Operating instructions

6.9 Troubleshooting Tips
Table 6–3 lists possible causes and suggested solutions for symptoms
you might see.
Table 6–3 RMC Troubleshooting
Symptom Possible Cause Suggested Solution
You cannot enter the
RMC from the modem.
The RMC may be in
soft bypass or firm by-
pass mode.
Issue the show
com1_mode command
from SRM and change the
setting if necessary. If in
soft bypass mode, you can
disconnect the modem ses-
sion and reconnect it.
The terminal cannot
communicate with the
System and terminal
baud rates do not
Set the baud rate for the
terminal to be the same as
RMC correctly.
match.
for the system. For first-
time setup, suspect the
console terminal, since the
RMC and system default
baud is 9600.
RMC will not answer
when the modem is
called.
Modem cables may be
incorrectly installed.
Check modem phone lines
and connections.
RMC remote access is
From the local serial ter-
disabled or the modem
minal or VGA monitor, en-
was power cycled since
last being initialized.
ter the set password and
set init commands, and
then enter the enable re-
mote command.
The modem is not con-
figured correctly.
Modify the modem initiali-
zation string according to
your modem documenta-
tion.
Remote Management 6-41