LASERJET PRO CM1410 COLOR MFP SERIES Software Technical Reference
HP LaserJet Pro CM1410 Color MFP Series Software Technical Reference
Copyright and license Trademark Credits ©2010 Copyright Hewlett-Packard Development Company, L.P. Adobe®, Acrobat® and PostScript® are trademarks of Adobe Systems Incorporated. Reproduction, adaptation or translation without prior written permission is prohibited, except as allowed under the copyright laws. Corel® is a trademark or registered trademark of Corel Corporation or Corel Corporation Limited. The information contained herein is subject to change without notice.
Table of contents 1 Document and product basics ........................................................................................... 1 Purpose and scope ................................................................................................................... 2 Documentation availability and localization ................................................................................ 3 User documentation .......................................................................................
Scan software ........................................................................................................................ 28 Scan methods ......................................................................................................... 28 HP Scan software .................................................................................................... 29 E-mail ..................................................................................................... 32 Scan settings .....
Paper/Output ......................................................................................................... 66 Copy Count ............................................................................................. 67 Graphic ................................................................................................................. 67 Image Color Management ........................................................................ 67 True Type Font ...........................................
Print on both sides manually ....................................................... Flip Pages Up .......................................................................................... Booklet Layout ......................................................................................... Book and Booklet Printing .......................................................... 86 88 89 89 Pages per Sheet .......................................................................................
Cardstock Heavy ................................................................................... Glossy/Presentation ............................................................................... Snapshot Photos .................................................................................................... Labels .................................................................................................................. 106 107 107 107 Labels ................................................
Step Step Step Step 6: 7: 8: 9: Test the fax sending functionality .................................................................. 121 Test the fax receiving functionality ................................................................ 121 Try sending a print job from a computer ....................................................... 121 Test the walk-up USB printing functionality ..................................................... 122 Troubleshooting process .......................................
Reports menu .......................................................................... 134 Quick Forms menu .................................................................. 135 Fax Setup menu ...................................................................... 136 System Setup menu .................................................................. 139 Service menu .......................................................................... 142 Network Setup menu ..........................................
Jam in Tray 1, Clear jam and then press OK .............................. 160 Load paper ............................................................................ 161 Load Tray 1 , Press OK to use available media ..... 161 Load Tray 1, / Cleaning mode, OK to start ....... 161 Magenta Cartridge Low ........................................................... 161 Magenta in wrong position ...................................................... 161 Magenta Very Low ................
Change the color options ........................................................................ 180 Use paper that meets HP specifications .................................................................... 182 Print a cleaning page ............................................................................................ 182 Calibrate the product to align the colors .................................................................. 183 Check the print cartridges .......................................
The network does not appear in the wireless networks list .......................................... 200 The wireless network is not functioning ..................................................................... 201 Service mode functions ......................................................................................................... 202 Secondary service menu ........................................................................................ 202 Open the secondary service menu ............
A telephone handset is connected to the product ......................... 228 The Answer Mode setting is set to the Manual setting ................... 228 Voice mail is available on the fax line ........................................ 228 The product is connected to a DSL phone service ........................ 229 The product uses a fax over IP or VoIP phone service ................... 229 An error message displays on the control panel ......................................... 229 The No fax detected.
PURPOSE OF THIS DOCUMENT .............................................................. 245 SUPPORTED OPERATING SYSTEMS ......................................................... 245 OVERVIEW OF THE PRINTING-SYSTEM COMPONENTS ........................... 246 Drivers ................................................................................... 246 Software Applications .............................................................. 246 HP ToolboxFX .........................................................
List of tables Table 1-1 Documentation availability ...................................................................................................... 3 Table Table Table Table Table 1-2 1-3 1-4 1-5 2-1 Software CD supported languages ........................................................................................... 9 Supported printer driver languages ......................................................................................... 11 Installer component languages ................
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List of figures Figure 1-1 Installation software CD – User Documentation screen ................................................................ 4 Figure Figure Figure Figure Figure Figure 1-2 2-1 2-2 2-3 2-4 2-5 Installation software CD – Administrator Documentation screen ................................................... 6 Welcome to the HP Product Survey Program screen .................................................... 27 HP Scan dialog box .......................................................
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1 ENWW Document and product basics ● Purpose and scope ● Documentation availability and localization ● Software availability and localization 1
Purpose and scope This software technical reference (STR) provides information about and troubleshooting tips for the printing-system software for the product. This STR is prepared in an electronic format to serve as a quick-reference tool for Customer Care Center (CCC) agents, support engineers, system administrators, management information systems (MIS) personnel, and end users, as appropriate.
Documentation availability and localization NOTE: For information about language support for the HP LaserJet Pro CM1410 Color MFP Series product, see CD versions and language support on page 9. The following table lists the availability of HP LaserJet Pro CM1410 Color MFP Series printing-system documentation by operating system. Table 1-1 Documentation availability Document Windows XP/Server 2003/Server 2008/ Vista/7 Macintosh HP LaserJet Pro CM1410 Color MFP Series User Guide (.
User documentation The following figure shows the Documentation screen, which appears when you click More Options then Documentation on the main screen of the HP LaserJet Pro CM1410 Color MFP Series printing-system software CD. Figure 1-1 Installation software CD – User Documentation screen HP LaserJet Pro CM1410 Color MFP Series User Guide The HP LaserJet Pro CM1410 Color MFP Series User Guide describes the basic product features. This guide may be accessed locally from the CD included with your product.
HP LaserJet Pro CM1410 Color MFP Series Install Notes The HP LaserJet Pro CM1410 Color MFP Series Install Notes (in .HTM format) contain important information about product features, instructions for installing the printing-system software, and technical assistance. To view this guide from the software CD, follow these steps: 1. In the main screen of the Installer, click the More Options then click the Documentation button. 2. Click the Readme button. The guide opens.
Figure 1-2 Installation software CD – Administrator Documentation screen HP Driver Configuration Utility User Guide To view this guide from the software CD, follow these steps: 1. In the main screen of the Installer, click More Options, and then click Admin Documentation. 2. Click HP Driver Configuration User Utility Guide. HP Jetdirect Guide The HP Jetdirect Guide is a network administrator's guide (in .PDF format) that contains information about connecting the product directly to a network.
Software availability and localization This section provides information about the availability of the HP LaserJet Pro CM1410 Color MFP Series printing-system software and related software and firmware. Printing-system software on a CD is available from HP fulfillment centers. For more information, go to the following Web site: Printing-system software on the Web All software that is contained on the installation CD is also available on the Web.
The Utilities folder contains the files to run these stand-alone utilities: 8 ● FileToEmail ● Scrubber Chapter 1 Document and product basics ENWW
CD versions and language support The product printing-system software CD is available with the following components and languages.
Table 1-2 Software CD supported languages (continued) 10 Language Two-letter abbreviation HP-preferred name File designation Slovak SK Slovak SKWW Slovenian SL Slovenian SLWW Spanish ES Espanol ESWW Swedish SV Svenska SVWW Thai TH Thai THWW Traditional Chinese ZHTW Traditional Chinese ZHTW Turkish TR Turkce TUWW Ukrainian UK Ukrainian UKWW Vietnamese VI Vietnamese VIWW Chapter 1 Document and product basics ENWW
Driver languages The product provides driver support in the following languages.
Installer languages The product provides installer component support in the following languages.
Documentation languages The product provides documentation in the following languages. Table 1-5 Documentation languages Component ● ● ● ● ● ENWW Language list HP LaserJet Pro CM1410 Color MFP Series User Guide (.PDF file) ● Arabic ● Norwegian ● Bahasa Indonesian ● Polish HP LaserJet Pro CM1410 Color MFP Series User Guide (.
14 Chapter 1 Document and product basics ENWW
2 Windows software description Introduction The product comes with software and installers for Microsoft Windows and Apple Computer, Inc., Macintosh systems. Linux and UNIX systems are supported, and software is available on the Web. For information about specific system installers, drivers, and components, see the section that corresponds to that system. For information about Mac software, see Macintosh software and utilities on page 111.
Windows printing-system software This section contains information about the following topics: ● Windows printing-system software ● HP Color LaserJet print drivers Windows printing-system software Table 2-1 Software components for Windows 16 Component Description HP installer Installs the printing-system software based on the hardware it detects from the host computer.
Table 2-1 Software components for Windows (continued) Component Description Driver software Use the driver software to print, fax, and scan with the computer and the product. This software includes the following drivers: Readiris Professional v12.0 text-recognition software by IRIS ● The HP PCL 6 printer driver. The HP PCL 6 printer driver is installed by default. ● The HP PCL 5 Universal Printer Driver (UPD). This printer driver is not installed by default.
HP Color LaserJet print drivers HP LaserJet Pro CM1410 Color MFP Series print drivers provide the printing features and communication between the computer and the product.
Drivers. If you are using an HP print driver in a Windows environment, follow these steps to find driverversion information: 1. In Windows Vista and Windows 7, click the Start button, click Control Panel, click Hardware and Sound, and then click Printers. In Windows XP, Windows Server 2003, and Windows Server 2008, click Start, click Settings, and then click Printers and Faxes. 2. Right-click the product icon. 3. Click Properties. 4. Click the About tab.
Driver configuration for Windows The HP print drivers feature bidirectional communication technology which, in supported environments, provide automatic discovery and driver configuration for product accessories at the time of installation. Some accessories that are automatically discovered and configured include the duplexing unit, optional paper trays, printer hard disk, and dual inline memory modules (DIMMs).
If bidirectional-communication software has been installed previously, EAC is not activated, and the pre-existing bidirectional-communication software is used to configure the print driver. If bidirectional communication software has not been installed, EAC installs bidirectionalcommunication software that allows it to communicate with the product and automatically match the print driver with the actual product configuration.
Table 2-4 EAC availability in Novell Netware environments Method Connection type Novell Netware 4.x Netware 5.x Bindery queue NDS queue Bindery queue x x x USB Network Jetdirect TCP/IP IPX/SPX Standard TCP/IP (HP) TCP/IP (MS1) IPX/SPX (HP) 1 Bidirectional functionality is supported only with the client software from Novell. It is not supported with Microsoft Client Service for NetWare.
5. If necessary, click Installable Options to expand it and show the options. 6. In the Automatic Configuration drop-down menu, select Update Now. 7. Click OK to save the setting. HP Driver Configuration HP Driver Configuration is a software architecture and set of tools that permits HP printing-system software to be customized and distributed in managed corporate printing environments.
differently, either to support established product installation workflows or to leave the deployment and installation of the driver entirely up to the user. The following tools support driver preconfiguration: ● HP Driver Configuration Utility. The HP Driver Configuration Utility is a small, standalone, Windows-software program that the administrator can use to open the .
Lockable features The following driver features can be locked to prevent end-users from changing settings: ● Print on Both Sides (duplex). The options are True or False. ● Print in Grayscale. The options are Disable or Enabled. ● Media Type. The options include all the paper types that the HP LaserJet Pro CM1410 Color MFP Series product supports. ● Paper Source. The options are Printer Auto Select, Manual Feed (Tray 1), Tray 1. ● Job retention mode. The option is Off.
HP Driver Diagnostic Printer Check Tool The HP Driver Diagnostic Printer Check Tool is a Web-based diagnostic software that you can use to determine whether you are using the correct and most current Windows print driver for the HP LaserJet Pro CM1410 Color MFP Series product. Two methods are available to gain access to the HP Driver Diagnostic Printer Check Tool: 1. Open an Internet browser. 2. Go to the following Web site: www.hp.com/go/drivercheck Or, use this alternative method. 1.
