Technical Reference Guide HP workstation c8000 Document Part Number: 5969-3188 Second Edition July 2004 This manual contains an overview of system specifications, instructions for removing and replacing system components, information on configuring your system using the included tools and interfaces, and detailed troubleshooting information.
© Copyright 2004 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. Intel® and Itanium® are registered trademarks of Intel Corporation in the U.S. and other countries and are used under license. NVIDIA and NVIDIA Quadro are registered trademarks or trademarks of NVIDIA Corporation in the United States and/or other countries. All other product names mentioned herein may be trademarks of their respective companies.
Important Safety Warnings Å WARNING: Avoid Electrical Shocks. To avoid electrical shock, do not open the power supplies. There are no user-serviceable parts inside. To avoid electrical shock and harm to your eyes by laser light, do not open the DVD laser module. The laser module should be serviced by service personnel only. Do not attempt to make any adjustment to the laser unit. Refer to the label on the DVD for power requirements and wavelength. This product is a class I laser product.
Ä CAUTION: Avoid Static Electricity. Static electricity can damage electronic components. Turn OFF all equipment and disconnect the power cable before installing an accessory card. Don’t let your clothes touch any accessory card. To equalize the static electricity when replacing an accessory card, rest the accessory card bag on top of the system unit while you are removing the card from the bag. Handle the card as little as possible and with care. Ä CAUTION: Information on Ergonomic Issues.
Contents Important Safety Warnings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . i–iii Product Information System Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Physical Characteristics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Power Specifications . . . . . . . . . . . . . .
Contents Troubleshooting E-Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–2 Troubleshooting Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–2 Identifying and Diagnosing Hardware Problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–2 LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contents Index Technical Reference Guide 3
Contents 4 Technical Reference Guide
1 Product Information This chapter provides an overview of the HP workstation c8000, including: ■ System Features, page 1-1 ■ Physical Characteristics, page 1-4 ■ Power Specifications, page 1-5 ■ Front Panel, page 1-7 ■ Rear Panel, page 1-9 System Features The HP workstation c8000 is available in several different configurations. To obtain more information for your system, see one of the following: ■ Boot Console Handler (BCH) Information menu (page 2-6). ■ Features and overview at: http://www.
Product Information Feature Description Optical drive(s) Model with IDE hard drives may include up to two optical drives. Model with SCSI hard drives may include up to three optical drives.
Product Information Feature Description Input devices USB keyboard and mouse: • HP 104/105 key keyboard, available in 13 localized layouts • HP three-button mouse, standard or scroll-wheel Audio (option) May include: • PCI Audio card • Front-access mic and headphone connectors • Line in, line out, microphone in (on audio card) Technical Reference Guide 1–3
Product Information Physical Characteristics Characteristic HP workstation c8000 Weight1 Tower system Minimum: 22.5 kg (49.5 lb) Maximum: 26.6 kg (58.6 lb) Rack system Minimum: 20.5 kg (45.2 lb) Maximum: 24.7 kg (54.4 lb) Dimensions Tower system Height: 490.2 mm (19.3 in.) Depth: 571.4 mm (22.5 in.) Chassis Width: 203.2 mm (8.0 in.) Pedestal Width: 287.0 mm (11.3 in.) Rack system Chassis Height: 203.2 mm (8.0 in.) Front Panel Height: 219.0 mm (8.6 in.) Depth: 568.9 mm (22.4 in.
Product Information Power Specifications Parameter Total Rating Input voltage (wide-range) 100 – 127VAC 200 – 240VAC Max input current1 8.7A at 100VAC 4.4A at 200VAC Input frequency 50 – 60 Hz Max output power2 700W PCI Slots AGP Slots 6 slots available 1 slot available at 15W/slot at 110W/slot Total of 90W Max current at +12V -- combined 50A Max current at +12V -- CPU0 15A Max current +12V -- CPU1 15A I/0 12V 15A AGP 12V 15A Max current at +3.
Product Information Power Consumption and Cooling This information is based on primary power consumptions. Components Power Consumption Workstation: typical configuration1 410W 1399 Btu/h 871W 2973 Btu/h Processor 130W 443.6 Btu/h IDE hard disk drive with I/O access 23W 78.4 Btu/h IDE hard disk without I/O access (idle) 16W 54.5 Btu/h PCI card 10W to 25W 34.12 Btu/h to 85.30 Btu/h AGP card 110W maximum (150W possible with optional power dongle) 170.6 Btu/h maximum configuration2 1.
Product Information Front Panel The HP workstation c8000 front panel has the features identified in the following figures. ■ A pull-out information card containing the product and serial numbers is on the side of the system. ■ For more information about the system LEDs, see “LAN LEDs (Front and Rear Panel)” on page 4-3.
