User manual
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Service
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Cleaning Page
c. Load plain letter or A4 paper when you are prompted, and then press the OK button.
A Cleaning message displays on the printer control panel. Wait until the process is complete.
Discard the page that prints.
5. Print a conguration page to test the printer.
a. On the printer control panel, press the OK button.
b. Open the Reports menu.
c. Select Conguration Report.
If none of these steps resolves the problem, the printer might need service. Contact HP customer support.
Jam locations
Jams can occur in these locations:
HEWLETT-PACKARD
3
3
2
1
1
5
6
3
2
4
1 Output bin
2 Fuser area
3 Tray 3 (optional)
4 Tray 2
Duplexing area (remove Tray 2 for access)
5 Tray 1
6 Toner cartridge area (open the front door for access)
Loose toner might remain in the printer after a jam. This problem typically resolves itself after a few sheets
have been printed.
80 Chapter 6 Solve problems ENWW