HP LaserJet P3005 Series printers Service Manual
HP LaserJet P3005 Series printers Service Manual
Copyright information Safety information Trademark credits © 2006 Copyright Hewlett-Packard Development Company, L.P. WARNING! Adobe®, Acrobat®, PostScript®, and the Acrobat Logo® are trademarks of Adobe Systems Incorporated. Reproduction, adaptation, or translation without prior written permission is prohibited, except as allowed under the copyright laws. The information contained herein is subject to change without notice.
Table of contents 1 Device information Chapter contents .................................................................................................................................. 1 Device configurations ........................................................................................................................... 2 Features ............................................................................................................................................... 3 Walkaround ........
Change the print cartridge ................................................................................................. 23 Install accessories .............................................................................................................................. 26 Install memory ................................................................................................................... 26 Install device memory ..............................................................................
Step 4: Transfer ................................................................................................ 54 Step 5: Separation ............................................................................................ 54 Step 6: Fusing ................................................................................................... 54 Step 7: Drum cleaning ....................................................................................... 55 Internal components .............................
6 Troubleshooting Chapter contents .............................................................................................................................. 129 Troubleshooting process .................................................................................................................. 130 Basic troubleshooting ...................................................................................................... 130 Control-panel messages ...................................................
Pages are skewed ........................................................................................................... 175 Troubleshoot print-quality problems ................................................................................................ 177 Print-quality checklist ....................................................................................................... 177 Image-defect examples ............................................................................................
Numerical parts list ........................................................................................................................... 233 Appendix A Specifications Physical specifications ..................................................................................................................... 244 Electrical specifications .................................................................................................................... 245 Acoustic specifications ....................
VCCI statement (Japan) .................................................................................................. 262 Power cord statement (Japan) ......................................................................................... 262 EMI statement (Korea) ..................................................................................................... 262 Laser statement for Finland ............................................................................................. 263 Index ...
x ENWW
List of tables Table 1-1 Table 1-2 Table 1-3 Table 1-4 Table 4-1 Table 4-2 Table 6-1 Table 6-2 Table 6-3 Table 6-4 Table 6-5 Table 6-6 Table 7-1 Table 7-2 Table 7-3 Table 7-4 Table 7-5 Table 7-6 Table 7-7 Table 7-8 Table 7-9 Table 7-10 Table A-1 Table A-2 Table A-3 Table A-4 Table A-5 Table A-6 ENWW Supported media sizes ..................................................................................................................... 14 Automatic 2-sided printing ......................................
xii ENWW
List of figures Figure 1-1 Figure 4-1 Figure 4-2 Figure 4-3 Figure 4-4 Figure 4-5 Figure 4-6 Figure 4-7 Figure 4-8 Figure 4-9 Figure 4-10 Figure 4-11 Figure 4-12 Figure 4-13 Figure 4-14 Figure 4-15 Figure 4-16 Figure 4-17 Figure 4-18 Figure 5-1 Figure 5-2 Figure 5-3 Figure 5-4 Figure 5-5 Figure 5-6 Figure 5-7 Figure 5-8 Figure 5-9 Figure 5-10 Figure 5-11 Figure 5-12 Figure 5-13 Figure 5-14 Figure 5-15 Figure 5-16 Figure 5-17 Figure 5-18 Figure 5-19 Figure 5-20 ENWW Model and serial numbers ..............
Figure 5-21 Figure 5-22 Figure 5-23 Figure 5-24 Figure 5-25 Figure 5-26 Figure 5-27 Figure 5-28 Figure 5-29 Figure 5-30 Figure 5-31 Figure 5-32 Figure 5-33 Figure 5-34 Figure 5-35 Figure 5-36 Figure 5-37 Figure 5-38 Figure 5-39 Figure 5-40 Figure 5-41 Figure 5-42 Figure 5-43 Figure 5-44 Figure 5-45 Figure 5-46 Figure 5-47 Figure 5-48 Figure 5-49 Figure 5-50 Figure 5-51 Figure 5-52 Figure 5-53 Figure 5-54 Figure 5-55 Figure 5-56 Figure 5-57 Figure 5-58 Figure 5-59 Figure 5-60 Figure 6-1 Figure 6-2 Figure 6-3
Figure 6-11 Figure 7-1 Figure 7-2 Figure 7-3 Figure 7-4 Figure 7-5 Figure 7-6 Figure 7-7 Figure 7-8 ENWW Circuit diagram (2 of 2) ............................................................................................................... 197 Covers ........................................................................................................................................... 204 Internal components (1 of 6) ....................................................................................
xvi ENWW
1 Device information Chapter contents ENWW ● Device configurations ● Features ● Walkaround ● Device software ● Media specifications Chapter contents 1
Device configurations HP LaserJet P3005 ● ● 2 HP LaserJet P3005, Prints up to plus: 35 pages-perminute (ppm) on Automatic two● letter-sized media, sided printing and up to 33 ppm on accessory A4-sized media 48 megabytes (MB) total of random access memory (RAM) ● 100-sheet multipurpose tray (tray 1), 500-sheet input tray (tray 2), and 250-sheet output bin ● Hi-Speed universal serial bus (USB) 2.
Features Feature Description Performance ● 400 MHz processor User interface ● Control-panel help ● HP Easy Printer Care software (a Web-based status and problem-solving tool) ● Windows® and Macintosh printer drivers ● Embedded Web server to access support and order supplies (for network-connected models only) ● HP PCL 5 ● HP PCL 6 ● HP postscript level 3 emulation ● FastRes 1200—produces 1200-dots-per-inch (dpi) print quality for fast, high-quality printing of business text and graphics
Feature Description Supplies ● The supplies status page contains information about toner level, page count, and estimated pages remaining. ● The device checks for an authentic HP print cartridge at installation. ● Internet-enabled supply-ordering capabilities (using HP Easy Printer Care software) ● The online user guide is compatible with text screen-readers. ● The print cartridge can be installed and removed by using one hand. ● All doors and covers can be opened by using one hand.
Walkaround Device parts Before using the device, familiarize yourself with the parts of the device.
serial number contains information about the country/region of origin, the device version, production code, and the production number of the device. The following is a sample identification label. country/region of origin HEWLETT-PACKARD 11311 CHINDEN BLVD. BOISE, IDAHO 83714 USA printer version model number production number production code 50/60 Hz. 115V Model No.: Q3668 CNBR212347 CNBR212347 Serial No.: JPBB605112 CNBR212347 CNBR212347 Assembled in U.S.A.
Control-panel layout The control-panel display gives you complete, timely information about the device and print jobs. Menus provide access to device functions and detailed information. The message and prompt areas of the display alert you to the state of the device and tell you how to respond. 1 11 2 ? 10 9 8 Menu Stop 7 3 Data Attention 4 5 6 Number Button or light Function 1 Control-panel display ● Shows status information, menus, help information, and error messages.
Number Button or light Function only once.) Also clears continuable errors that are associated with the canceled job. NOTE The control-panel lights cycle while the print job is cleared from both the device and the computer, and then the device returns to the Ready state.
Device software The printing-system software is included with the device. See the getting started guide for installation instructions. The printing system includes software for end users and network administrators, and printer drivers for access to the device features and communication with the computer. NOTE For a list of printer drivers and updated HP device software, go to www.hp.com/go/ LJP3005_software.
Supported printer drivers Operating system1 PCL 5 PCL 6 PS level 3 emulation Windows2,3 Mac OS X V10.2 and later Linux4 Not all device features are available from all drivers or operating systems. For Windows 2000 and Windows XP (32-bit and 64-bit), download the PCL 5 driver from www.hp.com/go/LJP3005_software. 3 For Windows XP (64-bit), download the PCL 6 driver from www.hp.com/go/LJP3005_software. 4 For Linux, download the postscript level 3 emulation driver from www.hp.com/go/linuxprinting.
Supported browsers To use the HP Easy Printer Care software, you must have one of the following browsers: ● Microsoft Internet Explorer 5.5 or later ● Netscape Navigator 7.0 or later ● Opera Software ASA Opera 6.05 or later All pages can be printed from the browser. Software for Macintosh computers The HP installer provides PostScript® Printer Description (PPD) files, Printer Dialog Extensions (PDEs), and the HP Printer Utility for use with Macintosh computers.
The embedded Web server resides on the device. It is not loaded on a network server. The embedded Web server provides an interface to the device that anyone who has a networkconnected computer and a standard Web browser can use. No special software is installed or configured, but you must have a supported Web browser on your computer. To gain access to the embedded Web server, type the IP address for the device in the address line of the browser. (To find the IP address, print a configuration page.
Media specifications The device accepts a variety of media, such as cut-sheet paper, including up to 100% recycled fiber content paper; envelopes; labels; transparencies; and custom-size paper. Properties such as weight, composition, grain, and moisture content are important factors that affect device performance and output quality.
Supported media sizes Table 1-1 Supported media sizes Input tray Letter Legal A4 A5 Executive (JIS) B5 (JIS) 16K Custom Statement S Postcard (JIS) Envelope1 Tray 1 Tray 2, tray 3 1 Supported envelope sizes are #10, Monarch, C5, DL, and B5. Table 1-2 Automatic 2-sided printing 1 1 Media size Dimensions Weight and thickness Letter 216 x 279 mm (8.5 x 11 in) 60 to 199 g/m2 (16 to 53 lb bond) Legal 216 x 356 mm (8.5 x 14 in) A4 211 x 297 mm (8.3 x 11.7 in) JIS 216 x 330 mm (8.
Supported media types Table 1-3 Tray 1 media types Type Dimensions Weight or thickness Capacity1 Plain Minimum: 76 x 127 mm (3 x 5 in) 60 to 199 g/m2 (16 to 53 lb) 100 sheets Preprinted Maximum: 216 x 356 mm (8.
Paper to avoid The product can handle many types of paper. Using paper that does not meet specifications will cause lower print quality and increase the chance of jams. 16 ● Do not use paper that is too rough. Use paper with a tested smoothness rating of 100–250 Sheffield. ● Do not use paper, other than standard 3-hole punched paper, that contains cutouts or perforations. ● Do not use multipart forms. ● Do not use paper that has already been printed on, or that has been fed through a photocopier.
2 Installation and configuration Chapter contents ENWW ● Site preparation ● Load input trays ● Install supplies ● Install accessories Chapter contents 17
Site preparation Location specifications Allow sufficient space around the device for access and ventilation. See Physical specifications on page 244 for the minimum space requirements. 254 mm (10.0 in) 89 mm (3.5 i n) 89 m m (3.5 i n) mm 8 ) 7 1 in 0 (7. n) 1 38 mm i .0 5 1 ( Operating environment Place the device on a sturdy, level surface in a well-ventilated area that meets the following environmental requirements: ● Allowed operating temperature: 15° to 32.5°C (59° to 90.
Load input trays Load tray 1 (multipurpose tray) Tray 1 holds up to 100 sheets of paper, up to 75 transparencies, up to 50 sheets of labels, or up to 10 envelopes. For information about loading special media, see the user guide. ENWW 1. Open tray 1 by pulling the front cover down. 2. Slide out the plastic tray extender. If the media that is being loaded is longer than 229 mm (9 in), also flip open the additional tray extender.
20 3. Slide the media-width guides slightly wider than the media. 4. Place media into the tray (short-edge in, print-side up). The media should be centered between the media-width guides and under the tabs on the media-width guides. 5. Slide the media-width guides inward until they lightly touch the media stack on both sides without bending it. Make sure that the media fits under the tabs on the media-width guides.
NOTE Do not add media to tray 1 while the device is printing. This could cause a jam. Do not close the front door when the device is printing. Load tray 2 and optional tray 3 Trays 2 and 3 support only paper. For supported paper sizes, see Select print media on page 13. 1. Pull the tray out of the device and remove any paper. 2. On the rear paper-length guide, press the tab and slide it so that the pointer matches the paper size that you are loading. Make sure that the guide clicks into place. LEGAL 8.
22 3. Adjust the side media-width guides outward so that the pointer matches the paper size that you are loading. 4. Place the paper in the tray and make sure that it is flat at all four corners. Keep the paper below the height tabs on the paper-length guide in the rear of the tray. 5. Push down on the paper to lock the metal paper-lift plate in place. 6. Slide the tray into the device.
