User's Manual

System Error Codes
2-2 HP Designjet T Series — Service Manual
Introduction
Understand System Error Codes
System error codes are hexa-decimal based numbers generally caused by
internal system errors. The following pages contain a list of system error
codes and their respective descriptions and recommended corrective
actions. Only try one recommended action at a time and check if the error
code has disappeared.
If you have an error code which is not documented in this Service Manual or
you
have an error which you cannot resolve, then report the error to the HP
Response Center or the nearest HP Support Office. When reporting the
error, have the following information ready:
 Model and Serial Number of the printer.
 Which firmware revision the printer is using (See Note below). Check
firmware in Setup Menu / Information Menu / Show Printer Information.
 The complete error number (See Note below).
 The Service Configuration Print.

The Current configuration sheet.
 Which software application the customer is using (name, version, etc.).
When reporting the System Error Code, make sure that you
supply the full Internal Error Code and the firmware
version. Without this information, HP Support Personnel
cannot help you. To view the Internal Error Code, hold the
UP key and press the CANCEL key at the same when the
System Error.
When you reporting the system error code, get the printer
logs to further understand the system error code. To get
the printer logs, see Appendix C: Obtaining printer logs
on page 2-
46.
Code is displayed on the Front Panel.
This is the code definition required
when escalating a problem.
Printer logs
It is possible to have the printer log all the activities it performs in a log file.
To further understand a system error code, it is useful to have a log showing
the activities of the printer at the time when the system error occurred.