HP ProLiant BL2x220c Generation 5 Server Blade Maintenance and Service Guide Part Number 468228-002 August 2008 (Second Edition)
© Copyright 2008 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. Microsoft and Windows are U.S. registered trademarks of Microsoft Corporation.
Contents Customer self repair ...................................................................................................................... 5 Parts only warranty service ......................................................................................................................... 5 Illustrated parts catalog ............................................................................................................... 16 Server blade components ..........................................
Server A DIMM slots ...................................................................................................................... 62 Server B DIMM slots ...................................................................................................................... 62 Mezzanine connector definitions ..................................................................................................... 62 System maintenance switch..................................................................
Customer self repair HP products are designed with many Customer Self Repair (CSR) parts to minimize repair time and allow for greater flexibility in performing defective parts replacement. If during the diagnosis period HP (or HP service providers or service partners) identifies that the repair can be accomplished by the use of a CSR part, HP will ship that part directly to you for replacement. There are two categories of CSR parts: • Mandatory—Parts for which customer self repair is mandatory.
• Obligatoire - Pièces pour lesquelles la réparation par le client est obligatoire. Si vous demandez à HP de remplacer ces pièces, les coûts de déplacement et main d'œuvre du service vous seront facturés. • Facultatif - Pièces pour lesquelles la réparation par le client est facultative. Ces pièces sont également conçues pour permettre au client d'effectuer lui-même la réparation.
NOTA: alcuni componenti HP non sono progettati per la riparazione da parte del cliente. Per rispettare la garanzia, HP richiede che queste parti siano sostituite da un centro di assistenza autorizzato. Tali parti sono identificate da un "No" nel Catalogo illustrato dei componenti. In base alla disponibilità e alla località geografica, le parti CSR vengono spedite con consegna entro il giorno lavorativo seguente.
anrufen und sich von einem Mitarbeiter per Telefon helfen lassen. Den Materialien, die mit einem CSRErsatzteil geliefert werden, können Sie entnehmen, ob das defekte Teil an HP zurückgeschickt werden muss. Wenn es erforderlich ist, das defekte Teil an HP zurückzuschicken, müssen Sie dies innerhalb eines vorgegebenen Zeitraums tun, in der Regel innerhalb von fünf (5) Geschäftstagen.
Centro de asistencia técnica de HP y recibirá ayuda telefónica por parte de un técnico. Con el envío de materiales para la sustitución de componentes CSR, HP especificará si los componentes defectuosos deberán devolverse a HP. En aquellos casos en los que sea necesario devolver algún componente a HP, deberá hacerlo en el periodo de tiempo especificado, normalmente cinco días laborables. Los componentes defectuosos deberán devolverse con toda la documentación relacionada y con el embalaje de envío.
periode, gewoonlijk vijf (5) werkdagen, retourneren aan HP. Het defecte onderdeel moet met de bijbehorende documentatie worden geretourneerd in het meegeleverde verpakkingsmateriaal. Als u het defecte onderdeel niet terugzendt, kan HP u voor het vervangende onderdeel kosten in rekening brengen. Bij reparatie door de klant betaalt HP alle verzendkosten voor het vervangende en geretourneerde onderdeel en kiest HP zelf welke koerier/transportonderneming hiervoor wordt gebruikt.
Serviço de garantia apenas para peças A garantia limitada da HP pode incluir um serviço de garantia apenas para peças. Segundo os termos do serviço de garantia apenas para peças, a HP fornece as peças de reposição sem cobrar nenhuma taxa. No caso desse serviço, a substituição de peças CSR é obrigatória. Se desejar que a HP substitua essas peças, serão cobradas as despesas de transporte e mão-de-obra do serviço.
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Illustrated parts catalog Server blade components Item Description Spare part number Customer self repair (on page 5) 1 Heatsink 468600-001 Optional2 2 Processor — — a) 3.00-GHz Intel® Xeon® model E5450 quad-core processor** 457878-001 Optional2 b) 2.83-GHz Intel® Xeon® model E5440 quad-core processor* ** 460490-001 Optional2 c) 2.66-GHz Intel® Xeon® model E5430 quad-core processor* ** 457877-001 Optional2 d) 2.