Install supplies Carefully follow the guidelines in this section when replacing device supplies. Supply replacement guidelines To facilitate the replacement of supplies, keep the following guidelines in mind when setting up the device. ● Sufficient space is required above and in the front of the device for removing supplies. ● The device should be located on a flat, sturdy surface.
2. Remove the used print cartridge from the device. 3. Remove the new print cartridge from the bag. Place the used print cartridge in the bag for recycling. 4. Grasp both sides of the print cartridge and distribute the toner by gently rocking the print cartridge. CAUTION Do not touch the shutter or the surface of the roller. 5. 24 Remove the shipping tape from the new print cartridge. Discard the shipping tape according to local regulations.
6. Align the print cartridge with the tracks inside the device, and, using the handle, insert the print cartridge until it is firmly seated, and then close the cartridge door. After a short time, the control panel should display Ready. 7. Installation is complete. Place the used print cartridge in the box in which the new cartridge arrived. See the enclosed recycling guide for recycling instructions. 8. If you are using a non-HP print cartridge, check the device control panel for further instructions.
Install accessories Install memory You might want to add more memory to the device if you often print complex graphics, print PostScript (PS) documents, or use many downloaded fonts. Added memory also gives you more flexibility in supporting job-storage features, such as quick copying. Install device memory CAUTION Static electricity can damage DIMMs.
3. Remove the right side panel by sliding it towards the rear of the device until the side slides from the device. 4. Open the access door by pulling on the metal tab. 5. Remove the DIMM from the antistatic package. CAUTION To reduce the possibility of damage caused by static electricity, always wear an electrostatic discharge (ESD) wrist strap or touch the surface of the antistatic package before handling DIMMs.
6. Hold the DIMM by the edges, and align the notches on the DIMM with the DIMM slot. (Check that the locks on each side of the DIMM slot are open.) 7. Press the DIMM straight into the slot, and press firmly. Make sure the locks on each side of the DIMM snap into place. NOTE To remove a DIMM, first release the locks. 8. 28 Close the access door, and press firmly until it snaps into place.
9. To replace the right side panel, line up the alignment arrows and slide the panel toward the front of the device until it latches into place. 10. Reconnect the interface cable(s) and the power cord. 11. Turn the device on. Check DIMM installation After installing the DIMM, make sure that the installation was successful. Verify that DIMM is installed correctly 1. Turn the device on. Check that the Ready light is illuminated after the device has gone through the startup sequence.
Enable memory for Windows 1. On the Start menu, Settings, and Printers or Printers and Faxes. 2. Select this device and select Properties. 3. On the Configure tab, click More. 4. In the Total Memory field, type or select the total amount of memory that is now installed. 5. Click OK. 6. Go to Check DIMM installation on page 29. Use HP Jetdirect print server cards Follow these procedures to install or remove an EIO card. Install an HP Jetdirect print server card 1. Turn off the device. 2.
3. Install the EIO card in the EIO slot and tighten the screws. 4. Connect the network cable to the EIO card. 5. Turn on the device, and then print a configuration page to verify that the new EIO device is recognized. See Use information pages on page 38. NOTE When you print a configuration page, an HP Jetdirect configuration page that contains network configuration and status information also prints. Remove an HP Jetdirect print server card ENWW 1. Turn off the device. 2.
32 Chapter 2 Installation and configuration ENWW
3 Maintenance Chapter contents ENWW ● Manage supplies ● Clean the device ● Management tools Chapter contents 33
Manage supplies Using, storing, and monitoring the print cartridge can help ensure high-quality output. Supplies life The average cartridge yield is 6,500 pages (for the Q7551A cartridge) or 13,000 pages (for the Q7551X cartridge), in accordance with ISO/IEC 19752. Actual cartridge yield depends on specific use. CAUTION EconoMode is a feature that allows the device to use less toner per page. Selecting this option may extend the life of the toner supply and may reduce cost per page.
NOTE Any damage caused by a non-HP print cartridge is not covered under the HP warranty and service agreements. To install a new HP print cartridge, see Change the print cartridge on page 23. To recycle the used cartridge, follow the instructions included with the new cartridge. Print-cartridge authentication The device automatically authenticates the print cartridge when it is inserted into the device. During authentication, the device notifies you whether a cartridge is a genuine HP print cartridge.
Clean the device Over time, particles of toner and paper accumulate inside the device. This can cause print-quality problems during printing. Cleaning the device eliminates or reduces these problems. Clean the paper path and print-cartridge areas every time that you change the print cartridge or whenever print-quality problems occur. As much as possible, keep the device from dust and debris.
Create and use the cleaning page ENWW 1. If your device model includes a duplexer, open the rear output bin. 2. Press Menu to open the menus. 3. Use the button or the button to scroll to CONFIGURE DEVICE, and then press 4. Use the button or the button to scroll to PRINT QUALITY, and then press 5. Use the button or the button to scroll to CREATE CLEANING PAGE, and then press 6. Follow the instructions on the cleaning page to complete the cleaning process. 7.
Management tools Use information pages From the device control panel, you can print pages that give details about the device and its current configuration. The table below provides the procedures for printing the information pages. Page description How to print the page Menu map 1. Press Menu. Shows the control-panel menus and available settings. 2. Press 3. If PRINT MENU MAP is not highlighted, press and then press . to highlight INFORMATION, and then press or .
Page description How to print the page File directory 1. Shows information for all installed mass 2. storage devices. 3. Press Menu. Press to highlight INFORMATION, and then press Press to highlight PRINT FILE DIRECTORY, and then press . . NOTE This option does not appear if no mass storage devices are installed. PCL or PS font list 1. Press Menu. Shows which fonts are currently installed in the device. 2. Press 3.
HP Easy Printer Care software sections Section Options Device List tab ● Device information, including printer name, make, and model Shows information about each device in the Devices list ● An icon (if the View as drop-down box is set to Tiles, which is the default setting) ● Any current alerts for the device If you click a device in the list, the HP Easy Printer Care software opens the Overview tab for that device.
Use the embedded Web server NOTE When the device is directly connected to a computer, use the HP Easy Printer Care software to view the device status.
Tab or section Options ● Event log: Shows a list of all device events and errors. ● Usage page: Shows a summary of the number of pages the device has printed, grouped by size and type. ● Device Information: Shows the device network name, address, and model information. To change these entries, click Device Information on the Settings tab. ● Control Panel: Shows messages from the device control panel, such as Ready or Sleep mode on. ● Print: Allows you to send print jobs to the device.
Tab or section Options Networking tab Network administrators can use this tab to control network-related settings for the device when it is connected to an IP-based network. This tab does not appear if the device is directly connected to a computer, or if the device is connected to a network using anything other than an HP Jetdirect print server. Provides the ability to change network settings from your computer NOTE The Networking tab can be password-protected.
Open the HP Printer Utility Open the HP Printer Utility in Mac OS X V10.2 1. Open the Finder, and then click Applications. 2. Click Library, and then click Printers. 3. Click hp, and then click Utilities. 4. Double-click HP Printer Selector to open the HP Printer Selector. 5. Select the device that you want to configure, and then click Utility. Open the HP Printer Utility in Mac OS X V10.3 or V10.4 1. In the Dock, click the Printer Setup Utility icon.
4 Theory of operation Chapter contents ENWW ● Basic operation ● Internal components ● Timing ● Print cartridge memory system Chapter contents 45
Basic operation This chapter presents an overview of the relationships among major components in the device, and includes a detailed discussion of the image-formation system.
Engine control unit (ECU) The ECU coordinates all device functions, according to commands that the formatter sends. It drives the laser/scanner system, the image formation system, and the pickup/feed/delivery system. The ECU contains the following components: ● Engine controller PCA ● Low-voltage PCA Figure 4-2 Print engine general structure on page 47 shows the relationship of the ECU to the pickup/ feed/delivery system, the laser/scanner system, and the image-formation system.
Figure 4-3 Engine control system circuit diagram 48 Chapter 4 Theory of operation ENWW
ECU Fuser heater control circuit Figure 4-4 Low-voltage power supply circuit diagram ENWW Basic operation 49
Pickup/feed/delivery system The pickup/feed/delivery system consists of several types of feed rollers and sensors. The ECU uses two motors and two solenoids to drive the rollers. Three media-detection sensors detect media as it passes through the device. If media does not reach or pass each sensor within a specified time period, the ECU determines that a jam has occurred and alerts the formatter.
Laser/scanner system The laser/scanner system receives video signals from the ECU and the formatter and converts the signals into latent images on the photosensitive drum.
Image-formation system Laser printing requires the interaction of several different technologies, including electronics, optics, and electrophotographics, to provide a printed page. Figure 4-7 Print cartridge diagram Each process functions independently and must be coordinated with the other device processes.
Step 1: Primary charging DC and AC biases are applied to the primary charging roller, which transfers a uniform negative potential to the photosensitive drum. Figure 4-9 Primary charging Step 2: Laser beam exposure The laser beam scans the photosensitive drum to neutralize negative charges on parts of the drum. An electrostatic latent image is formed on the drum where negative charges were neutralized.
Toner acquires a negative charge through friction from the developing cylinder and the blade. When the negatively charged toner comes in contact with the drum, the toner adheres to the electrostatic latent image. The image on the drum becomes visible because of the toner. Step 4: Transfer The transfer charging roller, to which a DC positive bias is applied, imparts a positive charge on the print media.
Figure 4-13 Fusing Step 7: Drum cleaning The cleaning blade scrapes the residual toner off of the photosensitive drum and deposits it into the waste toner case.
Internal components Figure 4-15 Cross-section of device on page 56 highlights the major internal components.
ENWW 8 Tray 1 separation pad 9 Feed roller 10 Tray 2 separation pad 11 Tray 2 pickup roller 12 Duplex pickup roller 13 Feed roller, registration assembly 14 Transfer roller 15 Oblique roller 16 Duplex feed roller 17 Fuser pressure roller, fuser assembly 18 Fuser delivery roller, fuser assembly Internal components 57
Timing The microprocessor on the engine control unit (ECU) controls the device operation sequences. Table 4-1 Operation sequences on page 58 describes engine operations for each period of a print operation. Table 4-2 Power-on sequence on page 58 describes each step of the power-on sequence. Table 4-1 Operation sequences Name Timing Purpose WAIT From power-on until the end of the main motor initial drive Detects presence of a print cartridge.
Power ON Initialize Wait Failure Standby Print Door open Jam Figure 4-16 Operational sequences ENWW Timing 59
Figure 4-17 Timing diagram 60 Chapter 4 Theory of operation ENWW 20 19 18 17 LASER BEAM signal (BD) 16 Laser Diode 15 Transfer Charging Bias 14 Developing Bias (DC) 13 Developing Bias (AC) 12 Primary Charging Bias (DC) 11 Primary Charging Bias (AC) 10 Delivery Sensor (PS803) 9 Top of Page Sensor (PS801) About 7.4 Negative Bias About 6.2 About 0.22 About 0.22 About 3.3 About 0.44 About 1.46 1.5 About 1.5 0.78 0.16 0.09 0.23 0.23 0.16 0.09 About 1.2 About 1.39 About 0.4 3.9 3.
Print cartridge memory system The memory tag is a nonvolatile memory built into the print cartridge. The cartridge usage condition is detected as the engine controller reads or writes the data stored on the memory tag. The engine controller renews the information in the prescribed timing and reads or writes it from or to the memory tag. The engine controller commands the memory tag to read or write with the following conditions: ● ● Read ● Power is on. ● The cartridge door is closed.
62 Chapter 4 Theory of operation ENWW
5 Removal and replacement Chapter contents ENWW ● Overview ● Service approach ● Covers ● Control panel ● Formatter ● Fuser ● Laser/scanner ● Engine control unit (ECU) ● Access plate ● High-voltage power supply ● Paper feed guide assembly ● Main motor ● Gear assembly ● Reinstallation notes for the gear assembly ● Tray 1 solenoid ● Tray 2 solenoid ● E-label reader (memory tag) ● Face-down-roller shaft ● Cartridge door ● Transfer roller ● Registration assembly ● T
● 64 Separation pad Chapter 5 Removal and replacement ENWW
Overview This chapter documents removal and replacement of field replaceable units (FRUs) only. Removal and replacement strategy Replace parts in the reverse order of their removal. Directions for difficult or critical replacement procedures are included. WARNING! The sheet-metal edges of the device can be sharp. Use caution when working on the device. NOTE Note the length, diameter, color, type, and location of each screw. Be sure to return each screw to its original location during reassembly.
