OFFICEJET 7500A User Guide E910
HP Officejet 7500A (E910) eAll-in-One User Guide
Copyright information © 2010 Copyright Hewlett-Packard Development Company, L.P. Hewlett-Packard Company notices The information contained in this document is subject to change without notice. All rights reserved. Reproduction, adaptation, or translation of this material is prohibited without prior written permission of Hewlett-Packard, except as allowed under copyright laws.
Contents 1 Get started Accessibility................................................................................................................................9 Eco-Tips....................................................................................................................................10 Understand the printer parts.....................................................................................................10 Front view............................................................
Print photos..............................................................................................................................35 Print photos on photo paper (Windows).............................................................................35 Print photos on photo paper (Mac OS X)...........................................................................35 Print photos from a memory device ...................................................................................36 Print DPOF photos.
Contents Set up speed-dial entries..........................................................................................................61 Set up and change speed-dial entries................................................................................61 Set up and change group speed-dial entries......................................................................62 Delete speed-dial entries....................................................................................................
Print troubleshooting.................................................................................................................87 Envelopes print incorrectly.................................................................................................87 Borderless printing..............................................................................................................88 The printer is not responding or nothing happens when I try to print.................................
Contents Solve fax problems.................................................................................................................136 The fax test failed.............................................................................................................136 Solve problems using HP Web sites and services.................................................................148 Solve problems using HP Web services...........................................................................
Printer specifications..............................................................................................................170 Physical specifications......................................................................................................170 Printer features and capacities.........................................................................................170 Processor and memory specifications..............................................................................
Contents Environmental product stewardship program.........................................................................190 Paper use.........................................................................................................................190 Plastics.............................................................................................................................190 Material safety data sheets.......................................................................................
Change advanced network settings.......................................................................................224 Set link speed...................................................................................................................225 View IP settings................................................................................................................225 Change IP settings..........................................................................................................
1 Get started This guide provides details about how to use the printer and how to resolve problems.
Chapter 1 Eco-Tips HP is committed to helping customers reduce their environmental footprint. HP has provided the Eco-Tips below to help you focus on ways to assess and reduce the impact of your printing choices. In addition to specific features in this printer, please visit the HP Eco Solutions Web site for more information on HP's environmental initiatives. www.hp.
Printing supplies area 1 1 Cartridge access door 2 Ink cartridges 2 Back view 1 1 Universal serial bus (USB) port 2 Ethernet port 3 Power input 4 1-LINE (fax) 5 2-EXT (phone) 2 3 4 Understand the printer parts 5 11
Chapter 1 Use the printer control panel This section contains the following topics: • • • Overview of buttons and lights Control-panel display icons Change printer settings Overview of buttons and lights The following diagram and related table provide a quick reference to the printer control panel features. 1 2 3 4 9 8 7 6 5 Label Name and Description 1 Home: Press this to return to the Home screen from any other screen.
Control-panel display icons Icon Purpose Shows that a wired network connection exists. Shows that a wireless network connection exists. The signal strength is indicated by the number of curved lines. This is for infrastructure mode. For more information, see Set up the printer for wireless communication. Displays screen where you can see information about the ink cartridges, including fill levels. This icon has a red border when an ink cartridge needs attention.
Chapter 1 Change printer settings Use the control panel to change the printer’s mode and settings, print reports, or get help for the printer. TIP: If the printer is connected to a computer, you can also change the printer settings using HP software tools available on your computer, such as the HP printer software, the HP Utility (Mac OS X), or the embedded Web server (EWS). For more information about these tools, see Printer management tools.
Finding the printer model number In addition to the model name that appears on the front of the printer, this printer has a specific model number. Use this number to obtain support and to identify the supplies and accessories available for your printer. The model number is printed on a label located inside the printer, near the ink cartridges area. HP Digital Solutions The printer includes a collection of digital solutions that can help you simplify and streamline your work.
Chapter 1 Recommended papers for printing and copying If you want the best print quality, HP recommends using HP papers that are specifically designed for the type of project you are printing. Depending on your country/region, some of these papers might not be available. HP Brochure Paper HP Superior Inkjet Paper These papers are glossy-coated or matte-coated on both sides for twosided use.
NOTE: At this time, some portions of the HP Web site are available in English only. HP Photo Value Packs: HP Photo Value Packs conveniently package Original HP ink cartridges and HP Advanced Photo Paper to save you time and take the guesswork out of printing affordable professional photos with your HP printer. Original HP inks and HP Advanced Photo Paper have been designed to work together so your photos are long lasting and vivid, print after print.
