HP LaserJet P3010 Series - User Guide

Paper does not feed from Tray 2, 3, or 4
Paper does not feed from Tray 2 or 3
Cause Solution
The correct size paper is not loaded. Load the correct size paper.
The input tray is empty. Load paper in the input tray.
The correct paper type for the input tray is not selected in the
product control panel.
From the product control panel, select the correct paper type for
the input tray.
Paper from a previous jam has not been completely removed. Open the product and remove any paper in the paper path. Closely
inspect the fuser area for jams.
None of the optional trays appear as input tray options. The optional trays only display as available if they are installed.
Verify that any optional trays are correctly installed. Verify that the
printer driver has been congured to recognize the optional trays.
An optional tray is incorrectly installed. Print a conguration page to conrm that the optional tray is
installed. If not, verify that the tray is correctly attached to the
product.
The paper size is not congured correctly for the input tray. Print a conguration page or use the control panel to determine the
paper size for which the tray is congured.
The guides in the tray are not against the paper. Verify that the guides are touching the paper.
Transparencies or glossy paper will not feed
Transparencies or glossy paper will not feed
Cause Solution
The correct paper type is not specied in the software or printer
driver.
Verify that the correct paper type is selected in the software or
printer driver.
The input tray is overlled. Remove excess paper from the input tray. Do not exceed the
maximum stack height marks for the tray.
Paper in another input tray is the same size as the transparencies,
and the product is defaulting to the other tray.
Make sure that the input tray containing the transparencies or
glossy paper is selected in the software program or printer driver.
Use the product control panel to congure the tray to the paper
type loaded.
The tray containing the transparencies or glossy paper is not
congured correctly for type.
Make sure that the input tray containing the transparencies or
glossy paper is selected in the software program or printer driver.
Use the product control panel to congure the tray to the paper
type loaded.
Transparencies or glossy paper might not meet supported paper
specications.
Use only paper that meets the HP paper specications for this
product.
High-humidity environments may cause glossy paper not to feed,
or to feed too many sheets.
Avoid printing glossy paper in high humidity conditions. When
printing glossy paper, removing the paper from the wrapper and
letting it rest for a few hours can improve feeding into the product.
However, letting paper rest in humid environments may also cause
blisters.
ENWW Paper-handling problems 177