Specifications

obdr troubleshooting
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data protection
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before you start
tape drive operation
autoloader operation
cartridge care
cleaning
one-button disaster
recovery
using hp obdr
troubleshooting
specifications
diagnostics
troubleshooting
FAQs
SCSI configuration
UNIX configuration
ordering supplies
installing drivers
troubleshooting hp one-button disaster
recovery
setting up the system
identifying your Adaptec card
enabling obdr on older systems
BIOS upgrades on older Kayaks
setting up early Adaptec cards
setting up early Symbios cards
supporting obdr on systems with
embedded RAID controllers
supporting obdr on hp surestore
DAT 40x6 autoloaders
using one-button disaster recovery
prompts you will see whilst
restoring the system
while restoring Windows NT
while restoring other OS
while restoring data
if the restoration process fails
cartridge damaged
NT file system corrupted
if the backup cartridge is ejected
restoring onto Windows NT3.51
systems
restoring onto RAID configurations
restoring onto servers with utility
partitions
identifying your Adaptec card
You can identify whether you have a REVA or REVB version of the Adaptec card
by looking at the markings on the large chip AIC-7880P. They should be similar to
the following:
ADAPTEC
AIC-7880P
BQEA831
xxxxxx
xxxxxxx
The first letter in this line identifies the revision of the
chip.
In this example, "BQEA831" means rev. B (from the first
letter).
enabling obdr on older systems
If you have:
● A system that was shipped prior to 1st May 1999
● An earlier version of the Adaptec or SCSI adapter card
you may still be able to enable Disaster Recovery, by upgrading the BIOS
firmware.
Caution
The next section describes how to upgrade BIOS. However, if you have any
concerns about carrying out this upgrade, contact HP Support who will be happy
to guide you through the process.
BIOS upgrades on older Kayaks
You will be able to upgrade the BIOS for older versions (shipped prior to 1st May
1999) of the following systems so that they provide full support for One-Button
Disaster Recovery:
● Kayak XA (kayakXA.exe)
● Kayak XU/XW (kayakXU.exe)
The HP Surestore Tape CD contains special BIOS upgrade programs for these
systems. Locate the appropriate BIOS upgrade program now, and follow these
instructions.
1. Insert a blank, formatted, bootable DOS floppy disk in the floppy disk drive.
(Note: You can only make suitable disks on DOS or Windows 95 systems.
You cannot create one from within Windows NT.)
2. The BIOS upgrades are specific to the model of computer. Run the correct
one for your system. Follow the on-screen instructions, which will guide you
through the process of setting-up the BIOS update on the floppy disk.
3. Reboot the system from the floppy disk and follow the instructions in the
README file on the floppy disk.
With very old versions of the Kayak (no LCD panel), you can enable Disaster
Recovery from the Adaptec BIOS Setup program, see
next section.
Disaster Recovery is already enabled on obsolete versions of the NetServer E, LC
and LD series; for example, E40, E45, E50, LC, LC2, LDPrn.
setting up early Adaptec cards
It is highly recommended that you update your Adaptec card to the latest BIOS
revisions. The HP Surestore CDROM contains:
● v2.20 BIOS update for the AHA2940UW (2940uw.exe)
● v2.11 BIOS update or higher for the AHA2940U2W (2940u2w.exe)
Perform the upgrade by following these instructions:
1. Insert a blank, formatted, bootable DOS floppy disk in the floppy disk drive.
(Note: You can only make suitable disks on DOS or Windows 95 systems.
You cannot create one from within Windows NT.)
2. From the above list, click on the Adaptec card type you wish to upgrade,
and then follow the on-screen instructions which will guide you through the
process of setting-up the BIOS update on the floppy disk.
3. Reboot the system from the floppy disk and follow the instructions in the
README file on the floppy disk.
Adaptec SCSI cards with version 1.25 BIOS or above can support Disaster
Recovery, but this option is disabled by default. To enable disaster recovery, you
must run the built-in setup utility during the system's boot process:
1. Boot up the system.
2. When you see the Adaptec prompt for the adapter into which the tape drive
is plugged, press <Ctrl><A> to go into the Adaptec BIOS settings. This will
enter the Adaptec SCSI BIOS setup utility.
3. Select "Configure/View Host Adapter Settings".
4. Select "Advanced Configuration Options".
5. Ensure the following options are enabled:
i) Host Adapter BIOS
ii) BIOS Support for Bootable CD-ROM
iii) BIOS Support for Int13 Extensions
iv) Reset SCSI bus at IC Initialisation
Old versions of HP Kayak (no LCD panel): you must enable the Adaptec SCSI
BIOS for the 8-bit SCSI channel to which the tape drive should be attached:
1. Boot the system.
2. During the boot process, you will see the Adaptec prompt for the adapter
into which the tape drive is plugged. Press <Ctrl><A> immediately. This will
enter the Adaptec SCSI BIOS setup utility.
