User's Manual

1. Press the Home button on the product control panel.
2. Select
Device Maintenance.
3. Select Calibration/Cleaning, and then select Cleaning Page to print the page.
A Cle
aning message displays on the product control panel. The cleaning process takes a few minutes to
c
omplete. Do not turn the product o until the cleaning process has nished. When it is nished, discard
the printed page.
Visually inspect the toner cartridge
Follow these steps to inspect each toner cartridge.
1. Remove the toner cartridge from the product.
2. Check the memory chip f
or damage.
3. Examine the surface of the green imaging drum.
CAUTION: Do not touch the imaging drum. Fingerprints on the imaging drum can cause print-quality
problems.
4. If you see any scratches, ngerprints, or other damage on the imaging drum, replace the toner cartridge.
5. Reinstall the toner cartridge, and print a few pages to see if the problem has resolved.
Check paper and the printing environment
Step one: Use paper that meets HP specications
Some print-quality problems arise from using paper that does not meet HP specications.
●
Always use a paper type and weight that this product supports.
●
Use paper that is of good quality and free of cuts, nicks, tears, spots, loose particles, dust, wrinkles,
voids, staples, and curled or bent edges.
●
Use paper that has not been previously printed on.
●
Use paper that does not contain metallic material, such as glitter.
●
Use paper that is designed for use in laser printers. Do not use paper that is designed only for use in
Inkjet printers.
●
Use paper that is not too rough. Using smoother paper generally results in better print quality.
Step two: Check the environment
The environment can directly aect print quality and is a common cause for print-quality or paper-feeding
issues. Try the following solutions:
●
Move the product away from drafty locations, such as open windows or doors, or air-conditioning vents.
●
Make sure the product is not exposed to temperatures or humidity outside of product specications.
●
Do not place the product in a conned space, such as a cabinet.
●
Place the product on a sturdy, level surface.
104 Chapter 6 Solve problems ENWW