HP ProLiant BL2x220c Generation 5 Server Blade User Guide Part Number 468227-001 March 2008 (First Edition)
© Copyright 2008 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. Microsoft, Windows, and Windows NT are U.S.
Contents Component identification............................................................................................................... 6 Front panel components ................................................................................................................................ 6 Front panel LEDs .......................................................................................................................................... 7 System board components ............................
Software and configuration utilities ............................................................................................... 39 Server configuration ................................................................................................................................... 39 Server blade deployment tools..................................................................................................................... 39 Software drivers and additional components............................
Regulatory compliance notices ..................................................................................................... 73 Regulatory compliance identification numbers ............................................................................................... 73 Federal Communications Commission notice ................................................................................................. 73 FCC rating label ..........................................................................
Component identification Front panel components Item Description 1 Server B Power On/Standby button 2 Server B serial label pull tab 3 Server B HP c-Class Blade SUV Cable connector* 4 Server blade handle 5 Server A HP c-Class Blade SUV Cable connector* 6 Server A serial label pull tab 7 Server A Power On/Standby button * The SUV connector and the HP c-Class Blade SUV Cable are for some server blade configuration and diagnostic procedures.
Front panel LEDs Item Description Status 1 Server B system power LED Green = On Amber = Standby (auxiliary power available) Off = No power available to server 2 Server B UID LED Blue = Identified Blue flashing = Active remote management Off = No active remote management 3 Server B health LED Green = Normal Amber = Degraded condition Red = Critical condition 4 Server B NIC link and activity LED* Green = Network linked Green flashing = Network activity Off = No link or activity 5 Server A NIC
Item Description Status 8 Server A system power LED Green = On Amber = Standby (auxiliary power available) Off = No power available to server * Actual NIC numbers depend on several factors, including the operating system installed on the server blade.
Server B system board components Item Description 1 Hard drive connector 2 Processor socket 2 3 Processor socket 1 (populated) 4 System maintenance switch 5 System battery 6 Signal connector 7 Server B serial number label 8 DIMM slots 9 Internal USB connector DIMM slot numbering For installation guidelines and population order, see "Memory options ("Memory option" on page 23).
Server A DIMM slots Server B DIMM slots Mezzanine connector definitions Item PCIe support Server support Mezzanine connector 1 x8, Type I mezzanine card only Server A only Mezzanine connector 2 x8, Type 1 mezzanine card only Server B only A PCIe x8 mezzanine connector supports x16 cards at up to x8 speeds.
System maintenance switch Position Function Default 1 iLO 2 security override Off 2 Configuration lock Off 3 Reserved Off 4 Reserved Off 5 Password disabled Off 6 Reset configuration Off 7 Reserved Off 8 Reserved Off When the system maintenance switch position 6 is set to the On position, the system is prepared to erase all system configuration settings from both CMOS and NVRAM. CAUTION: Clearing CMOS and/or NVRAM deletes configuration information.
HP c-Class Blade SUV Cable Item Connector Description 1 Server blade For connecting to the SUV connector on the server blade front panel 2 Video For connecting a video monitor 3 USB For connecting up to two USB devices 4 Serial For trained personnel to connect a null modem serial cable and perform advanced diagnostic procedures Component identification 12
Operations Power up the server blade The Onboard Administrator initiates an automatic power-up sequence when the server blade is installed. If the default setting is changed, use one of the following methods to power up the server blade: • Use an iLO 2 virtual power button selection for server A and server B. • Press and release the server A and server B Power On/Standby button. When the server blade goes from the standby mode to the full power mode, the system power LED changes from amber to green.
After initiating a virtual power down command, be sure that both server A and server B are in standby mode by observing that the system power LEDs are amber. Remove the server blade To remove the component: 1. Identify the proper server blade. 2. Power down the server blade (on page 13). 3. Remove the server blade. 4. Place the server blade on a flat, level work surface.
To remove the component: 1. Power down the server blade (on page 13). 2. Remove the server blade (on page 14). 3. Place the server blade on a flat, level work surface with the bezel facing away from you. 4. Extend the server B serial label pull tab. CAUTION: The jackscrews control the unseating and seating of critical system connectors. Failure to use the jackscrews to remove and install the server B assembly can cause the system boards to fail. 5.
