HP ProLiant BL460c Generation 5 Server Blade Maintenance and Service Guide Part Number 504088-002 January 2009 (Second Edition)
© Copyright 2008, 2009 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. Microsoft and Windows are U.S.
Contents Customer self repair ...................................................................................................................... 5 Parts only warranty service ......................................................................................................................... 5 Illustrated parts catalog ............................................................................................................... 16 Server blade components ..........................................
SAS and SATA hard drive LED combinations .............................................................................................. 55 System board components........................................................................................................................ 56 Mezzanine connector definitions ..................................................................................................... 57 FBDIMM slot numbering ...................................................................
Customer self repair HP products are designed with many Customer Self Repair (CSR) parts to minimize repair time and allow for greater flexibility in performing defective parts replacement. If during the diagnosis period HP (or HP service providers or service partners) identifies that the repair can be accomplished by the use of a CSR part, HP will ship that part directly to you for replacement. There are two categories of CSR parts: • Mandatory—Parts for which customer self repair is mandatory.
• Obligatoire - Pièces pour lesquelles la réparation par le client est obligatoire. Si vous demandez à HP de remplacer ces pièces, les coûts de déplacement et main d'œuvre du service vous seront facturés. • Facultatif - Pièces pour lesquelles la réparation par le client est facultative. Ces pièces sont également conçues pour permettre au client d'effectuer lui-même la réparation.
NOTA: alcuni componenti HP non sono progettati per la riparazione da parte del cliente. Per rispettare la garanzia, HP richiede che queste parti siano sostituite da un centro di assistenza autorizzato. Tali parti sono identificate da un "No" nel Catalogo illustrato dei componenti. In base alla disponibilità e alla località geografica, le parti CSR vengono spedite con consegna entro il giorno lavorativo seguente.
anrufen und sich von einem Mitarbeiter per Telefon helfen lassen. Den Materialien, die mit einem CSRErsatzteil geliefert werden, können Sie entnehmen, ob das defekte Teil an HP zurückgeschickt werden muss. Wenn es erforderlich ist, das defekte Teil an HP zurückzuschicken, müssen Sie dies innerhalb eines vorgegebenen Zeitraums tun, in der Regel innerhalb von fünf (5) Geschäftstagen.
Centro de asistencia técnica de HP y recibirá ayuda telefónica por parte de un técnico. Con el envío de materiales para la sustitución de componentes CSR, HP especificará si los componentes defectuosos deberán devolverse a HP. En aquellos casos en los que sea necesario devolver algún componente a HP, deberá hacerlo en el periodo de tiempo especificado, normalmente cinco días laborables. Los componentes defectuosos deberán devolverse con toda la documentación relacionada y con el embalaje de envío.
periode, gewoonlijk vijf (5) werkdagen, retourneren aan HP. Het defecte onderdeel moet met de bijbehorende documentatie worden geretourneerd in het meegeleverde verpakkingsmateriaal. Als u het defecte onderdeel niet terugzendt, kan HP u voor het vervangende onderdeel kosten in rekening brengen. Bij reparatie door de klant betaalt HP alle verzendkosten voor het vervangende en geretourneerde onderdeel en kiest HP zelf welke koerier/transportonderneming hiervoor wordt gebruikt.
Serviço de garantia apenas para peças A garantia limitada da HP pode incluir um serviço de garantia apenas para peças. Segundo os termos do serviço de garantia apenas para peças, a HP fornece as peças de reposição sem cobrar nenhuma taxa. No caso desse serviço, a substituição de peças CSR é obrigatória. Se desejar que a HP substitua essas peças, serão cobradas as despesas de transporte e mão-de-obra do serviço.
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Illustrated parts catalog Server blade components Item Description Spare part number Customer self repair (on page 5) Mechanical components 1 Access panel 410303-001 Mandatory1 2 Hard drive blank 392613-001 Mandatory1 System components 3 Front panel/hard drive cage assembly with front panel LED/board 505864-001 Mandatory1 4 Processors — — a) 2.
Item Description Spare part number Customer self repair (on page 5) b) 3.00-GHz Intel® Xeon® processor E5450, quad-core, 2×6-MB L2 cache, 1333-MHz FSB* ** 457878-001 Optional2 c) 2.
