HP LaserJet P2010 Series - Software Technical Reference

File name: LJP2010_installnotes.htm
Path: <CD-ROM Drive>:\<Language>\LJP2010_installnotes.htm
Uninstall
The uninstall utility allows you to remove the Windows HP printing system components. See the
"Uninstaller" section for more instructions.
II. Late-breaking information
Known issues and workarounds
General
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Certain high-speed USB 2.0 cards ship with unsigned host controller drivers. If you have purchased
a USB 2.0 add-in card and have an unsigned driver, you might experience driver installation
problems or communication problems between the device and HP software. It is recommended
that you always use a Microsoft WHQL Certified host controller driver with the USB hardware.
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Plug-and-Play print driver packages are available on the Web at the following URL:
http://www.hp.com/go/LJP2010series.
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Functionality on systems that only meet minimum system requirements will be limited. Use of many
images or videos requires a system that meets the recommended system requirements for
acceptable performance and reliability.
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Troubleshooting Setup and Install
If your device is not recognized:
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Verify that your cable is USB 2.0 high-speed compliant.
◦
Ensure that your cable is connected correctly. Remove the USB cable, look at the end of the
cable, and then match it to the pattern on the USB port. Make sure that it is not upside down.
Insert one end of the USB cable completely into the USB port on the HP device and the other
end into the back of the computer.
◦
Check that the peripheral is powered on. Peripherals will not be recognized if the power is off.
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Ensure that your USB cable is no more than 15 feet or 5 meters in length.
◦
Check that the USB port is enabled. Some PCs ship with disabled USB ports.
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On a Thai system, some components may show English text.
Upgrading Windows
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HP recommends that you uninstall HP devices before upgrading to a newer supported version of
Windows. For example, when upgrading from Windows 98 to Windows XP, uninstall your HP
device using Add/Remove Programs and then upgrade to the new operating system. After the
operating system upgrade is complete, re-install your HP device using the latest software from the
following URL:
www.hp.com/go/LJP2010series
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