HP LaserJet P3010 Series - User Guide

Interpret control-panel messages
Control-panel message types
Four types of control-panel messages can indicate the status of or problems with the product.
Message type Description
Status messages Status messages reect the current state of the product. They inform you of normal product operation and
require no interaction to clear them. They change as the state of the product changes. Whenever the product
is ready, not busy, and has no pending warning messages, the product displays the Ready status message.
Warning messages Warning messages inform you of data and print errors. These messages typically alternate with the Ready
message or other status messages and remain until you press the OK button. Some warning messages are
clearable. If you set the CLEARABLE WARNINGS setting to the JOB option in the CONFIGURE DEVICE menu, the
next print job clears these messages.
Error messages Error messages communicate that you must perform some action, such as adding paper or clearing a jam.
Some error messages are autocontinuable. If the AUTO CONTINUE setting is turned on in the CONFIGURE
DEVICE menu, the product continues normal operation after an autocontinuable error message displays for
10 seconds.
NOTE: Pressing any button during the 10-second autocontinuable error message overrides the auto-
continue feature, and the button function takes precedence. For example, pressing the stop button pauses
printing and oers the option to cancel the print job.
Critical-error messages Critical error messages inform you of a product failure. You can clear some of these messages by turning the
product o and then on. These messages are not aected by the AUTO CONTINUE setting. If a critical error
persists, service is required.
Control-panel messages
Table
10-1 Control-panel messages
Control panel message Description Recommended action
10.XX.YY SUPPLY MEMORY ERROR
For help press
An error has occurred in one or more of the
product's supplies.
10.00.0Y = memory is defective
10.10.0Y = memory is missing
1. Turn the product o and then on to clear
the message.
2. If the message persists, contact an HP-
authorized service or support provider.
11.XX INTERNAL CLOCK ERROR
To continue press OK
The real time clock has experienced an error. Printing can continue, but a prompt appears
every time you turn on the product. To resolve
the issue, contact an HP-authorized service or
support provider.
13.JJ.NT JAM IN <LOCATION>
13.JJ.NT JAM INSIDE <LOCATION>
A jam has occurred in the specied location. Remove the jammed paper.
If the message persists after you have cleared all
jams, a sensor might be stuck or broken. Contact
an HP-authorized service or support provider.
ENWW Interpret control-panel messages 145