Product Information Front panel, rack-mount configuration - 1–8 1 System speaker 6 LAN activity LED 2 Three optical drive bays 7 Two USB connectors 3 System status LED 8 Headphone (option) 4 Power button 9 Microphone (option) 5 Hard Disk activity LED - IEEE-1394 FireWire (not supported) Technical Reference Guide
Product Information Rear Panel The HP workstation c8000 rear panel has the following connectors and features: Rear panel, tower configuration 1 Power cord connector 8 LAN connector and LEDs 2 Built-In Self Test LED (power supply LED behind ventilation holes) 9 Three USB connectors 3 On-board diagnostic LEDs - Serial connector B 4 PCI/AGP retention release ; Serial connector A 5 External SCSI connector (option) < Diagnostic LEDs 6 Security cable slot = Transfer-of-control (TOC) butto
Product Information Rear panel, rack-mount configuration 1–10 1 Power cord connector 8 LAN connector and LEDs 2 Built-In Self Test LED (power supply LED behind ventilation holes) 9 Three USB connectors 3 On-board diagnostic LEDs - Serial connector B 4 PCI/AGP retention release ; Serial connector A 5 External SCSI connector (option) < Diagnostic LEDs 6 Security cable slot = Transfer-of-control (TOC) button 7 Monitor connector (on graphics card) Technical Reference Guide
2 System Configuration You will typically alter the system configuration only if you want to change the boot device or change the console. This chapter covers: ■ “Boot Console Handler (BCH)” on page 2-1 ■ “Firmware Upgrades” on page 2-9 Boot Console Handler (BCH) You can configure the HP workstation c8000 system with The Boot Console Handler (BCH), the user interface to the system firmware. The BCH: ■ Lets the bootstrap code know which path (that is, which device) to boot from.
System Configuration 3. Configure the terminal emulation software with these settings: ❏ Baud rate: 9600 ❏ Bits: 8 ❏ Parity: None ❏ Stop Bits: 1 (one) ❏ Flow Control: XON/XOFF 4. Using the terminal emulation software, connect to the workstation with a direct connection. 5. Turn on the workstation. The system display is redirected to the serial console device. Paths All devices in the HP workstation c8000 are represented by paths in the BCH.
System Configuration SCSI Drives Drive Path SCSI hard drive on channel A 0/2/1/0. SCSI hard drive on channel B 0/2/1/1.
System Configuration BCH Commands The interactive portion of BCH includes the following five main commands, which are available on the Main Menu and all submenus. Command Description BOot [PRI|ALT|] Boot from a specified path DIsplay Redisplay the current menu HElp [
System Configuration Configuration Menu The following commands are available in the configuration menu.
System Configuration Information Menu The following commands are available from the information menu: ---------------------------------------------------------------------------------Main Menu: Enter command or menu > in ---- Information Menu -------------------------------------------------------- Command Description ------- ----------- ALL Display all system information BootINfo Display boot-related information CAche Display cache information ChipRevisions Display revisions of major VLSI CO
System Configuration The Info PR command displays processor information on the console.
System Configuration Service Menu The following commands are available from the Service menu.
System Configuration Firmware Upgrades To update the system and BMC firmware: 1. Download the firmware update from http://www.hp.com/bizsupport. Follow the menu prompts to navigate to the support page: a. Select download drivers/software. b. Enter the product name in the search field (HP workstation c8000). c. Select the search result. d. Choose the firmware release you need to download. e. Click the release notes for instructions on how to download, unpack, and install the firmware upgrade. 2.
System Configuration 2–10 Technical Reference Guide
3 Installing or Replacing Parts This chapter contains the following sections: ■ Locating System Components, page 3-1 ■ Tools and Safety, page 3-5 ■ Removing and Replacing Access Panels, page 3-6 ■ Removing and Replacing Internal Components, page 3-8 Locating System Components This section contains diagrams to help you locate system components. The diagrams in this section include only the most frequently accessed components and connectors.
Installing or Replacing Parts Location of Internal Components This diagram identifies main system components. For a comprehensive component diagram, see the label on the inside of the main access panel.
Installing or Replacing Parts Exploded View of Main System Components This diagram identifies main system components. For a comprehensive component diagram, see the label on the inside of the main access panel.
Installing or Replacing Parts System Board Components and Connectors This diagram identifies main system board components and connectors. For a comprehensive system board diagram, see the label on the inside of the main access panel.
Installing or Replacing Parts Tools and Safety Most hardware replacement tasks do not require any tools. However, to prevent possible damage from static electricity, you will need: ■ Static-free mat ■ Static strap These tasks require tools: ■ If you are adding or replacing a processor, you will need the special processor tool that is provided with the new processor. ■ If you are removing or replacing the front control module, you will need a T-15 Torx driver.
Installing or Replacing Parts Removing and Replacing Access Panels To upgrade, remove or replace system components, you need to remove one or both access panels from the system chassis. Å WARNING: Never remove the system access panel(s) without first turning the system off and unplugging the power cord from the back of the system. Always replace the cover(s) before turning the workstation on.
Installing or Replacing Parts Removing the Front Access Panel To install or replace the “Front Control Module” on page 3-29 or the “Optical Drives (CD or DVD)” on page 3-17, you need to remove the front access panel. 1. If you have already connected and turned on the system, turn off the system and disconnect all cables. 2. Remove the main system access panel: a. Unlock the panel if it is locked 1 b. Pull out on the latch to release it 2 c. Rotate the panel 3 and lift it off 4 3.
Installing or Replacing Parts Removing and Replacing Internal Components This section includes instructions for removing and replacing the following components: ■ Airflow Guide and Memory Fan, page 3-9 ■ Memory Modules, page 3-10 ■ PCI and AGP Cards, page 3-12 ■ Optical Drives (CD or DVD), page 3-17 ■ Hard Drives, page 3-19 ■ External SCSI Devices, page 3-23 ■ Power Supply, page 3-25 ■ Hard Drive and Chassis Fans, page 3-27 ■ Front Control Module, page 3-29 ■ Replacing the Processor or I
Installing or Replacing Parts Airflow Guide and Memory Fan The system airflow guide and memory fan must be removed to access several other components. To remove the airflow guide and fan: 1. Turn off the system, disconnect the power cable, and remove the system access panel. 2. Unplug the memory fan connector from the system board 1. 3. Grasp the airflow guide 2 and lift it out of the system 3. Removing the airfllow guide and fan To replace the airflow guide and fan: 1.