Chapter 1 • • • When loading the trays and ADF, make sure the media is loaded correctly. For more information, see Load media or Load an original in the automatic document feeder (ADF). Do not overload the tray or ADF. For more information, see Media specifications.
3. Close the lid. Load an original in the automatic document feeder (ADF) You can copy, scan, or fax a one-sided, single- or multiple-page, A4- or Letter-size document by placing it in the automatic document feeder tray. CAUTION: Do not load photos in the ADF; this might cause damage to your photos. NOTE: Legal-size documents cannot be scanned, copied, or faxed using the ADF. NOTE: Some features, such as the Fit to Page copy feature, do not work when you load your originals in the ADF.
Chapter 1 2. Slide the width guides inward until they stop at the left and right edges of the media. NOTE: Remove all originals from the document feeder tray before lifting the lid on the printer. Load media This section provides instructions for loading media into the printer.
3. Insert the media print-side down along the right of the main tray. Make sure the media aligns with the right and back edges of the tray and does not exceed the line marking in the tray. 2 1 NOTE: Do not load paper while the printer is printing. 4. Slide the media guides in the tray to adjust them for the media size that you have loaded. 5. Lower the output tray. 6. Pull out the tray extender.
Chapter 1 Load Envelopes To load envelopes Use these instructions to load an envelope 1. Lift the output tray. 2. Slide the paper width guide out as far as possible. NOTE: If you are loading larger-sized media, pull the input tray to extend it. 3. Load envelopes according to the graphic. Make sure the stack of envelopes does not exceed the line marking in the tray. NOTE: Do not load paper while the printer is printing. 4.
5. Lower the output tray. 6. Pull out the tray extender. Load cards and photo paper To load cards and photo paper Use these instructions to load photo paper. 1. Lift the output tray. 2. Slide the paper width guide out as far as possible. NOTE: If you are loading larger-sized media, pull the input tray to extend it. 3. Insert the media print-side down along the right of the main tray. Make sure the media aligns with the right and back edges of the tray and does not exceed the line marking in the tray.
Chapter 1 Load transparencies To load transparencies Use these instructions to load transparencies. 1. Lift the output tray. 2. Slide the paper width guide out as far as possible. NOTE: If you are loading larger-sized media, pull the input tray to extend it. 3. Insert the transparencies, rough-side or print-side down, along the right of the main tray.
3. Insert the media print-side down along the right of the main tray. Make sure the media aligns with the right and back edges of the tray and does not exceed the line marking in the tray. NOTE: Do not load paper while the printer is printing. 4. Slide the media guides in the tray to adjust them for the media size that you have loaded. 5. Lower the output tray. 6. Pull out the tray extender.
Chapter 1 Maintain the printer This section provides instructions for keeping the printer in top working condition. Perform these maintenance procedures as necessary. • • • Clean the scanner glass Clean the exterior Clean the automatic document feeder (ADF) Clean the scanner glass NOTE: Dust or dirt on the scanner glass, scanner lid backing, or scanner frame can slow down performance, degrade the quality of scans, and affect the accuracy of special features such as fitting copies to a certain page size.
3. Clean the glass by using a soft, lint-free cloth that has been sprayed with a mild glass cleaner. Dry the glass with a dry, soft, lint-free cloth. CAUTION: Use only glass cleaner to clean the scanner glass. Avoid cleaners that contain abrasives, acetone, benzene, and carbon tetrachloride, all of which can damage the scanner glass. Avoid isopropyl alcohol because it can leave streaks on the glass. CAUTION: Do not spray the glass cleaner directly on the glass.
Chapter 1 If you have lines or dust appearing on scanned documents or faxes, clean the plastic strip in the ADF. To clean the rollers or separator pad 1. Remove all originals from the document feeder tray. 2. Lift the automatic document feeder cover (1). This provides easy access to the rollers (2) and separator pad (3). 2 3 1 1 Automatic document feeder cover 2 Rollers 3 Separator pad 3. Lightly dampen a clean lint-free cloth with distilled water, then squeeze any excess liquid from the cloth. 4.
To clean the plastic strip inside the automatic document feeder Use these instructions to clean the plastic strip inside the ADF. 1. Turn off the printer and unplug the power cord. For more information, see Turn off the printer. NOTE: Depending how long the printer is unplugged, the date and time might be erased. You might need to reset the date and time later, when you plug the power cord back in. 2.
Chapter 1 3. Continue lifting the automatic document feeder cover to the vertical position. 4. Lift the automatic document feeder mechanism. 5. Clean the plastic strip with a soft cloth or sponge slightly moistened with a nonabrasive glass cleaner. CAUTION: Do not use abrasives, acetone, benzene, or carbon tetrachloride on the plastic strip, since they can damage it. Do not place or spray liquid directly on the plastic strip. The liquid might seep inside and damage the printer.
