User Manual

language 1
19
before placing a call
Before placing a call for help, try these
other free support options:
•HP’s Website:
www.hp.com/go/support.
• quick help
• quick start setup poster
• HP e-support
• HP support audio tips (in the U.S.).
Solutions to commonly asked
HP printer questions are provided
when you phone our toll-free
automated support line at
[phone].
If you cannot solve the problem using
these resources, call an HP service
technician while you are in front of the
computer and printer. For faster service,
please be prepared to provide
information about the steps you have
taken to solve the problem.
HP needs the following information to
assist you:
• The printer's model number (the label
is on the front of the printer).
• The printer's serial number (the label
is on the bottom of the printer).
• The computer’s operating system.
• The version of the printer driver (also
referred to as the printer software).
• Messages displayed at the time the
situation occurred.
• Answers to these questions:
Has this situation happened before?
Can you re-create it?
When did this happen?
Did you add any new hardware or
software around the time this situation
began?