HP Customer Participation Program After the product is installed, you have the option of participating in HP's voluntary program for communication between your system and HP. This feature, available through software that is included on the printing-system software installation CD, helps HP monitor toner usage. At the time of the invitation, about two weeks after installation, full disclosure of the information to be communicated is provided.
Scan software ● Scan methods ● HP Scan software ● Scan drivers Scan methods Scan from the product by using any of the following methods: ● From the product control panel. On the product control panel, touch the Scan button. Use the arrow buttons to select an option, and then touch the Scan button to start the scan. NOTE: Scanning from the product control panel is possible only after the option has been configured in the HP Scan software.
HP Scan software Use the HP Scan software to scan from the product and then complete any of the following tasks with the data: ● Save the scanned item to a file. ● Attach the scanned item to an e-mail. ● Perform text recognition on the scanned item through Readiris, if Readiris text-recognition software is installed on the computer. ● Open the scanned item with any third-party software program that supports the drag-and-drop function.
The HP Scan software uses a simple user interface with a list of shortcuts, a Restore Defaults button, a Advanced Settings button, and a Scan button. Figure 2-2 HP Scan dialog box The list contains any user-defined destinations, and the following default destination options: ● Save as PDF ● Save as JPEG ● E-mail as PDF ● E-mail as JPEG ● Save as editable text (OCR) (if Readiris software is installed) ● Everyday Scan After you select a destination, click Scan to start the scan.
Figure 2-3 Scan Setup Options dialog box NOTE: The Change the destinations that show up on the all-in-one control panel when I press the button. option appears only if HP ToolboxFX is running. Many of the dialog boxes in the HP Scan software contain the following four common buttons: ● Click Back to return to the previous dialog box. ● Click Next to go to the next dialog box. ● Click Cancel to cancel the creation or deletion of a scan destination.
Every time the HP Scan software is used, an HPPSCAN6.LOG file is generated in the current user's temporary directory. The HPPSCAN6.LOG file appends after every scan, and develops a log of operations that helps troubleshoot scanning problems. To gain access to the log file, follow these steps: 1. Click Start and then click Run.... 2. Type %TEMP% in the Open: field and then click OK. 3. Double-click the hppscan6.log file in the window that opens.
Table 2-7 Available scan settings Option Scan settings Resolution ● 75 dpi NOTE: Scanning at higher resolution requires longer scan times and more memory. ● 100 dpi ● 150 dpi ● 200 dpi ● 300 dpi ● 600 dpi ● 1200 dpi ● Black and White (1 bit) ● Grayscale (8 bit) ● Color (24 bit) ● Portable Network Graphics (*.png) ● Adobe PDF (*.pdf) ● Searchable PDF (*.pdf) ● JPEG (*.jpg, *.jpeg) ● GIF (*.gif) ● Windows Bitmap (*.bmp) ● TIFF (*.tiff, *.tif) ● Rich Text (*.
WIA driver NOTE: The WIA driver does not support duplex scanning. Use any of the following methods to open the Windows Image Acquisition (WIA) scanning feature for Windows XP: ● Start WIA scanning through a WIA-compliant software program. ● Right-click on the scanner icon in the My Computer folder, and then click Scan. ● Right-click on the scanner icon in the My Computer folder, and then click Scanner Wizard.
feeder or flatbed scanning, but does not support duplex scanning. The WIA scan driver supports the following file types: ● .BMP ● .JPG ● .GIF ● .TIFF ● .FPX ● .PNG NOTE: For more information about scanning, see the HP LaserJet CM1410 MFP Series User Guide, which is available on the printing-system CD that came with the product. HP LaserJet Fax Setup Utility The HP LaserJet Fax Setup Utility runs automatically after the printing-system software is installed.
HP LaserJet Send Fax software Use the HP LaserJet Send Fax software to send faxes from the computer. To use the HP LaserJet Send Fax software, click Start, select Programs or All Programs, select HP, select the name of the product, and then click Send Fax. Figure 2-5 HP LaserJet Send Fax dialog box – user interface NOTE: The HP LaserJet Send Fax software works with HP ToolboxFX. If you turn off HP ToolboxFX, you cannot use some of the HP LaserJet Send Fax software features, such as the fax phone book.
Fax to multiple recipients To send a fax to multiple recipients, use the HP LaserJet Send Fax software to create a recipient list by using one of the following methods: ● Click Create Recipient List on the HP LaserJet Send Fax dialog box. For each recipient, type in the information and then click Add to list.
Font support The basic fonts listed here are included with Microsoft Windows software. The additional PS fonts are available on the CD that came with the product.
Table 2-8 Default fonts (continued) ENWW Font name Font style File name CG Omega Bold CGOR65W.TTF CG Omega Bold Italic CGOR66W.TTF CG Omega Italic CGOR46W.TTF CG Times Regular CGTR45W.TTF CG Times Bold CGTR65W.TTF CG Times Bold Italic CGTR66W.TTF CG Times Italic CGTR46W.TTF Clarendon Condensed Bold CLAR67W.TTF Coronet Regular CORONET.TTF CourierPS Regular CPSR45W.TTF CourierPS Bold CPSR65W.TTF CourierPS Bold Oblique CPSR66W.TTF CourierPS Oblique CPSR46W.
Table 2-8 Default fonts (continued) Font name Font style File name ITC Bookman Demi Italic BOKR76W.TTF ITC Zapf Chancery Medium Italic CHANC___.TTF ITC Zapf Dingbats Regular DINGS___.TTF Letter Gothic Regular LETR45W.TTF Letter Gothic Bold LETR65W.TTF Letter Gothic Italic LETR46W.TTF Marigold Regular MARIGOLD.TTF New Century Schoolbook Bold NCSR75W.TTF New Century Schoolbook Bold Italic NCSR76W.TTF New Century Schoolbook Italic NCSR56W.
Table 2-9 Additional PS emulation fonts ENWW Font name Font style File name Albertus MT Regular PS_12639.TTF Albertus MT Italic PS_12640.TTF Albertus MT Lt Regular PS_14530.TTF Antique Olive CompactPS Regular PS_11120.TTF Antique Olive Roman Regular PS_11119.TTF Antique Olive Roman Bold PS_11118.TTF Antique Olive Roman Italic PS_11846.TTF Apple Chancery Italic PS_24516.TTF Bodoni Poster Regular PS_12704.TTF Bodoni PosterCompressed Regular PS_14508.
Table 2-9 Additional PS emulation fonts (continued) 42 Font name Font style File name GillSans Bold Italic PS_13875.TTF GillSans Condensed Regular PS_14053.TTF GillSans Condensed Bold PS_14054.TTF GillSans ExtraBold Regular PS_14051.TTF GillSans Italic PS_13873.TTF GillSans Light Italic PS_13871.TTF GillSans Light Regular PS_13870.TTF Goudy Bold PS_12544.TTF Goudy Bold Italic PS_10695.TTF Goudy Regular PS_12542.TTF Goudy ExtraBold Regular PS_12545.
Table 2-9 Additional PS emulation fonts (continued) ENWW Font name Font style File name Lubalin Graph Italic PS_12623.TTF MarigoldPS Regular PS_94073.TTF Mona Lisa Recut Regular PS_14525.TTF Monaco Regular PS_24524.TTF New York Regular PS_24510.TTF Optima Regular PS_12506.TTF Optima Bold PS_12510.TTF Optima Bold Italic PS_12511.TTF Optima Italic PS_12507.TTF Oxford Italic PS_14072.TTF StempelGaramond Roman Italic PS_11546.TTF StempelGaramond Roman Regular PS_11545.
HP Driver Deployment Utility The HP Driver Deployment Utility (HP DDU) was created to simplify the deployment of print drivers onto a client computer. It is a simple utility that packages the printer-driver files, and the code needed to deploy them, into 2 files: an .EXE file and a .CAB file. These files are run on the client computer to copy the printer-driver files to the Windows driver store, and for network packages, to install the product.
● Microsoft Windows Server 2008 64-Bit Edition ● Microsoft Windows Vista ● Microsoft Windows Vista (64-bit) ● Microsoft Windows 7 Install and run the HP DDU Install the HP DDU Copy the files to the administrative computer. If using the self-extracting .EXE file, just copy it to the administrative computer, then double click – it will expand the files into the proper directory structure. DDU does not require an installation program.
Figure 2-6 Package Source Driver Directory—Use the Select Driver button to enter the directory where the print driver resides by browsing or typing it in. You should only have one printer-driver package in this directory because this utility will package all the files found in this directory (and sub directories) into the executable file. If you have downloaded a compressed printer-driver package, you must expand it before using this utility. In some cases, you may have multiple print-driver .
For print drivers that support preconfiguration, the check box below will be enabled. Selecting this will run a configuration dialog after clicking the Create Package. Install Type—Silently preload the driver is the option to select for users that will be using a direct connection, like a USB cable. A future Plug and Play event will be necessary to install the print driver, but all the files will be installed in the Windows driver store by this package for future use.
checking. The administrator is responsible for identifying the product using either the correct IP address, the Hardware address, or the Hostname. ● IP Address — enter the IPv4 or IPv6 address of the product. ● Hardware Address — enter the hardware address of the product. ● Hostname — enter the hostname of the product. The following network settings are additional. You may accept the default values pre-entered or change any of them. ● Port Name: This is the network port name that will be created.
Figure 2-8 HP DDU Driver Configuration settings HP DDU Frequently Asked Questions How do I use the HP DDU to deploy a direct connect driver with preconfiguration? If you load multiple PDLs for one product, the operating system will determine which one satisfies the Plug and Play event. The operating system will create one printer object for that PDL. 1. Run HPDDU.EXE to start the package creation. 2. From Package Source section: 3. a. Select the print driver to package by browsing to the .
4. 5. From Create Package section: a. If you want to suppress any error messages, select the Suppress all end user error messages checkbox. b. Click the Create Package button Run the new .EXE file from the client computer. You must have administrator rights to run the .EXE file because it will be copying files into the Windows driver store. Now the printer-driver files are on the system, and any user can connect the product to trigger the Plug and Play event.
5. 6. From Create Package section: a. If you want to suppress any error messages, select the Suppress all end user error messages checkbox. b. Click the Create Package button. c. The configuration dialog will open and allow you to set configuration details for this print driver. After accepting the configuration changes, the package will be created. Run the new .EXE file from the client computer. You must have administrator rights to run the .
How do I uninstall HP DDU? Delete all the files in the root HP DDU directory. NOTE: No registry changes have been made with this utility.
3 Install Windows printing-system components The HP LaserJet Pro CM1410 Color MFP Series comes with software and installers for Microsoft Windows and Apple Macintosh systems. For information about Macintosh software, see Macintosh software and utilities on page 111. Linux and UNIX systems support the HP LaserJet Pro CM1410 Color MFP Series, and software is available on the Web.
Install overview The software for the HP LaserJet Pro CM1410 Color MFP Series product is available from the printingsystem software CD. For all supported operating systems, each install option presents a series of screens that guide you through the installation process.
General Windows installation instructions ● General Windows installation for direct connections ● General Windows installation for network connections ● Printer sharing disclaimer ● Point-and-Print installation for Windows ● Modify a pre-existing installation General Windows installation for direct connections ● Windows installation instructions for direct-connected (USB) products ● Printer-driver only installation instructions (Microsoft Add Printer Wizard) Windows installation instructions f
To use the printer-driver only software solution with a direct USB connection, a USB Print port must have already been created by a previous installation of the printing-system software. There are several direct USB printing-system software installation options that establish a USB Print port: ● Complete an installation using the in-box printing-system software CD. ● Download the "Recommended Solution", which provides installation options identical to the printing-system software CD.