Item Description Spare part number Customer self repair (on page 5) f) 2.66-GHz Intel® Xeon® model L5430 quad-core processor* ** 459735-001 Optional2 g) 2.50-GHz Intel® Xeon® model L5420 quad-core processor* ** 463719-001 Optional2 h) 2.33-GHz Intel® Xeon® model L5410 quad-core processor* ** 459736-001 Optional2 i) 3.33-GHz Intel® Xeon® model X5260 dual-core processor* ** 459738-001 Optional2 j) 3.00-GHz Intel® Xeon® model L5240 dual-core processor* ** 459739-001 Optional2 k) 1.
Item 11 Description Spare part number Customer self repair (on page 5) g) HP NC373m PCI Express Dual Port Multifunction Gigabit Server Adapter for c-Class BladeSystem 430548-001 Mandatory1 h) HP PCIe Mezzanine Pass-thru card 436010-011 Mandatory1 Hardware and plastics kit* 468601-001 Mandatory1 a) BBWC cable shield — — b) Cache module battery tray — — c) Hard drive carrier — — d) Heatsink blank — — * Not shown **Do not mix dual- or quad-core processors or processors with different
Mandatory: Obligatorio—componentes para los que la reparación por parte del usuario es obligatoria. Si solicita a HP que realice la sustitución de estos componentes, tendrá que hacerse cargo de los gastos de desplazamiento y de mano de obra de dicho servicio. 2 Optional: Opcional— componentes para los que la reparación por parte del usuario es opcional. Estos componentes también están diseñados para que puedan ser reparados por el usuario.
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Removal and replacement procedures Required tools You need the following items for some procedures: • T-15 Torx screwdriver • Diagnostics Utility Safety considerations Before performing service procedures, review all the safety information. Preventing electrostatic discharge To prevent damaging the system, be aware of the precautions you need to follow when setting up the system or handling parts.
CAUTION: When performing non-hot-plug operations, you must power down the server blade and/or the system. However, it may be necessary to leave the server blade powered up when performing other operations, such as hot-plug installations or troubleshooting. Symbols on equipment The following symbols may be placed on equipment to indicate the presence of potentially hazardous conditions. This symbol indicates the presence of hazardous energy circuits or electric shock hazards.
Power down the server blade Before powering down the server blade for any upgrade or maintenance procedures, perform a backup of critical server data and programs on each server. Depending on the Onboard Administrator configuration, use one of the following methods to power down the server blade: • Use the virtual power button selection through iLO 2 for both server A and server B. This method initiates a controlled remote shutdown of applications and the OS before the server blade enters standby mode.
3. Remove the server blade. 4. Place the server blade on a flat, level work surface. WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the internal system components to cool before touching them. CAUTION: To prevent damage to electrical components, properly ground the server blade before beginning any installation procedure. Improper grounding can cause ESD.
5. Turn jackscrew 1 approximately six turns counterclockwise. 6. Turn jackscrew 2 counterclockwise until the threads are fully disengaged. 7. Turn jackscrew 1 counterclockwise until the threads are fully disengaged. CAUTION: To prevent damage to the server blade, do not apply pressure to the enclosure connector. 8. Lift server B assembly from server A assembly, and then place it on the work surface with the system board facing up.
WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the internal system components to cool before touching them. To remove the component: 1. Power down the server blade (on page 23). 2. Remove the server blade (on page 23). 3. Access the internal server components (on page 24). 4. Remove the hard drive assembly. 5. Remove the hard drive from the carrier.
DIMMs To remove the component: 1. Power down the server blade (on page 23). 2. Remove the server blade (on page 23). 3. Access the internal server components (on page 24). 4. Open the DIMM slot latches. 5. Remove the DIMM. IMPORTANT: Always install memory in pairs of two identical DIMMs. To replace the component, reverse the removal procedure.
4. Remove the failed heatsink. To replace the component: 1. Clean the old thermal grease from the processor with the alcohol swab. Allow the alcohol to evaporate before continuing. 2. Remove the thermal interface protective cover from the spare heatsink. CAUTION: Heatsink retaining screws should be tightened in diagonally opposite pairs (in an "X" pattern). IMPORTANT: When installing the heatsink, align the guide pins on the processor retention bracket with the alignment holes in the heatsink.
