HP StorageWorks Fabric Manager 5.x Administrator Guide (AA-RUQSF-TE, September 2005)

Fabric Manager 5.x administrator guide 237
If the problem persists or cannot be resolved, see ”Capturing and reporting server-side issues” on
page 237.
Server cannot access switches
NOTE: Fabric Manager displays inaccessible switches with a blue icon.
If the server cannot access any switches, follow these steps:
1. Ensure that there is IP connectivity to the switches.
2. If you are running secure Fabric OS, check http_policy.
3. Ensure that your version of the Fabric OS is supported.
Server-side CPU usage
If the server-side CPU usage is too heavy and has an unusually sluggish or slow response, check the
recommended configuration.
Statistics not collected
If your end-to-end or performance monitoring statistics are not collected, verify that the APM and PM
services are running. If they are stopped, restart them. No alerts or errors are generated if these services
stop.
Capturing and reporting server-side issues
For all problems with Fabric Manager, follow these steps:
1. For Windows: Generate fmsupportshow output by selecting Start Menu > Programs > Fabric
Manager > Utilities > Capture FM Support Information.
A command window opens (see Figure 164 on page 233) and runs the fmsupportshow.bat file.
For Solaris: Run the following script to capture the problem:
<installdir>/bin/fmsupportshow.sh
Scripts are located in the $FM_HOME/bin directory. See Figure 165 on page 234 for an example of
the fmsupportshow output for Solaris.
2. Obtain a screenshot of the client (if reporting a GUI problem)
3. Include any fabric or switch activities: firmware downloads, reboots, segmentation, merge, and the like.
4. Include any actions executed from Fabric Manager.
5. Report the problem to technical support (using a zip or tar file).
The fmsupportshow utility provides the following information in the specified destination directory:
For Windows:
• ..\FabricManager\support\<date and time directory>\client
• ..\FabricManager\support\<date and time directory>\server
The fmsupportshow utility creates a directory using a combination of date and time stamp and
copies all these files into this directory.
Client-related information is copied to the client directory; server-related information is copied to the
server directory.
For example, in Figure 164 on page 233, the files are located at:
• C:\FabricManager\support\09-28-2004-9-12-51\client
• C:\FabricManager\support\09-28-2004-9-12-51\server
For Solaris: See Figure 165 on page 234 for an example of fmsupportshow output.