Item 16 Description Spare part number Customer self repair (on page 5) c) Processor socket cover — — d) Hard drive backplane retainer — — Server blade handle kit* 434104-001 Optional2 a) Server blade handle — — b) Release button — — c) Server blade handle screw, T-15 — — d) Release button screws, T-15 (2) — — e) Server blade handle nut — — *Not shown **Do not mix processors with different speeds or cache sizes. 1 Mandatory—Parts for which customer self repair is mandatory.
Mandatory: Obligatorio—componentes para los que la reparación por parte del usuario es obligatoria. Si solicita a HP que realice la sustitución de estos componentes, tendrá que hacerse cargo de los gastos de desplazamiento y de mano de obra de dicho servicio. 2 Optional: Opcional— componentes para los que la reparación por parte del usuario es opcional. Estos componentes también están diseñados para que puedan ser reparados por el usuario.
Illustrated parts catalog 20
Removal and replacement procedures Required tools You need the following items for some procedures: • T-15 Torx screwdriver (provided inside the access panel) • HP Insight Diagnostics software ("HP Insight Diagnostics" on page 50) Safety considerations Before performing service procedures, review all the safety information. Preventing electrostatic discharge To prevent damaging the system, be aware of the precautions you need to follow when setting up the system or handling parts.
CAUTION: When performing non-hot-plug operations, you must power down the server blade and/or the system. However, it may be necessary to leave the server blade powered up when performing other operations, such as hot-plug installations or troubleshooting. Symbols on equipment The following symbols may be placed on equipment to indicate the presence of potentially hazardous conditions. This symbol indicates the presence of hazardous energy circuits or electric shock hazards.
Power down the server blade Before powering down the server blade for any upgrade or maintenance procedures, perform a backup of critical server data and programs. Depending on the Onboard Administrator configuration, use one of the following methods to power down the server blade: • Use a virtual power button selection through iLO2. This method initiates a controlled remote shutdown of applications and the OS before the server blade enter standby mode. • Press and release the Power On/Standby button.
3. Remove the server blade. 4. Place the server blade on a flat, level work surface. WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the internal system components to cool before touching them. CAUTION: To prevent damage to electrical components, properly ground the server blade before beginning any installation procedure. Improper grounding can cause ESD. Access panel To remove the component: 1. Power down the server blade (on page 23). 2.
Hard drive blank CAUTION: To prevent improper cooling and thermal damage, do not operate the server blade or the enclosure unless all hard drive and device bays are populated with either a component or a blank. Remove the component as indicated. To replace the blank, slide the blank into the bay until it locks into place. Hard drive To remove the component: 1. Determine the status of the hard drive from the hot-plug SAS hard drive LED combinations ("SAS and SATA hard drive LED combinations" on page 55).
3. Remove the hard drive. To replace the component: 1. Prepare the hard drive.
2. Install the hard drive. FBDIMM CAUTION: Use only HP FBDIMMs. FBDIMMs from other sources may adversely affect data integrity. To remove the component: 1. Power down the server blade (on page 23). 2. Remove the server blade (on page 23). 3. Remove the access panel ("Access panel" on page 24). 4. Remove the FBDIMM. To replace the component, reverse the removal procedure.
Hard drive backplane Some models of this server blade do not include a hard drive backplane. To remove the component: 1. Power down the server blade (on page 23). 2. Remove the server blade (on page 23). 3. Remove the access panel ("Access panel" on page 24). 4. Remove all hard drives ("Hard drive" on page 25). 5. Remove all hard drive blanks ("Hard drive blank" on page 25). CAUTION: Remove all hard drives and hard drive blanks before removing the hard drive backplane. 6.
To replace the component: 1. Install the hard drive backplane. Press down on the hard drive backplane retainer to seat the board. 2. Install the hard drives ("Hard drive" on page 25). 3. Install the hard drive blanks ("Hard drive blank" on page 25). 4. Install the access panel ("Access panel" on page 24). 5. Install the server blade. Hard drive backplane retainer To remove the component: 1. Power down the server blade (on page 23). 2. Remove the server blade (on page 23). 3.
7. Remove the hard drive backplane retainer. To replace the component: 1. Install the hard drive backplane retainer. 2. Install the hard drive backplane ("Hard drive backplane" on page 28). 3. Install the hard drives ("Hard drive" on page 25). 4. Install the hard drive blanks ("Hard drive blank" on page 25). 5. Install the access panel ("Access panel" on page 24). 6. Install the server blade. Front panel/hard drive cage assembly To remove the component: 1.