CAUTION: The jackscrews control the unseating and seating of critical system connectors. Failure to use the jackscrews to remove and install the server B assembly can cause the system boards to fail. 5. Engage the threads on jackscrew 1 and tighten six turns clockwise. 6. Engage the threads on jackscrew 2 and tighten fully. 7. Tighten jackscrew 1 fully.
Setup Overview To install a server blade, complete the following steps: 1. Install and configure an HP BladeSystem c-Class enclosure. 2. Install any server blade options. 3. Install interconnect modules in the enclosure. 4. Connect the interconnect modules to the network. 5. Install a server blade. 6. Complete the server blade configuration. Installing an HP BladeSystem c-Class enclosure Before performing any server blade-specific procedures, install an HP BladeSystem c-Class enclosure.
Interconnect bay numbering and device mapping • HP BladeSystem c7000 Enclosure • HP BladeSystem c3000 Enclosure To support network connections for specific signals, install an interconnect module in the bay corresponding to the embedded NIC or mezzanine signals.
Server blade signal c7000 interconnect bay c3000 interconnect bay Server B NIC 2 (Embedded) 4 2 Server B mezzanine 7 and 8 3 and 4 Interconnect bay labels For detailed port mapping information, see the HP BladeSystem enclosure installation poster or the HP BladeSystem enclosure setup and installation guide on the HP website (http://www.hp.com/go/bladesystem/documentation).
2. Remove the enclosure connector cover. 3. Install the server blade. Completing the configuration To complete the server blade and HP BladeSystem configuration, see the overview card that ships with the enclosure.
Hardware options installation Introduction If more than one option is being installed, read the installation instructions for all the hardware options and identify similar steps to streamline the installation process. WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the internal system components to cool before touching them. CAUTION: To prevent damage to electrical components, properly ground the server before beginning any installation procedure.
5. Remove the four screws from the hard drive carrier. 6. Install the hard drive in the carrier.
7. Install the hard drive assembly in the server blade. 8. Install the server B assembly ("Install server B assembly" on page 15). 9. Install the server blade ("Installing a server blade" on page 19). Memory option You can expand server memory by installing PC2-5300 Registered DDR2 SDRAM DIMMs. Each server supports up to 16 GB of memory using four 4-GB DIMMs. NOTE: The Advanced Memory Protection option in RBSU provides additional memory protection beyond Advanced ECC.
• • Install only ECC PC2-5300 Registered DDR2 SDRAM DIMMs that meet the following specifications: o Supply voltage: 1.8 V o Bus width: 72 bits Always install DIMMs in sequence (1A, 2B, 3C, 4D). Each server supports up to 16 GB of memory when 4-GB memory modules are installed. The amount of memory supported is independent of the processor configuration. Each server supports multiple memory modes, based on DIMM population. The system will default to Advanced ECC.
Optional mezzanine cards enable network connectivity, provide Fibre Channel support, and provide hard drive caching support. For mezzanine card locations, see the system board components (on page 8). For mezzanine card signal mapping, see "Interconnect bay numbering and device mapping (on page 18)" and the HP ProLiant BL2x220c Generation 5 Server Blade Installation Instructions that ship with the server blade. To install the component: 1. Power down the server blade (on page 13). 2.
6. Install the server B assembly ("Install server B assembly" on page 15). 7. Install the server blade ("Installing a server blade" on page 19). Cache module battery option To install the component: 1. Power down the server blade (on page 13). 2. Remove the server blade (on page 14). 3. Access the internal server components (on page 14). 4. Remove the server A USB key, if installed. 5. Remove the hard drive carrier. Retain the component for future use. 6.
7. Install the upper cache battery in the battery tray. 8. Connect the cables to the battery packs.
9. Install the battery tray. 10. Do one of the following: o If a heatsink blank is installed on processor socket 2, then remove the heatsink blank, route the cables between the processor socket and the chassis, and install the heatsink blank. CAUTION: Route the cable so that it does not become pinched when the system board is installed.
