Operating instructions

Table 6–3 RMC Troubleshooting (Continued)
Symptom Possible Cause Suggested Solution
RMC will not answer
On AC power-up, RMC
Wait 30 seconds after
when modem is called.
defers initializing the mo-
powering up the system
(continued from previ-
dem for 30 seconds to allow
and RMC before at-
ous page)
the modem to complete its
tempting to dial in.
internal diagnostics and
initializations.
After the system is
There is a normal delay
Wait about 40 seconds.
powered up, the COM1
while the RMC completes
port seems to hang or
the system power-on se-
you seem to be unable
quence.
to execute RMC com-
mands.
New escape sequence RMC console must be
is forgotten. reset to factory defaults.
During a remote con-
The modem is confirming
nection, you see a
whether the modem has
“+++” string on the
really lost carrier. This is
screen.
normal behavior.
The message “un-
The terminal or terminal
Change the terminal or
known command” is
emulator is including a
terminal emulator set-
displayed when you
line feed character with
ting so that “new line” is
enter a carriage return
the carriage return.
not selected.
by itself.
The RMC does not dis-
The COM1 setting must be
Issue the show
play power-up or fatal
in through mode.
COM1_mode command
messages.
from SRM and change
setting if necessary. The
COM1_mode may also
be changed through the
RMC CLI.
6-42 DS25 Owner’s Guide