2. Remove the server blade (on page 23). 3. Remove the access panel ("Access panel" on page 24). 4. Remove all hard drives ("Hard drive" on page 25). 5. Remove all hard drive blanks ("Hard drive blank" on page 25). 6. Remove the hard drive backplane ("Hard drive backplane" on page 28). 7. Remove the front panel/hard drive cage assembly. To replace the component, reverse the removal procedure. Mezzanine card Optional mezzanine cards enable network connectivity and provide Fibre Channel support.
4. Remove the mezzanine card. To replace the component: 1. Install the mezzanine card. Press down on the connector to seat the card. 2. Install the access panel ("Access panel" on page 24). 3. Install the server blade. HP Smart Array E200i Controller cache module To remove the component: 1. Power down the server blade (on page 23). 2. Remove the server blade (on page 23). 3. Remove the access panel ("Access panel" on page 24). 4. Remove all hard drives ("Hard drive" on page 25).
5. Remove all hard drive blanks ("Hard drive blank" on page 25). 6. Remove the hard drive backplane ("Hard drive backplane" on page 28). 7. Remove the Smart Array E200i Controller cache module. To replace the component, reverse the removal procedure. HP Smart Array E200i Controller battery pack To remove the component: 1. Power down the server blade (on page 23). 2. Remove the server blade (on page 23). 3. Remove the access panel ("Access panel" on page 24). 4.
8. Remove the Smart Array E200i Controller battery pack. To replace the component, reverse the removal procedure. Server blade handle To remove the component: 1. Power down the server blade (on page 23). 2. Remove the server blade (on page 23). 3. Remove the access panel ("Access panel" on page 24). 4. Remove all hard drives ("Hard drive" on page 25). 5. Remove all hard drive blanks ("Hard drive blank" on page 25). 6. Remove the hard drive backplane ("Hard drive backplane" on page 28). 7.
8. Remove the server blade handle. To replace the component, reverse the removal procedure. Release button To remove the component: 1. Power down the server blade (on page 23). 2. Remove the server blade (on page 23). 3. Remove the access panel ("Access panel" on page 24). 4. Remove all hard drives ("Hard drive" on page 25). 5. Remove all hard drive blanks ("Hard drive blank" on page 25). 6. Remove the hard drive backplane ("Hard drive backplane" on page 28). 7.
8. Remove the release button. To replace the component, reverse the removal procedure. Heatsink WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the internal system components to cool before touching them. To remove the component: 1. Power down the server blade (on page 23). 2. Remove the server blade (on page 23). 3. Remove the access panel ("Access panel" on page 24). 4. Remove all hard drives ("Hard drive" on page 25). 5.
8. Remove the heatsink. To replace the component: 1. Clean the old thermal grease from the processor with the alcohol swab. Allow the alcohol to evaporate before continuing. 2. Remove the thermal interface protective cover from the heatsink. CAUTION: Heatsink retaining screws should be tightened in diagonally opposite pairs (in an "X" pattern).
3. Install the heatsink. 4. Install the front panel/hard drive cage assembly ("Front panel/hard drive cage assembly" on page 30). 5. Install the hard drive backplane ("Hard drive backplane" on page 28). 6. Install the hard drives ("Hard drive" on page 25). 7. Install the hard drive blanks ("Hard drive blank" on page 25). 8. Install the access panel ("Access panel" on page 24). 9. Install the server blade.
6. Remove the hard drive backplane ("Hard drive backplane" on page 28). 7. Remove the front panel/hard drive cage assembly ("Front panel/hard drive cage assembly" on page 30). 8. Remove the heatsink ("Heatsink" on page 36). 9. Open the processor retaining latch and the processor socket retaining bracket. 10. Using your fingers, remove the failed processor. To replace the component: IMPORTANT: Be sure the processor remains inside the processor installation tool.
1. If the processor has separated from the installation tool, carefully re-insert the processor in the tool. 2. Align the processor installation tool with the socket and install the spare processor. CAUTION: The processor is designed to fit one way into the socket. Use the alignment guides on the processor and socket to properly align the processor with the socket. Refer to the server blade hood label for specific instructions.
3. Press down firmly until the processor installation tool clicks and separates from the processor, and then remove the processor installation tool. 4. Close the processor retaining latch and the processor socket retaining bracket. 5. Clean the old thermal grease from the heatsink with the alcohol swab. Allow the alcohol to evaporate before continuing.
