HP Smart Device Agent - USB connected printers (white paper)

Overview

The HP Smart Deice Agent Base is client software developed by HP for use in contractual

billing environments. It is distributed and installed via HP universal and product specific

printer drivers. In consumer environments (non-contractual), no data is collected and the

software can be removed from the PC (see Uninstalling HP Smart Device Agent Base). In

contractual environments, the software will collect data used for billing printed pages.

Detailed Description

How HP Smart Device Agent Base behaves on a consumer PC:

1. Check hourly for USB-connected printers.

2. If a printer is found, it will look for contractual software on network.

Since there is no contractual software available, it will terminate and will only start again

upon next reboot.

NOTE: The HP Smart Device Agent Base does not collect any data from the PC or from

connected printers or mfps in consumer environments (non-contractual). The service

does not communicate with the cloud or listen on any ports. It cannot be used by anything

except a verified JetAdvantage Management Connector (JAMc) instance.

To Uninstall the HP Smart Device Agent Base

1. Click Start and then Control Panel.

2. In Category view, click Uninstall a program.

3. Select HPSmartDeviceAgentBase.

4. Click Uninstall.

5. Click Yes.

6. If prompted, “Do you want to allow the following program to make changes to this

printer?” click Yes.

7. Close the Programs and Features dialog.

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HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be

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Created March 2017

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