13. Route the battery cable attached to the lower battery through the clip near the DIMM slots, through the baffle and into the space between the mezzanine card mounting posts and the mezzanine connectors. 14. Route the battery cable connected to the upper battery through the clip near the DIMM slots, through the baffle and into the space near the signal connector. 15. Install the lower mezzanine card. The cables must lie flat between the mezzanine card and the system board.
20. Install the cable shield. 21. Install the server A USB key, if removed. CAUTION: Route the cache module battery cables so that they do not become pinched when the server B assembly is installed. 22. Install the server B assembly ("Install server B assembly" on page 15). 23. Install the server blade ("Installing a server blade" on page 19).
CAUTION: The heatsink thermal interface media is not reusable and must be replaced if the heatsink is removed from the processor after it has been installed. IMPORTANT: When installing the heatsink, align the guide pins on the processor retention bracket with the alignment holes in the heatsink. IMPORTANT: Processor socket 1 must always be populated. If processor socket 1 is empty, the server blade does not power up.
5. Open the processor retaining latch and the processor socket retaining bracket. 6. Remove the processor socket protective cover. IMPORTANT: Be sure the processor remains inside the processor installation tool.
7. If the processor has separated from the installation tool, carefully re-insert the processor in the tool. 8. Align the processor installation tool with the socket and install the processor.
9. Press down firmly until the processor installation tool clicks and separates from the processor, and then remove the processor installation tool. 10. Close the processor socket retaining bracket and the processor retaining latch.
11. Remove the thermal interface protective cover from the heatsink. CAUTION: Heatsink retaining screws should be tightened in diagonally opposite pairs (in an "X" pattern). IMPORTANT: When installing the heatsink, align the guide pins on the processor retention bracket with the alignment holes in the heatsink. 12. Install the heatsink. CAUTION: Route the cache module battery cables so that they do not become pinched when the server B assembly is installed. 13.
Cabling Using the HP c-Class Blade SUV Cable The HP c-Class Blade SUV Cable enables the user to perform server blade administration, configuration, and diagnostic procedures by connecting video and USB devices directly to the server blade. For SUV cable connectors, see "HP c-Class Blade SUV Cable (on page 12).
4. Connect a USB keyboard to the second USB connector. Item Description 1 Monitor 2 USB mouse 3 HP c-Class Blade SUV Cable 4 Server blade 5 Video connector 6 USB keyboard Accessing a server blade with local media devices Use a USB hub when connecting a USB diskette drive and/or USB CD-ROM drive to the server blade. The USB hub provides additional connections.
o USB diskette Item Description 1 Monitor 2 USB mouse 3 HP c-Class Blade SUV Cable 4 Server blade 5 USB hub 6 USB keyboard 7 USB CD/DVD-ROM drive or diskette drive BBWC battery cabling Cabling 38
Software and configuration utilities Server configuration For software configuration purposes, all references to the term "server blade" apply to server A and server B independently. Each server in the HP ProLiant BL2x220c Generation 5 Server Blade must be configured with its own operating system and network connectivity.
• Send alerts from iLO 2 regardless of the state of the host server blade. • Access advanced troubleshooting features provided by iLO 2. • Launch a web browser, use SNMP alerting, and diagnose the server blade with HP SIM. • Configure static IP bay settings for the dedicated iLO 2 management NICs on each server blade in an enclosure for faster deployment. To connect to the server blade using iLO 2, install the server blade in an enclosure.
o AMD Athlon™ XP processor (700 MHz or greater recommended), AMD Athlon™ 64 processor, or Intel® Pentium® III or higher processor (700 MHz or greater recommended) o 128 MB of RAM o Microsoft® Windows® 2000 Professional or Microsoft® Windows® XP OS o Microsoft® Internet Explorer 5.
1.3.1_08 1.4.1 for Windows® users only 1.4.2 for Linux users only Access the Java™ Runtime Environment versions at the HP website (http://java.sun.com/products/archive/index.html). • Network server with an OS installed Deployment methods Three primary deployment methods are supported: IMPORTANT: To deploy a server blade without the RDP, create a bootable diskette or image of a bootable diskette.
