HP Color LaserJet CM1312 MFP Series - Software Technical Reference

Known Issues for the HP Color LaserJet CM1312 MFP Series Printer
The following issues are known issues for this product.
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Windows Software
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Product Communication
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Hardware/Firmware
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Miscellaneous
Windows Software
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Cause: HP ToolboxFX uses .NET technologies which require that the Microsoft .NET Framework
be installed on the user's computer. When the HP ToolboxFX software installer runs, it will silently
install Microsoft .NET Framework 2.0. This will allow HP ToolboxFX to run, but there are some
known issues with .NET Framework 2.0 that might impact the user.
NOTE: If the .NET Framework 2.0 is already installed on the user's system at the time that HP
ToolboxFX is installed, the framework will not be installed.
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Location:
www.microsoft.com/downloads/details.aspx
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Location:
www.microsoft.com/downloads/details.aspx
Product Communication
The majority of problems observed with HP ToolboxFX involve a lack of communication with the product.
In these cases, always check to see if the cables are plugged in, and the product is turned on. Also,
please see the above section regarding .NET Framework dependencies. If communication problems
are observed, particularly over a USB connection, the .NET Framework and Windows configuration
should be checked and updated if necessary.
Communication with the product can also be impacted if you change the IP address or hostname on a
network-connected product. HP ToolboxFX uses the properties stored by the printer-driver to determine
ENWW Troubleshooting 243
Engineering Details