HP Color LaserJet CM1312 MFP Series - Software Technical Reference

The tool is included on the installer CD, but is not copied to your computer during the software
installation. HP Customer Support can also send the utility to you by e-mail or by posting it to an HP
Web page.
The tool is compatible with Windows 2000, Windows XP, Windows Server 2003, and Windows Vista
The File to E-mail utility runs with any MAPI-compliant e-mail applications. It does not run with Web-
based e-mail services such as Yahoo, Hotmail, or AOL.
Depending on the speed of your computer, it might take a few minutes for the utility to gather the log
files and attach them to an e-mail message.
The File to E-mail utility consists of two files that are located in the util folder on the solutions software
CD for this product:
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<CD-ROM drive>util\CCC\FiletoEmail\FileToEmail.exe
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<CD-ROM drive>util\CCC\FiletoEmail\FileToEmail.ini
To use the File to E-mail utility, copy these files to your desktop, navigate to them in Explorer, and
double-click FileToEmail.exe to open the utility. The utility generates files, opens an e-mail message,
and attaches the files so that you can send them to your IT administrator, as shown in the following
figure shows some of the attachments.
If the File to E-mail utility is not successful for any reason (for instance, if you cancel the new message
or you are using Web-based e-mail software), all the files are copied to a folder on the desktop that is
named HpCCC, possibly with strings of 0's (that is, zeros) attached to the end. You can zip these files
and e-mail them separately.
NOTE: The File to E-mail utility now gathers COLLECT.BAT information, so it is no longer necessary
to run COLLECT.BAT and File to e-mail.
ACCESSDENIEDUTILITY.EXE
This utility is used by CCC agents when customers call in with registry “access denied” problems.
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Fixes the registry access-denied issues
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Should not be necessary to run because the installer runs this executable at the time of installation.
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No command line options exist, just double-click.
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No logging takes place
FixErr1714 utility
This utility is used by CCC agents when customers call in with MSI error 1714, which is an occasional
problem that occurs when a different user than the installing user attempts to uninstall the product.
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This utility might fix the 1714 problem; some evidence exists that this utility might not work in all
cases.
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No command line options exist, just double-click.
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No logging takes place.
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No user interface exists.
242 Chapter 6 Engineering Details ENWW