Types of screws Illustration Description Size Part number Use Screw with washer M3X8 XA9–1420–000CN Used to secure metal components to metal components (for example, a ground wire to the frame) Screw, RS M3X6 XA9–1499–000CN Used to secure metal to metal M3X10 66 Screw, tapping M3X6 XA9–1503–000CN Screw M3X8 XA9–1686–000CN Screw P-M3X8 XB4–5300–807CN Screw, tapping, truss head M4X10 XB4–7401–005CN Chapter 5 Removal and replacement Used to secure anything to plastic ENWW
Service approach Device repair normally begins by using the device internal diagnostics and the following two-step process: 1. Isolate the problem to the major system (for example, the network or server, or the device). 2. Troubleshoot the problem by using the procedures in chapter 6. After you locate a faulty part, the device can usually be repaired at the assembly level by replacing fieldreplaceable units (FRUs). Some mechanical assemblies might need to be repaired at the subassembly level.
Parts removal order Use the following diagram to determine which parts must be removed before removing other parts. Back cover Fuser I/O cover Right side cover Top, right cover Top cover Laser/scanner assembly Front, right cover Control panel Fan, right side ECU Main gear assembly Fuser Duplex access plate High-voltage power supply Paper feed guide assembly Main motor Left side cover Figure 5-1 Parts removal diagram After performing service 68 ● Reinstall the print cartridge. ● Reinstall tray 2.
Covers Not all covers have to be removed to get to various FRUs. See Parts removal order on page 68 if you are unsure about which covers must be removed. Right-side cover 1. Slide the right-side cover toward the back of the device to disengage it from the front, right cover and the right-side handle. Figure 5-2 Removing the right-side cover 2. ENWW Lift the cover away from the device.
Left-side cover 1. Remove two screws (callout 1). 1 Figure 5-3 Removing the left-side cover (1 of 2) 2. 70 Open the rear output bin door.
3. Release one tab (callout 2) at the back of the device by pressing the tab through a hole in the chassis toward the rear of the device, and then rotate the cover away from the device at the back of the device. 2 Figure 5-4 Removing the left-side cover (2 of 2) 4. ENWW Lift the cover up slightly, slide it toward the front of the device to clear tabs at the front, and then lift the cover away from the device.
Back cover 1. Open the rear output bin door all the way, press the door down to disengage two door-stops (callout 1), and then remove two screws (callout 2). 2 1 Figure 5-5 Removing the back cover 2. Lift the bottom of the cover first to disengage the alignment tabs at the top of the back cover, and then lift the cover away from the device. I/O cover 1. 72 Remove the back cover. See Back cover on page 72.
2. Rotate the I/O cover to clear tabs at the right side of the cover. Figure 5-6 Removing the I/O cover 3. Lift the cover off of the device. Top, right cover 1.
2. Remove one screw (callout 1) on the right side at the back of the device. 1 Figure 5-7 Removing the top, right cover 3. Slide the cover to the rear, and then lift the cover off of the device. Top cover 1. 2. 74 Remove the following components: ● Right-side cover (see Right-side cover on page 69) ● Left-side cover (see Left-side cover on page 70) ● Back cover (see Back cover on page 72) ● Top, right cover (see Top, right cover on page 73) Open the cartridge door.
3. Remove four screws (callout 1). 1 2 Figure 5-8 Removing the top cover 4. Lift the cover off of the device. Front, right cover 1.
2. Remove two screws (callout 1).
3. Rotate the cover to clear two tabs (callout 2) at the front of the device. 2 Figure 5-10 Removing the front, right cover (2 of 2) 4. ENWW Rotate the cover away from the device.
Control panel 1. 2. Remove the following components: ● Right-side cover (see Right-side cover on page 69) ● Top, right cover (see Top, right cover on page 73) ● Front, right cover (see Front, right cover on page 75) Remove the grounding wire over the fan assembly (callout 1), disconnect one cable (callout 2) on the formatter, and then remove one grounding screw (callout 3). 1 2 3 Figure 5-11 Removing the control panel 3. Lift the control panel off of the device.
4 5 Figure 5-12 Reinstalling the control panel ENWW Control panel 79
Formatter 1. Remove the right-side cover. See Right-side cover on page 69. 2. Open the formatter cover, and then lift the cover off of the hinges (callout 1) at the back of the cover.
3. Disconnect three cables (callout 2), and then remove six screws (callout 3).
4. Pull the left side of the formatter out slightly, and then slide it toward the front of the device.
Fuser 1. 2. Remove the following components: ● Back cover (see Back cover on page 72) ● I/O cover (see I/O cover on page 72) Remove the duplexer inlet guide by releasing two tabs (callout 1) on the guide, and then sliding the guide toward the back of the device. 1 Figure 5-16 Removing the fuser (1 of 3) Reinstallation tip Make sure that both tabs snap back into place when reinstalling the duplexer inlet guide.
3. Disconnect two cables at the right, inside, of the device (callout 2), and then disconnect the fuser power cable at the left side of the device (callout 3).
4. Remove three self-tapping screws (callout 4) and one grounding screw (callout 5). 4 5 Figure 5-18 Removing the fuser (3 of 3) 5. ENWW Tilt the fuser slightly toward the back of the device, and then slide the fuser out of the back of the device.
Laser/scanner 1. Remove all covers (see Covers on page 69). 2. Release one tab (callout 1) on the air duct, and then lift the air duct out of the device.
3. Disconnect two cables (callout 2) and then remove four screws (callout 3). Figure 5-20 Removing the laser/scanner (2 of 2) 4. ENWW Lift the laser/scanner out of the device.
Engine control unit (ECU) 1. 2. Remove the following components: ● All covers (see Covers on page 69) ● Control panel (see Control panel on page 78 ) ● Formatter (see Formatter on page 80) Remove the two screws (callout 1) on the fan assembly, disconnect the fan cable from the ECU, and then remove the fan assembly.
3. Disconnect 10 cables (callout 2) from the ECU, and then disconnect and unroute the cartridgedoor switch and wires (callout 3). 3 2 Figure 5-22 Removing the ECU (2 of 8) NOTE For more information about the ECU connectors, see Figure 6-9 ECU wiring on page 195.
4. Remove two screws (callout 4) to remove the I/O plate.
5. Disconnect and unroute two cables (callout 5) and the fuser power cable (callout 6) at the rear of the device.
6. Disconnect the laser/scanner cable (callout 7).
7. Remove seven screws (callout 8) from the ECU pan, and remove the grounding screw (callout 9).
8. Rotate the top of the ECU pan away from the device, and then disconnect one flat, flexible cable (callout 10) from the laser/scanner assembly.
9. Disconnect the flat cable at the bottom of the ECU (callout 11), and then pull the ECU away from the device. 11 Figure 5-28 Removing the ECU (8 of 8) NOTE The ECU and the ECU pan together are a single field-replaceable unit (FRU). You do not have to separate the ECU and the ECU pan. Tip Make sure that the power switch rod at bottom, right of the ECU lines up with the switch link (see Gear assembly on page 108). If they are not aligned correctly, the device will not power on.
Access plate 1. 2. Remove the following components: ● Back cover (see Back cover on page 72) ● I/O cover (see I/O cover on page 72) ● Duplexer inlet guide (see Figure 5-16 Removing the fuser (1 of 3) on page 83) At the front of the device, push the green button on the top, right front of the tray 2 opening to release the access plate. Figure 5-29 Removing the access plate (1 of 2) 3.
High-voltage power supply 1. 2. Remove the following components: ● All covers (see Covers on page 69) ● Formatter (see Formatter on page 80) ● ECU (see Engine control unit (ECU) on page 88) ● Access plate (see Access plate on page 96). At the right side of the device, remove one grounding screw from inside the slot (callout 1).
3. At the left side of the device, disconnect one grounding clip (callout 2), thread the clip through the hole in the device chassis, and then remove two screws (callout 3). 3 2 Figure 5-32 Removing the power supply (2 of 5) Reinstallation tip 4. 98 Remember how the cable is threaded and connected to the device. Carefully tip the device so that it rests on its top, with the front of the device facing you.
5. At the bottom of the device, remove the two screws (callout 4) that secure the oblique-roller assembly to the device, and then lift the assembly from the device.
6. Remove two screws (callout 5) from the ribbon-cable protector (callout 6) and then lift the protector out of the device. 7 5 6 Figure 5-34 Removing the power supply (4 of 5) 7. Remove the remaining three screws (callout 7) from the power-supply pan.
8. With the device upside down and with the rear of the device facing you, lift the edge of the powersupply pan farthest from you up slightly, slide it to the right, lift the edge at the left, unroute the cables, and then disconnect two cables (callout 8).
9. As you remove the power supply, note the location of the non-captive grounding spring (callout 9). You might need to reinstall the spring before reinstalling the power supply. 9 Figure 5-36 Grounding-spring locations Reinstallation tip To reinstall the oblique-roller assembly, slide the tab (callout 10) in first and then insert the other side of the assembly. Rotate the roller toward the back of the device to align the gears. Verify that the roller lever (callout 11) is not misaligned.
11 10 Figure 5-37 Reinstalling the oblique-roller assembly NOTE The power supply and the power-supply pan together are a single FRU. You do not have to separate the power supply and the power-supply pan.
Paper feed guide assembly 1. Remove the following components: ● All covers (see Covers on page 69) ● Formatter (see Formatter on page 80) ● ECU (see Engine control unit (ECU) on page 88) ● Access plate (see Access plate on page 96). ● Fuser (see Fuser on page 83) ● High-voltage power supply (see High-voltage power supply on page 97) 2. Lift one non-captive grounding spring (see callout 11 in Figure 5-36 Grounding-spring locations on page 102 out of the device. 3.
Reinstallation tip Upon reinstallation, make sure that the loosened grounding wire is out of the way.
Main motor 1. 2. Remove the following components: ● All covers (see Covers on page 69) ● Formatter (see Formatter on page 80) ● ECU (see Engine control unit (ECU) on page 88) ● Access plate (see Access plate on page 96). ● Fuser (see Fuser on page 83) ● High-voltage power supply (see High-voltage power supply on page 97) ● Paper feed guide assembly (see Paper feed guide assembly on page 104. Remove three screws (callout 1) from the main motor cover.
4. Remove three screws from the motor (callout 2), and then unroute the wire. 2 Figure 5-40 Removing the main motor (2 of 2) NOTE Do not attempt to disconnect the wire at the main motor. The wire is permanently connected to the main motor.
Gear assembly 1. Remove the following components: ● All covers (see Covers on page 69) ● Formatter (see Formatter on page 80) ● ECU (see Engine control unit (ECU) on page 88) ● High-voltage power supply (see High-voltage power supply on page 97) 2. Remove the two switch link assembly screws (callout 1), slide the assembly toward the front of the device, and then lift it out of the device. 3. Remove three cables from the cable guides (callout 2).
4. Remove four screws (callout 3) from the gear-assembly plate. 3 Figure 5-42 Removing the gear assembly (3 of 3) 5. Pull the gear assembly straight away from the device. NOTE The spring (callout 4 in Figure 5-43 Reinstalling the gear assembly on page 110) is not attached to the gear-assembly plate or to the large gear. As a result, the spring might fall out of the device when you remove the gear assembly.
Reinstallation notes for the gear assembly Reinstallation tip Close the cartridge door and press the large gear against the device chassis before you start to reinstall the gear assembly. Reinstallation tip The spring (callout 4) has a "locating pin" that should be inserted into the small hole in the gear-assembly plate before reinstallation. Reinstallation tip Use the rod (callout 5) on the gear-assembly plate as a locator to find the correct positioning of the gear assembly.