Installing or Replacing Parts Memory Modules The HP workstation c8000 has eight memory slots for Dual Inline Memory Modules (DIMMs). These modules can be: ■ ■ ■ ■ ■ 256 MB 512 MB 1 GB 2 GB 4 GB DIMMs must be installed in matched pairs of equal size. You can install a minimum of 512 MB and a maximum of 32 GB of memory. ■ To obtain detailed configuration information for your system, use the BCH Information menu (see page 2-6). ■ For a list of approved memory modules, see: http://partsurfer.hp.
Installing or Replacing Parts Installing Memory Modules 1. Turn off and unplug the system, disconnect the power cable, and remove the system access panel and airflow guide. Å WARNING: To ensure that memory modules are not damaged during removal or installation, power off the workstation and unplug the power cord from the AC power outlet. Wait until all LEDs on the system board turn off before removing or installing memory. 2. Holding the DIMM by its left and right edges, insert it into the slot.
Installing or Replacing Parts PCI and AGP Cards This section explains how to: ■ access the AGP and PCI slots, and ■ remove and replace AGP graphics and PCI accessory cards. Removing PCI or AGP Card 1. Turn off the system, disconnect all cables, and remove the main access panel. 2. Remove the AGP retainer if it is blocking the card you wish to access: a. Press in on the release snaps on the AGP retainer 1. b. Rotate the retainer outwards 2 and lift it out of the system.
Installing or Replacing Parts 3. Open the PCI/AGP retainer clip: ❏ Push in on the two blue levers at the ends of the PCI/AGP retainer clip 1 then rotate the clip into the open position 2. Opening the PCI/AGP retainer clip 4. Remove the card: a. If the card is an audio card, unplug the connectors attached to the front control panel (see figure on page 3-29). b. If the card is a full length card, push the card edge stop to the side to allow the card to slide out of the guide.
Installing or Replacing Parts c. Grasp the card at the edges 1 and lift it out of the slot 2. Removing an AGP or PCI card 5. If you are not installing a new card in the same slot, insert a filler blank. If you are installing a new card in the same slot, see page 3-15. 6. Close the PCI/AGP retainer clip and press the two blue release snaps on the rear panel of the system to lock it in place. (See figure on page 3-13). 7. Replace the AGP retainer if you removed it. a.
Installing or Replacing Parts Installing or Replacing a PCI or AGP Card NOTE: For specifications on your graphics card, visit the manufacturer’s web site or refer to the graphics documentation included in the acccessory kit. To install an accessory or graphics card: 1. Remove the existing card or bulkhead blank that is in the slot you want to use. a. From the inside of the case, push on the two blue release snaps at the ends of the PCI/AGP retainer clip 1 then rotate the clip into the open position 2. b.
Installing or Replacing Parts 2. Install the card: a. Grasp the edges of the new card and insert it into the slot. b. If the card has a power connector, plug it in. Plugging in a PCI or AGP card power connector c. If the card is a full length card, the end of the card will automatically snap into place (not shown). 3. Close the PCI/AGP retainer clip and press the two blue release snaps on the rear panel of the system to lock it in place. (See the figure on page 3-13). 4.
Installing or Replacing Parts Optical Drives (CD or DVD) Removing an Optical Drive 1. Turn off the system, disconnect all cables, and remove the system access panel and front panel. 2. Disconnect the audio 1, IDE 2, and power 3 cables from the optical drive. 3. Pull outward on the lever to release the optical drives from the bay 4. Disconnecting an optical drive 4. Grasp the optical drive firmly and slide it forward to pull it out of the drive bay.
Installing or Replacing Parts Installing an Optical Drive 1. Turn off the system, disconnect all cables, and remove the system access panels. 2. Pull the release handle on the optical drive bay, and slide the optical drive into the bay until it stops and snaps into place. Verify that the drive is properly installed by checking that the small alignment holes on the side of the drive bay are aligned with the holes on the drive (4 below).
Installing or Replacing Parts 5. Replace the access panels and reconnect all cables. 6. Turn the system on, then check the configuration using the BCH Information menu (page 2-6). Hard Drives Removing a Hard Drive 1. Turn off the system, disconnect all cables, and remove the system access panel. 2. Disconnect the hard drive IDE or SCSI cable 1 and power connector 2. 3. Squeeze inward on the blue release clips located on the sides of the drive 3. Then, pull outward to remove the drive from the system 4.
Installing or Replacing Parts Replacing a Hard Drive 1. Review “Hard Drive Installation Guidelines” on page 3-21 for instructions on configuring drives and installing drives in the correct bays. 2. Select a drive bay in which to install the drive. Squeeze inward on the blue release clips located on the sides of the tray with attached drive rails. Pull forward to remove the tray from the empty bay (see step 3 in figure of removing a drive on page 3-19). 3.
Installing or Replacing Parts Hard Drive Installation Guidelines The system supports either IDE or SCSI hard drives, but not both in the same system. IDE Drives The HP workstation c8000 supports up to two IDE hard drives, attached to the primary IDE cable. NOTE: For additional information on configuring IDE drives, see Appendix A, “Ultra ATA / IDE Guidelines.” ❏ The system has two IDE cables — one for connecting hard drives, and the other for connecting optical drives.