To install the HP postscript level 3 emulation printer driver, navigate to the appropriate folder and select the appropriate file: ● For 32-bit: \Drivers\win2k_xp_vista\hppcps08.inf ● For 64-bit: \Drivers\winxp_vistax64\hppdps08.inf 8. Click Open. 9. On the Install from Disk dialog box, click OK. 10. Click Next. Complete the installation. When prompted, print a test page to ensure that the printer driver is installed correctly.
Use the following instructions to install the printing-system software on a computer that is running Win 7, Windows XP, or Windows Vista, and is connected to the product through a network. NOTE: You must have administrator privileges to install the software. 1. Quit all open programs. 2. Insert the printing-system software CD into the CD-ROM drive. NOTE: If the CD-ROM does not start automatically, click Start, click Run, and then browse to and double-click the SETUP.
4. On the Install Printer Software screen, click Have Disk.... The Install from Disk dialog box appears. 5. Insert the printing-system software CD into the CD-ROM drive. 6. Click Browse..., and then select the printer driver for the product. To install the PCL 6 printer driver, navigate to the root folder of the CD and select the hppdp608.inf file.
end-user processes and software programs. A user-mode printer driver that functions incorrectly can terminate (or “crash”) only the process in which it is running—not the whole operating system. Because access to critical system resources is restricted, overall operating system stability is increased.
4 HP PCL 6 print driver and HP PS Universal Print Driver for Windows Introduction This chapter describes the features of the HP LaserJet Pro CM1410 Color MFP Series PCL 6 Print Driver for, Windows XP (32-bit and 64-bit), Windows Server 2003 (32-bit and 64-bit), Windows Server 2008 (32-bit and 64-bit), Windows Vista (32-bit and 64-bit), and Windows 7 (32-bit and 64-bit).
● Printing Shortcuts tab features ● About tab features Access print drivers Depending on the operating system on which you are installing the print drivers, you can gain access to the print drivers and different print-driver interfaces in several ways. To gain access to the print-driver settings from within most software programs, follow these steps: 1. Click File. 2. Click Print. 3. Click Properties. The appearance and names of the driver tabs can vary, depending on the operating system.
Properties driver tabs This set of tabs controls the driver behavior and driver connections. To gain access to the Properties tabs, follow these steps: 1. In Windows Vista and Windows 7, click the Start button, click Control Panel, click Hardware and Sound, and then click Printers. In Windows XP, Windows Server 2003, and Windows Server 2008, click Start, click Settings, and then click Printers and Faxes. 2. Right-click the product icon. 3. Click Properties.
Help system The HP PCL 6 Print Driver includes a full-featured Help system to provide assistance with printing and configuration options. “What's this?” Help Windows XP, Windows Server 2003, Windows Server 2008, Windows Vista, and Windows 7 support What's this? Help. You can gain access to What's this? Help messages in any of the following ways: ● Right-click a feature or control. A pop-up Help window appears.
Figure 4-1 An Incompatible Print Settings message To resolve the conflicting settings, click Restore my previous settings., and then click OK. The driver resets the conflicting control back to its previous state. If you want to keep the conflicting setting, click Keep this setting, and I will change it later., and then click OK. NOTE: In this example, the conflict can be resolved manually.
Advanced tab features NOTE: The Advanced tab is located on the Printing Preferences tab set. For information about how to access these tabs, see Printing Preferences driver tabs on page 62, Use the Advanced tab to change the layout of printed pages.
Copy Count Copy Count specifies the number of copies to print. This driver setting is useful for software programs that do not provide a copy count. If a copy count is available in the software program, set the copy count in the software program. The number of copies that you request appears in the Copy Count option. You can select the number by typing in the text box or by using the up and down arrows to the right of the text box. Valid entries are numbers from 1 to 9999.
Document Options The Document Options setting contains the following controls: ● Advanced Printing Features ● Print Optimizations ● Printer Features ● Layout Options Advanced Printing Features When the Advanced Printing Features setting is Enabled, metafile spooling is turned on and Finishing tab options such as Page Order, Booklet Layout, and Pages per Sheet are available, depending on your product.
● Raster Compression Use the Raster Compression feature to select the graphics-compression method: ● ◦ Automatic. The software determines the best compression method to use. ◦ Best Quality. This option forces the software to use a lossless compression method. (Lossless means that no data is lost during compression.) ◦ Maximum Compression. Where applicable, this option requires the software to always use a lossy compression method (some data is lost).
Paper/Quality tab features NOTE: The Paper/Quality tab is located on the Printing Preferences tab set. For information about how to access these tabs, see Printing Preferences driver tabs on page 62, Use the Paper/Quality tab to specify paper size, type, and source. You can also use this tab to specify different paper selections for the front cover, first page, other pages, last page, and back cover of the document. The following figure shows the Paper/Quality tab.
The settings in the Paper Options group box are described in the following order: ● Paper sizes ● Custom Paper Size ● Paper source ● Paper type ● Special pages Paper sizes The Paper sizes setting is a drop-down menu that lists all of the supported paper sizes. When you move the mouse over the dimensions label, the mouse cursor changes from an arrow to a gloved hand. Click the dimensions label to toggle between English and metric units.
The name that appears in the Name text box depends on the following conditions: ● If a saved custom paper size has been selected from the drop-down menu on the Paper/Quality tab, then the Name text box shows the name of the selected custom paper size. ● If a standard paper size has been selected on the Paper/Quality tab, then the Name text box shows the default name of Custom .
● Manual Feed in Tray 1 ● Tray 1 (100-sheet multipurpose tray) The default setting is Automatically Select. When this setting is selected, the HP LaserJet Pro CM1410 Color MFP Series uses the source tray that supports the paper size that you have selected. If you select a source tray other than Automatically select, make sure that the correct paper size is loaded in the source tray.
● ◦ HP Color Laser Photo Glossy 220g ◦ HP Color Laser Photo Glossy 220g (faster printing) ◦ HP Color Laser Photo Glossy 220g (high gloss) ◦ Card Glossy 176-220g Other ◦ Color Laser Transparency ◦ Labels ◦ Letterhead ◦ Envelope ◦ Heavy Envelope ◦ Preprinted ◦ Prepunched ◦ Colored ◦ Rough ◦ Heavy Rough ◦ HP Tough Paper The default setting is Unspecified. No mechanism exists for manually adding custom paper types through the driver. Use HP Web Jetadmin to add custom paper types.
Covers To use specific cover settings, click Covers in the Special Pages group box. Use the Covers options to include a blank or preprinted cover on a document, or to include a front/ back cover from a source tray that is different from the one used for the remainder of the document. The following are the Covers options: ● Add a blank or preprinted cover: Select which cover is customized: Front, Back, or Both.
The following are the Insert blank or preprinted pages options: ● Blank or preprinted sheet before page(s): Specify where in the document you want to insert blank or preprinted pages by designating the page numbers or page ranges that the blank or preprinted pages will precede. For example, to insert a blank or preprinted page on page four, specify 5 in the Blank or preprinted sheet before page(s): option. ● Paper source: The Paper source setting specifies the source tray to use for printing a document.
Print Quality drop-down menu Use this control to select print quality. ImageREt settings precisely control colors by combining up to 4 colors and varying the amount of toner in a given area to create many smooth colors, sharp images, and crisp text. The Print Quality drop-down menu contains the following resolution options. ENWW ● ImageREt 3600. This setting is selected by default. ● 1200 x 1200. This setting may improve the rendering of fine lines and text.
Effects tab features NOTE: The Effects tab is located on the Printing Preferences tab set. For information about how to access these tabs, see Printing Preferences driver tabs on page 62, Use the Effects tab to create unique paper effects such as scaling and watermarks. The following figure shows the Effects tab.
Resizing Options The Resizing Options group box consists of the following controls: ● Actual Size (default) ● Print Document On ● Scale to Fit ● % of Actual Size Actual Size Actual Size is the default setting. It prints the document without changing the document size. Print Document On Click the Print Document On option to format the document for one paper size and then print the document on a different paper size, with or without scaling the image to fit the new paper size.
The limits of the range are from 25% to 400%, and any values outside the range are adjusted to those limits as soon as the focus is removed from the control (that is, when the Tab key is pressed or another control is selected). Any change to the scale also changes the page preview, which increases or decreases from the upperleft corner of the preview. The slider bar controls the scale directly.
● Draft ● SAMPLE The Watermarks feature can be configured using the Driver Configuration Utility. If the [Username] watermark is selected, the driver will use the network username of the logged in user for the watermark. The drop-down menu shows alphabetically sorted watermarks that are currently available on the system, plus the string "(none)," which indicates that no watermark is selected. This is the default setting. Any watermark that is selected from this list appears in the preview image.
Watermark Message The Watermark Message is also the name that identifies the watermark in the Current Watermarks list, except when more than one watermark has the same message. For example, you might want several different watermarks with the message DRAFT, each with a different typeface or font size. When this occurs, the string is appended with a space, a pound sign, and a number (for example, Draft #2).
The default Shading setting for new and preset watermarks is Very Light. The following range of shades is available from the Shading drop-down menu: ◦ Lightest ◦ Very Light (default) ◦ Light ◦ Medium Light ◦ Medium ◦ Medium Dark ◦ Dark ◦ Very Dark ◦ Darkest These values represent the intensity of the gray that is used. Select Light to produce a lightly saturated gray watermark. Select Lightest to produce the lightest shade of watermark. Select Darkest to produce a black watermark.
Table 4-1 Font Attribute settings for new and preset watermarks (continued) Setting New watermark Preset watermark Size 80 Varies by language Style Regular Regular Click OK to accept all of the changes that have been made in the Watermark Details dialog box. Clicking Cancel does not cancel all of the changes. If you make changes to a watermark and then select a different watermark or click New, all of the changes are saved, and only the current, unsaved changes can be canceled.
Finishing tab features NOTE: The Finishing tab is located on the Printing Preferences tab set. For information about how to access these tabs, see Printing Preferences driver tabs on page 62. Use the Finishing tab to print booklets and control the paper output. The following figure shows the Finishing tab.
● Flip Pages Up ● Booklet Layout ● Pages per Sheet ● Print Page Borders ● Page Order Print on Both Sides NOTE: This feature is called Print on Both Sides (manually) for the HP LaserJet Pro CM1415 and the HP LaserJet Pro CM1415fn, because these models do not include an automatic duplex unit. For all other product models, this feature is called Print on Both Sides. The default setting for the Print on Both Sides option is off (not selected).
appears prompting you to configure the driver settings for manual printing on both sides. Manual printing on both sides does not occur automatically. Select the paper type that corresponds to the paper that you are using for the print job.
Figure 4-6 Print on Both Sides Instructions dialog box When you have completed the steps that appear in the dialog box, the second half of the print job prints on the back side of the stack of paper. The driver does not require the program to specifically support odd- and even-page printing, because the driver coordinates this function. Flip Pages Up Use the Flip Pages Up check box to specify the duplex-binding option. By default, the Flip Pages Up check box is not available.
Booklet Layout The Booklet Layout drop-down menu, visible when Print on Both Sides is selected, offers choices that are based on the current paper size. The default setting for the Booklet Printing drop-down menu is Off. The other settings have the following format, where [paper size] depends on the paper size that is set on the Paper/Quality tab: ● Left Binding ● Right Binding When you select Left Binding or Right Binding, the document preview image changes to show the location of the binding.