6. Gently lower the automatic document feeder mechanism to avoid dislodging the plastic strip, and then close the cover of the automatic document feeder. 7. Plug in the power cord, and then turn on the printer. NOTE: If you still see dust or lines on scans after cleaning the plastic strip, you may need to order a new plastic strip. For more information, see www.hp.com/ support. Turn off the printer Turn the printer off by pressing the (power) button located on the printer.
2 Print Most print settings are automatically handled by the software application. Change the settings manually only when you want to change print quality, print on specific types of paper, or use special features. For more information about selecting the best print media for your documents, see Select print media.
Print documents (Windows) 1. 2. 3. 4. Load paper in the tray. For more information, see Load media. On the File menu in your software application, click Print. Make sure the printer you want to use is selected. To change settings, click the option that opens the printer Properties dialog box. Depending on your software application, this option might be called Properties, Options, Printer Setup, Printer, or Preferences. 5.
Chapter 2 5. Change the paper orientation on the Layout tab, and paper source, media type, paper size, and quality settings on the Paper/Quality tab. To print in black and white, click the Advanced tab, and then change the Print in Grayscale option. 6. Click OK. 7. Click Print or OK to begin printing. Print brochures (Mac OS X) 1. 2. 3. 4. Load paper in the tray. For more information, see Load media. From the File menu in your software application, click Print.
6. Click the Paper/Quality tab, and then select the appropriate envelope type from the Paper Size drop-down list. TIP: You can change more options for the print job by using the features available on the other tabs in the dialog box. 7. Click OK, and then click Print or OK to begin printing. Print on envelopes (Mac OS X) 1. 2. 3. 4. 5. Load envelopes in the tray. For more information, see Load media. From the File menu in your software application, click Print.
Chapter 2 4. Click Paper Type/Quality from the pop-up menu (located below the Orientation setting), and then select the following settings: • Paper Type: The appropriate photo paper type • Quality: Best or Maximum dpi NOTE: Click the blue disclosure triangle next to the Printer selection to access these options. 5. Select the appropriate Photo Fix options: • Off: applies no HP Real Life Technologies to the image. • Basic: automatically focuses the image; moderately adjusts image sharpness. 6.
- or a. Touch a photo you want to print. The photo enlarges and gives you several editing options. • Touch the up and down arrows to specify the number of copies you want to print. • Touch the Full Screen icon to enlarge the photo to fill the screen. • Touch Edit to make changes to the photo before printing, such as Rotate, Crop, and Red Eye Removal. b. When you are finished making changes to the photo, touch Done. The preview image of the selected photo appears. c. Touch one of the following options.
Chapter 2 NOTE: With certain types of paper, you can print on both sides of a sheet of paper (called “two-sided printing” or “duplex printing”). For more information, see Two-sided printing (duplexing). Follow the instructions for your operating system.
Print borderless documents (Windows) 1. 2. 3. 4. 5. 6. 7. 8. Load paper in the tray. For more information, see Load media. On the File menu in your software application, click Print. Make sure the printer you want to use is selected. To change settings, click the option that opens the printer Properties dialog box. Depending on your software application, this option might be called Properties, Options, Printer Setup, Printer, or Preferences. Click the Advanced tab.
Chapter 2 Follow the instructions on the printer’s control panel to enable and set up the printer’s Web Services. For more information, see www.hp.com/go/ePrintCenter. Two-sided printing (duplexing) With certain types of paper, you can print on both sides of a sheet of paper (called “twosided printing” or “duplex printing”). You can perform manual duplexing by first printing only the odd pages, flipping the pages over, and then printing only the even pages.
3 Scan You can use the printer’s control panel to scan documents, photos, and other originals and send them to a variety of destinations, such as a folder on a computer. You can also scan these originals from your computer using either the HP software provided with the printer or TWAIN-compliant or WIA-compliant programs. When scanning documents, you can use the HP software to scan documents into a format that you can search, copy, paste, and edit.
Chapter 3 3. Touch Document Type to select the type of document you want to save. Make changes to scan options, if needed. 4. Touch Start Scan. To scan an original from HP printer software 1. Load your original print-side down in the right-front corner of the glass or in the ADF. For more information, see Load an original on the scanner glass or Load an original in the automatic document feeder (ADF). 2.
To scan an original from the printer control panel Use the following instructions to scan a large document. 1. Touch Scan, and then select the Memory Device. 2. Touch Document Type to choose the type of document you want to save. Make changes to scan options, if needed. 3. Touch Paper Size and select either A3 or Ledger (11X17 in.) to choose the size of the original document 4. Touch Settings to rename the scan file name OR change the output quality. 5.
