User's Manual

Control panel message Description Recommended action
alternates with
To continue press
The job is cancelled and no pages are
printed.
Cleaning... The device is processing the cleaning page. No action necessary.
CLOSE TOP COVER Door switch SW501 is signalling that the
cartridge door is open. If the cartridge door is
open, the main motor will not rotate during
device power-up.
The wires for switch SW501 are hard-wired
to the ECU. Verify that the wires from the
ECU are installed on the correct terminals of
switch SW501.
CLOSE TOP COVER AND FRONT DOOR Door switch SW501 is signalling that the
cartridge door is open. If the cartridge door is
open, the main motor will not rotate during
device power-up.
The wires for switch SW501 are hard-wired
to the ECU. Verify that the wires from the
ECU are installed on the correct terminals of
switch SW501.
CODE CRC ERROR An error has occurred during a firmware
upgrade.
1. Reinstall the firmware.
2. If the problem persists, contact
HP Support.
Creating...CLEANING PAGE The device is generating a cleaning page.
The device returns to the Ready state after
the cleaning page is printed.
1. Load the cleaning page into tray 1.
2. Press Menu.
3. Select PRINT QUALITY, and then press
4. Select PROCESS CLEANING PAGE,
and then press
DATA RECEIVED
alternates with
Ready
The device received data and is waiting for a
form feed. When the device receives another
file, the message disappears.
The device is paused.
If the device is waiting for a form feed,
press
to continue.
If the device is paused, press Stop to
continue.
GENUINE HP SUPPLIES DESIGNED FOR
<PROD>
alternates with
Ready
This genuine HP supply was not designed for
this device and is not supported. The device
can print with this supply, but print quality
might be affected.
Replace this supply with a genuine HP supply
that is designed for this device.
Incorrect The PIN number is incorrect. Contact the network administrator.
INFLATE FAILURE An error has occurred during a firmware
upgrade.
1. Reinstall the firmware.
2. If the problem persists, contact
HP Support.
INSERT OR CLOSE TRAY XX A tray is open and the device is trying to print
from another tray.
Close the tray indicated so that printing can
continue.
INSTALL BLACK CARTRIDGE The device detects the print cartridge by
detecting a voltage differential within the
cartridge. The photo-conductive drum
connected to the high-voltage power supply
provides the reference with which to measure
the differential.
1. Verify that a print cartridge is installed in
the device.
2. Verify that the drum ground connector
on the high-voltage power supply is
correctly seated on the mechanical
connector.
3. Verify that the cartridge mechanism
functions correctly. When the cartridge
is removed from the device, the
142 Chapter 6 Troubleshooting ENWW