HP Color LaserJet CM1312 MFP Series - Software Technical Reference

Product by type Product
IEEE 1284.4 products
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HP Color LaserJet CM1312 MFP Series
Imaging products
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HP Color LaserJet CM1312 MFP Series
Universal Serial Bus controllers
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HP Color LaserJet CM1312 MFP Series
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HP EWS
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USB Printing Support
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USB Composite Product
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USB Mass Storage Product
E-mail
If scan to e-mail is not working, follow these steps to verify MAPI compliance.
1. Open Windows Microsoft Explorer or Internet Explorer and navigate to the file.
2. Right-click the file, select Send To, and then click Mail Recipient.
HP LaserJet Scan
The following are a few simple steps you can take to improve copy and scan quality.
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Use high-quality originals.
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Load the paper correctly. If the paper is loaded incorrectly, the resulting scan might appear skewed.
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Adjust the software settings according to how you plan to use the scanned page.
For more detailed information about troubleshooting HP LaserJet Scan problems, see the user guide
for this product.
Troubleshooting tools
The solutions software CD for this product contains the following troubleshooting tools in the Utilities
folder on the root directory. This section contains the following topics:
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File to E-mail utility
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ACCESSDENIEDUTILITY.EXE
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FixErr1714 utility
NOTE: The solutions software CD also includes two other troubleshooting tools, RestoreINF and
UPDScrub, that install automatically during the course of Recommended Install and are not accessible
to the user.
File to E-mail utility
The File to E-mail utility collects the data specified in an .INI file and then attaches the data files to an
e-mail that can be sent to HP Customer Support to assist troubleshooting. The utility runs on your
computer, but does not interact with the product.
Table 6-1 Products installed by the solutions software for this product in Windows 2000 and in Windows
Server 2003 (continued)
ENWW Troubleshooting 241
Engineering Details