Chapter 3 Scan using Webscan Webscan is a feature of the embedded Web server that lets you scan photos and documents from your printer to your computer using a Web browser. This feature is available even if you did not install the printer software on your computer. NOTE: Webscan does not support scanning large documents. For more information on the embedded Web server, see Embedded Web server. To scan using Webscan 1. Load your original print-side down in the right-front corner of the glass or in the ADF.
◦ ◦ The text is tightly spaced. For example, if the text that the software converts has missing or combined characters, "rn" might appear as "m." The text is on a colored background. Colored backgrounds can cause images in the foreground to blend too much.
4 Copy You can produce high-quality color and grayscale copies on a variety of paper types and sizes. NOTE: If you are copying a document when a fax arrives, the fax is stored in the printer's memory until the copying finishes. This can reduce the number of fax pages stored in memory. TIP: If you have problems scanning documents, see Solve copy problems.
3. Touch the A3/11x17 checkbox on the Copy screen, and then select Settings to change any other copy settings. 4. Select Black to make a black-and-white copy, or Color to make a color copy. 5. Select the size of the original. 6. Load the original according to the animation, and then select Scan. 7. When prompted, select Continue. 8. Turn the original around according to the animation, and then select Scan. The printer joins the two copies into one document and displays a preview. 9.
5 Fax You can use the printer to send and receive faxes, including color faxes. You can schedule faxes to be sent at a later time and set up speed-dials to send faxes quickly and easily to frequently used numbers. From the printer control panel, you can also set a number of fax options, such as resolution and the contrast between lightness and darkness on the faxes you send. NOTE: Before you begin faxing, make sure you have set up the printer correctly for faxing.
NOTE: If you need printed confirmation that your faxes were successfully sent, enable fax confirmation before sending any faxes. TIP: You can also send a fax manually from a phone or by using monitor dialing. These features allow you to control the pace of your dialing. They are also useful when you want to use a calling card to charge the call and you have to respond to tone prompts while dialing. To send a standard fax from the printer control panel 1.
Chapter 5 6. Click Print or OK. 7. Enter the fax number and other information for the recipient, change any further settings for the fax, and then click Send Fax. The printer begins dialing the fax number and faxing the document. Mac OS X 1. Open the document on your computer that you want to fax. 2. From the File menu in your software application, click Print. 3. Make sure the printer you want to use is selected. TIP: Select the printer that has “(Fax)” in the name. 4.
4. If the recipient answers the telephone, you can engage in a conversation before sending your fax. NOTE: If a fax machine answers the call, you will hear fax tones from the receiving fax machine. Proceed to the next step to transmit the fax. 5. When you are ready to send the fax, touch Start Black or Start Color. NOTE: If prompted, select Send Fax.
Chapter 5 you can immediately remove the originals from the document feeder tray or scanner glass. NOTE: You can only send a black-and-white fax from memory. To send a fax from memory 1. Load your originals. For additional information, see Load an original on the scanner glass or Load an original in the automatic document feeder (ADF). 2. Touch Fax, and then touch Fax Settings. 3. Touch Scan and Fax. 4.
To cancel a scheduled fax 1. Touch the Send Fax Later message on the display. – OR – Touch Fax, and then select Fax Settings. 2. Touch Cancel Scheduled Fax . Send a fax to multiple recipients You can send a fax to multiple recipients at once by grouping individual speed dial entries into group speed dial entries. To send a fax to multiple recipients using group speed dial 1. Load your originals.
Chapter 5 Receive a fax You can receive faxes automatically or manually. If you turn off the Auto Answer option, you must receive faxes manually. If you turn on the Auto Answer option (the default setting), the printer automatically answers incoming calls and receives faxes after the number of rings that are specified by the Rings to Answer setting. (The default Rings to Answer setting is five rings.
4. If you are currently on the phone with the sender, instruct the sender to press Start on their fax machine. 5. When you hear fax tones from a sending fax machine, do the following: a. Touch Fax, and then select Start Black or Start Color. b. After the printer begins to receive the fax, you can hang up the phone or remain on the line. The phone line is silent during fax transmission.
Chapter 5 NOTE: After the memory becomes full, the oldest, printed faxes are overwritten as new faxes are received. If all the stored faxes are unprinted, the printer does not receive any fax calls until you print or delete the faxes from memory. You might also want to delete the faxes in memory for security or privacy purposes. Depending on the sizes of the faxes in memory, you can reprint up to eight of the most recently printed faxes, if they are still in memory.