Pages per Sheet Use the Pages per Sheet option to select the number of pages that you want to print on a single sheet of paper. If you choose to print more than one page per sheet, the pages appear smaller and are arranged on the sheet in the order that they would otherwise be printed.
● Finishing ● Color Switching between tabs does not change the location or appearance of the document preview image. When you move the mouse over the document preview image, the mouse cursor changes from an arrow to a gloved hand. You can toggle between portrait and landscape page orientation by clicking the image. Orientation Orientation refers to the layout of the image on the page, and does not affect the way that paper feeds into the product. You can specify the orientation of the print job.
Color tab features NOTE: The Color tab is located on the Printing Preferences tab set. For information about how to access these tabs, see Printing Preferences driver tabs on page 62, Use the Color tab to specify predefined color-option settings or to fine-tune the color treatments and halftoning. Color output can also be converted to grayscale. The Color tab is shown in the following figure.
Color Options Use the Color Options group box to adjust the independent color controls. The settings affect the print job color rendering and print quality. The Color Options group box contains the following controls: ● Automatic option (default) ● Manual option ● Settings button (Click this button to open the Color Settings dialog box.) ● Print in Grayscale check box Automatic Use the Automatic option for color settings that automatically fine-tune the printed output.
Neutral Grays The Neutral Grays drop-down menu controls the selection of a device-dependent color table that is embedded in the product firmware. You can adjust the Neutral Grays setting independently for text, graphics, or photographs. The following options are available: ● Black Only. This option generates neutral colors (grays and black) by using only black toner. This option guarantees that neutral colors do not have a color cast. Black Only is the default setting for the Text and Graphics components.
Vivid (sRGB) The Vivid (sRGB) feature instructs the printer to increase the color saturation in the midtones. Less colorful objects are rendered more colorfully. This value is recommended for printing business graphics. None Select None to instruct the printer to print RGB data in raw device mode. To render documents properly when this option is selected, you must manage color in the program in which you are working or in the operating system.
Services tab features NOTE: The Services tab is located on the Printing Preferences tab set. For information about how to access these tabs, see Printing Preferences driver tabs on page 62. The Services tab is shown in the following figure.
Internet Services The Internet Services group box contains the Select a destination drop-down menu with the following selections: ● Online diagnostic tools. This is the HP Instant Support Web site, where you can find interactive tools and contacts for troubleshooting. ● Support and troubleshooting. This is the main Web site for HP LaserJet Pro CM1410 Color MFP Series product support. ● Product manuals. View or download HP LaserJet Pro CM1410 Color MFP Series product manuals.
Device Settings tab features NOTE: The Device Settings tab is located on the Properties tab set. For information about how to access these tabs, see Properties driver tabs on page 63, Available options depend on the feature. The following figure shows the Device Settings tab. Figure 4-9 Device Settings tab The Device Settings tab contains controls for paper-handling devices and controls for managing the HP LaserJet Pro CM1410 Color MFP Series product.
The HP LaserJet Pro CM1410 Color MFP Series product supports more than one source of paper. You can assign a form (which defines the paper size and margins) to each paper source. When a form is matched to a source, you can select the form when you print. The product prints from the tray to which that form is assigned. Network administrators can use the Form to Tray Assignment setting to specify, in the driver, the paper size that is loaded into each available input tray.
Installing external fonts Follow these steps to install external fonts. 1. In Windows Vista and Windows 7, click the Start button, click Control Panel, click Hardware and Sound, and then click Printers. In Windows XP, Windows Server 2003, and Windows Server 2008, click Start, click Settings, and then click Printers and Faxes. 2. Right-click the name of the product. 3. Click Properties. 4. Click the Device Settings tab. 5. Click the External Fonts option. The Properties button appears. 6.
The HP LaserJet Pro CM1410 Color MFP Series product has printing options that you can install and configure in this section. The following controls are available: ● Automatic Configuration ● Allow Manual Duplexing ● Job Separator Automatic Configuration Use the Device Settings tab to tell the driver about the hardware configuration of the product.
Printing Shortcuts tab features ● Use defined printing shortcuts ● Snapshot Photos ● Labels ● Labels ● Create a custom printing shortcut NOTE: The Printing Shortcuts tab is located on the Printing Preferences tab set. For information about how to access these tabs, see Printing Preferences driver tabs on page 62, Use the Printing Shortcuts tab to store specific combinations of driver settings for easy use. The following figure shows the Printing Shortcuts tab.
● Use defined printing shortcuts ● Snapshot Photos ● Labels ● Labels ● Create a custom printing shortcut Use defined printing shortcuts The Printing Shortcuts tab contains the following pre-defined shortcuts: ● General Everyday Printing ● Eco-print (Two-sided Printing) ● Factory Defaults ● Envelopes ● Cardstock Heavy ● Glossy/Presentation General Everyday Printing When General Everyday Printing is selected, the following controls are available: ● Paper source: ● Paper sizes: ● Pap
Paper sizes The following options are available: ● A4/Letter (default) ● Legal ● Executive ● 8.
ENWW ● HP Color Laser Matte 105g ● HP Premium Choice Matte 120g ● HP Color Laser Brochure Matte 160g ● HP Superior Laser Matte 160g ● HP Cover Matte 200g ● HP Matte Photo 200g ● HP Tri-fold Color Laser Brochure 160g ● HP Superior Laser Glossy 160g ● HP Color Laser Photo Glossy 220g ● HP Color Laser Photo Glossy 220g (faster printing) ● HP Color Laser Photo Glossy 220g (higher gloss) ● Light 60-74g ● Mid-Weight 96-110g ● Mid-Weight Glossy 96-110g ● Card Glossy 176-220g ● Color
Print on both sides NOTE: Because the HP LaserJet Pro CM1415 and HP LaserJet Pro CM1415fn models do not include a duplexing unit, the Print on both sides option is available, but duplexing is a manual process.
● Print on both sides:No ● Color options: Color Glossy/Presentation ● Paper source: Automatically Select ● Paper sizes: Letter (This setting changes according to country/region.
108 3. On the Printing Shortcuts tab, click Save As.... The Printing Shortcuts dialog box appears. 4. Type a name for the custom printing shortcut, and then click OK. The custom printing shortcut appears in the Printing Shortcuts list. 5. To delete a custom printing shortcut, click the custom shortcut, then click the Delete button.
About tab features NOTE: The About tab is located on the Properties tab set. For information about how to access these tabs, see Properties driver tabs on page 63. The About tab provides detailed information about driver component versions. It contains an overall build version number (in parentheses after the model name) together with specific information about each of the components. The information varies according to the HP LaserJet Pro CM1410 Color MFP Series model number, driver, date, and versions.
110 Chapter 4 HP PCL 6 print driver and HP PS Universal Print Driver for Windows ENWW
5 ENWW Macintosh software and utilities ● Supported operating systems for Macintosh ● Macintosh system requirements ● Macintosh printing-system software ● Macintosh install and uninstall instructions 111
Supported operating systems for Macintosh The product supports the following Macintosh operating systems: ● Mac OS X v10.5 and v10.6 NOTE: PPC and Intel Core Processor Macs are supported. Macintosh system requirements Hardware requirements ● 256 MB RAM ● 150 MB HD free space ● CD-ROM ● Hi-Speed USB 2.
HP LaserJet Pro CM1410 Color MFP Series PDE A Print Dialog extension file can specify one or more PDEs to load in the Print dialog box to provide HP printer specific features. A printing dialog extension (PDE) is a way to extend the Print dialog box in Mac OS X with custom printer features. A PPD file and printing dialog extension (PDE) for a printer are bound to a printer queue when the queue is created.
Change printer-driver settings for Macintosh Change the settings for all print jobs until the software program is closed Change the default settings for all print jobs Change the product configuration settings 1. On the File menu, click Print. 1. On the File menu, click Print. 1. 2. Change the settings that you want on the various menus. 2. Change the settings that you want on the various menus. From the Apple menu, click System Preferences and then Print & Fax. 3.
Printing-system software on the Web All software that is contained on the installation CDs is also available on the Web. Web deployment is the preferred method for obtaining the latest software. The HP Web site offers an option for automatic e-mail notification about new software releases. NOTE: This STR describes drivers that are shipped on the printing-system software CD that comes with the product. This STR does not describe drivers that will become available on the Web.
Macintosh install and uninstall instructions ● Install the Macintosh printing-system software ● Remove the printing-system software from Macintosh operating systems Install the Macintosh printing-system software On a Macintosh computer, the printing-system software installation procedures are the same for a network administrator, a network client, or a single user. Install the printing-system software on any computer that has access rights to the product.
Setting up a printer with Mac OS X v10.5 and v10.6 Complete these steps after completing the printing-system software installation. 1. If you are installing the product using a USB connection, verify the USB cable is connected between the product and the computer. Turn on the product. If you are installing using a network connection, verify that the network cable is connected to the product and that the product is on. 2.
If these steps do not resolve the problem, delete the incorrect print queue, click Add, choose the product from the list, and then browse manually for the product PPD. Remove the printing-system software from Macintosh operating systems 118 1. Open Finder. 2. Navigate to Applications/HP Laserjet Professional CM1410 MFP Series. 3. Double-click HP Uninstaller.app. The uninstaller will run and remove the software.
6 ENWW Solve problems ● Problem-solving checklist ● Troubleshooting process ● Tools for troubleshooting ● Menu map ● Paper feeds incorrectly or becomes jammed ● Improve print quality ● Clean the product ● The product does not print or it prints slowly ● Solve walk-up USB printing problems ● Solve connectivity problems ● Solve wireless network problems ● Service mode functions ● Solve fax problems ● Product updates 119
Problem-solving checklist Follow these steps when trying to solve a problem with the product.
Step 4: Test print functionality 1. From the control panel Home screen, touch the Setup 2. Open the Reports menu, and select the Configuration Report item to print the report. 3. If the report does not print, make sure paper is loaded in the tray, and check to control panel to see if paper is jammed inside the product. button. NOTE: Make sure the paper in the tray meets specifications for this product. Step 5: Test copy functionality 1.
Step 9: Test the walk-up USB printing functionality 1. Load a .PDF document or .JPEG photo onto a USB flash drive, and insert it in the slot on the front of the product. 2. On the control panel, touch the USB Flash Drive button, and try printing the document or photo. 3. If no documents are listed, try a different type of USB flash drive. Troubleshooting process Power subsystem Power-on checks Turn on the power.
Tools for troubleshooting Component diagnostics LED diagnostics Network LEDs The onboard network solution has two network port LEDs. When the product is connected to a properly working network through a network cable, the yellow LED indicates network activity, and the green LED indicates the link status. A blinking yellow LED indicates network traffic. If the green LED is off, a link has failed. For link failures, check all of the network cable connections.
Product state Ready light state Attention light state Error message Off Blinking Fatal error (49 or 79 error)1 On On 1 The product restarts after one of these errors occurs. Control-panel diagnostics The product includes diagnostic tests for the control panel. Test the control-panel display 1. Touch the Setup 2. Touch the left arrow button 3. Touch the Setup 4. Open the 2ndary Service menu. 5. Open the Display test menu. button. , and then quickly touch the Cancel button.
Use the HP ToolboxFX software HP ToolboxFX is a program that you can use to complete the following tasks: ● Check the product status. ● Configure the product settings. ● View troubleshooting information. You can view HP ToolboxFX when the product is directly connected to your computer or is connected to the network. You must perform a recommended software installation to use HP ToolboxFX.