6. Apply all the grease to the top of the processor in one of the following patterns to ensure even distribution: CAUTION: Heatsink retaining screws should be tightened in diagonally opposite pairs (in an "X" pattern). 7. Install the heatsink. 8. Install the front panel/hard drive cage assembly ("Front panel/hard drive cage assembly" on page 30). 9. Install the hard drive backplane ("Hard drive backplane" on page 28). 10. Install the hard drive blanks ("Hard drive blank" on page 25). 11.
System board To remove the component: 1. Power down the server blade (on page 23). 2. Remove the server blade (on page 23). 3. Remove the access panel ("Access panel" on page 24). 4. Remove all hard drives ("Hard drive" on page 25). 5. Remove all hard drive blanks ("Hard drive blank" on page 25). 6. Remove the hard drive backplane ("Hard drive backplane" on page 28). 7. Remove the front panel/hard drive cage assembly ("Front panel/hard drive cage assembly" on page 30). 8.
12. Using your fingers, remove the processor from the failed system board. CAUTION: To avoid damage to the system board: • Do not touch the processor socket contacts. • Always install the processor socket cover after removing the processor from the socket. • Do not tilt or slide the processor when lowering the processor into the socket. 13. Remove the system board assembly.
1. Install the spare system board. 2. Prepare the processor socket on the spare system board: a. Open the processor retaining latch and the processor socket retaining bracket.
b. Remove the processor socket protective cover. 3. Install the processor socket cover onto the processor socket of the failed system board. 4. Install the processor on the spare system board. CAUTION: The processor is designed to fit one way into the socket. Use the alignment guides on the processor and socket to properly align the processor with the socket. Refer to the server blade hood label for specific instructions.
5. Close the processor retaining latch and the processor socket retaining bracket. 6. Clean the old thermal grease from the heatsink and the top of the processor with the alcohol swab. Allow the alcohol to evaporate before continuing. 7. Apply all the grease to the top of the processor in one of the following patterns to ensure even distribution: 8. Install the heatsink ("Heatsink" on page 36). IMPORTANT: Install all components with the same configuration that was used on the failed system board. 9.
After you replace the system board, you must re-enter the server serial number and the product ID. 1. During the server startup sequence, press the F9 key to access RBSU. 2. Select the System Options menu. 3. Select Serial Number. The following warning is displayed: WARNING! WARNING! WARNING! The serial number is loaded into the system during the manufacturing process and should NOT be modified. This option should only be used by qualified service personnel.
8. Remove the system board. 9. Identify the battery location ("System board components" on page 56). 10. Remove the battery. IMPORTANT: Replacing the system board battery resets the system ROM to its default configuration. After replacing the battery, reconfigure the system through RBSU. To replace the component, reverse the removal procedure.
Diagnostic tools Troubleshooting resources The HP ProLiant Servers Troubleshooting Guide provides procedures for resolving common problems and comprehensive courses of action for fault isolation and identification, error message interpretation, issue resolution, and software maintenance on ProLiant servers and server blades. This guide includes problemspecific flowcharts to help you navigate complex troubleshooting processes. To view the guide, select a language: • English (http://www.hp.
This functionality supports operating systems that may not be supported by the server blade. For operating systems supported by the server blade, see the HP website (http://www.hp.com/go/supportos). If a significant change occurs between data-gathering intervals, the survey function marks the previous information and overwrites the survey data files to reflect the latest changes in the configuration.
HP Instant Support Enterprise Edition ISEE is a proactive remote monitoring and diagnostic tool to help manage your systems and devices, a feature of HP support. ISEE provides continuous hardware event monitoring and automated notification to identify and prevent potential critical problems. Through remote diagnostic scripts and vital system configuration information collected about your systems, ISEE enables fast restoration of your systems.
Component identification Front panel components Item Description 1 Hard drive bay 1 2 Power On/Standby button 3 SUV connector* 4 Hard drive bay 2 5 Server blade handle 6 Release button 7 Serial label pull tab * The SUV connector and the HP c-Class Blade SUV cable are for some server blade configuration and diagnostic procedures.
