User's Manual

7. If the reply is 503.5.3.3 AUTH not available, then the SMTP server does not require
authentication.
If the reply is 250 AUTH or 334, the SMTP server requires authentication. Use the Scan to E-mail page
on the
Scan/Digital Sending tab of the HP Embedded Web Server to congure the correct
authentication inform
ation.
8. Verify that the server recognizes the email account that is sending the message. At the prompt, enter
MAIL FROM: <[e-mail]> wher
e “<[e-mail]>” is the email address for
testing.
If the response is 550 Requested action not taken: mailbox unavailable, then the
ser
v
er canno
t nd the mailbox for that address.
If the response is 550 Requested action not taken: mailbox name not allowed,
then the email addre
ss is not valid.
9. Verify that the server has sent the email to the recipient. At the prompt enter RCPT TO:
<[e-mail]> wher
e “<[e-mail]>” is the email address for the
recipient.
If the re
sponse is 550 Requested action not taken: mailbox unavailable, then the
server canno
t nd the mailbox for that address. The recipient email account might be congured so that
it canno
t r
ec
eive messages from the printer.
If the response is 551 User not local: please try <forward-path>, where “<forward-path>” is a dierent
email address, then the email account is not active.
ENWW Set up Scan to Email 83