HP LaserJet P3010 Series - User Guide

Jams
Common causes of jams
Many jams are caused by using paper that does not meet HP specications. For complete paper specications for
all HP LaserJet products, see the HP LaserJet Printer Family Print Media Guide. This guide is available at
www.hp.com/support/ljpaperguide.
The product is jammed.
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Cause Solution
The paper does not meet specications. Use only paper that meets HP specications. See Paper and print
media on page 71.
A component is installed incorrectly. Verify that all components are correctly installed.
You are using paper that has already passed through a product or
copier.
Do not use paper that has been previously printed on or copied.
A tray is loaded incorrectly. Remove any excess paper from the tray. Make sure that the stack is
below the maximum stack height mark in the tray. See Load trays
on page 79.
The paper is skewed. The tray guides are not adjusted correctly. Adjust them so they hold
the stack rmly in place without bending it.
The paper is binding or sticking together. Remove the paper, ex it, rotate it 180°, or ip it over. Reload the
paper into the tray.
NOTE: Do not fan paper. Fanning can create static electricity,
which can cause paper to stick together.
The paper is removed before it settles into the output bin. Reset the product. Wait until the page completely settles in the
output bin before removing it.
During two-sided printing, you removed the paper before the
second side of the document was printed.
Reset the product and print the document again. Wait until the page
completely settles in the output bin before removing it.
The paper is in poor condition. Replace the paper.
The internal rollers from the tray are not picking up the paper. Remove the top sheet of paper. If the paper is too heavy, it might
not be picked from the tray.
The paper has rough or jagged edges. Replace the paper.
The paper is perforated or embossed. Perforated or embossed paper does not separate easily. Feed
single sheets from Tray 1.
Product supply items have reached the end of their useful life. Check the product control panel for messages alerting you of
supplies status, or print a supplies status page to verify the
remaining life of the supplies. See Print the information and show-
me-how pages on page 106.
Paper was not stored correctly. Replace the paper in the trays. Paper should be stored in the
original packaging in a controlled environment.
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If the product continues to jam, contact HP Customer Support or your authorized HP service provider.
160 Chapter 10 Solve problems ENWW