Fax Use the HP ToolboxFX Fax tab to perform fax tasks from your computer. The Fax tab contains links to the following main pages: ● Fax Receive. Set the fax receive mode. ● Fax Phone Book. Add, edit, or delete entries in the product phone book. ● Fax Send Log. View all of the recent faxes that have been sent from the product. ● Fax Receive Log. View all of the recent faxes that have been received by the product. ● Block Faxes. Add, delete, or view fax numbers that are blocked.
● To import contacts from a phone book that exists in Lotus Notes, Outlook, or Outlook Express, click Import/Export Phone Book. Select the Import option, and then click Next. Select the appropriate software program, navigate to the appropriate file, and then click Finish. To export contacts from a phone book, click Import/Export Phone Book. Select the Export option, and then click Next. Enter the file name or browse to the file to which you want to export contacts, and then click Finish.
Fax send log The HP ToolboxFX fax send log lists all recently sent faxes and information about them, including the date and time sent, job number, fax number, page count, and the results. Click any column heading in the fax send log to re-sort the information in that column in ascending or descending order. The Results column provides the fax status. If the fax attempt was unsuccessful, this column provides a description of why the fax was not sent.
System Settings The HP ToolboxFX System Settings tab contains links to the following main pages: ● Device Information. View information about the product, such as the product description and a contact person. ● Paper Setup. Change the product paper-handling settings, such as default paper size and default paper type. ● Print Quality. Change the product print-quality settings. ● Print Density. Change the print-density settings, such as contrast, highlights, midtones, and shadows. ● Paper Types.
Paper Setup Use these options to configure your default settings. The following options are available for handling print jobs when the product is out of paper: ● Select Wait for paper to be loaded. ● Select Cancel from the Paper out action drop-down list to cancel the print job. The Paper out time field specifies how long the product waits before acting on your selections. You can specify from 0 to 3600 seconds. NOTE: You must click Apply before your changes take effect.
System setup Use the HP ToolboxFX system settings options to configure global settings for copy, fax, scan, and print, such as jam recovery and auto-continue. NOTE: You must click Apply before the changes take effect. Device polling You can turn off HP ToolboxFX device polling to reduce network traffic. NOTE: You must click Apply before the changes take effect. Print Settings The HP ToolboxFX Print Settings tab contains links to the following main pages: ● Printing.
Internal print-quality test pages Configuration page The configuration page lists current product settings and properties. This page also contains a status log report. 132 1. From the Home screen, touch the Setup 2. Touch the Reports button. 3. Touch the Configuration Report button. Chapter 6 Solve problems button.
Print-quality troubleshooting tools Calibrate the product to align the colors If the printed output has colored shadows, blurry graphics, or areas that have poor color, you might need to calibrate the product to align the colors. Print the Diagnostics Page from the Reports menu on the control panel to check the color alignment. If the blocks of color on that page are not aligned with each other, you need to calibrate the product. 1. On the product control panel, open the System Setup menu. 2.
Reports menu Menu item Description Demo Page Prints a page that demonstrates print quality Menu Structure Prints a control-panel menu layout map. Configuration Report Prints a list of the product settings Supplies Status Prints the print-cartridge status.
Quick Forms menu Menu item Sub-menu item Description Notebook Paper Narrow Rule Prints pages that have preprinted lines Wide Rule Child Rule Graph Paper 1/8 inch Prints pages that have preprinted graph lines 5 mm Checklist 1-Column Prints pages that have preprinted lines with check boxes 2-Column Music Paper Portrait Prints pages that have preprinted lines for writing music Landscape ENWW Tools for troubleshooting 135
Fax Setup menu In the following table, items that have an asterisk (*) indicate the factory default setting. Menu item Sub-menu item Sub-menu item Fax Set-Up Utility Basic Setup This is a tool for configuring the fax settings. Follow the onscreen prompts and select the appropriate response for each question. Time/Date (Settings for time format, current time, date format, and current date.) Sets the time and date setting for the product. Fax Header Enter your fax number.
Menu item Sub-menu item Sub-menu item Description Distinctive Ring All Rings* If you have distinctive ring phone service, use this item to configure how the product responds to incoming calls. Single Double Triple ● All Rings: The product answers any calls that come through the telephone line. ● Single: The product answers any calls that produce a single-ring pattern. ● Double: The product answers any calls that produce a double-ring pattern.
Menu item Sub-menu item Sub-menu item Description Detect Dial Tone On Sets whether the product should check for a dial tone before sending a fax. Off* Billing Codes On Off* Extension Phone On* Off Stamp Faxes On Off* Private Receive On Off* Confirm Fax Number On Allow Fax Reprint On* When this feature is enabled, you can press the 1-2-3 buttons on the extension phone to cause the product to answer an incoming fax call.
System Setup menu In the following table, items that have an asterisk (*) indicate the factory default setting. Menu item Sub-menu item Language (List of available control-panel display languages.) Paper Setup Default Paper Size Sub-menu item Description Sets the language in which the control panel displays messages and product reports. Letter A4 Sets the size for printing internal reports, faxes, or any print job that does not specify a size.
Menu item Sub-menu item Sub-menu item Description PowerSave Time Sleep Delay Off Specifies the amount of idle time before the product enters sleep mode. 1 Minute 15 Minutes* 30 Minutes 1 Hour 2 Hours Time/Date (Settings for time format, current time, date format, and current date.) Sets the time and date setting for the product. Product Security On Sets the product-security feature. If you select the On setting, you must set a password.
Menu item Sub-menu item Sub-menu item Description When you choose to replace the very low print cartridge, color printing resumes automatically. User-Defined Low Black Cyan Type the percentage of estimated life remaining at which the product alerts you that the print cartridge is low. Magenta Yellow USB Flash Drive On* Enables or disables the USB flash drive. Off Color Copy On* Enables or disables color copying. Off Courier Font Regular* Sets Courier font values.
Service menu In the following table, items that have an asterisk (*) indicate the factory default setting. Menu item Sub-menu item Fax Service Clear Saved Faxes Clears all faxes in memory. Run Fax Test Performs a fax test to verify that the phone cord is plugged in the correct outlet and that there is a signal on the phone line. A fax test report is printed indicating the results. Print T.
Menu item Sub-menu item Less Paper Curl On Off* Archive Print On Off* ENWW Sub-menu item Description When printed pages are consistently curled, this option sets the product to a mode that reduces curl. When printing pages that will be stored for a long time, this option sets the product to a mode that reduces toner smearing and dusting.
Network Setup menu In the following table, items that have an asterisk (*) indicate the factory default setting. Menu item Sub-menu item Description Wireless Menu (wireless models only) Wireless Setup Wizard Guides you through the steps to set up the product on a wireless network Wi-Fi Protected Setup If your wireless router supports this feature, use this method to set up the product on a wireless network. This is the simplest method.
Function specific menus The product features function-specific menus for copying, faxing, scanning, and using a USB flash drive. To open these menus, touch the button for that function on the control panel. Copy Menu To open this menu, touch the Copy button, and then touch the Settings... button. NOTE: Settings that you change with this menu expire 2 minutes after the last copy completes.
Menu item Sub-menu item Paper Paper Size Sub-menu item Description Specifies the paper size and type. Paper Type NOTE: The default paper size setting is determined by the choice of location during the initial product setup. The default paper type setting is plain. Multi-Page Copy Off* When this feature is on, the product prompts you to load another page onto the scanner glass or to indicate that the job is complete.
Menu item Sub-menu item Sub-menu item Description Include First Page On* Sets whether the product includes a thumbnail image of the first page of the fax on the report. Off Fax Error Report On Every Error* On Send Error Sets whether the product prints a report after a failed fax job. On Receive Error Never Print Last Call Report Fax Activity Log Prints a detailed report of the last fax operation, either sent or received.
Menu item Sub-menu item Sub-menu item Description Fax Resolution Standard Sets the resolution for sent documents. Higher resolution images have more dots per inch (dpi), so they show more detail. Lower resolution images have fewer dots per inch and show less detail, but the file size is smaller. Fine* Superfine Photo Receive Options Print Private Faxes Block Junk Faxes Prints stored faxes when the private-receive feature is on.
Menu item Sub-menu item Sub-menu item Print Report Now Prints a list of all the individual and group dial entries in the phone book. Change Defaults Description Opens the Fax Setup menu. Scan Menu ENWW Menu item Description Scan to USB Drive Scans a document and stores it as a .PDF file or .JPEG image on the USB flash drive.
USB Flash Drive The following types are supported: ● .PDF ● .JPG Menu item Description Print Documents Prints documents stored on the USB drive. Use the arrow buttons to scroll through the documents. Touch the names of documents that you want to print. Touch the summary screen to change settings such as the number of copies, the paper size, or the paper type. Touch the Print button when you are ready to print the documents. 150 View and Print Photos Previews photos on the USB drive.
Interpret control-panel messages Control panel message types Alert and warning messages appear temporarily and might require you to acknowledge the message by touching the OK button to resume or by touching the Cancel button to cancel the job. With certain warnings, the job might not complete or the print quality might be affected.
The product has experienced an internal hardware error. ● 50.1 Low fuser temperature error ● 50.2 Slow fuser error ● 50.3 High fuser temperature error ● 50.4 Fuser drive circuit error ● 50.7 Fuser open error ● 50.8 Low subthermistor fuser error ● 50.9 High subthermistor fuser error Recommended action 152 1. Turn off the power by using the power switch, and then wait at least 30 seconds. 2. If a surge protector is being used, remove it. Plug the product directly into the wall socket. 3.
79 Error Turn off then on Description The product has experienced an internal firmware error. Under most conditions, the product automatically restarts. Recommended action Turn off the power by using the power switch, wait at least 30 seconds, and then turn on the power and wait for the product to initialize. If a surge protector is being used, remove it. Plug the product directly into the wall socket. Use the power switch to turn the product on. If the error persists, try the following solutions: 1.
mode will not be considered to be defects in materials or workmanship in the supply under the HP Print Cartridge Warranty Statement.
Canceled scan. Clear document Description button while scanning, A page might be jammed in the document feeder. You touched the Cancel faxing, or copying to cancel the current job while pages were feeding from the document feeder. The cancel process does not automatically clear the document feeder. Recommended action Remove the jammed item. Then, clear the items in the document feeder tray and start over. Communication error.
Cyan Very Low Description The print cartridge is at the end of its useful life, and the At Very Low menu item in the System Setup menu is set to Continue. Recommended action To ensure optimal print quality, HP recommends replacing the print cartridge at this point. You can continue printing until you notice a decrease in print quality. Actual cartridge life may vary. Once an HP supply has reached “very low”, HP's premium Protection Warranty on that supply has ended.
Document feeder mispick. Reload Description The product did not pick up the paper in the document feeder. Recommended action Remove the paper from the document feeder tray, and then reload it. If the error persists, try the following solutions: ▲ Clean the roller. Door open Description The print cartridge door is open. Recommended action Close the print cartridge door. Engine Communication Error Description The product has experienced an engine communication time-out error.
Check that you are dialing the correct fax number. Check that the Redial if Busy option is enabled. Open the Service menu, and touch the Fax Service button. Touch the Run Fax Test button. This test verifies that the phone cord is connected to the correct port and that the phone line has a signal. The product prints a report with the results. Fax is busy. Redial pending. Description The fax line to which you were sending a fax was busy. The product automatically redials the busy number.
