HP LaserJet M9040/M9050 MFP - User Guide
Table Of Contents
- Product Basics
- Control panel
- Software for Windows
- Supported operating systems for Windows
- Supported printer drivers for Windows
- HP Universal Print Driver (UPD)
- Select the correct printer driver for Windows
- Priority for print settings
- Change printer-driver settings for Windows
- Install the Windows software
- Supported utilities
- Software for other operating systems
- Use the product with Macintosh
- Software for Macintosh
- Supported operating systems for Macintosh
- Supported printer drivers for Macintosh
- Software installation types for Macintosh
- Software for Macintosh computers
- Priority for print settings for Macintosh
- Change printer-driver settings for Macintosh
- Remove software from Macintosh operating systems
- Supported utilities for Macintosh
- Use features in the Macintosh printer driver
- Software for Macintosh
- Connectivity
- Paper and print media
- Print tasks
- Media type and tray loading
- Use features in the Windows printer driver
- Staple documents
- Cancel a print job
- Print on envelopes
- Job storage features for print
- Copy
- Scan and send to e-mail
- Fax
- Manage and maintain
- Information pages
- Embedded Web server
- HP Easy Printer Care
- Use HP Web Jetadmin software
- HP Printer Utility for Macintosh
- Open the HP Printer Utility
- Print a cleaning page
- Print a configuration page
- View supplies status
- Order supplies online and use other support features
- Upload a file to the printer
- Update the firmware
- Activate the two-sided printing (duplexing) mode
- Lock or unlock printer storage devices
- Save or print stored jobs
- Configure trays
- Change network settings
- Open the embedded Web server
- Set up e-mail alerts
- Security features
- Set the real-time clock
- Clean the MFP
- Calibrate the scanner
- Configure alerts
- Manage supplies
- Printer maintenance kit
- Manage memory
- Economy settings
- Problem solve
- Solve problems
- Determining Solve MFP problems
- Control-panel message types
- Control-panel messages
- Clear jams
- Media-handling problems
- Printer feeds multiple sheets
- Printer feeds incorrect page size
- Printer pulls from incorrect tray
- Media does not feed automatically
- Media does not feed from tray 2, 3, or 4
- Transparencies will not feed
- Envelopes jam or will not feed in the MFP
- Output is curled or wrinkled
- Printer will not duplex or duplexes incorrectly
- Solve print-quality problems
- Print-quality problems associated with media
- Print-quality problems associated with the environment
- Print-quality problems associated with jams
- Light print (partial page)
- Light print (entire page)
- Specks
- Dropouts
- Lines
- Gray background
- Toner smear
- Loose toner
- Repeating defects
- Repeating image
- Misformed characters
- Page skew
- Curl or wave
- Wrinkles or creases
- Vertical white lines
- Tire tracks
- White spots on black
- Scattered lines
- Blurred print
- Random image repetition
- Solve fax problems
- Solve copy problems
- Solve e-mail problems
- Solve network connectivity problems
- Solve common Macintosh problems
- Supplies and accessories
- Service and support
- Specifications
- Regulatory information
- FCC regulations
- Environmental product stewardship program
- Protecting the environment
- Ozone production
- Power consumption
- Toner consumption
- Paper use
- Plastics
- HP LaserJet print supplies
- Return and recycling instructions
- Paper
- Material restrictions
- Disposal of waste equipment by users in private households in the European Union
- Material Safety Data Sheet (MSDS)
- For more information
- Country/region specific statements
- Index
Solve problems
If the MFP is not responding correctly, complete the steps in the following checklist, in order. If the MFP
does not pass a step, follow the corresponding troubleshooting suggestions. If a step resolves the
problem, you can stop without performing the other steps on the checklist.
Troubleshooting checklist
1. Make sure that the MFP Ready light is on. If no lights are on, complete these steps:
a. Check the power-cable connections.
b. Check that the power switch is on.
c. Check the power source by plugging the MFP directly into the wall or into a different outlet.
d. If none of these measures restores power, contact HP Customer Care.
2. Check the cabling.
a. Check the cable connection between the MFP and the computer or network port. Make sure
that the connection is secure.
b. Make sure that the cable itself is not faulty by using a different cable, if possible.
c. Check the network connection. See
Solve network connectivity problems on page 234.
3. Ensure that the print media that you are using meets specifications.
4. Print a configuration page (see
Information pages on page 150). If the MFP is connected to a
network, an HP Jetdirect page also prints.
a. If the pages do not print, check that at least one tray contains print media.
b. If the page jams in the MFP, see
Clear jams on page 194.
5. If the configuration page prints, check the following items.
a. If the page prints correctly, then the MFP hardware is working. The problem is with the
computer you are using, with the printer driver, or with the program.
b. If the page does not print correctly, the problem is with the MFP hardware. Contact
HP Customer Care.
6. Verify that you have installed the HP LaserJet M9040/M9050 MFP printer driver.
7. Print a short document from a different program that has worked in the past. If this solution works,
then the problem is with the program you are using. If this solution does not work, try printing the
job from another computer that has the MFP software installed.
8. If the problem is still not resolved, see
Determining Solve MFP problems on page 191.
190 Chapter 12 Problem solve ENWW