Tray 1 solenoid 1. 2. Remove the following components: ● Control panel (see Control panel on page 78) ● Fan assembly (see Figure 5-21 Removing the ECU (1 of 8) on page 88) Remove one screw (callout 1), and then disconnect and unroute the solenoid cable (callout 2) from the ECU. 1 2 Figure 5-44 Removing the tray 1 solenoid 3. ENWW Lift the solenoid off of the device chassis.
Tray 2 solenoid 1. 2. Remove the following components: ● All covers (see Covers on page 69) ● Formatter (see Formatter on page 80) ● ECU (see Engine control unit (ECU) on page 88) ● High-voltage power supply (see High-voltage power supply on page 97) ● Gear assembly (see Gear assembly on page 108) Remove one screw (callout 1). 1 Figure 5-45 Removing the tray 2 solenoid 3. Lift the solenoid off of the device chassis.
E-label reader (memory tag) 1. Remove all covers (see Covers on page 69). 2. Disconnect one cable (callout 1), and then thread the cable through the hole in the device chassis.
3. Remove one screw (callout 2). 2 Figure 5-47 Removing the e-label reader (2 of 2) 4. Lift the e-label reader out of the device. Reinstallation tip Insert the tab at the front of the reader into the metal slot first.
Face-down-roller shaft 1. 2. Remove the following components: ● Left-side cover (see Left-side cover on page 70) ● Back cover (see Back cover on page 72) ● Top cover (see Top cover on page 74) Rotate the bushings (callout 1) at both ends of the face-down-roller shaft so that they point in a horizontal direction.
3. Lift the end at the right side of the device, and then slide the shaft toward the right side to clear the hole on the left side of the device chassis.
Cartridge door 1. Remove the left-side cover (see Left-side cover on page 70). 2. With the cartridge door closed, unhook the spring (callout 1) at the device chassis, and then remove one screw (callout 2).
3. Open the cartridge door, and then use a flatblade screwdriver to release the cartridge-door arm (callout 3) at the right side of the cartridge door.
4. Slide the cartridge door to the left, off of the hinges, and then pull the door away from the device.
Transfer roller 1. Open the cartridge door. 2. Release the left end of the transfer roller by using needle-nose pliers or a small flatblade screwdriver to pinch two tabs at the left end of the transfer roller. Figure 5-53 Removing the transfer roller 3. Use the needle-nose pliers or flatblade screwdriver in the same manner to release the other end. 4. Lift the transfer roller out of the device. NOTE The left end of the transfer roller has a spring attached.
Registration assembly 1. Remove the left-side cover (see Left-side cover on page 70). 2. Unhook the clasp on the registration assembly gear (callout 1), and then slide the gear off of the shaft.
3. Remove two screws (callout 2) from the registration-assembly cover, and then lift the cover out of the device.
4. Remove four screws (callout 3). 3 Figure 5-56 Removing the registration assembly (3 of 3) 5. ENWW Lift the registration assembly out of the device, gear-end first.
Tray 1 pickup roller 1. Spread the pickup-roller locks (callout 1) on each side of the tray 1 pickup roller to release the roller. 1 Figure 5-57 Removing the tray 1 pickup roller 2. Rotate the top of the roller off of the shaft, and then lift the roller out of the device.
Tray 2 pickup roller NOTE Also follow these instructions to remove any optional-tray pickup rollers. 1. Tip the device over on its rear side, with the bottom of the device facing you. 2. Rotate the bushings (callout 1) on each side of the roller downward. 1 Figure 5-58 Removing the tray 2 pickup roller (1 of 2) ENWW 3. Remove the left-side bushing by sliding the bushing to the left. 4.
5. Slide the roller and shaft toward the right, and then lift the roller and shaft together out of the device.
Separation pad NOTE To replace a separation pad, replace the entire separation-pad assembly. NOTE Also follow these instructions to remove any optional-tray separation pads. 1. Pull the tray out of the device. 2. Remove two screws (callout 1) from the separation-pad assembly. 1 Figure 5-60 Removing the separation pad 3. ENWW Lift the assembly out of the tray.
128 Chapter 5 Removal and replacement ENWW
6 Troubleshooting Chapter contents ENWW ● Troubleshooting process ● Control-panel messages ● Clear jams ● Interface troubleshooting ● Service mode functions ● Troubleshooting tools ● Upgrade the firmware ● Troubleshoot general printing problems ● Troubleshoot media handling problems ● Troubleshoot print-quality problems ● Diagrams Chapter contents 129
Troubleshooting process Basic troubleshooting 1 Is the device on and does a readable message appear? Power on Yes No After the control-panel display is functional, go to step 2. 2 Does Ready appear on the control-panel display? Control-panel messages Yes 3 Open the INFORMATION menu and print the configuration pages. Are all of the accessories are installed? Information pages Yes Follow the power-on troubleshooting checks following this table.
Control-panel messages Control-panel message types Four types of control-panel messages can indicate the status of or problems with the device. Message type Description Status messages Status messages reflect the current state of the device. They inform you of normal device operation and require no interaction to clear them. They change as the state of the device changes. Whenever the device is ready, not busy, and has no pending warning messages, the status message Ready appears if the device is online.
Control panel message Description Recommended action 10.XX.YY SUPPLY MEMORY ERROR The device cannot read or write to the printcartridge memory tag, or the memory tag is missing. 1. Open the cartridge door. 2. Remove the print cartridge, and then reinstall it. 3. Close the cartridge door. 4. Turn the device off and then on. 5. Verify that a genuine HP print cartridge is installed in the device. 6. Install another print cartridge. 7. Verify that the memory tag PCA is installed in the device.
Control panel message 13.05.00 JAM INSIDE TOP COVER 13.31.00 JAM INSIDE FRONT DOOR Description Recommended action 4. Verify that solenoid SL1 is firmly seated in ECU connector J508. Verify that SL1 is being energized by removing the cover and observing the solenoid during a feed operation. 5. Open and close the cartridge door to clear the error message. Paper failed to reach the delivery sensor within a specified period of time when a print job was initiated.
Control panel message 13.XX.YY JAM IN TRAY 2 13.XX.YY JAM IN TRAY X Description A page is jammed in tray 2. A page is jammed in the tray indicated. Recommended action 3. Remove all media found. 4. Lift the metal flap, and then remove any media remaining. 5. Reinstall the print cartridge, and then close the cartridge door. 6. To exit, press 1. Verify that the type and quality of the media that you are using meet HP specifications. (See Media specifications on page 13.) 2.
Control panel message 13.XX.YY JAM INSIDE REAR DOOR Description A jam has occurred in the duplex reversing area. Recommended action 5. Reinstall the duplexer. 6. Open and close the cartridge door to clear the error message. 1. Press to see step-by-step information. 2. Open the rear door, and then remove all media found. 3. Close the rear door. 4. Open and close the cartridge door to clear the error message. 1. Press the information. 2.
Control panel message Description Recommended action 22-EIO X BUFFER OVERFLOW For devices with an EIO device only. 1. alternates with The device EIO card in slot X has overflowed its I/O buffer during a busy state. Press to continue printing. NOTE Data will be lost. To continue press 22-EMBEDDED I/O BUFFER OVERFLOW The embedded HP Jetdirect print server buffer has overflowed during a busy state. 2. If the message persists, contact HP Support. 1. Press to continue printing.
Control panel message Description Recommended action 40 EMBEDDED I/O BAD TRANSMISSION The connection with the HP Jetdirect embedded print server has broken. 1. Press alternates with to continue printing. NOTE Data will be lost. To continue press 41.3 UNEXPECTED SIZE IN TRAY alternates with Media is loaded that is longer or shorter in the feed direction than the size configured for the tray. 2. If the message persists, contact HP Support. 1. Press 2.
Control panel message Description Recommended action back to the first program and try printing a different file. If the message appears only with a certain software program or print job, contact the software vendor for assistance. 50.1 FUSER ERROR 50.6 FUSER ERROR 51.XY ERROR AC power is not being provided to the fuser assembly. AC voltage is necessary to generate heat in the fuser assembly. The main or sub thermistors are unable to provide temperature feedback to the ECU.
Control panel message Description Recommended action 54.XX ERROR A device command error has occurred. 1. Turn the device off and then on. 2. If the message persists, contact HP support. 1. Turn the device off and then on. 2. Verify that the flat ribbon cable between the ECU and the formatter PCA is connected correctly. 3. If the message persists, replace the ECU. If the message still persists, replace the formatter. 1. Turn the device off and then on. 2.
Control panel message Description Recommended action 64 ERROR A scan buffer error has occurred. 1. Turn the device off and then on. 2. If the message persists, replace the formatter. 1. Press 2. Turn the device off and then on. 3. Perform an NVRAM initialization. (See NVRAM initialization on page 160.) 4. If the message persists, replace the formatter. 1. Press 2. Turn the device off and then on. 3. Perform an NVRAM initialization. (See NVRAM initialization on page 160.) 4.
Control panel message Description Recommended action has the most current printer drivers, or use a generic printer driver. 8X.YYYY EMBEDDED JETDIRECT ERROR
Control panel message Description alternates with The job is cancelled and no pages are printed. Recommended action To continue press Cleaning... The device is processing the cleaning page. No action necessary. CLOSE TOP COVER Door switch SW501 is signalling that the cartridge door is open. If the cartridge door is open, the main motor will not rotate during device power-up. The wires for switch SW501 are hard-wired to the ECU.
Control panel message Description Recommended action mechanism swings outward, away from the chassis. When the cartridge is inserted into the device, the mechanism closes toward the chassis. Install supply The print cartridge is missing. Install the missing cartridge. For more information, see Change the print cartridge on page 23. This message alternates with the name of the storage device. The storage device does not have enough memory to load the fonts or other data.
Control panel message Description Recommended action MANUALLY FEED No media is in tray 1, and a print job requires a specific type and size that is available in another tray. Press to print from another tray. See Load input trays on page 19 for more information. alternates with or To use another tray press Press MANUALLY FEED OUTPUT STACK for help. The first side of a manual two-sided print job has been printed and the device is paused until for the output stack is reinserted.
Control panel message Description Recommended action RAM DISK FILE OPERATION FAILED The device received a PJL file system command that attempted to perform an illogical operation (for example, to download a file to a non-existent directory). Printing can continue. alternates with Ready If the message reappears, there might be a problem with the software program. To clear press RAM DISK FILE SYSTEM IS FULL alternates with To remove this message from the display, press .
Control panel message Description Recommended action See Load input trays on page 19 for more information. TRAY XX EMPTY The tray is empty, but the current print job does not require this tray. Fill the tray. The message indicates the type and size of media for which the tray is currently configured. The tray is open, but printing can continue. Close the tray. The tray is open or empty, but the current print job does not require this tray. Close or fill the tray.
Control panel message Description If the message reappears, a problem might exist in the software program. To clear press USB STORAGE FILE SYSTEM IS FULL alternates with Ready Recommended action The device received a PJL file system command that attempted to store something on the file system but was unsuccessful because the file system is full. 1. Use HP Web Jetadmin software to delete files from the storage device, and then try again. 2. To remove this message from the display, press . 1.
Clear jams Occasionally, media can become jammed during a print job. The following are some of the causes: ● Trays are loaded incorrectly or overfilled. ● Tray 2 or tray 3 is removed during a print job. ● The cartridge door is opened during a print job. ● The media that is being used does not meet HP specifications. ● The media that is being used is outside of the supported size range (see Media specifications on page 13). Avoid jams Use this table to help avoid specific types of jams.
Table 6-1 Common causes of jams (continued) Cause Solution The device supply items have reached the end of their useful life. Check the device control panel for messages that prompt you to replace supplies, or print a supplies status page to verify the remaining life of the supplies. The print media was not stored correctly. Replace the print media. The media should be stored in its original packaging and in a controlled environment.
Jam detection The following illustration shows the paper detection sensors in the device that determine when a jam has occurred. 1 PS4 2 3 PS901 SR2 PS903 PS502 4 5 Figure 6-1 Jam-detection sensors 1 Output-bin-full sensor (PS4) 2 Delivery sensor (SR2) 3 Top-of-page sensor (PS901) 4 Paper-width sensor (PS903) 5 Duplex sensor (PS502) The device determines if a jam has occurred by determining whether paper is present at the sensor or not at a specified time in the printing process.