Installing or Replacing Parts SCSI Drives The HP workstation c8000 supports up to four SCSI hard drives attached to the SCSI A connector. 1. Set the SCSI ID on your drive(s): ❏ Drive 1 ID=3 ❏ Drive 2 ID=4 ❏ Drive 3 ID=5 ❏ Drive 4 ID=6 See the label on the hard drive or documentation provided with the drive for instructions on setting SCSI IDs. These instructions should include a diagram of the jumper block and jumper settings for each SCSI ID.
Installing or Replacing Parts NOTE: The Disk Activity LED automatically communicates with IDE and SCSI drives connected to the built-in controllers. To get this functionality with an SCSI or IDE controller card, connect the card with an LED activity cable to the hard drive activity LED connector on the system board. Refer to “System Board Components and Connectors” on page 3-4 for a picture showing where on the system board to connect the LED activity cable (item 36).
Installing or Replacing Parts 2. Plug the cable into the connector 1 and route as shown. Installing external connector 3. Peel the release liner off of the pad on the cable and press the pad against the chassis wall 2 to secure. 4. Thread the jackscrews through the rear chassis wall and into the connector 3.
Installing or Replacing Parts Power Supply Before replacing the power supply, you can use the Built-In Self-Test (BIST) feature to find out if the power supply still works. Refer to Chapter 4, “Troubleshooting”, for more information. Removing the Power Supply 1. Turn off the system, disconnect all cables, and remove the system access panel and airflow guide. 2.
Installing or Replacing Parts Replacing the Power Supply 1. Before inserting the power supply, reconnect the processor power module cable(s) from the power supply to the power modules on the system board. NOTE: The power cables connecting to the power modules are interchangeable. The cables are different colors but all are designed for the same purpose. 2. Align the tabs on the power supply with the mounting holes on the system chassis. 3. Insert the new power supply into the system chassis.
Installing or Replacing Parts Hard Drive and Chassis Fans In addition to the fan attached to the airflow guide (page 3-9), two cooling fans are mounted at the front and rear of the system. Removing the Hard Drive and Chassis Fans 1. Turn off the system, disconnect the power cable, and remove the system access panel and airflow guide. 2. To remove the hard drive fan: a. Unplug the fan power cable from the system board. b. Push in on the snap on the side of the fan 1.
Installing or Replacing Parts 3. To remove the chassis fan: a. Unplug the fan power cable 1. b. Remove the push rivets holding the fan in place 2 then slide the fan towards the front of the chassis and lift the fan out of the system 3. Removing the chassis fan Replacing the Hard Drive and Chassis Fans 1. Grasp the replacement fan module firmly and insert it into same location from which you removed the old fan. ❏ If you are replacing the chassis fan, install the push rivets. 2. Re-attach the fan cable.
Installing or Replacing Parts Front Control Module The front control module contains these connectors and components: ■ Front-access USB connector ■ Microphone and headphone connectors (optional) ■ IEEE-1394 FireWire connector (not supported) ■ Power button ■ System status LED ■ Temperature sensor ■ Chassis intrusion switch ■ Disk activity LED ■ LAN activity LED Removing the Front Control Module 1. Turn off the system, disconnect all cables, and remove the system access panels. 2.
Installing or Replacing Parts 3. Remove the chassis intrusion switch and temperature sensor: a. Slide the switch out of the slot by pushing it in the direction shown 1. b. Pull the switch out of the opening 2. c. Pull up on the head of the plastic push rivet and remove it, then remove the sensor from the system 5. Removing the chassis intrusion switch 4. Remove the panel from the system: a. Use a Torx T-15 or slot screwdriver to remove the screws holding the front control module in place 1 2 3.
Installing or Replacing Parts b. Remove the module, carefully extracting the attached cables through the opening on the chassis. Disconnecting the front control module Replacing the Front Control Module 1. Insert the cables connected to the module through the opening in the system chassis and route them to the appropriate connectors. 2. Reconnect the chassis intrusion switch: a. Insert the new switch housing into the system chassis. b.
Installing or Replacing Parts Replacing the Processor or Installing an Additional Processor To replace an existing processor or install a new one in the HP workstation c8000, follow these steps. Read Cautions and Warnings For your safety, you must read the “Important Safety Warnings” at the beginning of this guide and the “Tools and Safety” section at the beginning of this chapter before proceeding. Remove the System Access Panel 1. Turn off the system and disconnect the power cable. 2.
Installing or Replacing Parts Remove the Processor (for Replacement) Ä CAUTION: You must follow these steps exactly and in the correct sequence to avoid serious damage to the system. 1. Remove the processor power module (CPU0 is shown): a. Use the special processor tool (included with your processor kit) to remove the two screws 1 from the processor power module. b. Slide the processor power module towards the rear of the system until it stops, then lift it out of the system.
Installing or Replacing Parts 2. Remove the processor: a. Using the Torx driver end of the special processor tool, loosen the four screws on the processor assembly until they pop up into the released position 1. b. Insert the other end of the special processor tool into the slot on the side of the heatsink and rotate the processor locking mechanism 180 degrees counter-clockwise to unlock it 2. Removing the processor 3. Lift the processor out of the system.
Installing or Replacing Parts Install the Processor 1. Prepare the CPU socket: a. If you are adding a second CPU, remove the plastic film covering the socket. b. Verify that the CPU locking mechanism is in the unlocked position.
Installing or Replacing Parts 2. Install the processor power module and the CPU: a. Insert the processor into the socket. b. Insert the allen wrench end of the special processor tool into the hole that runs down the side of the heatsink. Engage the socket 1, and rotate it clockwise 180 degrees to lock the processor in place. Remove the tool. c. Using the other end of the special processor tool, tighten the four screws on the processor assembly 2.