SmartStart Scripting Toolkit The SmartStart Scripting Toolkit is a server deployment product that delivers an unattended automated installation for high-volume server deployments. The SmartStart Scripting Toolkit is designed to support ProLiant BL, ML, and DL servers. The toolkit includes a modular set of utilities and important documentation that describes how to apply these new tools to build an automated server deployment process.
To deploy with a boot CD: 1. Use the local I/O cable to connect a USB CD-ROM drive to the server blade. Refer to "Connecting locally to a server blade with video and USB devices (on page 36)." 2. Insert the boot CD into the USB CD-ROM drive. 3. Reboot the server blade. 4. After the server blade boots, follow the normal installation procedure for an OS. Windows Server™ 2003 cannot be installed from a USB CD-ROM on the I/O cable if the hard drive is completely blank (no partitions defined).
7. After the server blade boots, follow the normal network installation procedure for the OS. Creating a boot diskette The SmartStart Scripting Toolkit provides the tools and information for creating a boot diskette. For details, refer to the SmartStart Scripting Toolkit User Guide and download the latest version of the software from the HP website (http://www.hp.com/servers/sstoolkit). As an alternative method, configure the hardware manually with RBSU and the iLO 2 remote console.
• Configuring memory options • Language selection For more information on RBSU, see the HP ROM-Based Setup Utility User Guide on the Documentation CD or the HP website (http://www.hp.com/support/smartstart/documentation). Using RBSU To use RBSU, use the following keys: • To access RBSU, press the F9 key during power-up when prompted. • To navigate the menu system, use the arrow keys. • To make selections, press the Enter key.
primary boot controller), execute RBSU by pressing the F9 key when prompted. After the settings are selected, exit RBSU and allow the server to reboot automatically. For more information on RBSU, see the HP ROM-Based Setup Utility User Guide on the Documentation CD or the HP website (http://www.hp.com/support/smartstart/documentation). Boot options Near the end of the boot process, the boot options screen is displayed.
Management tools Automatic Server Recovery ASR is a feature that causes the system to restart when a catastrophic operating system error occurs, such as a blue screen, ABEND, or panic. A system fail-safe timer, the ASR timer, starts when the System Management driver, also known as the Health Driver, is loaded. When the operating system is functioning properly, the system periodically resets the timer. However, when the operating system fails, the timer expires and restarts the server.
For more information, and to download the utility, refer to the StorageWorks L&TT website (http://h18006.www1.hp.com/products/storageworks/ltt). HP Systems Insight Manager HP SIM is a web-based application that allows system administrators to accomplish normal administrative tasks from any remote location, using a web browser. HP SIM provides device management capabilities that consolidate and integrate management data from HP and third-party devices.
HP ProLiant Essentials Vulnerability and Patch Management Pack The HP ProLiant Essentials Vulnerability and Patch Management Pack software extends the functionality of HP Systems Insight Manager (HP SIM) to provide vulnerability and patch management for target systems. The Vulnerability and Patch Management Pack is an all-in-one vulnerability assessment and patch management tool.
For more information about Insight Control Environment suites, see the HP website (http://www.hp.com/go/ice). USB support and functionality USB support HP provides both standard USB support and legacy USB support. Standard support is provided by the OS through the appropriate USB device drivers. Before the OS loads, HP provides support for USB devices through legacy USB support, which is enabled by default in the system ROM. HP hardware supports USB version 1.1 or 2.
HP Insight Diagnostics Online Edition is a web-based application that captures system configuration and other related data needed for effective server blade management. Available in Microsoft® Windows® and Linux versions, the utility helps to ensure proper system operation. For more information or to download the utility, refer to the HP website (http://www.hp.com/servers/diags).
Automatic ROMPaq disaster recovery 1. Create a ROMPaq diskette using the Autorun Menu on the SmartStart CD. 2. Power down the server blade (on page 13). 3. Insert the ROMPaq diskette. 4. Power up the server blade. 5. o If the diskette is valid, the server blade generates one long beep and two short beeps to indicate that the server blade is in disaster recovery mode. o If the diskette is invalid or not inserted, the server blade continues to beep.