Front panel LEDs Item Description Status 1 UID LED Blue = Identified Blue flashing = Active remote management Off = No active remote management 2 Health LED Green = Normal Flashing = Booting Amber = Degraded condition Red = Critical condition 3 NIC 1 LED* Green = Network linked Green flashing = Network activity Off = No link or activity 4 NIC 2 LED* Green = Network linked Green flashing = Network activity Off = No link or activity 5 System power LED Green = On Amber = Standby (auxiliary po
SAS and SATA hard drive LEDs Item Description 1 Fault/UID LED (amber/blue) 2 Online LED (green) SAS and SATA hard drive LED combinations Online/activity LED (green) Fault/UID LED (amber/blue) Interpretation On, off, or flashing Alternating amber and blue The drive has failed, or a predictive failure alert has been received for this drive; it also has been selected by a management application.
Online/activity LED (green) Fault/UID LED (amber/blue) Interpretation Flashing irregularly Amber, flashing regularly (1 Hz) The drive is active, but a predictive failure alert has been received for this drive. Replace the drive as soon as possible. Flashing irregularly Off The drive is active, and it is operating normally. Off Steadily amber A critical fault condition has been identified for this drive, and the controller has placed it offline. Replace the drive as soon as possible.
Item Description 12 Enclosure connector The symbols correspond to the symbols located on the interconnect bays. For more information, see the HP ProLiant BL460c Generation 5 Server Blade Installation Instructions that ship with the server blade. Mezzanine connector definitions Item PCIe Mezzanine connector 1 x4, Type I mezzanine card only Mezzanine connector 2 x8, Type 1 or II mezzanine card A PCIe x4 mezzanine connector supports x8 cards at up to x4 speeds.
Position Function Default 5* Password disabled Off 6* Reset configuration Off 7 Reserved Off 8 Reserved Off *To access redundant ROM, set S1, S5, and S6 to ON. Hard drive backplane components Some models of this server blade do not include a hard drive backplane.
HP c-Class Blade SUV Cable Item Connector Description 1 Server blade For connecting to the SUV connector on the server blade front panel 2 Video For connecting a video monitor 3 USB For connecting up to two USB devices 4 Serial For trained personnel to connect a null modem serial cable and perform advanced diagnostic procedures Component identification 59
Specifications Environmental specifications Specification Value Temperature range* Operating 10°C to 35°C (50°F to 95°F) Shipping -40°C to 60°C (-40°F to 140°F) Storage -20°C to 60°C (-4°F to 140°F) Maximum wet bulb temperature 30°C (86°F) Relative humidity (noncondensing)** Operating 10% to 90% Shipping 10% to 90% Storage 10% to 95% * All temperature ratings shown are for sea level. An altitude derating of 1°C per 304.8 m (1.8°F per 1,000 ft) to 3048 m (10,000 ft) is applicable.
Acronyms and abbreviations ADU Array Diagnostics Utility BBWC battery-backed write cache CSR Customer Self Repair ESD electrostatic discharge FBDIMM fully buffered DIMM FC Fibre Channel HBA host bus adapter I/O input/output iLO 2 Integrated Lights-Out 2 IML Integrated Management Log LED light-emitting diode NIC network interface controller Acronyms and abbreviations 61
PCI peripheral component interface PCIe peripheral component interconnect express RBSU ROM-Based Setup Utility ROM read-only memory SAS serial attached SCSI SATA serial ATA SFF small form-factor SIM Systems Insight Manager SUV serial, USB, video UID unit identification UPS uninterruptible power system USB universal serial bus Acronyms and abbreviations 62
Index A access panel 16, 24 Array Diagnostic Utility (ADU) 51 B backplane, hard drive 28, 58 battery 16, 48, 56 battery-backed write cache battery pack 16, 33 buttons 53 C cache module 16, 32 cautions 21 component identification 53, 55 components 16, 53 connectors 53 CSR (customer self repair) 5 customer self repair (CSR) 5 D diagnostic tools 50 diagnostics utility 50 E electrostatic discharge 21 enclosure connector 56 F FBDIMM slot locations 56, 57 FBDIMMs 16, 27, 56, 57 features 53 Fibre Channel mezz
P W part numbers 16 Power On/Standby button 53 powering down 23 preparation procedures 22 processor socket 56 processor socket cover 16 processors 16, 38, 56 warnings 21 R release button 16, 35, 53 removing the access panel 24 removing the server blade 23 required tools 21 S safety considerations 21 safety information 21 SAS drives 16, 25, 55 SAS hard drive LEDs 55 SATA hard drive 16, 25, 55 SATA hard drive LEDs 55 serial connector 59 serial label pull tab 53 server blade handle 16, 34, 53 Smart Array