Installing or Replacing Parts d. Insert the shims provided with the kit 1. e. Insert the processor power module into the system 2 and slide it into the processor until it stops. f. Tighten the two screws from the processor power module firmly using the special processor tool provided with the new processor 3. Installing the processor power module g. Plug in the fan connector 1. 1 Connecting fan connector 3.
Installing or Replacing Parts Replace the Power Supply Using the figure on page 3-34 as a guide: 1. Before inserting the power supply, be sure to re-connect the two processor power module cables (from the power supply) to the power modules (on the system board). 2. Align the tabs on the power supply with the mounting holes on the system chassis. 3. Insert the new power supply into the system chassis. Push the power supply up and slide it towards the back of the chassis until it snaps into place. 4.
Installing or Replacing Parts System Board Removing the System Board 1. Turn off the system, disconnect all external cables, and remove the system access panel. Disconnect all devices attached to the system. Place the system on its side. 2. Disconnect the system board connectors (page 3-4) and remove all components except the CPU(s).
Installing or Replacing Parts Replacing the System Board 1. Complete all of the steps in the section “Removing the System Board” on page 3-39. 2. Grasp the new system board by its edges and carefully place it in the system. Remember that the system board keyholes must be aligned with their corresponding standoffs on the system’s chassis 1.
Installing or Replacing Parts System Battery Removing the System Board Battery 1. Turn off the system, disconnect all cables, and remove the system access panel. 2. Carefully pull the retainer clip away from the battery. Then rotate and lift 1 the battery out of its holder. Ä CAUTION: Lift the battery just high enough to clear its holder. Too much stress on the retainer clip can break it. Removing the system battery Replacing the System Board Battery 1. Slide the battery into the battery holder.
Installing or Replacing Parts 3–42 Technical Reference Guide
4 Troubleshooting This chapter describes how to identify and solve common problems you may encounter when using your HP workstation c8000: ■ E-Support, page 4-2 ■ Troubleshooting Overview, page 4-2 ■ Identifying and Diagnosing Hardware Problems, page 4-2 ■ BCH Error and Warning Messages, page 4-12 ■ Troubleshooting the Power Supply, page 4-14 For online access to technical support information and tools, go to: http://www.hp.
Troubleshooting E-Support For online access to technical support information and tools, go to: http://www.hp.com/bizsupport Support resources include Web-based troubleshooting tools, technical knowledge databases, driver and patch downloads, online communities, and proactive notification services. Troubleshooting Overview The HP workstation c8000 includes several tools to help you troubleshoot potential problems.
Troubleshooting LEDs Several LEDs are on the front and rear panels of the workstation (see figures on page 1-7 and page 1-9). See the following sections for a detailed description of these functions. LAN LEDs (Front and Rear Panel) The LAN Activity LED on the front panel of the system blinks green when LAN activity is present. The two LAN LEDs on the LAN connector on the rear panel provide additional information about LAN connection and activity. LAN LED Location Color State 1.
Troubleshooting System and Diagnostic LEDs The System Status LED on the front panel of the system and the four Diagnostic LEDs on the rear panel of the system are used for diagnosing the health of the system (see figures on page 1-7 and page 1-9). These LEDs warn of impending hardware failures and allow you to take preventive action, such as making a system backup or replacing a component before it fails. The Diagnostic LEDs are labeled 1, 2, 3 and 4 on the rear panel.
Troubleshooting Fault and Warning Categories The faults and warnings fall into the following general categories, each specific error is described in detail on the following pages.
Troubleshooting Warnings (System LED is Blinking Orange) The following tables provide additional information about each specific warning associated with the various possible Diagnostic LED lighting sequences when the system LED is orange (medium blink 1.0Hz). LED1 LED2 LED3 LED4 Warning Solution Unknown warning. Contact your HP Support Engineer. Mismatched memory pairs. Use the memory sequence diagram in “Installing Memory Modules” on page 3-11. Memory load order error.
Troubleshooting LED1 LED2 LED3 LED4 Warning Solution Chassis fan not functioning properly. Replace the fan that is not functioning. If a processor fan has failed, you must replace the CPU. Fan Warnings CPU0 cooling fan not functioning properly. CPU1 cooling fan not functioning properly. Memory fan not functioning properly. PCI/disk fan not functioning properly. Processor Warning CPU0 temperature exceeds limit. If the processor fan has failed, you must replace the CPU.
Troubleshooting Faults (System LED is Blinking Red) The following tables provide additional information about each specific fault associated with the various possible Diagnostic LED lighting sequences when the system LED is red (fast blink 1.5Hz). LED1 LED2 LED3 LED4 Fault Solution Unknown Faults Unknown fault. Contact your HP Support Engineer. Mismatched memory pairs. Use the memory sequence diagram in “Installing Memory Modules” on page 3-11. Uncorrectable memory error. Replace memory.
Troubleshooting LED1 LED2 LED3 LED4 Fault Solution System Board Fault VRM undervoltage. Contact your HP Support Engineer. VRM overvoltage. Unknown system board fault. System Fault Machine check. The system resets due to a problem. If you cannot determine the reason for the reset, contact your HP Support Engineer. Chassis or CPU fan(s) not functioning properly. Replace the fan that is not functioning. If the processor fan has failed, you must replace the CPU.