Keeping the system current Drivers The server includes new hardware that may not have driver support on all operating system installation media. If you are installing a SmartStart-supported operating system, use the SmartStart software and its Assisted Path feature to install the operating system and latest driver support. NOTE: If you are installing drivers from the SmartStart CD or the Software Maintenance CD, refer to the SmartStart website (http://www.hp.
System Online ROM flash component utility The Online ROM Flash Component Utility enables system administrators to efficiently upgrade system or controller ROM images across a wide range of servers and array controllers. This tool has the following features: • Works offline and online • Supports Microsoft® Windows NT®, Windows® 2000, Windows Server™ 2003, Novell Netware, and Linux operating systems IMPORTANT: This utility supports operating systems that may not be supported by the server.
Troubleshooting Troubleshooting resources The HP ProLiant Servers Troubleshooting Guide provides procedures for resolving common problems and comprehensive courses of action for fault isolation and identification, error message interpretation, issue resolution, and software maintenance on ProLiant servers and server blades. This guide includes problemspecific flowcharts to help you navigate complex troubleshooting processes. To view the guide, select a language: • English (http://www.hp.
Important safety information Familiarize yourself with the safety information in the following sections before troubleshooting the server. Important safety information Before servicing this product, read the Important Safety Information document provided with the server. Symbols on equipment The following symbols may be placed on equipment to indicate the presence of potentially hazardous conditions. This symbol indicates the presence of hazardous energy circuits or electric shock hazards.
WARNING: Only authorized technicians trained by HP should attempt to repair this equipment. All troubleshooting and repair procedures are detailed to allow only subassembly/module-level repair. Because of the complexity of the individual boards and subassemblies, no one should attempt to make repairs at the component level or to make modifications to any printed wiring board. Improper repairs can create a safety hazard.
6. Collect all tools and utilities, such as a Torx screwdriver, loopback adapters, ESD wrist strap, and software utilities, necessary to troubleshoot the problem. o You must have the appropriate Health Drivers and Management Agents installed on the server. NOTE: To verify the server configuration, connect to the System Management homepage and select Version Control Agent.
The available flowcharts include: • Start diagnosis flowchart (on page 60) • General diagnosis flowchart (on page 61) • Server blade power-on problems flowchart (on page 63) • POST problems flowchart (on page 65) • OS boot problems flowchart (on page 67) • Server fault indications flowchart (on page 69) Start diagnosis flowchart Use the following flowchart to start the diagnostic process.
General diagnosis flowchart The General diagnosis flowchart provides a generic approach to troubleshooting. If you are unsure of the problem, or if the other flowcharts do not fix the problem, use the following flowchart.
Item See 4 The most recent version of a particular server or option firmware is available on the following websites: • HP Support website (http://www.hp.com/support) • HP ROM-BIOS/Firmware Updates website (http://h18023.www1.hp.com/support/files/server/us/romflash.ht ml) 5 "General memory problems are occurring" in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website (http://www.hp.
Server blade power-on problems flowchart Symptoms: • The server does not power on. • The system power LED is off or amber.
• The health LED is red or amber. NOTE: For the location of server LEDs and information on their statuses, refer to the server documentation.
POST problems flowchart Symptoms: • Server does not complete POST NOTE: The server has completed POST when the system attempts to access the boot device.
Item Refer to 1 Server blade power-on problems flowchart (on page 63) 2 "POST error messages and beep codes (on page 71)" 3 "Video problems" in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website (http://www.hp.com/support) 4 "Symptom information (on page 58)" 5 "General memory problems are occurring" in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website (http://www.hp.
OS boot problems flowchart There are two ways to use SmartStart when diagnosing OS boot problems on a server blade: • Use iLO to attach virtual devices remotely to mount the SmartStart CD on the server blade. • Use an HP c-Class Blade SUV Cable and drive to connect to the server blade, and then restart the server blade.
• Server does not boot SmartStart Possible causes: • Corrupted OS • Hard drive subsystem problem • Incorrect boot order setting in RBSU Item See 1 HP ROM-Based Setup Utility User Guide (http://www.hp.com/servers/smartstart) 2 "POST problems flowchart (on page 65)" 3 • "Hard drive problems" in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website (http://www.hp.