Fax Send error. Description An error occurred while trying to send a fax. Recommended action Try resending the fax. Try faxing to another fax number. Check that the telephone cord is securely connected by unplugging and replugging the cord. Make sure that you are using the telephone cord that came with the product. Open the Service menu, and touch the Fax Service button. Touch the Run Fax Test button.
Recommended action Use the flatbed or select another reduction/enlargement setting. Install [color] cartridge Description One of the color cartridges is not installed with the door closed. Recommended action Install the indicated color cartridge. If the error persists, replace the print cartridge drawer. Invalid driver Press OK Description You are using the incorrect printer driver. Recommended action Select the printer driver that is appropriate for your product.
Load paper Description The tray is empty. Recommended action If paper is already loaded in the tray, test the paper sensors. Load Tray 1 , Press OK to use available media Description Device is processing a job, but the tray does not match. Recommended action Load paper in the correct orientation. Touch the OK button to use existing tray settings. Load Tray 1, / Cleaning mode, OK to start Description Cleaning mode paper prompt.
The print cartridge is at the end of its useful life, and the At Very Low menu item in the System Setup menu is set to Continue. Recommended action To ensure optimal print quality, HP recommends replacing the print cartridge at this point. You can continue printing until you notice a decrease in print quality. Actual cartridge life may vary. Once an HP supply has reached “very low”, HP's premium Protection Warranty on that supply has ended.
Recommended action Touch the OK button to cancel the job. Break the job into smaller jobs that contain fewer pages. Turn the product off and then on to clear the memory. Memory low Only 1 copy made. Press OK to continue. Description The product does not have enough memory to complete the collated copy job. Recommended action Break the job into smaller jobs that contain fewer pages. Turn the product off and then on to clear the memory. Misprint, Press OK Description Feed delay misprint.
No fax answer. Canceled send. Description Attempts to redial a fax number failed, or the Redial if No Answer option was turned off. Recommended action Call the recipient to ensure that the fax machine is on and ready. Check that you are dialing the correct fax number. Check that the redial option is enabled. Unplug the telephone cord from both the product and the wall and replug the cord. Open the Service menu, and touch the Fax Service button. Touch the Run Fax Test button.
Print failure, press OK. If error repeats, turn off then on. Description The product could not print the current page because of its complexity. Recommended action Touch the OK button to clear the message. Replace [color] Description The print cartridge is at the end of its useful life, and the At Very Low menu item in the System Setup menu is set to Stop. Recommended action To ensure optimal print quality, HP recommends replacing the print cartridge at this point.
LED test failure. This error will only appear on the Error report. The LED did not illuminate during initialization. ◦ ● Replace the document-feeder scanner assembly. Scanner error 17, Turn off then on Scanner error. This error appears on the control panel. The scanner motor is obstructed. Scanner reserved for PC scan Description A computer is using the product to create a scan.
Recommended action Printing can continue, but consider having a replacement supply on hand. Yellow in wrong position Description The print cartridge is installed in the incorrect slot. Recommended action Make sure that each print cartridge is installed in the correct slot. From front to back, the print cartridges are installed in this order: black, cyan, magenta, and yellow.
Event-log messages The following product events do not produce a message that appears on the control panel. Instead, they are recorded in the event log. To print the event log, open the secondary service menu, select Service Reports, and then select Error Report. Table 6-1 Event-log messages 168 Event code Description 13.0000 Paper jam 20.0000 Memory out 21.0000 Page misfeed or mispick 41.2000 Beam detect malfunction 41.3000 Unexpected size 50.1000 Low fuser temperature error 50.
Table 6-1 Event-log messages (continued) ENWW Event code Description 54.1700 Cyan toner level sensor error 54.1800 Black toner level sensor error 54.1900 Bad top-of-page (TOP) sensor 54.2100 Beam detect (BD) error 55.0000 Engine internal communication error 55.0601 DC controller NVRAM data error 55.0602 DC controller NVRAM access error 55.1000 DC controller memory error 59.0160 ITB or main motor rotation error (59.A0) 59.0192 Developer motor rotation error (59.C0) 59.
Menu map Use the following procedure to print a control-panel menu layout map. 170 1. From the Home screen, touch the Setup 2. Touch the Reports button. 3. Touch the Menu Structure button. Chapter 6 Solve problems button.
Paper feeds incorrectly or becomes jammed ● The product does not pick up paper ● The product picks up multiple sheets of paper ● Prevent paper jams ● Clear jams The product does not pick up paper If the product does not pick up paper from the tray, try these solutions. 1. Open the product and remove any jammed sheets of paper. 2. Load the tray with the correct size of paper for your job. 3. Make sure the paper guides in the tray are adjusted correctly for the size of paper.
5. Make sure the paper guides in the tray are adjusted correctly for the size of paper. Adjust the guides so they are touching the paper stack without bending it. 6. Make sure that the tray is fully inserted in the product. Clear jams Jam locations Jams can occur in these locations: 1 2 3 4 1 Document feeder 2 Output bin 3 Tray 1 4 Rear door Loose toner might remain in the product after a jam. This problem typically resolves itself after a few sheets have been printed.
Clear jams from the document feeder 1. Turn the product off. 2. Open the document feeder cover.
3. Lift the document feeder mechanism, and gently pull the jammed paper out. 4. Close the document feeder cover.
Clear jams from the input tray CAUTION: Do not use sharp objects, such as tweezers or needle-nose pliers, to remove jams. Damage caused by sharp objects is not covered by the warranty. When removing jammed paper, pull it straight out from the product. Pulling jammed paper out of the product at an angle can damage the product. NOTE: Depending on where the jam is located, some of the following steps might not be necessary. 1. Remove Tray 1, and lift the jam access door above the tray. 2.
3. Open the rear door. CAUTION: The fuser, located in the back of the product, is hot. Wait for the fuser to cool before continuing. 4. With both hands, grasp the paper, and carefully pull it free from the product. 5. Reinsert the tray.
6. Close the rear output door. 7. Print a cleaning page, which removes excess toner from the paper path. a. From the Home screen, touch the Setup button. b. Touch the Service menu. c. Touch the Cleaning Page button. d. Load plain letter or A4 paper when you are prompted. e. Touch the OK button to begin the cleaning process. A page feeds through the product slowly. Discard the page when the process is completed.
Clear jams from the output bin CAUTION: Do not use sharp objects, such as tweezers or needle-nose pliers, to remove jams. Damage caused by sharp objects will not be covered by the warranty. 1. 178 With both hands, grasp the paper, and carefully pull it free from the product.
Improve print quality You can prevent most print-quality problems by following these guidelines.
4. Open the Finishing menu. 5. Select a type from the Media-type drop-down list. 6. Click the Print button. Adjust color settings in the printer driver Change the color theme for a print job 1. On the File menu in the software program, click Print. 2. Click Properties or Preferences. 3. Click the Color tab. 4. Select a color theme from the Color Themes drop-down list. ● Default (sRGB): This theme sets the product to print RGB data in raw device mode.
4. Click the Automatic or Manual setting. ● Automatic setting: Select this setting for most color print jobs ● Manual setting: Select this setting to adjust the color settings independent from other settings. NOTE: Changing color settings manually can impact output. HP recommends that only color graphics experts change these settings. ENWW 5. Click the Print in Grayscale option to print a color document in black and white. Use this option to print color documents for photocopying or faxing. 6.
Use paper that meets HP specifications Use different paper if you are having any of the following problems: ● The printing is too light or seems faded in areas. ● Specks of toner are on the printed pages. ● Toner is smearing on the printed pages. ● Printed characters seem misformed. ● Printed pages are curled. Always use a paper type and weight that this product supports.
Calibrate the product to align the colors If the printed output has colored shadows, blurry graphics, or areas that have poor color, you might need to calibrate the product to align the colors. Print the Diagnostics Page from the Reports menu on the control panel to check the color alignment. If the blocks of color on that page are not aligned with each other, you need to calibrate the product. 1. On the product control panel, open the System Setup menu. 2.
Print the Supplies Status page The Supplies Status page indicates the estimated life remaining in print cartridges. It also lists the part number for the correct genuine HP print cartridge for your product so you can order a replacement print cartridge, as well as other useful information. 184 1. On the product control panel, open the Reports menu. 2. Select the Supplies Status page to print it.
Interpret the Print Quality Page 1. On the product control panel, open the Reports menu. 2. Select the Print Quality Page item to print it. This page contains five bands of color, which are divided into four groups as indicated in the following illustration. By examining each group, you can isolate the problem to a particular print cartridge.
Inspect the print cartridge for damage 1. Remove the print cartridge from the product, and verify that the sealing tape has been removed. 2. Check the memory chip for damage. 3. Examine the surface of the green imaging drum on the bottom of the print cartridge. CAUTION: Do not touch the green roller (imaging drum) on the bottom of the cartridge. Fingerprints on the imaging drum can cause print-quality problems. 186 4.
Repetitive image defects If the product output has a consistent, repetitive defect, then use the table in this section to determine which part needs to be replaced based on the measured distance between the repetitions of the defect. NOTE: The following table replaces the graphical repetitive defect ruler. You can make your own ruler by using these measurements. For the most accurate results, use a metric ruler.
Use the printer driver that best meets your printing needs You might need to use a different printer driver if the printed page has unexpected lines in graphics, missing text, missing graphics, incorrect formatting, or substituted fonts. HP PCL 6 driver HP UPD PS driver HP UPD PCL 5 ● Provided as the default driver. This driver is automatically installed unless you select a different one.
Improve print quality for copies If you encounter print quality problems in copied documents, review the solutions for printed documents listed previously in this document. However, some print-quality problems occur only in copied documents. ● If streaks appear on copies made by using the document feeder, clean the small glass strip on the left side of the scanner assembly. ● If dots or other defects appear on copies made by using the scanner glass, clean the scanner glass and the white plastic backing.
Clean the product Clean the exterior Use a damp lint-free cloth to wipe the exterior of the product. Clean the paper path During the printing process, paper, toner, and dust particles can accumulate inside the product. Over time, this buildup can cause print-quality problems such as toner specks or smearing. This product has a cleaning mode that can correct and prevent these types of problems. Clean the paper path from the product control panel 1. From the Home screen, touch the Setup button. 2.
3. Clean the scanner glass and the white plastic backing with a soft cloth or sponge that has been moistened with nonabrasive glass cleaner. CAUTION: Do not use abrasives, acetone, benzene, ammonia, ethyl alcohol, or carbon tetrachloride on any part of the product; these can damage the product. Do not place liquids directly on the glass or platen. They might seep and damage the product. 4. Dry the glass and white plastic backing with a chamois or a cellulose sponge to prevent spotting. 5.
2. Use a moist, lint-free cloth to wipe both pickup rollers and the separation pad to remove dirt. 3. Close the document feeder cover. Clean the touch screen Clean the touch screen whenever it is necessary to remove fingerprints or dust. Wipe the touch screen gently with a clean, water-dampened, lint-free cloth. CAUTION: Use water only. Solvents or cleaners can damage the touch screen. Do not pour or spray water directly onto the touch screen.
The product does not print or it prints slowly The product does not print If the product does not print at all, try the following solutions. 1. Make sure the product is turned on and that the control panel indicates it is ready. ◦ If the control panel does not indicate the product is ready, turn the product off and then on again. ◦ If the control panel indicates the product is ready, try sending the job again. 2.
The product prints slowly If the product prints, but it seems slow, try the following solutions. 194 1. Make sure the computer meets the minimum specifications for this product. For a list of specifications, go to this Web site: www.hp.com/support/CM1410series. 2. When you configure the product to print on some paper types, such as heavy paper, the product prints more slowly so it can correctly fuse the toner to the paper.