Troubleshooting LED1 LED2 LED3 LED4 Fault Solution Processor Faults CPU0 temperature exceeds limit. If the processor fan has failed, you must replace the CPU. CPU1 temperature exceeds limit. No processor detected. Replace the CPU(s). BMC firmware is damaged. Reflash the BMC firmware. System board FRU inventory device inaccessible. Replace the system board. External air temperature too high. Make sure nothing is blocking the system’s airflow and locate your system in an air-conditioned room.
Troubleshooting LED1 LED2 LED3 LED4 Fault Solution Power Faults CPU 0 Power Module fault. Contact your HP Support Engineer. CPU 1 Power Module fault. Power Supply fault. Replace the power supply. System Board LEDs There are three additional LEDs that can help when troubleshooting the system. These LEDs are located on the system board close to the back of the system and can be viewed through the small holes in the system case just above the Diagnostic LEDs. See “Rear Panel” on page 1-9.
Troubleshooting BCH Error and Warning Messages BCH error and warning messages are displayed on the console as part of the boot process. They can also be retrieved via the WArnings BCH command. Warnings and errors displayed are: WARNING: Processors are not installed in the correct order. WARNING: Setting DEFAULTS has failed. WARNING: Not enough error-free contiguous memory (GoodMem). WARNING: Memory page deallocation has been disabled because the Page Deallocation Table (PDT) is full.
Troubleshooting Troubleshooting the VGA Monitor It is normal for the display to remain blank for a minute or longer during system boot-up. Direct the system output to a console device for troubleshooting: 1. With the workstation turned off, connect a 9-pin to 9-pin serial cable (HP F1044-80002) to Serial Port A on the rear panel of the workstation, and to a laptop or other device with terminal emulation software.
Troubleshooting Troubleshooting the Power Supply Before replacing the power supply, you can use the Built-In Self-Test (BIST) feature to find out if the power supply still works. To test the power supply: 1. Disconnect all internal power supply cables. 2. Plug the power supply plug into a working electrical wall outlet. 3. On the rear panel of the workstation, look through the ventilation holes above the power cord connector for a green LED light. If the light is visible, the power supply is functional.
Troubleshooting Running HP Diagnostics This section includes information on the Offline Diagnostics Environment (ODE) CD. These tools may be used to diagnose hardware-related problems on your HP system. NOTE: References to the SupportPlus Media in the SupportPlus User’s Guide, Chapter 3, should be ignored: they do not apply to c8000 systems. However, the conceptual and procedural information still applies to IPF systems.
Troubleshooting For further information, see http://docs.hp.com/hpux/diag under the section titled “Offline Diagnostics.” This site includes links to an FAQ, a conceptual overview, and a quick reference guide to ODE. Also see the section titled “Diagnostics (Support Tools) General,” especially the SupportPlus: Diagnostic User's Guide, Chapter 3. “Using the SupportPlus Media to Run Offline Diagnostics” is a useful chapter for more information on what ODE is, and how to run it.
Troubleshooting Resetting the BMC Password To reset the BMC password: 1. Shut down the operating system and then turn off the workstation and any external devices. Disconnect the power cord of the workstation and any external devices from the power outlets. 2. Disconnect the keyboard, monitor, and any other external devices that are connected to the workstation.
Troubleshooting 4–18 Technical Reference Guide
A Ultra ATA / IDE Guidelines Ultra ATA Jumpers Ultra ATA drives are configured by means of jumper settings. Factory-installed drives ship with the jumpers preset to the cable-select mode; therefore, no jumper setting changes are required on factory pre-installed, replacement, or option drives. With cable-select, the drive is configured as either Master (Drive/Device 0) or Slave (Drive/Device 1) by its physical attachment to the cable.
Ultra ATA / IDE Guidelines Single-drive Cable System Board Device 0 (master) Blue Face Black Face Two-drive Cable System Board Blue Face Device 1 (slave) Gray Face Device 0 (master) Black Face On a two-drive cable, the Drive/Device 0 connector is always the farthest one from the system board connector and the Drive/Device 1 connector is always the closest to the system board connector. NOTE: Some cables may be labeled “Drive 0” instead of “Device 0” and “Drive 1” instead of “Device 1.
Ultra ATA / IDE Guidelines Device Classes In order to determine the best drive attach sequence, ATA/ATAPI drives are segregated into four different classes based upon the bandwidth demands they place on an ATA controller. The most demanding devices are in Class 1 and the least demanding are in Class 4.
Ultra ATA / IDE Guidelines The attach sequence rule may also be stated in table format: General Attach Sequence Rule* Sequence Description 1 The lowest class drive – bootable hard drive recommended. 2 If only two drives, the last drive goes here; otherwise the lowest class of the remaining drives. 3 If only three drives, attach the final drive here. If a fourth drive exists, attach the lowest class drive here.
Ultra ATA / IDE Guidelines Example 1: Three Device Installation Sample A system has three devices: Ultra ATA-133 hard drive, CD-ROM drive, and a DVD drive. Using the Device Class Table in Section 4.3.
Ultra ATA / IDE Guidelines Example 2: Four Device Installation Sample A system has four devices: Ultra ATA-133 hard drive, Ultra ATA-133 hard drive, DVD-CDR/W drive, and a ZIP-250 drive. Using the Device Class Table in Section 4.3.
Ultra ATA / IDE Guidelines SMART The Self Monitoring Analysis and Recording Technology (SMART) ATA drives for HP workstations have built-in drive failure prediction that warns the user or network administrator of an impending failure or crash of the hard drive. The SMART drive tracks fault prediction and failure indication parameters such as reallocated sector count, spin retry count, and calibration retry count. If the drive determines that a failure is imminent, it generates a fault alert.