Jam type Description Residual jam The device determines that a residual paper jam has occurred if any of the following sensors detects paper when starting the initialization at power-up or when a door is closed.
2. If the edge of the paper is visible in the feed area, slowly pull the paper down and out of the device. If the paper is not visible, look in the cartridge-door area. NOTE Do not force the paper if it will not move easily. If the paper is stuck in a tray, try removing it through the tray above (if applicable) or through the cartridge-door area. 3. Before replacing the tray, make sure the paper is flat in the tray at all four corners and below the tabs on the guides. 4.
Clear jams from the print-cartridge area 1. Open the cartridge door and remove the print cartridge. CAUTION To prevent damage to the print cartridge, do not expose it to light for more than a few minutes. 2. Slowly pull the media out of the device. Be careful to not tear the media. CAUTION Avoid spilling loose toner. Use a dry, lint-free cloth, to clean any toner that might have fallen into the device. If loose toner falls into the device, it might cause temporary problems with print quality.
Clear jams from the output-bin areas NOTE If media is jammed in the top output area, but most of the media is still inside the device, it is best to remove it through the rear door. 1. Open the rear door. (The rear output bin might be hard to open. If necessary, pull hard to open it.) Let the rear door drop completely open. 2. Grasp both sides of the media, and slowly pull the media out of the device. (There might be loose toner on the media. Be careful not to spill it on yourself or into the device.
3. Close the rear door. (The clips automatically return to their original positions when the rear door is closed.) 4. Open and close the cartridge door to clear the jam message. If a jam message persists, there is still media in the device. Look for media in other locations. Clear jams from the optional duplexer ENWW 1. Remove tray 2 from the device. 2. Push the green button on the top right front of the tray 2 opening to access the duplex paper path.
3. Reach in and pull out the jammed paper. 4. Push the bottom of the duplex access plate back up until it clicks into place on both sides (both sides need to be engaged). 5. Reinstall tray 2. 6. Open and close the cartridge door to clear the jam message.
Interface troubleshooting The following sections provide instructions for interface troubleshooting. Communications checks NOTE Communication problems are normally the customer's responsibility. Time spent attempting to resolve these problems might not be covered by the Hewlett-Packard product warranty. Refer the customer to the network administrator for assistance in troubleshooting network problems.
Jetdirect page 1 2 3 4 Figure 6-2 Jetdirect page 1 HP Jetdirect Configuration If the EIO Jetdirect card is installed correctly and the device completes its internal diagnostics, the I/O CARD READY status message prints. If communication is lost, an I/O NOT READY status message prints, followed by a two-digit error code. See the HP Jetdirect Network Interface Configuration Guide for further details and recommended action.
3. Print a configuration page to verify that the I/O card is ready (see Use information pages on page 38). An HP Jetdirect configuration page also will print. 4. On the HP Jetdirect configuration page, confirm the following settings: 5. ● Under HP Jetdirect Configuration, the status us “I/O Card Ready”. ● The status is “Ready”. ● An IP address is listed. ● The configuration method (Config by:) is listed correctly. See the network administrator if you are not sure which method is correct.
Service mode functions Cold reset A cold reset unlocks menus that have been previously locked and sets all control panel menu items (including EIO settings) back to the factory defaults. However, it does not clear the values in the SERVICE menu (such as the serial number and page counts). NOTE Before performing a cold reset, print a menu map and a configuration page (see Use information pages on page 38).
Hard-disk initialization CAUTION A hard-disk initialization erases and reformats the device hard disk. Perform a harddisk initialization only if an error code on the control panel indicates an EIO disk error. Always try initializing the hard disk before replacing it. NOTE Before performing a hard-disk initialization, print a menu map and a configuration page (see Use information pages on page 38).
Use the PIN code 10300506 for the HP LaserJet P3005 Series printer. 1. Press Menu. Use the 2. Press the button or the button until the first digit of the PIN code appears. Press to save that digit. Repeat this selection procedure until you have typed the entire eight-digit PIN code. You can use the button to return to a PIN digit. When the last digit is saved, the SERVICE submenu appears on the control-panel display. 3. Use the ● CLEAR EVENT LOG.
Convert the service ID to an actual date You can use the device service ID number to determine whether the device is still under warranty. Use the following procedure to convert the service ID into the installation date. 1. Add 1990 to YY to determine the actual year that the device was installed. 2. Divide DDD by 30 and add 1 to the remainder. The total is the month. 3. The remainder from the calculation in step 2 is the day of the month.
Troubleshooting tools Control-panel menus Press Menu to open the control-panel menus. Use the button or the button to scroll through the to select the appropriate option. The high-level menus appear in the menus that appear. Press following order: Main menus SHOW ME HOW RETRIEVE JOB INFORMATION PAPER HANDLING CONFIGURE DEVICE DIAGNOSTICS SERVICE Diagnostics menu Administrators can use this menu to isolate parts and to troubleshoot jam and print-quality issues.
Table 6-2 Diagnostics menu (continued) Item Values Explanation PAPER PATH TEST No values available Generate a test page, which is useful for testing the paperhandling features of the device. ● PRINT TEST PAGE Press the to start the paper-path test using the source (tray), destination (output bin), duplex, and number of copies settings that you set in the other items on the PAPER PATH TEST menu. Set the other items before selecting PRINT TEST PAGE.
1 Figure 6-3 Locating the engine-test-page switch The test page should have a series of horizontal lines. The test page prints from the last tray that the device used to print, unless the device has been turned off and then turned on again since the most recent print job. If the device has been turned off and then on again since the most recent print job, then the page will print from tray 2. The device continuously prints test pages as long as the test-page switch is depressed.
Image defect ruler Use a ruler to measure occurrences of repetitive image defects to help solve image quality problems. Place the ruler next to the first occurrence of the defect on the page. Find the distance between identical defects and use the figure below to identify the component that is causing the defect. NOTE When printing this defect ruler, verify that any scaling options in the printer driver are disabled.
Upgrade the firmware The device has remote firmware update (RFU) capability. Use the information in this section to upgrade the device firmware. The overall process involves the following steps: 1. Determine the current level of firmware that is installed on the device. 2. Go to the HP Web site and find out whether a firmware update is available. If an update is available, download the latest firmware to your computer. 3. Transfer the new firmware from your computer to the device.
NOTE If the file name or path includes a space, enclose the file name or path in quotation marks. For example, type put “C:\MY DOCUMENTS\LJ\P3005FW.RFU” The following series of messages appears in the command window: 200 PORT command successful 150 Opening BINARY mode data connection 226 Ready 226 Processing Job 226 Transfer complete Then, a message that contains the transfer-speed information appears. 10. The download process begins and the firmware is updated on the device.
5. If the name of the .RFU file is not listed in the All Available Images box, click Browse in the Upload New Firmware Image dialog box and navigate to the location of the .RFU file that you downloaded from the Web. If the filename is listed, select it. 6. Click Upload to move the .RFU file from the computer hard drive to the HP Web Jetadmin server. After the upload is complete, the browser window refreshes. 7. Select the .RFU file from the Printer Firmware Update drop-down menu. 8.
Upgrade the HP Jetdirect firmware The HP Jetdirect network interface in the device has firmware that can be upgraded separately from the device firmware. This procedure requires that you install HP Web Jetadmin Version 7.0 or later on the computer. Complete the following steps to update the HP Jetdirect firmware by using HP Web Jetadmin. 1. Open the HP Web Jetadmin program. 2. Open the Device Management folder in the drop-down list in the Navigation panel. Navigate to the Device Lists folder. 3.
Troubleshoot general printing problems The device selects media from the wrong tray. Cause Solution The tray selection in the software program might be incorrect. For many software programs, the paper tray selection is found on the Page Setup menu within the program. Remove any media in other trays to make the device select from the correct tray. For Macintosh computers, use the HP LaserJet Utility to change the priority of the tray.
Print job is extremely slow. Cause Solution You are printing a PDF or PostScript (PS) file but are using a PCL printer driver. Try using the PS printer driver rather than the PCL printer driver. (You can usually do this from a software program.) In the printer driver, Type is is set to card stock, heavy, rough, In the printer driver, set the type to plain paper (see the user or bond paper. guide). Note: If you change the setting to plain paper, the print job will print faster.
The device prints, but the text is wrong, garbled, or incomplete. Cause Solution The device is on a network or sharing device and is not receiving a clear signal. Disconnect the device from the network and use a parallel or USB cable to attach it directly to a computer. Print a job that you know works. The wrong driver was selected in the software. Check the software device-selection menu to make sure that the device is selected. The software program is malfunctioning.
Troubleshoot media handling problems If media is feeding incorrectly, use the information in this section to identify and resolve the problem. Multiple pages feed Table 6-3 Causes for multiple pages feeding Cause Solution Too much media (particularly envelopes) is loaded in tray 1. Remove some of the media and resend the print job. The separation rollers and pads in the tray are worn or damaged Replace the rollers and separation pads. The media edges are locked together.
Table 6-6 Causes for skewed pages (continued) Cause Solution The tray feed roller and separation roller are worn irregularly. Replace the affected roller. The registration assembly is defective. Replace the registration assembly (see Registration assembly on page 121). Media is loaded incorrectly. Verify that the media is loaded correctly and that all adjustments have been made. Verify that the guides in the tray are not too tight or too loose against the stack.
Troubleshoot print-quality problems This section helps you define print-quality problems and what to do to correct them. Often print-quality problems can be handled easily by making sure that the device is correctly maintained, using print media that meets HP specifications, or running a cleaning page. Print-quality checklist General print-quality problems can be solved by following the checklist below.
Image-defect examples Use the examples in this image-defect table to determine which print-quality problem you are experiencing, and then see the corresponding reference pages to troubleshoot the problem. These examples identify the most common print-quality problems. NOTE The examples below depict letter-size paper that has passed through the device shortedge first.
Aa BbCc Aa BbCc Aa BbCc Aa BbCc Aa BbCc See Curl or wave on page 185 See Wrinkles or creases on page 186 See Vertical white lines on page 186 See Tire tracks on page 187 See Scattered lines on page 188. See Blurred print on page 188. See Random image repetition on page 189 (dark) See Random image repetition on page 189 (light) See White spots on black on page 187 Light print (partial page) ENWW 1. Make sure that the print cartridge is fully installed. 2.
Light print (entire page) 1. Make sure that the print cartridge is fully installed. 2. Make sure that the EconoMode setting is turned off at the control panel and in the printer driver. 3. Open the CONFIGURE DEVICE menu at the device control panel. Open the PRINT QUALITY submenu and increase the TONER DENSITY setting. See the user guide. 4. Try using a different type of media. 5. The print cartridge might be almost empty. Replace the print cartridge. 6.
Dropouts 1. Make sure that the environmental specifications for the device are being met. (See Operating environment on page 246.) 2. If the paper is rough, and the toner easily rubs off, open the CONFIGURE DEVICE menu at the device control panel. Open the PRINT QUALITYsubmenu, select FUSER MODES, and then select the paper type that you are using. Change the setting to HIGH 1 or HIGH 2, which helps the toner fuse more completely onto the paper. (See the user guide.) 3. Try using a smoother paper. 4.
Gray background 1. Do not use media that has already been run through the device. 2. Try using a different type of media. 3. Print a few more pages to see if the problem corrects itself. 4. Turn over the stack of media in the tray. Also, try rotating the stack 180°. 5. Open the CONFIGURE DEVICE menu at the device control panel. On the PRINT QUALITY submenu, increase theTONER DENSITY setting. See the user guide. 6. Make sure that the environmental specifications for the device are being met.
Loose toner Loose toner, in this context, is defined as toner that can be rubbed off the page. 1. If paper is heavy or rough, open the CONFIGURE DEVICE menu at the device control panel. On the PRINT QUALITY submenu, select FUSER MODES, and then select the paper type that you are using. Change the setting to HIGH 1 or HIGH 2, which helps the toner fuse more completely onto the paper. You must also set the type of media for the tray that you are using. (See the user guide.) 2.