3. Install the heatsink. 4. Install the server B assembly ("Install server B assembly" on page 25). 5. Install the server blade. Processor WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the internal system components to cool before touching them. CAUTION: To avoid damage to the system board: • Do not touch the processor socket contacts. • Always install the processor socket cover after removing the processor from the socket.
IMPORTANT: Processor socket 1 must always be populated. If processor socket 1 is empty, the server blade does not power up. NOTE: Do not discard the processor protective cover. Always install the processor protective cover if the processor is removed from the socket. To remove the component: 1. Power down the server blade (on page 23). 2. Remove the server blade (on page 23). 3. Access the internal server components (on page 24). 4. Remove the heatsink. 5.
6. Using your fingers, remove the failed processor. To replace the component: IMPORTANT: Be sure the processor remains inside the processor installation tool. 1. If the processor has separated from the installation tool, carefully re-insert the processor in the tool. 2. Align the processor installation tool with the socket and install the spare processor. CAUTION: The processor is designed to fit one way into the socket.
3. Press down firmly until the processor installation tool clicks and separates from the processor, and then remove the processor installation tool.
4. Close the processor retaining latch and the processor socket retaining bracket. 5. Clean the old thermal grease from the heatsink with the alcohol swab. Allow the alcohol to evaporate before continuing. 6. Apply all the grease to the top of the processor in one of the following patterns to ensure even distribution: CAUTION: Heatsink retaining screws should be tightened in diagonally opposite pairs (in an "X" pattern).
7. Install the heatsink. 8. Install the server B assembly ("Install server B assembly" on page 25). 9. Install the server blade. Cache module battery To remove the component: 1. Power down the server blade (on page 23). 2. Remove the server blade (on page 23). 3. Access the internal server components (on page 24). 4. Remove the server A USB key, if installed. 5. Disconnect the battery cables from the battery packs.
6. Remove the battery tray. 7. Remove the cache batteries from the battery tray. To replace the component, reverse the removal procedure. Battery cable To remove the component: 1. Power down the server blade (on page 23). 2. Remove the server blade (on page 23). 3. Access the internal server components (on page 24).
4. Disconnect the battery cables from the battery packs. 5. Do one of the following: o If a heatsink blank is installed on processor socket 2, remove the heatsink blank and then remove the cables from between the processor socket and the chassis. o If a processor and heatsink are installed in processor socket 2, remove the server A system board assembly ("Server A system board" on page 37) and then remove the cables from between the system board and heatsink. 6.
5. Remove the mezzanine card. CAUTION: To prevent damage to the server blade, apply pressure over the mezzanine connector when installing the mezzanine card. Do not apply pressure to the edges of the card. To replace the component, reverse the removal procedure. Server A system board To remove the component: 1. Power down the server blade (on page 23). 2. Remove the server blade (on page 23). 3. Access the internal server components (on page 24). 4. Remove the server A USB key, if installed. 5.
10. Open the processor retaining latch and the processor socket retaining bracket. CAUTION: To avoid damage to the processor: • Handle the processor only by the edges. • Do not touch the bottom of the processor, especially the contact area. 11. Using your fingers, remove the processor from the failed system board. CAUTION: To avoid damage to the system board: • Do not touch the processor socket contacts. • Always install the processor socket cover after removing the processor from the socket.
12. Remove the system board assembly. To replace the system board: 1. Install the spare system board. Be sure the spools on the chassis are fully engaged in the slots in the system board and system board shield. 2.
a. Open the processor retaining latch and the processor socket retaining bracket. b. Remove the processor socket protective cover. 3. Install the processor socket cover onto the processor socket of the failed system board. 4. Install the processor on the spare system board. CAUTION: The processor is designed to fit one way into the socket. Use the alignment guides on the processor and socket to properly align the processor with the socket. Refer to the server blade hood label for specific instructions.
5. Close the processor retaining latch and the processor socket retaining bracket. 6. Clean the old thermal grease from the heatsink and the top of the processor with the alcohol swab. Allow the alcohol to evaporate before continuing.
7. Apply all the grease to the top of the processor in one of the following patterns to ensure even distribution: CAUTION: To prevent possible server malfunction, route the BBWC battery cable so that it does not become pinched or damaged when the heatsink is installed. 8. If removed, install the BBWC cable. CAUTION: Heatsink retaining screws should be tightened in diagonally opposite pairs (in an "X" pattern).