Ultra ATA / IDE Guidelines A–8 Technical Reference Guide
B SCSI Guidelines NOTE: These systems have not been qualified with a mixed configuration of UATA/IDE and SCSI hard drives. When installing and operating SCSI devices, you must follow these guidelines: ■ These systems are equipped with a dual channel U320 SCSI controller. The primary channel can be used to connect up to 4 internal 68 pin SCSI Disk drives. The secondary SCSI channel can be connected to an external SCSI connector at the rear bulkhead of the system with an optional cable assembly.
SCSI Guidelines ■ The SCSI controllers require a 68-pin twisted pair LVD cable with built-in terminator, for connection to a maximum of 4 internal SCSI LVD disk drives. ■ Every SCSI bus or circuit must be terminated (closed) at both ends. The Internal SCSI bus in these systems is terminated on one end at the system board. The other end of the internal SCSI bus is terminated at the end of the SCSI cable. If the optional external SCSI port is used, this bus is terminated on one end at the system board.
C Cable Pin-Outs This appendix contains the pin assignments for many workstation connectors. Some of these connectors may not be used on the product being serviced. Enhanced Keyboard The keyboard uses the USB port. Refer to “USB” on page 2 for more information. Mouse The mouse uses the USB port. Refer to “USB” on page 2 for more information.
Cable Pin-Outs USB connector pin signal 1 2 3 4 +5 VDC - Data + Data Ground pin signal 1 (Tip) Audio 2 (Ring) Power 3(Shield) Ground pin signal 1 (Tip) Audio_Left 2 (Ring) Audio_Right 3(Shield) Ground pin signal 1 (Tip) Audio_In_Left 2 (Ring) Audio_In_Right 3(Shield) Ground pin signal 1 (Tip) Audio_Out_Left 2 (Ring) Audio_Out_Right 3(Shield) Ground Microphone connector and icon (1/8”) Headphone connector and icon (1/8”) Line-in Audio connector and icon (1/8”) Line-ou
Cable Pin-Outs Ultra SCSI connector pin signal pin signal 1 +DB12 35 -DB12 2 +DB13 36 -DB13 3 +DB14 37 -DB14 4 +DB15 38 -DB15 5 +DPB1 39 -DPB1 6 GND 40 GND 7 +DB0 41 -DB0 8 +DB1 42 -DB1 9 +DB2 43 -DB2 10 +DB3 44 -DB3 11 +DB4 45 -DB4 12 +DB5 46 -DB5 13 +DB6 47 -DB6 14 +DB7 48 -DB7 15 +DPB 49 -DPB 16 DIFFSENSE 50 GND 17 TERMPWR 51 TERMPWR 18 TERMPWR 52 TERMPWR 19 RES 53 RES 20 +ATN 54 -ATN 21 GND 55 GND 22 +BSY 56 -BS
Cable Pin-Outs 24 +RST 58 -RST 25 +MSG 59 -MSG 26 +SEL 60 -SEL 27 +C/D 61 -C/D 28 +REQ 62 -REQ 29 +I/O 63 -I/O 30 GND 64 GND 31 +DB8 65 -DB8 32 +DB9 66 -DB9 33 +DB10 67 -DB10 34 +DB11 68 -DB11 Monitor (VGA) connector C–4 pin signal pin signal pin signal 1 2 3 Red Analog Green Analog Blue Analog 6 7 8 Ground Ground Ground 11 12 13 Monitor ID DDC Serial Data Horizontal Sync 4 5 Monitor ID Ground 9 10 +5V DC Ground 14 15 Vertical Sync DDC Serial C
Cable Pin-Outs Monitor (DVI) connector pin signal pin signal 1 T.M.D.S DATA 2- 16 HOT PLUG DETECT 2 T.M.D.S DATA 2+ 17 T.M.D.S DATA 0- 3 T.M.D.S DATA 2/4 SHIELD 18 T.M.D.S DATA 0+ 4 T.M.D.S DATA 4- 19 T.M.D.S DATA 0/5 SHIELD 5 T.M.D.S DATA 4+ 2 0 6 DDC CLOCK 21 T.M.D.S DATA 5+ 7 DDC DATA 22 T.M.D.S CLOCK SHIELD T.M.D.S DATA 5- 8 ANALOG VERT. SYNC 23 T.M.D.S CLOCK+ 9 T.M.D.S DATA 1- 24 T.M.D.S CLOCK- 10 T.M.D.S DATA 1+ 11 T.M.D.
Cable Pin-Outs ATA/ATAPI (IDE) Standard Drive Cable connector C–6 pin signal pin signal pin signal 1 2 3 4 5 Reset Ground DD7 DD8 DD6 15 16 17 18 19 DD1 DD14 DD0 DD15 Ground 29 30 31 32 33 DMAK Ground INTRQ IOCS16 DA1 6 7 8 9 10 DD9 DD5 DD10 DD4 DD11 20 21 22 23 24 (Key) DMARQ Ground DIOW Ground 34 35 36 37 38 PDIAG (cable detect) DA0 DA2 CS1FX CS3FX 11 12 13 14 DD3 DD12 DD2 DD13 25 26 27 28 DIOR Ground IORDY CSEL 39 40 DASP Ground Technical Reference Guide
Cable Pin-Outs Accelerated Graphics Port (AGP Pro) connector C1 C2 C9 C10 A1 A2 A65 A66 E1 E2 E13 E14 D2 D1 D10 D9 B2 B1 B66 B65 F2 F1 F14 F13 Pins A1-A66 and B1-B66 pin signal A signal B pin signal A signal B 1 2 3 4 5 +12 V TYPEDET# Reserved USBGround OVRCNT# + 5V + 5V USB+ Ground 34 35 36 37 38 Vddq AD22 AD20 Ground AD18 Vddq AD21 AD19 Ground AD17 6 7 8 9 10 INTA# RST# GNT# VCC1.5 ST1 INTB# CLK REQ# VCC1.
