HP Color LaserJet CM1312 MFP Series - Software Technical Reference

[SystemRequirements.Min]
MinUsbReady=3
RecUsbReady=3
Hardware/Firmware
●
Cause: CPR occurs when several color planes are misaligned. For example, if green text is printed,
green is the combination of cyan and yellow toner. When the two color planes, cyan and yellow,
are slightly misaligned it looks as if the print is fuzzy or ghosted.
Solution: Verify that paper type is set to represent correct paper used. This is particularly important
with envelopes and small and thick paper. Improper settings will reduce the electro-photographic
(EP) process current and fuser temperatures. Improper EP current can allow paper to shift slightly
on the Electrostatic Transfer Belt, causing CPR issues.
●
Issue: “Printing Document…” appears on the series display for the product just prior to
“Calibrating…” This is normal behavior. For approximately 4 seconds prior to a calibration, “Printing
Document…” will appear on the display, then switch to “Calibrating…”. This occurs again at about
1 minute 15 seconds into the calibration. At the end of the calibration sequence, “Printing
Document…” appears one last time at approximately 2 minutes and 28 seconds.
Solution: None.
●
Solution: Power cycle the product and manually start the calibration if necessary. The product
automatically calibrates after 15 minutes from power on.
●
Cause:The engine for the product does not detect the difference between A4 and Letter sizes. The
engine reports size errors when the size is 20 mm or more shorter than the expected size. The
difference between A4 and Letter is only 17.6 mm.
Solution: None.
●
Solution:On the Configuration Page or Service Page, the number value for Append CR to LF
is used as 0=Yes and 2=No.
●
ERROR: limitcheck
OFFENDING COMMAND: showpage
STACK:
(r)
(Sys/Start)
(Sys/Start)
If the HP PCL6 job is allowed to continue to finish, then the HP PS job will complete normally. The
size does not seem to matter here. However, if an HP PCL 6 job is canceled and a HP PS job is
run afterwards, no matter how big the document, this error occurs. If a print job is run immediately
after this error occurs it prints correctly.
Solution: None.
●
Cause: Supplies Status values for cartridges that have reached the out state are no longer valid
when “Override out” is in use.
ENWW Troubleshooting 245
Engineering Details