Solve walk-up USB printing problems ● The USB Flash Drive menu does not open when you insert the USB accessory ● The file does not print from the USB storage accessory ● The file that you want to print is not listed in the USB Flash Drive menu The USB Flash Drive menu does not open when you insert the USB accessory 1. You might be using a USB storage accessory or a file system that this product does not support.
Solve connectivity problems Solve direct-connect problems If you have connected the product directly to a computer, check the cable. ● Verify that the cable is connected to the computer and to the product. ● Verify that the cable is not longer than 5 m (16.4 ft). Try using a shorter cable. ● Verify that the cable is working correctly by connecting it to another product. Replace the cable if necessary.
3. If you installed the product using a Microsoft standard TCP/IP port, use the hostname instead of the IP address. 4. If the IP address is correct, delete the product and then add it again. The computer is unable to communicate with the product 1. 2. Test network communication by pinging the network. a. Open a command-line prompt on your computer. For Windows, click Start, click Run, and then type cmd. b. Type ping followed by the IP address for your product. c.
Solve wireless network problems NOTE: Wireless models only.
The control panel displays the message: The wireless feature on this product has been turned off 1. Touch the Wireless Menu button. 2. Touch the Turn Wireless On/Off button, and then touch the On button. The product does not print after the wireless configuration completes 1. Make sure the product is turned on and in the ready state. 2. Make sure you are connecting to the correct wireless network. 3. Make sure that the wireless network is working correctly. 4. 5. a.
Cannot connect more computers to the wireless product 1. Make sure that the other computers are within the wireless range and that no obstacles block the signal. For most networks, the wireless range is within 30 m (100 ft) of the wireless access point. 2. Make sure the product is turned on and in the ready state. 3. Turn off any third-party firewalls on your computer. 4. Make sure that the wireless network is working correctly. 5. 6. a.
The wireless network is not functioning 1. To verify if the network has lost communication, try connecting other devices to the network. 2. Test network communication by pinging the network. 3. ENWW a. Open a command-line prompt on your computer. For Windows, click Start, click Run, and then type cmd. b. Type ping followed by the service set identifier (SSID) for your network. c. If the window displays round-trip times, the network is working.
Service mode functions Secondary service menu Use the secondary service menu to print service-related reports and to run special tests. Customers do not have access to this menu. Open the secondary service menu 1. Touch the Setup 2. Touch the middle of the screen along the left-hand edge (callout 1), and then immediately touch the lower-right corner (callout 2) of the screen. button. 1 2 3. When the Home screen appears, touch the Setup 4. Touch the 2ndary Service button to open the menu. button.
Table 6-3 Secondary service menu (continued) Menu item Sub-menu item Description Display test This test verifies that the LEDs and characters on the control-panel display function correctly. At the beginning of the test, each of the LEDs is turned on one-at-time. Touch the OK button to continue to the next LED. After the LED test is complete, the character test begins by testing the pixels on each line. Then, each of the 255 characters is displayed in groups of 16.
The product automatically restarts. NVRAM initialization Performing an NVRAM initialization resets the following settings and information: ● All menu settings are reset to factory default values. ● All localization settings, including language and country/region, are reset. CAUTION: All onboard network settings are also reset. Be sure to print a configuration page before restoring defaults. Make note of the IP address that is listed on the Jetdirect configuration page.
The report contains the following possible results: 3. ● Pass: The report contains all of the current fax settings for review. ● Fail: The cord is in the wrong port. The report contains suggestions for how to resolve the issue. ● Fail : The phone line is not active. The report contains suggestions for how to resolve the issue. Verify that the product firmware is current: a. Print a configuration page from the control panel Reports menu to obtain the current firmware date code. b. Go to www.hp.
Troubleshoot fax codes and trace reports View and interpret fax error codes Use fax error codes from the fax activity log to solve problems with the product fax features. Table 6-4 Fax receive error codes Error code Description Solution 200 The fax session has completed without errors. N/A 221 User has touched the Cancel button, causing the fax session to be prematurely halted. Have the sender resend the fax.
Table 6-4 Fax receive error codes (continued) Error code Description Solution 226 The sending product has attempted to initiate a sending diagnostic session with this product but the sending diagnostic versions supported by the two products are incompatible. None. Sending diagnostics cannot occur between products with incompatible sending versions. 227 The sending product has attempted to initiate a fax session at a speed and modulation that is not supported by the receiving product.
Table 6-4 Fax receive error codes (continued) Error code Description Solution 243 and 244 One of the following has occurred: 1. Confirm that the sender is not inadvertently attempting to poll transmit from the receiving product, instead of transmitting to the receiving product. This mode of operation must be specially configured on the receiving product.
Table 6-4 Fax receive error codes (continued) ENWW Error code Description Solution 281 The receiving product has not received any data at the start of a page during non-ECM reception, although the modem has not detected a sending disconnect. The sending product is probably transmitting fill bytes instead of data and has either jammed or broken. Reattempt the fax reception after first requesting that the sender check the sending product.
Table 6-4 Fax receive error codes (continued) Error code Description Solution 291 This is not a communication error and it is not expected that this error will occur under nondevelopment scenarios. Reception has failed because the receiving product is unable to open a file to receive data into. May be associated with low memory, although low memory should be handle more gracefully than this. If the error persists, reinitialize the product.
Table 6-5 Fax send error codes (continued) Error code Description Solution 316 The receiving product is setup to initiate document transmission, but it has detected that the sending product is not able to receive a document. This error should be very rare since normally a sending product will not answer if it cannot receive a document. On of the few exceptions to this would occur if the sending product was configured to poll transmit a document but was unable to receive.
Table 6-5 Fax send error codes (continued) Error code Description Solution 325-328 (ECM error) Telephone line conditions were very poor. 1. Reattempt the fax transmission at a different time when telephone line conditions have improved. 2. If the error persists, disable ECM. Errors may still occur, and may result in a degraded image quality on the received page. However, the ability to transmit the entire document will be improved.
Table 6-5 Fax send error codes (continued) Error code Description Solution 380 The sending product has failed to issue a valid response to a CTC frame. This occurs during ECM transmission after multiple retransmissions of erred data. Send from another product. 381 One of the following has occurred: 1. Reattempt the fax transmission at a different time when telephone line conditions have improved. 2. If the error persists, disable ECM.
Table 6-5 Fax send error codes (continued) 214 Error code Description Solution 386 The receiving product has failed to complete the third phase of the initial V.34 handshake after originating a fax session. This is usually due to poor line conditions although it may be a compatibility issue with certain products and/or line conditions. 1. Reattempt the fax transmission at a different time when telephone line conditions have improved. 2. Disable V.
Table 6-5 Fax send error codes (continued) ENWW Error code Description Solution 392 The receiving product has answered a fax session and completed the initial V.34 handshake but has been to detect any T30 frames. This failure is either a compatibility problems with certain products or is due to line conditions. 1. Reattempt the fax reception at a different time when telephone line conditions have improved. 2. Disable V.34 on the receiving product and attempt the transmission using the V.17 mode.
Table 6-5 Fax send error codes (continued) 216 Error code Description Solution 396–409 An error occurred during a V.34 transmission when the receiving product was unable to correctly handshake with the sending product and was consequently unable to transmit a T30 frame. This occurs when the line was disconnected or if line conditions degrade during the session. Reattempt the fax transmission at a different time when telephone line conditions have improved. 410–419 An error occurred during a V.
Table 6-5 Fax send error codes (continued) Error code Description Solution 431 The transmitting product has not received a response after aborting a transmission. Depending upon when the session is aborted, some sending products may not respond. It should be noted that the receiving unit always attempts to abort the session in a way that allows the sending product to respond to the final PPS_EOP. N/A 440–445 An error occurred during a V.
1. From the Home screen, touch the Fax button. 2. Touch the Fax Menu button. 3. Touch the Fax Reports button. 4. Touch the Print All fax Reports button.
Print individual fax reports 1. From the Home screen, touch the Fax button. 2. Touch the Fax Menu button. 3. Touch the Fax Reports button. 4. Touch the name of the report that you want to print. Set the fax error report A fax error report is a brief report that indicates the product experienced a fax job error.
Change the fax speed The fax-speed setting is the modem protocol that the product uses to send faxes. It is the worldwide standard for full-duplex modems that send and receive data across telephone lines at up to 33,600 bits per second (bps). The factory-set default for the fax-speed setting is Fast(V.34). You should change the setting only if you are having trouble sending a fax to or receiving a fax from a particular device.
● c. Open the Advanced Setup menu. d. Open the Fax Speed menu. e. Select the correct setting. Turn off the Error Correction option. a. From the Home screen, touch the Setup b. Open the Service menu. c. Open the Fax Service menu. d. Open the Error Correction menu. e. Select the Off setting. button. NOTE: Turning off the Error Correction option can reduce image quality. ● If the error persists, contact HP. See www.hp.
● Check for a dial tone on the phone line by using the Start Fax button. ● Make sure that the phone is working by disconnecting the product, plugging in a telephone to the phone line, and making a voice call. ● Plug the product phone cord into a jack for another phone line, and try sending the fax again. ● Try a different phone cord. ● Send the fax at a later time. ● If the error persists, contact HP. See www.hp.com/support/CM1410series or the support flyer that came in the product box.
The Fax storage is full. message appears ● Turn the product off then on. ● Print stored faxes that have not been printed. ● ● a. Touch the Fax button, and then touch the Fax Menu button. b. Open the Receive Options menu. c. Select the Print Private Faxes item. d. Provide the password when the product prompts you. Delete stored faxes from memory. a. From the Home screen, touch the Setup b. Open the Service menu. c. Open the Fax Service menu. d. Select the Clear Saved Faxes item. button.
The control panel displays the message "Storing page 1" and does not progress beyond that message ● Delete stored faxes from memory. a. From the Home screen, touch the Setup b. Open the Service menu. c. Open the Fax Service menu. d. Select the Clear Saved Faxes item. button. Faxes can be received, but not sent Send fax and nothing happens. 1. Check for a dial tone on the phone line by using the Start Fax button. 2. Turn the product off then on. 3.
Unable to use speed dials ● Make sure that the fax number is valid. ● If an outside line requires a prefix, turn on the Dial Prefix option or include the prefix in the speed dial number. a. From the Home screen, touch the Setup b. Open the Fax Setup menu. c. Open the Basic Setup menu. d. Open the Dial Prefix menu. e. Select the On setting. button. Unable to use group dials ● Make sure that the fax number is valid.
d. Open the Dial Prefix menu. e. Select the On setting. NOTE: To send a fax without a prefix, when the Dial Prefix option is turned on, send the fax manually. ● Send a fax to an international number a. If a prefix is required, manually dial the telephone number with the prefix. b. Enter the country/region code before dialing the phone number. c. Wait for pauses as you hear the tones on the phone. d. Send the fax manually from the control panel.