* See the server blade OS boot problems flowchart (on page 67) Server fault indications flowchart Symptoms: • Server boots, but a fault event is reported by Insight Management Agents • Server boots, but the internal health LED, external health LED, or component health LED is red or amber Troubleshooting 69
NOTE: For the location of server LEDs and information on their statuses, refer to the server documentation. Possible causes: • Improperly seated or faulty internal or external component • Unsupported component installed • Redundancy failure • System overtemperature condition Item See 1 "Management agents" or in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website (http://www.hp.
POST error messages and beep codes For a complete listing of error messages, refer to the "POST error messages" in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website (http://www.hp.com/support). WARNING: To avoid potential problems, ALWAYS read the warnings and cautionary information in the server documentation before removing, replacing, reseating, or modifying system components.
Battery replacement HP recommends replacing the battery on both server A and server B when either battery is replaced. If the server blade no longer automatically displays the correct date and time, you may need to replace the battery that provides power to the real-time clock. Under normal use, battery life is 5 to 10 years. WARNING: The computer contains an internal lithium manganese dioxide, a vanadium pentoxide, or an alkaline battery pack.
Regulatory compliance notices Regulatory compliance identification numbers For the purpose of regulatory compliance certifications and identification, this product has been assigned a unique regulatory model number. The regulatory model number can be found on the product nameplate label, along with all required approval markings and information. When requesting compliance information for this product, always refer to this regulatory model number.
energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation.
Canadian notice (Avis Canadien) Class A equipment This Class A digital apparatus meets all requirements of the Canadian Interference-Causing Equipment Regulations. Cet appareil numérique de la classe A respecte toutes les exigences du Règlement sur le matériel brouilleur du Canada. Class B equipment This Class B digital apparatus meets all requirements of the Canadian Interference-Causing Equipment Regulations.
This symbol on the product or on its packaging indicates that this product must not be disposed of with your other household waste. Instead, it is your responsibility to dispose of your waste equipment by handing it over to a designated collection point for the recycling of waste electrical and electronic equipment.
Korean notice Class A equipment Class B equipment Laser compliance This product may be provided with an optical storage device (that is, CD or DVD drive) and/or fiber optic transceiver. Each of these devices contains a laser that is classified as a Class 1 Laser Product in accordance with US FDA regulations and the IEC 60825-1. The product does not emit hazardous laser radiation. Each laser product complies with 21 CFR 1040.10 and 1040.11 except for deviations pursuant to Laser Notice No.
WARNING: The computer contains an internal lithium manganese dioxide, a vanadium pentoxide, or an alkaline battery pack. A risk of fire and burns exists if the battery pack is not properly handled. To reduce the risk of personal injury: • Do not attempt to recharge the battery. • Do not expose the battery to temperatures higher than 60°C (140°F). • Do not disassemble, crush, puncture, short external contacts, or dispose of in fire or water.
Electrostatic discharge Preventing electrostatic discharge To prevent damaging the system, be aware of the precautions you need to follow when setting up the system or handling parts. A discharge of static electricity from a finger or other conductor may damage system boards or other static-sensitive devices. This type of damage may reduce the life expectancy of the device. To prevent electrostatic damage: • Avoid hand contact by transporting and storing products in static-safe containers.
Specifications Environmental specifications Specification Value Temperature range* Operating 10°C to 35°C (50°F to 95°F) Shipping -40°C to 60°C (-40°F to 140°F) Storage -20°C to 60°C (-4°F to 140°F) Maximum wet bulb temperature 30°C (86°F) Relative humidity (noncondensing)** Operating 10% to 90% Shipping 10% to 90% Storage 10% to 95% * All temperature ratings shown are for sea level. An altitude derating of 1°C per 304.8 m (1.8°F per 1,000 ft) to 3048 m (10,000 ft) is applicable.