Repeating image Dear Mr. Abhjerhjk, The dhjhfiuhu if teint hhkjhjnf j us a weue jd, fnk ksneh vnk kjdfkaakd ss hsjhnckkajhdhf kashfhnduujdn. Pkshkkhklhlkhkhyufwe4yrh9jjflkln djd skshkshdcnksnjcnal aksnclnslskjlncsl nas lnslna, ncnsljsjscljckn nsnclknsllj hwlsdknls nwljs nlnscl nijhsn clsncij hn. Iosi fsjs jlkh andjna this is a hn. jns fir stie a djakjd ajjssk. Thsi ius vnvlu tyeh lch afted, and when hghj hgjhk jdj a dt sonnleh. Suolklv jsdj hvjkrt ten sutc of jthjkfjkn vjdj hwjd, an olk d .
Page skew 1. Print a few more pages to see if the problem corrects itself. 2. Verify that there are no torn pieces of media inside the device. 3. Make sure that media is loaded correctly and that all adjustments have been made. (See the user guide.) Make sure that the guides in the tray are not too tight or too loose against the stack. 4. Turn over the stack of paper in the tray. Also, try rotating the stack 180°. 5.
Wrinkles or creases 1. Print a few more pages to see if the problem corrects itself. 2. Make sure that the environmental specifications for the device are being met. (See Operating environment on page 246.) 3. Turn over the stack of media in the tray. Also, try rotating the stack 180°. 4. Make sure that media is loaded correctly and all adjustments have been made. (See the user guide.) 5. Make sure that the type and quality of the media that you are using meet HP specifications.
Tire tracks Aa BbCc Aa BbCc Aa BbCc Aa BbCc Aa BbCc This defect typically occurs when the print cartridge has far exceeded its rated life. For example, if you are printing a very large quantity of pages with very little toner coverage. 1. Perform a half self-test functional check. If the drum is damaged, replace the print cartridge. 2. Run a cleaning page. If the image defect persists, replace the fuser. (See Fuser on page 83.) 3.
Scattered lines 1. Make sure that the type and quality of the media that you are using meet HP specifications. (See Media specifications on page 13.) 2. Make sure that the environmental specifications for the device are being met. (See Operating environment on page 246.) 3. Turn over the stack of media in the tray. Also, try rotating the stack 180°. 4. Open the CONFIGURE DEVICE menu at the device control panel. Open the PRINT QUALITY submenu and change the TONER DENSITY setting. (See the user guide.
Random image repetition If an image that appears at the top of the page (in solid black) repeats farther down the page (in a gray field), the toner might not have been completely erased from the last job. (The repeated image might be lighter or darker than the field it appears in.) ENWW ● Change the tone (darkness) of the field that the repeated image appears in. ● Change the order in which the images are printed.
Diagrams Device component locations Diagrams are provided below detailing the locations of various device components.
Main parts Figure 6-5 Main parts ENWW 1 Fuser film 2 Pressure roller 3 Transfer charging roller 4 Tray 1 pick-up roller 5 Tray 1 separation pad 6 Tray 2 separation pad 7 Tray 2 pickup roller 8 Memory tag contact Diagrams 191
Sensors and switches 2 3 1 4 10 5 9 8 6 7 Figure 6-6 Sensors and switches 1 Delivery sensor (SR2) 2 Output-bin-full sensor (PS4) 3 Face-up cover sensor (PS1) 4 Power switch (SW101) on ECU PCA 5 Door switch (SW501) 6 Engine-test-print button (SW401) on test print switch PCA 7 Tray 1 media-present sensor (PS902) on tray 1 sensor PCA 8 Media-width sensor (PS903) on page-width sensor PCA 9 Top-of-page sensor (PS901) on top-of-page sensor PCA 10 Duplex sensor (PS502) on high-voltage
Motors, fans, and solenoids Figure 6-7 Motors, fans, and solenoids ENWW 1 Fuser motor (M2) 2 Main motor (M1) 3 Tray 1 pickup solenoid (SL1) 4 Main fan (FM1) 5 Tray 2 pickup solenoid (SL2) 6 Sub fan (FM2) Diagrams 193
PCAs 1 2 3 5 4 Figure 6-8 PCAs 1 ECU 2 Tray 1 sensor PCA (PS902) 3 Paper-width sensor PCA (PS903) 4 Top-of-page sensor PCA (PS901) 5 High-voltage PCA Wiring diagrams The following figures show device wiring and circuitry layout.
1 2 3 4 5 6 7 8 9 12 11 10 Figure 6-9 ECU wiring ENWW 1 M1, main motor (J407) 2 FM2, sub fan motor (J512) 3 Memory tag reader (J510) 4 Laser/scanner motor (J402) 5 Thermistors, rear-output-bin sensor, delivery sensor (J405) 6 SL1, tray 1 pickup solenoid (J508) 7 FM1, main fan motor (J509) 8 PS902, tray 1 sensor (J503) 9 PS3, tray 2 paper sensor (J502) 10 SL2, tray 2 pickup solenoid (J504) 11 Not used (J511) 12 Optional paper feeders (J406) Diagrams 195
Figure 6-10 Circuit diagram (1 of 2) 196 Chapter 6 Troubleshooting ENWW
Figure 6-11 Circuit diagram (2 of 2) ENWW Diagrams 197
198 Chapter 6 Troubleshooting ENWW
7 Parts and diagrams Chapter contents ENWW ● Order parts, accessories, and supplies ● Part numbers ● Covers ● Internal components ● Tray 2 pickup assembly ● Alphabetical parts list ● Numerical parts list Chapter contents 199
Order parts, accessories, and supplies Several methods are available for ordering parts, supplies, and accessories: ● Order directly from HP ● Order through service or support providers ● Order directly through the embedded Web server (for printers that are connected to a network) ● Order directly through the HP Easy Printer Care software Order directly from HP You can obtain the following items directly from HP: ● Replacement parts: To order replacement parts in the U.S., go to www.hp.
Part numbers The following list of accessories was current at the time of printing. Ordering information and availability of the accessories might change during the life of the device. Paper-handling accessories Item Description Part number Optional 500-sheet tray and feeder unit (tray 3) Optional tray to increase paper capacity. Holds Letter, A4, Legal, A5, B5 (JIS), Executive, and 8.5 x 13 paper sizes. Q7817A Note: This tray is included with the HP LaserJet P3005x model.
Cables and interfaces Item Description Part number Enhanced I/O (EIO) cards HP Jetdirect 620n Fast Ethernet (10/100Base-TX) print server J7934A HP Jetdirect 625n Gigabit Ethernet (10/100/1000T) print server J7960A HP Jetdirect 635n IPv6/IPsec print server J7961A HP Jetdirect 680n 802.11b wireless internal print server J6058A HP Jetdirect print server multi-protocol EIO network cards: HP Jetdirect 680n 802.
ENWW Part numbers 203
Covers 4 *A01 *A04 18 *A13 *A11 5 *A14 6 *A05 1 *A20 *A02 *A20 *A03 *A12 3 17 16 *A18 9 *A21 *A19 *A15 10 2 14 7 *A17 *A23 *A16 *A23 8 *A06 *A22 *A07 *A08 14 *A10 A B *A09 12 11 *A28 *A26 B *A27 *A26 *A24 15 *A29 A *A25 Figure 7-1 Covers 204 Chapter 7 Parts and diagrams ENWW
Table 7-1 Covers ENWW Ref Description Part number Qty 1 Cover, DIMM RC2-0602-000 1 2 Cover, right lower RC2-0603-000 1 3 Cover, right front RL1-1367-000 1 4 Cover, right upper RC2-0605-000 1 5 Cover, engine controller RC2-0612-000 1 6 Top cover assembly RM1-3720-000 1 7 Left cover assembly RM1-3721-000 1 8 Multipurpose cover assembly RM1-3723-000 1 9 Rear cover assembly RM1-3724-000 1 10 Cartridge-door assembly RM1-3722-000 1 11 Hinge, left RC1-4057-000 1 12
Internal components 3 6 13 13 11 7 9 8 15 (J510) 38 4 20 10 14 12 13 (J23) (J402) 28 (J12) 16 13 13 17 35 18 31 21 (FM2) (J512) 22 13 23 26 30 25 13 36 29 2 13 34 32 13 13 13 27 13 33 13 1 24 5 37 19 Figure 7-2 Internal components (1 of 6) 206 Chapter 7 Parts and diagrams ENWW
Table 7-2 Internal components (1 of 6) ENWW Ref Description Part number Qty 1 Arm, door RC1-4055-000 1 2 Glide, door RC1-4056-000 1 3 Duct, scanner RC1-4128-020 1 4 Saddle, wire WT2-5694-000 1 5 Spring, tension RU5-2407-000 1 6 Laser/scanner assembly RM1-1521-030 1 7 Link, laser shutter RC1-4125-000 1 8 Stay, tag holder RC1-4126-000 1 9 Holder, tag RC1-4127-000 1 10 Spring, compression RU5-2404-000 1 11 Spring, compression RU5-2405-000 1 12 Clip, cable WT2
Ref Description Part number Qty 35 Stopper, cartridge, left RC2-0707-000 1 36 Spring, tension RU5-2403-000 1 37 Spring, torsion RU5-2410-020 1 38 Connector, snap tight, bk VS1-7177-003 1 208 Chapter 7 Parts and diagrams ENWW
ENWW Internal components 209
5 14 24 *A13 *A14 *A12 *A06 *A07 *A17 *A15 31 *A16 18 6 23 32 10 12 13 (M2) 11 (J27) 24 30 9 1 *A05 *A03 3 *A04 23 20 15 24 *A02 *A01 7 16 19 17 2 *A08 *A10 *A11 27 22 8 (M1) (J407) 4 502 28 24 503 29 24 26 21 24 24 501 *A09 25 Figure 7-3 Internal components (2 of 6) 210 Chapter 7 Parts and diagrams ENWW
Table 7-3 Internal components (2 of 6) ENWW Ref Description Part number Qty 1 Lever, coupling RC1-4115-000 1 2 Cam RC1-4114-000 1 3 Lever, drive release RC1-4116-000 1 4 Link, drive release RC1-4117-000 1 5 Film, fuser drive side plate RC2-0649-000 1 6 Duct, cartridge RC2-0590-000 1 7 Pendulum assembly RM1-3748-000 1 8 Drive release assembly RM1-1522-000 1 9 Guide, air RC2-0648-000 1 10 Stopper, fuser thrust RC2-0657-000 1 11 Bushing, inner RC2-0701-000 1 12
Ref Description Part number Qty 502 Pin, dowel XD3-2120-122 1 503 Ring, E XD2-1200-802 1 212 Chapter 7 Parts and diagrams ENWW
ENWW Internal components 213
*A15 *A08 *A17 *A18 *A09 *A14 *A02 26 *A13 (J405) 19 *A13 *A13 501 (J18) (J22) *A10 *A18 *A11 *A12 *A12 *A11 *A03 *A10 *A13 22 *A07 *A04 *A01 501 *A06 *A05 10 9 25 1 7 29 21 501 501 *A16 *A27 *A26 *A25 5 501 16 4 24 *A24 2 8 30 28 15 27 23 3 13 12 11 6 18 *A22 17 14 *A23 *A19 *A20 *A19 *A21 20 Figure 7-4 Internal components (3 of 6) 214 Chapter 7 Parts and diagrams ENWW
Table 7-4 Internal components (3 of 6) ENWW Ref Description Part number Qty 1 Bushing, transfer, right RC1-0922-000 1 2 Transfer roller assembly RM1-1508-000 1 3 Pad, separation, multipurpose tray RC1-0939-000 1 4 Guide, feed RC1-3935-000 1 5 Cover, registration RC1-3936-020 1 6 Arm, pad RC1-3937-000 1 7 Gear, 12T RU5-0400-000 1 8 Eliminator, static charge RC1-4025-000 1 9 Lever, sensor RC1-4027-000 1 10 Spring, torsion RC1-4028-000 1 11 Spring, torsion RC1-40
1 *A02 *A05 2 *A01 *A04 *A03 4 *A16 5 502 *A14 501 *A15 *A17 8 *A06 501 *A07 *A08 7 *A13 *A09 501 501 6 *A10 *A11 *A12 3 501 501 Figure 7-5 Internal components (4 of 6) 216 Chapter 7 Parts and diagrams ENWW
Table 7-5 Internal components (4 of 6) ENWW Ref Description Part number Qty 1 Guide, duplex inlet RC1-4096-000 1 2 Lower paper feed assembly RM1-3759-000 1 3 High-voltage PCA RM1-3758-000 1 4 Paper feed guide assembly RM1-3760-000 1 5 Plate, grounding RC1-4085-000 1 6 Oblique roller assembly RM1-1506-000 1 7 Top sensor PCA (PS901) RM1-4040-000 1 8 Paper-width sensor PCA (PS903) RM1-4042-000 1 501 Screw, tapping, truss head, M4x10 XB4-7401-005 7 502 Screw, with wash
11 16 503 9 11 7 10 5 8 6 (FM1) (J509) 505 502 11 (J508) (SL1) 501 13 1 11 11 18 504 14 2 *A01 *A03 *A02 12 17 4 501 *A04 *A06 *A07 15 3 501 506 *A05 501 501 Figure 7-6 Internal components (5 of 6) 218 Chapter 7 Parts and diagrams ENWW
Table 7-6 Internal components (5 of 6) ENWW Ref Description Part number Qty 1 Solenoid, tray 1 (SL1) RK2-1490-000 1 2 Pick-up roller gear assembly RM1-3714-000 1 3 roller stay assembly RM1-1485-000 1 4 Spring, torsion RU5-2386-000 1 5 Cover, formatter RC2-0627-000 1 6 Plate, anti-magnetic RC2-0628-000 1 7 Plate, inlet/outlet (non-network models) RC2-0638-000 1 7 Plate, inlet/outlet (network models) RC2-0629-000 1 8 Holder, fan RC2-0592-000 1 9 Static wire, fan RC2
