Windows) 96 busy si
copying canceling 111 collation 112 contrast, adjusting 115 double-sided 119 edge-to-edge 116 enlarging 111 light/dark settings 115 multiple copies 108 one-touch 108 paper settings 116 photos 117 quality, adjusting 113, 237 reducing 111 restore default settings 116 counterfeit supplies 196 cover pages printing (Mac) 46 printing on different paper (Windows) 92 custom print settings (Windows) 76 custom-size copies 111 custom-size paper settings Macintosh 45 customer support online 260 repacking product 261 D
reports, printing all 166 reprinting faxes 145 reprinting from memory 156 resolution 141 ring patterns 144 ring type 17 rings-to-answer 144 security, private receive 146 send log 188 sending from a telephone 154 sending from software 153 solve general problems 180 speed dials 152 stamp-received 146 unable to receive 174 unable to send 168 using DSL, PBX, or ISDN 149 using VoIP 150 V.
lightness copy contrast 115 fax contrast 141 link speed settings 61 Linux 37 Linux software 37 loading media input tray 68 logs, fax error 167 printing all 166 M Mac changing paper types and sizes 45 driver settings 43, 45 faxing 49 HP Utility 44 installing software 40 problems, troubleshooting 248 removing software 43 scanning from TWAINcompliant software 122 supported operating systems 40 Macintosh resize documents 45 support 260 Macintosh driver settings custom-size paper 45 Services tab 48 watermarks 46
first and last pages, using different paper 92 first page 46 HP ToolboxFX settings 190 jams 222 pages per sheet 47 printing on preprinted letterhead or forms (Windows) 87 selecting 233 supported sizes 66 paper pickup problems solving 222 paper size changing 66 paper sizes selecting 79 selecting custom 80 paper type changing 230 paper types changing 66 selecting 80 paper, ordering 252 paper, special printing (Windows) 89 part numbers print cartridges 252 pauses, inserting 139 PBX faxing 149 PCL drivers 32 PC
recycling HP printing supplies returns and environmental program 267 recycling supplies 196 redialing automatically, settings 140 reducing documents copying 111 removing Mac software 43 repacking product 261 repeating defects, troubleshooting 236 repetetive defects, troubleshooting 236 replacing print cartridges 197 reports configuration page 15, 184 demo page 15, 184 diagnostics page 15, 184 fax 27 menu map 15, 184 network report 15, 184 PCL 6 font list 15, 184 PCL font list 15, 184 print quality page 15,
specifications electrical and acoustic 264 environmental 264 physical 264 speed dials programming 152 speed-dial entries creating 137 editing 137 status alerts, HP Toolbox FX 185 Home screen, control panel 10 HP Utility, Mac 44 Macintosh services tab 48 viewing with HP Toolbox FX 185 Status tab, HP Toolbox FX 185 storing environmental specifications 264 print cartridges 196 subnet mask 60 supplies counterfeit 196 non-HP 196 ordering 251, 252 part numbers 252 recycling 196, 267 replacing print cartridges 197
WIA-compliant software, scanning from 122 Windows driver settings 35 drivers supported 32 faxing from 153 scanning from TWAIN or WIA software 122 software components 31, 37 software for 185 supported operating systems 32 wireless configuring 25 disabling 57 wireless network ad-hoc 58 communication modes 58 configuring ad-hoc 59 configuring with the setup wizard 42, 56 configuring with USB 42, 56 configuring with WPS 42, 56 infrastructure 58 installing the driver 57 security 58 wireless network connection 55
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