3. Go to the "Advanced " menu.
4. Select "Ultra SCSI (8-bit) and press <Enter>.
5. Enable the "Option ROM Scan" item.
6. Press <Esc> twice and select "Exit Saving Changes".
setting up early Symbios cards
Older versions of the Symbios SCSI host adapter:SYM-8751SPE require BIOS
upgrade to version 4.13.02. This enables One-Button Disaster Recovery on
systems with multiboot capability:
The HP Surestore Tape CD contains a special BIOS upgrade program for
Symbios cards (symbios.exe). Locate the appropriate BIOS upgrade program
now, and follow these instructions.
1. Insert a blank, formatted, bootable DOS floppy disk in the floppy disk drive.
(Note: You can only make suitable disks on DOS or Windows 95 systems.
You cannot create one from within Windows NT.)
2. The BIOS upgrades are specific to the model of computer. Run the correct
one for your system. Follow the on-screen instructions, which will guide you
through the process of setting-up the BIOS update on the floppy disk.
3. Reboot the system from the floppy disk and follow the instructions in the
README file on the floppy disk.
supporting obdr on systems with embedded RAID controllers
OBDR is not currently supported when the tape drive is attached directly to a
RAID controller. If your system includes an embedded RAID controller then you
must either disable the RAID on the SCSI interface to which the tape drive will be
attached, or use one of the supported plug-in SCSI cards. For example:
● On the Netserver LH3/LH4 you can disable one of the embedded RAID
channels so that it behaves like a standard non-RAID SCSI interface.
supporting obdr on hp surestore dat 40x6 autoloaders
Not all OBDR-capable software supports the HP Surestore DAT 40x6 autoloader.
Check our
WorldWide Web site for up-to-date information.
prompts you will see whilst restoring the system
while restoring Windows NT
When the Windows NT Setup window is displayed you will be prompted to answer
a number of questions. Normally, you will be able to accept the default response
for each prompt - just press <Enter>.
The standard sequence is:
● Select Express Setup
● Select Overwrite to overwrite existing data on the hard disk. If the hard disk
is blank you will be prompted to format it, and select a format type (normally
NTFS). The backup software then copies files to the NT file system.
● Select <Enter> at the prompt to reboot.
● Your backup application should start automatically (in restore mode) once
the system has rebooted.
Please refer to the documentation supplied with Windows NT and your backup
software for a more detailed discussion of these prompts.
while restoring other operating systems
These prompts will vary according to the operating system. Please refer to the
documentation supplied with your operating system for exact details.
while restoring data
These prompts occur while your data is restored. They will vary according to the
backup application you are using. Please refer to any online Help or
documentation that is supplied with your restore software.
if the restoration process fails
The restore process may fail:
● If your backup cartridge is damaged
● If the NT file system has been corrupted
cartridge damaged
Use the last-but-one backup cartridge. You will be able to restore your system and
most of your data. You will have to recreate any data that was only written to the
damaged backup cartridge.
NT file system corrupted
Very occasionally, you may find that the NT file system has been corrupted. If this
happens, you will get error messages when NT Setup tries to copy files to the NT
file system. To correct the problem do this:
1. At the first Windows NT Setup prompt, select the Custom Setup option.
2. At the disk partition prompt, select the partition that you were using for the
system disk, and:
i. Click on 'D' to delete it,
ii. Click on <Enter> and 'L' to confirm deletion.
iii. Click on <Enter> to install (this automatically recreates the system
partition).
3. The remaining prompts are the same as those that occur during the
Express Setup.
Please refer to the Windows NT documentation for more detailed information. The
process will be similar for other operating systems, but refer to the supplied
documentation for a detailed description.
if the backup cartridge is ejected
You must use a cartridge that is OBDR-capable. If you try to insert a backup
cartridge that is not OBDR-capable, the tape drive will eject it automatically.
restoring onto Windows NT3.51 systems
HP One-Button Disaster Recovery can fail on NT3.51 systems, if:
● the SYSTEM partition (eg C: drive) is on a SCSI disk,
● AND other data partitions are on EIDE disks (eg D: drive).
If your system uses this configuration:
1. Open your PC and disconnect the power lead from the EIDE disk(s).
2. Recover the system disk using OBDR.
3. Shut down and power off your system.
4. Reconnect the power leads to the EIDE disk(s), and then reboot.
5. Partition the EIDE disk(s) as before
You will then be able to restore data to the EIDE disk(s) in the normal way, using
the backup software.
restoring onto RAID configurations
In order for Disaster Recovery to work, it must be able to see your system disk. If
you want to restore onto a hardware RAID configuration, you must set up the disk
RAID before you run Disaster Recovery. This ensures that the Disaster Recovery
program can see the system disk.
● Use the Config program on the server configuration CD that is supplied with
your system, for example the "NetServer Navigator CD" or the utility
partition if available, to configure and run RAID.
restoring onto servers with utility partitions
Disaster Recovery cannot currently recover server-specific utility partitions. If you
wish to restore your server utility partition, you must:
● First ensure that there is enough free (unpartitioned) space left on the
system disk to rebuild the utility partition after you have restored your
system using HP One-Button Disaster Recovery.
● Then use the Config program on the server configuration CD that is
supplied with your system, for example the "NetServer Navigator CD", to
recreate the utility partition.
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