28 4 *A04 *A05 *A03 3 22 21 11 24 31 31 21 23 *A07 25 *A07 *A06 20 *A06 18 5 27 (PS4) (J25) 27 (PS1) (J13) 8 21 (SW501) (J408) 14 21 29 12 501 26 (J20) (SL2) (J504) 21 7 5 17 21 21 10 5 2 A 1 6 *A02 *A01 19 A (J1205) 9 16 21 (J406) 21 15 13 30 21 10 (J1205) Figure 7-7 Internal components (6 of 6) 220 Chapter 7 Parts and diagrams ENWW
Table 7-7 Internal components (6 of 6) ENWW Ref Description Part number Qty 1 Switch, front RC2-0631-000 1 2 Holder, switch RC2-0632-000 1 3 Link, switch RC2-0633-000 1 4 Holder, switch link RC2-0634-000 1 5 Clip, cable WT2-5678-000 4 6 Bottom plate roller assembly RM1-3727-000 4 7 Holder, interlock RC2-0595-000 1 8 Microswitch (SW501), door RK2-0534-000 1 9 Cushion, right lower RC2-0468-000 1 10 Foot, rubber RA0-1003-000 2 11 Guide, cartridge upper, right RC2
Tray 2 pickup assembly *A34 *A14 *A15 *A09 3 *A32 (J502) (J9) *A11 *A26 *A29 *A19 *A22 *A33 *A10 *A30 *A04 *A08 *A21 *A20 *A18 *A17 5 (PS3) (J9) *A23 *A05 *A06 *A13 *A28 *A24 *A34 2 *A07 *A35 *A03 4 *A12 *A31 *A01 *A02 *A25 *A27 *A16 1 Figure 7-8 Tray 2 pickup assembly 222 Chapter 7 Parts and diagrams ENWW
Table 7-8 Tray 2 pickup assembly Ref ENWW Description Part number Qty Tray 2 pickup assembly RM1-3762-000 1 1 Tray 2 pickup roller assembly RM1-3763-000 1 2 Sensor-flag assembly RM1-3769-000 1 3 Cable, tray 2 sensor RM1-4060-000 1 4 Roller, tray 2 paper pickup RL1-1370-000 1 5 IC, photo interrupter (PS3) WG8-5624-000 1 Tray 2 pickup assembly 223
Alphabetical parts list Table 7-9 Alphabetical parts list Description Part number Table and page Arm, door RC1-4055-000 Internal components (1 of 6) on page 207 Arm, pad RC1-3937-000 Internal components (3 of 6) on page 215 Arm, paper-width sensor RC2-0575-000 Internal components (3 of 6) on page 215 Bottom plate roller assembly RM1-3727-000 Internal components (6 of 6) on page 221 Bushing RC1-3665-000 Internal components (6 of 6) on page 221 Bushing, inner RC2-0701-000 Internal componen
Table 7-9 Alphabetical parts list (continued) ENWW Description Part number Table and page Connector, snap tight, bk VS1-7177-004 Internal components (6 of 6) on page 221 Control-panel assembly RM1-3725-000 Covers on page 205 Cover, DIMM RC2-0602-000 Covers on page 205 Cover, engine controller RC2-0612-000 Covers on page 205 Cover, formatter RC2-0627-000 Internal components (5 of 6) on page 219 Cover, gear RC2-0579-000 Internal components (2 of 6) on page 211 Cover, main motor RC1-410
Table 7-9 Alphabetical parts list (continued) Description Part number Table and page Film, fuser drive side plate RC2-0649-000 Internal components (2 of 6) on page 211 Foot, rubber RA0-1003-000 Internal components (1 of 6) on page 207 Foot, rubber RA0-1003-000 Internal components (6 of 6) on page 221 Fuser assembly (110-127V) RM1-3740-000 Internal components (5 of 6) on page 219 Fuser assembly (220-240V) RM1-3741-000 Internal components (5 of 6) on page 219 Fuser drive assembly RM1-3746-0
Table 7-9 Alphabetical parts list (continued) ENWW Description Part number Table and page Guide, air RC2-0648-000 Internal components (2 of 6) on page 211 Guide, cartridge lower, left RC2-0704-000 Internal components (1 of 6) on page 207 Guide, cartridge lower, right RC2-0700-000 Internal components (6 of 6) on page 221 Guide, cartridge upper, left RC2-0703-000 Internal components (1 of 6) on page 207 Guide, cartridge upper, right RC2-0492-000 Internal components (6 of 6) on page 221 Gui
Table 7-9 Alphabetical parts list (continued) Description Part number Table and page Holder, switch link RC2-0634-000 Internal components (6 of 6) on page 221 Holder, tag RC1-4127-000 Internal components (1 of 6) on page 207 IC, photo interrupter (PS1) WG8-5624-000 Internal components (6 of 6) on page 221 IC, photo interrupter (PS3) WG8-5624-000 Tray 2 pickup assembly on page 223 Laser/scanner assembly RM1-1521-030 Internal components (1 of 6) on page 207 Left cover assembly RM1-3721-000
Table 7-9 Alphabetical parts list (continued) ENWW Description Part number Table and page Motor, DC (M1), main RK2-1488-000 Internal components (2 of 6) on page 211 Motor, DC, stepping (M2), fusing RK2-1489-000 Internal components (2 of 6) on page 211 Mount, solenoid RC2-0498-000 Internal components (6 of 6) on page 221 Multipurpose cover assembly RM1-3723-000 Covers on page 205 Multipurpose paper pick-up roller assembly RM1-3716-000 Internal components (3 of 6) on page 215 Multipurpose
Table 7-9 Alphabetical parts list (continued) Description Part number Table and page Registration assembly RM1-3715-000 Internal components (3 of 6) on page 215 Ring, E XD2-1100-402 Internal components (2 of 6) on page 211 Ring, E XD2-1200-802 Internal components (2 of 6) on page 211 roller stay assembly RM1-1485-000 Internal components (5 of 6) on page 219 Roller, face-down RC1-3994-000 Internal components (6 of 6) on page 221 Roller, multipurpose pick-up RL1-0568-000 Internal component
Table 7-9 Alphabetical parts list (continued) ENWW Description Part number Table and page Sensor-flag assembly RM1-3769-000 Tray 2 pickup assembly on page 223 Sheet, static charge RC1-4069-000 Internal components (3 of 6) on page 215 Sheet, static charge RC1-4070-000 Internal components (3 of 6) on page 215 Solenoid (SL2) RK2-1492-000 Internal components (6 of 6) on page 221 Solenoid, tray 1 (SL1) RK2-1490-000 Internal components (5 of 6) on page 219 Spring, compression RU5-2404-000 In
Table 7-9 Alphabetical parts list (continued) Description Part number Table and page Spring, torsion RU5-2386-000 Internal components (5 of 6) on page 219 Spring, torsion RC2-0665-000 Internal components (6 of 6) on page 221 Static wire, fan RC2-0593-000 Internal components (5 of 6) on page 219 Stay, tag holder RC1-4126-000 Internal components (1 of 6) on page 207 Stopper, cartridge, left RC2-0707-000 Internal components (1 of 6) on page 207 Stopper, cartridge, right RC2-0702-000 Interna
Numerical parts list Table 7-10 Numerical parts list ENWW Part number Description Table and page RA0-1003-000 Foot, rubber Internal components (1 of 6) on page 207 RA0-1003-000 Foot, rubber Internal components (6 of 6) on page 221 RA0-1172-000 Gear, 17T Internal components (3 of 6) on page 215 RC1-0922-000 Bushing, transfer, right Internal components (3 of 6) on page 215 RC1-0939-000 Pad, separation, multipurpose tray Internal components (3 of 6) on page 215 RC1-3665-000 Bushing Intern
Table 7-10 Numerical parts list (continued) Part number Description Table and page RC1-4061-000 Spring, torsion Internal components (3 of 6) on page 215 RC1-4065-000 Lever, grounding contact Internal components (1 of 6) on page 207 RC1-4066-020 Lever, grounding contact Internal components (1 of 6) on page 207 RC1-4067-000 Spring, leaf Internal components (1 of 6) on page 207 RC1-4069-000 Sheet, static charge Internal components (3 of 6) on page 215 RC1-4070-000 Sheet, static charge Inter
Table 7-10 Numerical parts list (continued) ENWW Part number Description Table and page RC2-0468-000 Cushion, right lower Internal components (6 of 6) on page 221 RC2-0483-000 Spring, compression Internal components (3 of 6) on page 215 RC2-0492-000 Guide, cartridge upper, right Internal components (6 of 6) on page 221 RC2-0498-000 Mount, solenoid Internal components (6 of 6) on page 221 RC2-0559-000 Guide, cassette, front right Internal components (6 of 6) on page 221 RC2-0560-000 Guid
Table 7-10 Numerical parts list (continued) Part number Description Table and page RC2-0612-000 Cover, engine controller Covers on page 205 RC2-0622-000 Holder, fan, left Internal components (1 of 6) on page 207 RC2-0623-000 Plate, fan shield, left Internal components (1 of 6) on page 207 RC2-0627-000 Cover, formatter Internal components (5 of 6) on page 219 RC2-0628-000 Plate, anti-magnetic Internal components (5 of 6) on page 219 RC2-0629-000 Plate, inlet/outlet (network models) Intern
Table 7-10 Numerical parts list (continued) ENWW Part number Description Table and page RC2-0705-000 Lever, drive release Internal components (1 of 6) on page 207 RC2-0706-000 Lever, cartridge clamp Internal components (1 of 6) on page 207 RC2-0707-000 Stopper, cartridge, left Internal components (1 of 6) on page 207 RK2-0534-000 Microswitch (SW501), door Internal components (6 of 6) on page 221 RK2-1488-000 Motor, DC (M1), main Internal components (2 of 6) on page 211 RK2-1489-000 Moto
Table 7-10 Numerical parts list (continued) Part number Description Table and page RM1-3716-000 Multipurpose paper pick-up roller assembly Internal components (3 of 6) on page 215 RM1-3720-000 Top cover assembly Covers on page 205 RM1-3721-000 Left cover assembly Covers on page 205 RM1-3722-000 Cartridge-door assembly Covers on page 205 RM1-3723-000 Multipurpose cover assembly Covers on page 205 RM1-3724-000 Rear cover assembly Covers on page 205 RM1-3725-000 Control-panel assembly Co
Table 7-10 Numerical parts list (continued) ENWW Part number Description Table and page RM1-4040-000 Top sensor PCA (PS901) Internal components (4 of 6) on page 217 RM1-4041-000 Multipurpose sensor PCA (PS3) Internal components (5 of 6) on page 219 RM1-4042-000 Paper-width sensor PCA (PS903) Internal components (4 of 6) on page 217 RM1-4053-000 Cable, scanner motor Internal components (1 of 6) on page 207 RM1-4054-000 Cable, memory tag Internal components (1 of 6) on page 207 RM1-4057-00
Table 7-10 Numerical parts list (continued) Part number Description Table and page RU5-2386-000 Spring, torsion Internal components (5 of 6) on page 219 RU5-2388-000 Spring, tension Covers on page 205 RU5-2401-000 Spring, compression Internal components (2 of 6) on page 211 RU5-2403-000 Spring, tension Internal components (1 of 6) on page 207 RU5-2404-000 Spring, compression Internal components (1 of 6) on page 207 RU5-2405-000 Spring, compression Internal components (1 of 6) on page 207
Table 7-10 Numerical parts list (continued) ENWW Part number Description Table and page XA9-1503-000 Screw, tap, M3x6 Internal components (5 of 6) on page 219 XA9-1671-000 Screw, D, M3x8 Internal components (1 of 6) on page 207 XA9-1671-000 Screw, D, M3x8 Internal components (2 of 6) on page 211 XA9-1671-000 Screw, D, M3x8 Internal components (3 of 6) on page 215 XA9-1671-000 Screw, D, M3x8 Internal components (5 of 6) on page 219 XA9-1671-000 Screw, D, M3x8 Internal components (6 of 6
242 Chapter 7 Parts and diagrams ENWW
A ENWW Specifications ● Physical specifications ● Electrical specifications ● Acoustic specifications ● Operating environment 243
Physical specifications Table A-1 Device dimensions 1 Device model Height Depth Width Weight1 HP LaserJet P3005, P3005d, P3005n, and P3005dn 275 mm (10.8 in) 535 mm (21 in) 490 mm (19.3 in) 20.2 kg (44.5 lb) HP LaserJet P3005x 404 mm (15.9 in) 535 mm (21 in) 490 mm (19.3 in) 33.1 kg (73 lb) Optional 500-sheet feeder 130 mm (5.1 in) 535 mm (21 in) 490 mm (19.