11. Record the server serial number and product ID. For the location of the serial number label, see "Server A system board components (on page 60)." 12. Install the server B assembly ("Install server B assembly" on page 25). 13. Install the server blade. After you replace the system board, you must re-enter the server serial number and the product ID. 1. During the server startup sequence, press the F9 key to access RBSU. 2. Select the System Options menu. 3. Select Serial Number.
8. Open the processor retaining latch and the processor socket retaining bracket. CAUTION: To avoid damage to the processor: • Handle the processor only by the edges. • Do not touch the bottom of the processor, especially the contact area. 9. Using your fingers, remove the processor from the failed system board. CAUTION: To avoid damage to the system board: • Do not touch the processor socket contacts. • Always install the processor socket cover after removing the processor from the socket.
10. Remove the heatsink retainer from the server B assembly. 11. Remove the system board assembly.
1. Install the spare system board. 2. Install the heatsink retainer. 3.
a. Open the processor retaining latch and the processor socket retaining bracket. b. Remove the processor socket protective cover. 4. Install the processor socket cover onto the processor socket of the failed system board. 5. Install the processor on the spare system board. CAUTION: The processor is designed to fit one way into the socket. Use the alignment guides on the processor and socket to properly align the processor with the socket. Refer to the server blade hood label for specific instructions.
6. Close the processor retaining latch and the processor socket retaining bracket. 7. Clean the old thermal grease from the heatsink and the top of the processor with the alcohol swab. Allow the alcohol to evaporate before continuing.
8. Apply all the grease to the top of the processor in one of the following patterns to ensure even distribution: CAUTION: Heatsink retaining screws should be tightened in diagonally opposite pairs (in an "X" pattern). IMPORTANT: When installing the heatsink, align the guide pins on the processor retention bracket with the alignment holes in the heatsink. 9. Install the heatsink. 10. Install all components removed from the failed system board. 11. Record the server serial number and product ID.
After you replace the system board, you must re-enter the server serial number and the product ID. 1. During the server startup sequence, press the F9 key to access RBSU. 2. Select the System Options menu. 3. Select Serial Number. The following warning is displayed: WARNING! WARNING! WARNING! The serial number is loaded into the system during the manufacturing process and should NOT be modified. This option should only be used by qualified service personnel.
5. Remove the battery. IMPORTANT: Replacing the system board battery resets the system ROM to its default configuration. After replacing the battery, reconfigure the system through RBSU. To replace the component, reverse the removal procedure.
Cabling BBWC battery cabling Using the HP c-Class Blade SUV Cable The HP c-Class Blade SUV Cable enables the user to perform server blade administration, configuration, and diagnostic procedures by connecting video and USB devices directly to the server blade. For SUV cable connectors, see "HP c-Class Blade SUV Cable (on page 63).
Accessing a server blade with local KVM For this configuration, a USB hub is not necessary. To connect additional devices, use a USB hub. CAUTION: Before disconnecting the SUV cable from the connector, always squeeze the release buttons on the sides of the connector. Failure to do so can result in damage to the equipment. 1. Connect the SUV cable to either the server A or server B SUV connector. For SUV connector locations, see "Front panel components (on page 57)." 2.
3. Connect a USB hub to one USB connector. 4.
Diagnostic tools Troubleshooting resources The HP ProLiant Servers Troubleshooting Guide provides procedures for resolving common problems and comprehensive courses of action for fault isolation and identification, error message interpretation, issue resolution, and software maintenance on ProLiant servers and server blades. This guide includes problemspecific flowcharts to help you navigate complex troubleshooting processes. To view the guide, select a language: • English (http://www.hp.
You can view recorded events in the IML in several ways, including the following: • From within HP SIM • From within Survey Utility • From within operating system-specific IML viewers o For NetWare: IML Viewer o For Windows®: IML Viewer o For Linux: IML Viewer Application • From within the iLO 2 user interface • From within HP Insight Diagnostics (on page 55) For more information, refer to the Management CD in the HP ProLiant Essentials Foundation Pack.
Component identification Front panel components Item Description 1 Server B Power On/Standby button 2 Server B serial label pull tab 3 Server B HP c-Class Blade SUV Cable connector* 4 Server blade handle 5 Server A HP c-Class Blade SUV Cable connector* 6 Server A serial label pull tab 7 Server A Power On/Standby button * The SUV connector and the HP c-Class Blade SUV Cable are for some server blade configuration and diagnostic procedures.
