HP LaserJet P3010 Series - User Guide

Table 10-3 Problems with Mac OS X (continued)
The printer driver does not automatically set up your selected product in the Print Center or Printer Setup Utility.
Cause Solution
The product software might not have been installed or was installed
incorrectly.
Make sure that the product PPD is in the following hard-drive folder:
●
Mac OS X V10.3 and V10.4: Library/Printers/PPDs/
Contents/Resources/<lang>.lproj, where <lang> is the
two-letter language code for the language that you are using.
●
Mac OS X V10.5: Library/Printers/PPDs/Contents/
Resources
If necessary, reinstall the software. See the getting started guide for
instructions.
The Postscript Printer Description (PPD) le is corrupt. Delete the .GZ le from the following hard-drive folder:
●
Mac OS X V10.3 and V10.4: Library/Printers/PPDs/
Contents/Resources/<lang>.lproj, where <lang> is the
two-letter language code for the language that you are using.
●
Mac OS X V10.5: Library/Printers/PPDs/Contents/
Resources
Reinstall the software. See the getting started guide for instructions.
The interface cable might be defective or of poor quality. Replace the interface cable with a high-quality cable.
A print job was not sent to the product that you wanted.
Cause Solution
The print queue might be stopped. Restart the print queue. Open print monitor and select Start Jobs.
The wrong product name or IP address is being used. Another product with
the same or similar name, IP address, or Rendezvous host name might
have received your print job.
Print a conguration page to check the product name, IP address, or
Rendezvous host name. Verify that the name, IP address, or Rendezvous
host name on the conguration page matches the product name, IP
address, or Rendezvous host name in the Print Center or Printer Setup
Utility.
An encapsulated PostScript (EPS) le does not print with the correct fonts.
Cause Solution
This problem occurs with some programs.
●
Try downloading the fonts that are contained in the EPS le to the
product before printing.
●
Send the le in ASCII format instead of binary encoding.
You are unable to print from a third-party USB card.
Cause Solution
This error occurs when the software for USB products is not installed. When adding a third-party USB card, you might need the Apple USB
Adapter Card Support software. The most current version of this software
is available from the Apple Web site.
194 Chapter 10 Solve problems ENWW