Cable Pin-Outs extended connector pinout Pins C1-C10, D1-D10, E1-E14 and F1-F14 pin signal C signal D signal E signal F 1 2 3 4 5 VCC1.5 Ground VCC1.5 Ground Ground VCC1.5 VCC1.5 VCC1.5 VCC1.5 VCC1.5 Reserved Reserved VCC12 VCC12 VCC12 Reserved Reserved Ground Ground Ground 6 7 8 9 10 Ground Ground Ground Reserved Reserved VCC1.5 VCC1.5 VCC1.
Cable Pin-Outs 24-pin Power (Main) No illustration available.
Cable Pin-Outs 6-pin Power (Auxiliary) No illustration is available. connector position output awg wire color 1 V3P3 18 ORANGE 2 V3P3 18 ORANGE 3 V12-IO 18 YELLOW 4 GROUND 18 BLACK 18 BLACK 18 YELLOW P2 SSi--6-PIN LENGTH=520 5 6 GROUND V12-IO Hard Drive Activity Connector No illustration available.
Cable Pin-Outs PCI 3.3V Connector connector A1 3.3 volt Key B1 A62 A94 B62 B94 Pin Side B Side A Comments 1 -12V TRST# 32-bit connector start 2 TCK +12V 3 Ground TMS 4 TDO TDI 5 +5V +5V 6 +5V INTA# 7 INTB# INTC# 8 INTD# +5V 9 PRSNT1# Reserved 10 Reserved +3.3V 11 PRSNT2# Reserved 12 CONNECTOR KEY 3.3 volt key 13 CONNECTOR KEY 3.3 volt key 14 Reserved 3.3Vaux 15 Ground RST# 16 CLK +3.3V 17 Ground GNT# 18 REQ# Ground 19 PME# +3.
Cable Pin-Outs C–12 23 AD[27] AD[26] 24 AD[25] Ground 25 +3.3V AD[24] 26 C/BE[3]# IDSEL 27 AD[23] +3.3V 28 Ground AD[22] 29 AD[21] AD[20] 30 AD[19] Ground 31 +3.3V AD[18] 32 AD[17] AD[16] 33 C/BE[2]# +3.3V 34 Ground FRAME# 35 IRDY# Ground 36 +3.3V TRDY# 37 DEVSEL# Ground 38 Ground STOP# 39 LOCK# +3.3V 40 PERR# Reserved* 41 +3.3V Reserved* 42 SERR# Ground 43 +3.3V PAR 44 C/BE[1]# AD[15] 45 AD[14] +3.
Cable Pin-Outs 52 AD[08] C/BE[0]# 53 AD[07] +3.3V 54 +3.3V AD[06] 55 AD[05] AD[04] 56 AD[03] Ground 57 Ground AD[02] 58 AD[01] AD[00] 59 +5V (I/O) 60 ACK64# REQ64# 61 +5V +5V 62 +5V +5V 32-bit connector end CONNECT KEY OR 64-bit spacer CONNECT KEY OR 64-bit spacer 63 Reserved Ground 64-bit connector start 64 Ground C/BE[7]# 65 C/BE[6]# C/BE[5]# 66 C/BE[4]# +3.3V 67 Ground PAR64 68 AD[63] AD[62] 69 AD[61] Ground 70 AD[60] +3.
Cable Pin-Outs C–14 78 AD[49] Ground 79 +3.3V AD[48] 80 AD[47] AD[46] 81 AD[45] Ground 82 Ground AD[44] 83 AD[43] AD[42] 84 AD[41] +3.3V 85 Ground AD[40] 86 AD[39] AD[38] 87 AD[37] Ground 88 +3.
Index 24-pin power connector pin assignments C–9 6-pin power connector pin assignments C–10 A activity LED 4–3 AGP 1–2 connector pin assignments C–7 altitude 1–6 B Baseboard Management Controller (BMC) 2–8 faults 4–10 faults and warnings 4–5 battery 3–41 BCH error and warning messages 4–12 BIST 1–9, 1–10, 3–25, 4–14 Built-In Self-Test 3–25, 4–14 C CD-ROM jumpers A–7 components 3–7 configuration 2–1 connectors pin assignments C–1 rear panel, rack-mount 1–10 rear panel, tower 1–9 D diagnostics 4–2 dimensi
Index LEDs 4–3 S M safety i–iii, 3–5 SCSI 3–19, 3–22 SCSI controller 1–2 SCSI drives connector pin assignments C–3 SEL log 4–12 serial interface connector pin assignments C–1 serial ports description 1–2 set-up 2–1 SMART A–7 software diagnostic tools 4–2 system board 3–39 faults 4–9, 4–11 faults and warnings 4–5 warnings 4–6 main access panel 3–6, 4–1 memory 3–10 description 1–1 faults 4–8 faults and warnings 4–5 monitor connector pin assignments C–4 mouse connector pin assignments C–1 description 1–3