Solve problems receiving faxes ● The fax does not respond ● An error message displays on the control panel ● A fax is received but does not print ● Sender receives a busy signal ● No dial tone ● Cannot send or receive a fax on a PBX line The fax does not respond The fax has a dedicated phone line ● Set the Answer Mode option to the Automatic setting from the control panel. a. From the Home screen, touch the Setup b. Open the Fax Setup menu. c. Open the Basic Setup menu. d.
d. Open the Rings to Answer menu. e. Select the correct setting. ● Plug the answering machine into the “telephone” port. ● If the product has a telephone handset connected, set the Answer Mode option to the Fax/Tel setting to route calls to the correct device. When detecting a voice call, the product generates a ring tone that alerts you to pick up the telephone handset. a. From the Home screen, touch the Setup b. Open the Fax Setup menu. c. Open the Basic Setup menu. d.
e. Open the Distinctive Ring menu. f. Select the correct setting. ● Buy a dedicated line for faxing. ● Set the Answer Mode option to the Manual setting. a. From the Home screen, touch the Setup b. Open the Fax Setup menu. c. Open the Basic Setup menu. d. Open the Answer Mode menu. e. Select the Manual setting. button. NOTE: You must be present to receive faxes. The product is connected to a DSL phone service ● Check the installation and features.
● Try a different phone cord. ● Plug the product phone cord into a jack for another phone line. ● Make sure the telephone line and phone wall jack are active by plugging in a telephone and checking for a dial tone. ● Make sure that the telephone cord is plugged into the “line” port on the product. ● Check the phone line by running a fax test from the control panel. ● If the error persists, contact HP. See www.hp.com/support/CM1410series or the support flyer that came in the product box.
● c. Open the Fax Activity Log menu. d. Select the Print Log Now option. If the error persists, contact HP. See www.hp.com/support/CM1410series or the support flyer that came in the product box. The Fax storage is full. message appears ● Turn the product off then on. ● Print all of the faxes, and then have the sender resend the fax. ● Ask the sender to divide a large fax job into smaller sections, and then fax them individually.
Sender receives a busy signal A handset is connected to the product ● Make sure the phone is hung up. ● Change the Answer Mode option to match the product setup. a. From the Home screen, touch the Setup b. Open the Fax Setup menu. c. Open the Basic Setup menu. d. Open the Answer Mode menu. e. Select the setting that matches the product setup. button. Set the Answer Mode option to the Fax/Tel setting to automatically receive faxes.
Solve general fax problems ● Faxes are sending slowly ● Fax quality is poor ● Fax cuts off or prints on two pages Faxes are sending slowly The product is experiencing poor phone line quality. ● Retry sending the fax when the line conditions have improved. ● Check with the phone service provider that the line supports fax. ● Turn off the Error Correction setting. a. Open the Setup b. Open the Service menu. c. Open the Fax Service menu. d. Open the Error Correction menu. e.
Fax quality is poor Fax is blurry or light. ● Increase fax resolution when sending faxes. Resolution does not affect received faxes. a. Open the Setup b. Open the Fax Setup menu. c. Open the Advanced Setup menu. d. Open the Fax Resolution menu. e. Select the correct setting. menu. NOTE: Increasing resolution slows transmission speed. ● Turn on the Error Correction setting from the control panel. a. Open the Setup b. Open the Service menu. c. Open the Fax Service menu. d.
d. Open the Fit to Page menu. e. Select the On setting. NOTE: If the Fit to Page setting is off and the Default Paper Size setting is set to letter, a legal size original prints on two pages. Product updates Software and firmware updates and installation instructions for this product are available at www.hp.com/support/CM1410series. Click Downloads and drivers, click the operating system, and then select the download for the product.
236 Chapter 6 Solve problems ENWW
7 Engineering Details Introduction This chapter presents engineering detail for the following topics: ENWW ● Printing print-ready documents ● Paper and print media ● Parameter settings (fax data-store parameters) ● Installation notes Introduction 237
Printing print-ready documents Several methods are available for printing documents independently of the original software program that was used to create the document. Normally, the document is printed by opening the original application and printing it to a file, or is printed by means of a distribution method such as internet downloading.
Print-ready file printing by using FTP on a direct network connection If the HP LaserJet Pro CM1410 Color MFP Series uses a direct network connection, use file transfer protocol (FTP) to print a print-ready file. Complete the following steps for the operating system: Windows operating systems 1. Take note of the TCP/IP address on the Embedded Jetdirect page. The HP Embedded Jetdirect page is the second page of the configuration page printout. 2. Open a command window on the computer. 3.
Macintosh operating systems 1. Make note of the TCP/IP address on the Embedded Jetdirect page. The HP Embedded Jetdirect page is the second page of the configuration page printout. 2. Open a Terminal window on your Macintosh. You can find the Terminal program on the computer in the following location: System/Applications/Utilities/Terminal Open the Finder, select Applications, and then click Utilities. Double-click to open the Terminal utility. 3. Type FTP .
Windows 2000 Service Pack 3, Windows XP, Windows Server 2003, Windows Server 2008, or Windows Vista The print-ready file can be sent directly to the product by typing a copy command at a command prompt or in an MS-DOS window. 1. At a command prompt, type copy /b , where is the name of the print-ready file (including the path) and is the name of the appropriate printer port (such as LPT1). For example, type the following: C:\>copy /b c:\P3010FW.PDF lpt1 2.
Complete the following steps to print a print-ready file by using the LPR command. 1. Make note of the TCP/IP address on the Embedded Jetdirect page. The HP Embedded Jetdirect page is the second page of the configuration page printout.. 2.
Paper and print media ● Media sources and destinations ● Source commands ● Media types Media sources and destinations The following table shows the standard and optional media sources and destinations for the product.
Media types Media-type commands The PCL 5 escape sequence for paper type is "Esc&n#Wdpapertype", where "n#" is the number of characters in the paper type plus 1. For example, in the sequence "Esc&n6WdPlain", "Plain" has 5 letters plus 1, for a total of 6.
Installation notes ● I. INTRODUCTION ● II. INSTALLATION INSTRUCTIONS ● III. LATE-BREAKING INFORMATION ● IV. TECHNICAL ASSISTANCE ● V. LEGAL STATEMENTS I. INTRODUCTION PURPOSE OF THIS DOCUMENT This file provides specific installation, compatibility, and troubleshooting information. For additional information about product and driver features, see the product user guide and the online help that is included with each software component.
● HP LaserJet Fax Setup Utility (multifunction products only) ● HP LaserJet Fax Driver (multifunction products only) NOTE: The minimum software may be installed instead of the recommended by choosing Click here for more install options on the Software to Install screen.
HP ToolboxFX The printing system software includes HP ToolboxFX software. HP ToolboxFX provides product status information such as toner and paper levels as well as pop-up alert messages when the product requires attention. You can also use HP ToolboxFX to configure the product settings. HP Help and Learn Center The HP Help and Learn Center is installed with the recommended software set and provides access to product documentation and help.
6. Double click the AUTORUN.EXE file. 7. When the main menu appears, click Install button to start the software installation. 8. Follow the onscreen instructions instructions to complete the software installation.. Printing-system installation from the CD or Internet download for network and USB connections NOTE: If you download the printing-system or driver from the Internet, you might need to first run the EXE file(s). If SETUP.
6. Browse to the printer driver location using one of the following options: ● CD-ROM: Browse to the \DRIVERS\[OS]\[PDL] directory for your operating system on the software CD. ● Internet download: Browse to the folder where the Web files were downloaded and decompressed. 7. Select the appropriate INF file. 8. Click Open, and then click OK. 9. Select the appropriate printer. 10. Follow the remaining onscreen instructions to complete the printer installation.
UNINSTALLER The uninstall utility is available if the recommended or minimum software has been installed. The Uninstaller removes the HP printing system software components. 1. From the Start menu, select All Programs, and then click HP. If you have more than one HP product, choose the specific product and then click Uninstall from the program group. 2. Follow the onscreen instructions to complete the software uninstall. III.
and then upgrade to the new operating system. After the operating system upgrade is complete, reinstall your HP product using the latest software available at HP.com IV. TECHNICAL ASSISTANCE CUSTOMER SUPPORT For customer support information, see the user guide or the support flyer that was in the box, or call your local authorized HP dealer WEB You can also browse to the following URL(s) for online technical support: ● HP Color LaserJet CM1410 Series technical support: www.hp.
The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.
Index Symbols/Numerics 2ndary service menu 202 A accessories, automatic configuration 20 administrator documentation 5 Adobe Acrobat Reader printing PDF files without 238 viewing documentation 3 advanced setup fax 137 alerts, setting up 125 Alternative Letterhead Mode supported products 69 Apple Mac OS see Macintosh OS 18 autoconfiguration, driver support for 20 autoconfiguration, Enterprise about 20 Windows support 21 B bidirectional communication about 20 Enterprise AutoConfiguration 20 bins, output jams
custom paper types adding 74 D data-store parameters 244 DDU see HP Driver Deployment Utility 24, 44 defaults NVRAM initialization 204 defaults, restoring 203 defects, repetitive 187 density settings 130 device polling 131 Device Status screen EWS 97 diagnostics troubleshoot 96 direct printing FTP, Windows 239 local port, Windows 240 LPR 241 networks, Windows 241 UNIX 241 disabling driver features 25 disk space requirements Macintosh 112 document feeder jams 173 documentation administrator 5 availability by
HP Driver Deployment Utility common problems 51 HP Driver Deployment Utility (DDU) 24, 44 HP Driver Diagnostic Printer Check Tool 26 HP Driver Preconfiguration HP Driver Configuration Editor 24 HP Web Jetadmin Driver Configuration Plugin 24 OS and drivers supported 25 support guide 24 HP Jetdirect documentation 6 HP Jetdirect print server NVRAM initialization 204 HP LaserJet Send Fax program 36 HP LaserJet Utility, Macintosh about 114 open 114 HP PCL 5 Universal Print Driver HP Driver Preconfiguration suppo
memory included 114 Macintosh requirements 112 NVRAM initialization 204 menu control panel, access 133 copy 145 fax 146 Fax setup 136 Network config 144 Quick Forms 135 Reports 134 Service 142 System setup 139 USB 150 menu map, printing 170 messages control panel 151 messages, constraint print drivers 64 Microsoft Outlook 32 model comparison 1 music paper, printing 135 N network configuring 144 device polling 131 Network config menu 144 Network Settings tab, HP ToolboxFX 131 networks direct printing 241 HP
Copy Count settings, Advanced tab 67 device services, Services tab 97 Device Settings tab content 98 Document Options setting, Advanced tab 68 Document Options settings, Finishing tab 85 document preview image 76, 80, 90, 95 Effects tab content 78 Factory Defaults setting, Printing Shortcuts tab 106 Finishing tab contents 85 Flip Pages Up setting, Finishing tab 88 Font Substitution Table settings, Device Settings tab 99 Form to Tray Assignment setting, Device Settings tab 98 General Everyday Printing settin
R Readiris software file types supported 29 Windows 17 receiving faxes error report, printing 219 log, HP ToolboxFX 128 receiving faxes, troubleshooting 206 regional versions, CD 9 removing Macintosh software 118 repetitive defects, troubleshooting 187 reports configuration page 134 demo page 134 diagnostics page 134 error 168, 202 fax 146 menu map 134 network report 134 PCL 6 font list 134 PCL font list 134 print quality page 134 PS font list 134 service 202 service page 134 supplies status page 134 usage
TWAIN driver 17 TXT files, command-line printing 238 types, media HP ToolboxFX settings 130 types, paper commands 244 U uninstall Macintosh software 118 UNIX OS direct printing 241 print-ready printing 241 Update Now feature steps to activate 22 USB menu 150 user guide HP Driver Configuration 6 viewing 4 Windows OS direct printing, FTP 238 direct printing, local port 240 direct printing, networks 241 driver versions 18 HP Driver Preconfiguration support 25 HP PCL 6 Print Driver features 61 LPR commands 241
260 Index ENWW
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