HP StorageWorks Fabric Manager 5.x Administrator Guide (AA-RUQSF-TE, September 2005)

Fabric Manager 5.x administrator guide 233
22 Troubleshooting
This chapter describes a few problem scenarios that can occur while using Fabric Manager and provides
troubleshooting tips to help you resolve these problems. Consult the following sections for troubleshooting
information specific to the suspected trouble area:
• Capturing Fabric Manager support information, next
• Checking client/server interaction, page 236
• Checking the server-side, page 236
• Checking fabric discovery problems, page 238
• Saving the supportShow command output, page 239
• Topology, page 240
• Pinpointing additional problem areas, page 240
Capturing Fabric Manager support information
For all problems with Fabric Manager, follow these steps:
1. For Windows: Generate fmsupportshow utility output by selecting Start Menu > Programs > Fabric
Manager > Utilities > Capture FM Support Information.
A command window opens (see Figure 164) and runs the fmsupportshow.bat file.
For Solaris: Run the following script to capture the problem:
<installdir>/bin/fmsupportshow.sh
Scripts are located in the $FM_HOME/bin directory. See Figure 165 on page 234 for an example of
the fmsupportshow utility output for Solaris.
2. Obtain a screenshot of the client (if reporting a GUI problem)
3. Include any fabric or switch activities: firmware downloads, reboots, segmentation, merge, and the like.
4. Include any actions executed from Fabric Manager.
5. Report the problem to technical support (using a zip or tar file).
Figure 164 Capture Fabric Manager support information