HP LaserJet P3010 Series - User Guide
Solve general problems
If the product is not responding correctly, complete the steps in the following checklist, in order. If the product
does not pass a step, follow the corresponding troubleshooting suggestions. If a step resolves the problem, you
can stop without performing the other steps on the checklist.
Troubleshooting checklist
1. Make sure the product Ready light is on. If no lights are on, complete these steps:
a. Check the power-cable connections.
b. Check that the power is turned on.
c. Make sure that the line voltage is correct for the product power conguration. (See the label that is on
the back of the product for voltage requirements.) If you are using a power strip and its voltage is not
within specications, plug the product directly into the wall. If it is already plugged into the wall, try a
dierent outlet.
d. If none of these measures restores power, contact HP Customer Care.
2. Check the cabling.
a. Check the cable connection between the product and the computer or network port. Make sure that
the connection is secure.
b. Make sure that the cable itself is not faulty by using a dierent cable, if possible.
c. Check the network connection. See Solve network problems on page 188.
3. Check to see if any messages appear on the control-panel display. If any error messages appear, see
Interpret control-panel messages on page 145.
4. Ensure that the paper that you are using meets specications.
5. Print a conguration page. See Print the information and show-me-how pages on page 106. If the product
is connected to a network, an HP Jetdirect page also prints.
a. If the pages do not print, check that at least one tray contains paper.
b. If the page jams in the product, see Clear jams on page 161.
6. If the conguration page prints, check the following items.
a. If the page does not print correctly, the problem is with the product hardware. Contact HP Customer
Care.
b. If the page prints correctly, then the product hardware is working. The problem is with the computer
you are using, with the printer driver, or with the program.
7. Select one of the following options:
Windows: Click Start, click Settings, and then click Printers, or Printers and Faxes. Double-click the name of
the product.
-or-
Mac OS X: Open Print Center or Printer Setup Utility, and double-click the line for the product.
142 Chapter 10 Solve problems ENWW