Technical support Before you contact HP Be sure to have the following information available before you call HP: • Technical support registration number (if applicable) • Product serial number • Product model name and number • Product identification number • Applicable error messages • Add-on boards or hardware • Third-party hardware or software • Operating system type and revision level HP contact information For the name of the nearest HP authorized reseller: • In the United States, see
• Mandatory—Parts for which customer self repair is mandatory. If you request HP to replace these parts, you will be charged for the travel and labor costs of this service. • Optional—Parts for which customer self repair is optional. These parts are also designed for customer self repair. If, however, you require that HP replace them for you, there may or may not be additional charges, depending on the type of warranty service designated for your product.
l'ensemble des frais d'expédition et de retour, et détermine la société de courses ou le transporteur à utiliser. Pour plus d'informations sur le programme CSR de HP, contactez votre Mainteneur Agrée local. Pour plus d'informations sur ce programme en Amérique du Nord, consultez le site Web HP (http://www.hp.com/go/selfrepair).
lassen möchten, können bei diesem Service je nach den für Ihr Produkt vorgesehenen Garantiebedingungen zusätzliche Kosten anfallen. HINWEIS: Einige Teile sind nicht für Customer Self Repair ausgelegt. Um den Garantieanspruch des Kunden zu erfüllen, muss das Teil von einem HP Servicepartner ersetzt werden. Im illustrierten Teilekatalog sind diese Teile mit „No“ bzw. „Nein“ gekennzeichnet. CSR-Teile werden abhängig von der Verfügbarkeit und vom Lieferziel am folgenden Geschäftstag geliefert.
de envío. Si no enviara el componente defectuoso requerido, HP podrá cobrarle por el de sustitución. En el caso de todas sustituciones que lleve a cabo el cliente, HP se hará cargo de todos los gastos de envío y devolución de componentes y escogerá la empresa de transporte que se utilice para dicho servicio. Para obtener más información acerca del programa de Reparaciones del propio cliente de HP, póngase en contacto con su proveedor de servicios local.
• Obrigatória – Peças cujo reparo feito pelo cliente é obrigatório. Se desejar que a HP substitua essas peças, serão cobradas as despesas de transporte e mão-de-obra do serviço. • Opcional – Peças cujo reparo feito pelo cliente é opcional. Essas peças também são projetadas para o reparo feito pelo cliente. No entanto, se desejar que a HP as substitua, pode haver ou não a cobrança de taxa adicional, dependendo do tipo de serviço de garantia destinado ao produto.
Technical support 87
Technical support 88
Acronyms and abbreviations ABEND abnormal end ASR Automatic Server Recovery BBWC battery-backed write cache CSR Customer Self Repair DHCP Dynamic Host Configuration Protocol FC Fibre Channel iLO 2 Integrated Lights-Out 2 IML Integrated Management Log NBP Network Bootstrap Program ORCA Option ROM Configuration for Arrays POST Power-On Self Test PXE Preboot Execution Environment Acronyms and abbreviations 89
RBSU ROM-Based Setup Utility SATA serial ATA SIM Systems Insight Manager UID unit identification USB universal serial bus VCA Version Control Agent Acronyms and abbreviations 90
Index A E ASR (Automatic Server Recovery) 48 Automatic Server Recovery (ASR) 48 electrostatic discharge 79 error messages 71 European Union notice 75 B battery 77 battery replacement notice 77 BBWC cabling 38 beep codes 71 BIOS Serial Console 47 BIOS upgrade 48 BSMI notice 76 buttons 6 C cables 36, 59, 74 cabling 36 cache module battery pack 26 Canadian notice 75 Care Pack 55 component identification 6 configuration of system 20, 39, 45 configuration tools 45 connection problems 59 connectors 6 contact
J Japanese notice 76 K Korean notices 77 resources 45 ROM, updating 55 ROM-Based Setup Utility (RBSU) 45 ROMPaq utility 48 S Online ROM Flash Component Utility 55 operating systems 54 operations 13 options installation 21 OS boot problems flowchart 67 safety considerations 57 scripted installation 43 serial number 47 series number 73 server fault indications flowchart 69 server features and options 21 service notifications 59 SmartStart Scripting Toolkit 43 specifications 80 specifications, environment
