User's Manual

Cause Solution
The device supply items have reached
the end of their useful life.
Check the device control panel for messages that prompt you to replace supplies,
or print a supplies status page to verify the remaining life of the supplies.
The print media was not stored correctly. Replace the print media. The media should be stored in its original packaging and
in a controlled environment.
Typical jam locations
The following illustration shows the four locations at which jams can occur.
1
2
3
4
1 Print-cartridge area (see Clear jams from the print-cartridge area on page 153)
2 Input-tray areas (see Clear jams from the input-tray areas on page 151)
3 Output-bin areas (see Clear jams from the output-bin areas on page 154)
4 Duplexer area (applies only to models that include a duplexer) (see Clear jams from the optional duplexer
on page 155)
NOTE Find and remove the jammed media by using the instructions that are provided in this
section. If the location of the jam is not obvious, look first in the print cartridge area. Be sure to
remove all torn pieces of media that remain in the device. Loose toner might remain in the device
after a jam. This should clear after a few sheets have been printed.
Table 6-1 Common causes of jams (continued)
ENWW Clear jams 149