Front panel LEDs Item Description Status 1 Server B system power LED Green = On Amber = Standby (auxiliary power available) Off = No power available to server 2 Server B UID LED Blue = Identified Blue flashing = Active remote management Off = No active remote management 3 Server B health LED Green = Normal Amber = Degraded condition Red = Critical condition 4 Server B NIC link and activity LED* Green = Network linked Green flashing = Network activity Off = No link or activity 5 Server A NIC
Item Description Status 8 Server A system power LED Green = On Amber = Standby (auxiliary power available) Off = No power available to server * Actual NIC numbers depend on several factors, including the operating system installed on the server blade. Access components CAUTION: The jackscrews control the unseating and seating of critical system connectors. Failure to use the jackscrews to remove and install the server B assembly can cause the system boards to fail.
System board components Server A system board components Item Description 1 Internal USB connector 2 Hard drive connector 3 Processor socket 1 (populated) 4 Processor socket 2 5 Server A serial number label 6 Signal connector 7 Enclosure connector 8 System maintenance switch 9 Mezzanine connector 1 10 Mezzanine connector 2 11 System battery 12 DIMM slots Component identification 60
Server B system board components Item Description 1 Hard drive connector 2 Processor socket 2 3 Processor socket 1 (populated) 4 System maintenance switch 5 System battery 6 Signal connector 7 Server B serial number label 8 DIMM slots 9 Internal USB connector Component identification 61
Server A DIMM slots Server B DIMM slots Mezzanine connector definitions Item PCIe support Server support Mezzanine connector 1 x8, Type I mezzanine card only Server A only Mezzanine connector 2 x8, Type 1 mezzanine card only Server B only A PCIe x8 mezzanine connector supports x16 cards at up to x8 speeds.
System maintenance switch Position Function Default 1 iLO 2 security override Off 2 Configuration lock Off 3 Reserved Off 4 Reserved Off 5 Password disabled Off 6 Reset configuration Off 7 Reserved Off 8 Reserved Off When the system maintenance switch position 6 is set to the On position, the system is prepared to erase all system configuration settings from both CMOS and NVRAM. CAUTION: Clearing CMOS and/or NVRAM deletes configuration information.
Specifications Environmental specifications Specification Value Temperature range* Operating 10°C to 35°C (50°F to 95°F) Shipping -40°C to 60°C (-40°F to 140°F) Storage -20°C to 60°C (-4°F to 140°F) Maximum wet bulb temperature 30°C (86°F) Relative humidity (noncondensing)** Operating 10% to 90% Shipping 10% to 90% Storage 10% to 95% * All temperature ratings shown are for sea level. An altitude derating of 1°C per 304.8 m (1.8°F per 1,000 ft) to 3048 m (10,000 ft) is applicable.
Acronyms and abbreviations CSR Customer Self Repair FC Fibre Channel HBA host bus adapter HP SIM HP Systems Insight Manager iLO 2 Integrated Lights-Out 2 IML Integrated Management Log PCIe peripheral component interconnect express POST Power-On Self Test RBSU ROM-Based Setup Utility SATA serial ATA SIM Systems Insight Manager UID unit identification Acronyms and abbreviations 65
USB universal serial bus Acronyms and abbreviations 66
Index A access components 59 accessing servers 24 B battery 34, 50 battery pack, removing 36 buttons 57 C cables 35, 52 cables, battery 35 cabling 52 cache battery 34 cautions 21 CD-ROM drive 53 components 16, 57 connectors 57 CSR (customer self repair) 5 D diagnostic tools 55 diagnostics utility 55 dimensions, server 64 DIMM slot locations 62 DIMM slots 62 DIMMs 27 E electrostatic discharge 21 external cables 52 F front panel components 57 front panel LEDs 58 H hard drive, replacing 25 hard drives 25
symbols on equipment 22 system board 37, 43, 60 system board battery 50 system board components 60 T temperature 64 temperature ranges (environmental) 64 tools 21, 55 troubleshooting 55 troubleshooting guidelines 55 U USB connectors 63 USB devices 52, 53 USB support 56 utilities 55 V video connector 63 W warnings 21 Index 68
