HP Color LaserJet CM1312 MFP Series - Software Technical Reference
the product's address. If communication errors are observed, attempt to print a test page to the product
from the computer. If a page cannot be printed, it might be that the address or port for the printer-driver
needs to be configured correctly. In these cases, it is often necessary for you to reboot the computer
after re-configuring the printer-driver in order for HP ToolboxFX to resume communication with the
product.
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Cause: The HPPUSG.EXE is the HP Customer Participation Program software that the user has
opted to install. It does not affect printing or HP ToolboxFX functionality.
Solution: None.
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Issue: HP Marketing Assistant will not open from within HP Solution Center.
Solution: Open HP Marketing Assistant from the desktop icon or Start>All Programs>HP>HP
Marketing Assistant and then click Start HP Marketing Assistant.
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Issue: HP Solution Center might not show second product when two of this product are installed
on the same system.
Solution: Reboot the computer and access HP Solution Center again.
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Cause: HP ToolboxFX is slow at startup because the application must communicate and collect
information from the product before constructing and displaying a page with this information.
Solution: None.
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Cause: This is as designed. The check for determining if the PC has USB support is done before
the Select USB or a Network install dialog box appears. If it isn't done a user would be able to still
select USB, and the install would fail.
Solution:None.
1. Hold down CTRL+SHIFT and click the Cancel button to bypass the results. The installer will
continue as normal, allowing you to select the Network install option.
2. If the solutions software CD is copied to a local drive, the AUTORUN.INF file can be modified
as follows:
[SystemRequirements]
MinUsbReady=0
RecUsbReady=0RecUsbReady=3
[SystemRequirements.Min]
MinUsbReady=0
RecUsbReady=0
Modify as follows to not fail on USB being disabled.
[SystemRequirements]
MinUsbReady=3
RecUsbReady=3
244 Chapter 6 Engineering Details ENWW