Electrical specifications WARNING! Power requirements are based on the country/region where the device is sold. Do not convert operating voltages. This can damage the device and void the product warranty. Table A-3 Power requirements Specification 110-volt models 220-volt models Power requirements 110 to 127 volts (± 10%) 220 to 240 volts (± 10%) 50/60 Hz (± 2 Hz) 50/60 Hz (± 2 Hz) 7.0 Amps 4.
Acoustic specifications Table A-5 Sound power and pressure level 1 2 3 Sound power level Declared per ISO 9296 Printing LWAd= 6.5 Bels (A) [65 dB(A)] Ready Essentially Inaudible Sound pressure level Declared per ISO 9296 Printing LpAm=51 dB (A) Ready Essentially Inaudible Values subject to change. See www.hp.com/support/LJP3005 for current information. Configuration tested: base device, simplex printing with A4 paper size. Print speed is 35 ppm.
B Service and support Hewlett-Packard limited warranty statement HP PRODUCT DURATION OF LIMITED WARRANTY HP LaserJet P3005, P3005d, P3005n, P3005dn, and P3005x printers One-year limited warranty HP warrants to you, the end-user customer, that HP hardware and accessories will be free from defects in materials and workmanship after the date of purchase, for the period specified above.
(INCLUDING LOST PROFIT OR DATA), OR OTHER DAMAGE, WHETHER BASED IN CONTRACT, TORT, OR OTHERWISE. Some countries/regions, states or provinces do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. THE WARRANTY TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO THE EXTENT LAWFULLY PERMITTED, DO NOT EXCLUDE, RESTRICT OR MODIFY AND ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU.
Print cartridge limited warranty statement This HP product is warranted to be free from defects in materials and workmanship. This warranty does not apply to products that (a) have been refilled, refurbished, remanufactured or tampered with in any way, (b) experience problems resulting from misuse, improper storage, or operation outside of the published environmental specifications for the device product or (c) exhibit wear from ordinary use.
HP Customer Care Online Services For 24-hour access to updated HP device-specific software, product information, and support information through an Internet connection, go to the Web site: www.hp.com/support/LJP3005. Go to www.hp.com/support/net_printing for information about the HP Jetdirect external print server. HP Instant Support Professional Edition (ISPE) is a suite of Web-based troubleshooting tools for desktop computing and printing products. Go to instantsupport.hp.com.
HP Easy Printer Care software To check the device status and settings and view troubleshooting information and online documentation, use the HP Easy Printer Care software. You must have performed a full software installation in order to use the HP Easy Printer Care software. See Use the HP Easy Printer Care software on page 39. HP support and information for Macintosh computers Go to www.hp.com/go/macosx for Macintosh OS X support information and HP subscription service for driver updates. Go to www.hp.
HP maintenance agreements HP has several types of maintenance agreements that meet a wide range of support needs. Maintenance agreements are not part of the standard warranty. Support services may vary by area. Check with your local HP dealer to determine the services available to you. On-site service agreements To provide you with the level of support best suited to your needs, HP has on-site service agreements with a selection of response times.
4. If possible, include print samples and 50 to 100 sheets of paper or other print media that did not print correctly. 5. In the U.S., call HP Customer Care to request new packing material. In other areas, use the original packing material, if possible. Hewlett-Packard recommends insuring the equipment for shipment. Extended warranty HP Support provides coverage for the HP hardware product and all HP-supplied internal components.
254 Appendix B Service and support ENWW
C Regulatory information This section contains the following regulatory information: ENWW ● FCC regulations ● Environmental product stewardship program ● Declaration of conformity ● Safety statements 255
FCC regulations This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy. If this equipment is not installed and used in accordance with the instructions, it may cause harmful interference to radio communications.
Environmental product stewardship program Protecting the environment Hewlett-Packard Company is committed to providing quality products in an environmentally sound manner. This product has been designed with several attributes to minimize impacts on our environment. Ozone production This product generates no appreciable ozone gas (O3).
you. Your empty HP LaserJet print cartridges are recycled responsibly when you participate in the HP Planet Partners program. Thank you for being environmentally responsible! In many countries/regions, this product’s printing supplies (for example, print cartridges) can be returned to HP through the HP Printing Supplies Returns and Recycling Program. An easy-to-use and free take back program is available in more than 35 countries/regions.
For recycling information, you can go to www.hp.com/recycle, or contact your local authorities or the Electronics Industries Alliance: www.eiae.org. Disposal of waste equipment by users in private households in the European Union This symbol on the product or on its packaging indicates that this product must not be disposed of with your other household waste.
Visit http://www.hp.com/go/environment or http://www.hp.com/hpinfo/community/environment/ productinfo/safety.
Declaration of conformity Declaration of Conformity according to ISO/IEC Guide 22 and EN 45014 Manufacturer's Name: Manufacturer's Address: Hewlett-Packard Company 11311 Chinden Boulevard, Boise, Idaho 83714-1021, USA declares, that the product Product Name: HP LaserJet P3005 series Regulatory Model Number3): BOISB-0406-00 Product Options: Including: Q7817A Optional 500-Sheet Input Tray ALL Print Cartridge: Q7551A 6,500 cartridge and Q7551X 13,000 cartridge conforms to the following Product Specific
Safety statements Laser safety The Center for Devices and Radiological Health (CDRH) of the U.S. Food and Drug Administration has implemented regulations for laser products manufactured since August 1, 1976. Compliance is mandatory for products marketed in the United States. The device is certified as a “Class 1” laser product under the U.S. Department of Health and Human Services (DHHS) Radiation Performance Standard according to the Radiation Control for Health and Safety Act of 1968.
Laser statement for Finland Luokan 1 laserlaite Klass 1 Laser Apparat HP LaserJet P3005, P3005d, P3005n, P3005dn, P3005x, laserkirjoitin on käyttäjän kannalta turvallinen luokan 1 laserlaite. Normaalissa käytössä kirjoittimen suojakotelointi estää lasersäteen pääsyn laitteen ulkopuolelle. Laitteen turvallisuusluokka on määritetty standardin EN 60825-1 (1994) mukaisesti.
264 Appendix C Regulatory information ENWW
Index Symbols/Numerics 500-sheet tray 127 See also trays A A4 sizes supported 14 Bonjour Settings 44 both sides, printing on Macintosh settings 44 browsers supported, HP Easy Printer Care 11 buffer overflow errors 136 buttons, control panel 7 A5 sizes supported 14 access denied 141 access plate, removing 96 accessibility features 4 accessories available 3 ordering 200 part numbers 201 acoustic specifications 246 after-service checklist 68 Alert Settings window, HP Easy Printer Care 40 alerts, e-mail 44 a
crooked pages 175, 185 curled paper, troubleshooting 185 custom sizes supported 14 customer support embedded Web server links 43 HP Printer Utility pages 44 online 250 repacking device 252 D Data light 7 date code, service ID 162 date, setting 141 default settings, restoring cold reset 160 density settings 44 troubleshooting 179 developing stage 53 device languages errors 141 Device List, HP Easy Printer Care 40 Device Status, HP Easy Printer Care 40 diagnostics engine 165 formatter 166 paper path test 165
service ID 162 test page 166 fraud hotline 35 front right cover, removing 75 fuser cleaning 36 diagrams 190 errors 138 removing 83 warranty 249 fusing stage 54 G gear assembly, removing glossy paper types supported 15 gray background, troubleshooting 182 108 H hard disk initialization 161 heavy paper types supported 15 Help button, control panel 7 high-voltage power supply 190, 194 HP Customer Care 250 HP Easy Printer Care browsers supported 11 HP Easy Printer Care software opening 39 options 40 HP fraud
support 251 supported operating systems 9 main motor, removing 106 maintenance agreements 252 manual feed messages 144 material restrictions 258 Material Safety Data Sheet (MSDS) 259 media curl, troubleshooting 172, 185 loading tray 2 21 multifeeds, troubleshooting 175 sizes supported 14 skewed 175, 185 specifications 13 troubleshooting trays 172 two-sided printing 14 types supported 15 unexpected size or type errors 137 wrinkled 175, 186 memory e-label reader, removing 113 included 2, 11 installing DIMMs 2
PCAs, diagrams 194 PCL drivers 10 PDEs, Macintosh 11 permanent storage errors 140 personalities errors 141 physical specifications 18, 244 pickup assembly, diagrams 190 pickup roller, tray 1 locating 56 removing 124 pickup roller, tray 2 locating 56 removing 125 pickup/feed/delivery operations 50 PIN codes, service 161 ports included 2 locating 6 supported 3 troubleshooting 157 PostScript Printer Description (PPD) files included 11 power operations, sequence of 58 power specifications 245 power supply, remo
Service menu 161 setting up device 18 settings cold reset 160 Settings tab, embedded Web server 42 shipping device 252 size mismatch errors 145 skewed pages 175, 185 skip disk-load 161 Sleep mode power specifications 245 slow printing, troubleshooting 172 smeared toner, troubleshooting 182 software embedded Web server 11 HP Easy Printer Care software 10, 39 HP Printer Utility 44 HP Web Jetadmin 10 Macintosh 11 supported operating systems 9 system requirements 9 uninstalling Macintosh 12 Web sites 9 solenoid
solenoid, diagrams 193 solenoid, removing 111 See also trays tray 2 jams, clearing 151 loading 21 locating 5 part numbers 222 parts diagrams 191 pickup roller, removing 125 rollers 56 sensors 50, 192 solenoid, diagrams 193 solenoid, removing 112 See also trays tray 3 jams, clearing 151 part number 201 physical specifications 244 See also trays trays action not available error 141 empty 146 included 2 insert or close message 142 jams, clearing 151 load message 143 locating 5 Macintosh settings 44 open 146 pa
272 Index ENWW
© 2006 Hewlett-Packard Development Company, L.P. www.hp.
