Brocade Fabric OS Administrator's Guide Supporting Fabric OS v6.3.0 (53-1001336-02, November 2009)

Fabric OS Administrator’s Guide xxxix
53-1001336-02
For information about the Fibre Channel industry, visit the Fibre Channel Industry Association Web
site:
http://www.fibrechannel.org
Getting technical help
Contact your switch support supplier for hardware, firmware, and software support, including
product repairs and part ordering. To expedite your call, have the following information available:
1. General Information
• Switch model
• Switch operating system version
• Error numbers and messages received
• supportSave command output
• Detailed description of the problem, including the switch or fabric behavior immediately
following the problem, and specific questions
• Description of any troubleshooting steps already performed and the results
• Serial console and Telnet session logs
• syslog message logs
2. Switch Serial Number
The switch serial number and corresponding bar code are provided on the serial number label,
as illustrated below.:
The serial number label is located as follows:
• Brocade 5424 — On the bottom of the switch module.
• Brocade 4100, 4900, and 7500 — On the switch ID pull-out tab located inside the chassis
on the port side on the left.
• Brocade 5000 — On the switch ID pull-out tab located on the bottom of the port side of the
switch
• Brocade 300, 5100, and 5300 — On the switch ID pull-out tab located on the bottom of the
port side of the switch.
• Brocade 7600, 7800, and 8000 — On the bottom of the chassis.
• Brocade 48000 — Inside the chassis next to the power supply bays.
• Brocade DCX Backbone — On the bottom right on the port side of the chassis.
• Brocade DCX-4S Backbone — On the bottom right on the port side of the chassis.
3. World Wide Name (WWN)
Use the wwn command to display the switch WWN.
*FT00X0054E9*
FT00X0054E9