4. Touch On (Print and Forward) to print and forward the fax, or select On (Forward) to forward the fax. NOTE: If the printer is not able to forward the fax to the designated fax machine (for example, if it is not turned on), the printer prints the fax. If you set up the printer to print error reports for received faxes, it also prints an error report. 5. At the prompt, enter the number of the fax machine intended to receive the forwarded faxes, and then touch Done.
Chapter 5 Block unwanted fax numbers If you subscribe to a caller ID service through your phone provider, you can block specific fax numbers so the printer does not print faxes received from those numbers. When an incoming fax call is received, the printer compares the number to the list of unwanted fax numbers to determine if the call should be blocked. If the number matches a number in the blocked fax numbers list, the fax is not printed. (The maximum number of fax numbers you can block varies by model.
4. Touch Remove Numbers. 5. Touch the number you want to remove, and then select OK. Print a Junk Fax Report Use the following procedure to print a list of blocked junk fax numbers. To print a Junk Fax Report 1. Touch right arrow , and then select Setup. 2. Touch Fax Setup, and then select Basic Fax Setup. 3. Touch down arrow , and then select Junk Fax Blocker. 4. Touch Print Reports, and then select Junk Fax List.
Chapter 5 Activate Fax to PC and Fax to Mac On a computer running Windows, you can use the Digital Fax Setup Wizard to activate Fax to PC. On a Macintosh computer, you can use the HP Utility. To set up Fax to PC (Windows) 1. Open the HP printer software. For more information, see HP printer software (Windows). 2. Double-click Fax Actions, and then double-click Digital Fax Setup Wizard. 3. Follow the onscreen instructions. To set up Fax to Mac (Mac OS X) 1. Open the HP Utility.
Turn off Fax to PC or Fax to Mac 1. Touch (right arrow), and then select Setup. 2. Touch Fax Setup, touch Basic Fax Setup, and then touch Fax to PC. 3. Touch Turn Off. Set up speed-dial entries You can set up frequently used fax numbers as speed-dial entries. This lets you dial those numbers quickly by using the printer’s control panel.
Chapter 5 4. If you want to change the fax number, type the new number, and then touch Next. NOTE: Be sure to include any pauses or other required numbers, such as an area code, an access code for numbers outside a PBX system (usually a 9 or 0), or a long-distance prefix. 5. If you want to change the name of the speed-dial entry, type the new name, and then touch Done. Set up and change group speed-dial entries You can store groups of fax numbers as group speed-dial entries.
Print a list of speed-dial entries To print a list of all of the speed-dial entries that have been set up, complete the following steps: 1. 2. 3. 4. Load paper in the tray. For more information, see Load media. On the printer’s control panel, touch right arrow , and then touch Setup. Touch Fax Setup, and then select Speed Dial Setup. Touch Print Speed Dial List.
Chapter 5 To set the answer mode 1. Touch right arrow , and then select Setup. 2. Touch Fax Setup, and then select Basic Fax Setup . 3. Touch Auto Answer, and then select On or Off. When Auto Answer is On, the printer answers calls automatically. When Auto Answer is Off, it does not answer calls. Set the number of rings before answering If you turn on the Auto Answer setting, you can specify how many rings occur before incoming calls are automatically answered.
NOTE: The printer cannot receive faxes when the main phone number is off the hook. To change the answer ring pattern for distinctive ring 1. Verify that the printer is set to answer fax calls automatically. 2. Touch right arrow , and then select Setup. 3. Touch Fax Setup, and then select Advanced Fax Setup. 4. Touch Distinctive Ring. 5. A message appears stating that this setting should not be changed unless you have multiple numbers on the same telephone line. Touch Yes to continue. 6.
Chapter 5 Set the redial options If the printer was unable to send a fax because the receiving fax machine did not answer or was busy, the printer attempts to redial based on the settings for the busy-redial and no-answer-redial options. Use the following procedure to turn the options on or off. • • Busy redial: If this option is turned on, the printer redials automatically if it receives a busy signal. The factory-set default for this option is On.
Set the fax sound volume Use this procedure to increase or decrease the volume of the fax sounds. To set the fax sound volume 1. Touch right arrow , and then select Setup. 2. Touch Fax Setup, and then select Basic Fax Setup. 3. Touch down arrow , and then select Fax Sound Volume. 4. Touch to select Soft, Loud, or Off.
Chapter 5 TIP: Support for traditional fax transmission over any Internet protocol telephone systems are often limited. If you experience problems faxing, try using a slower fax speed or disabling the fax error-correction mode (ECM). However, if you turn off ECM, you cannot send and receive color faxes. (For more information about changing the fax speed, see Set the fax speed. For more information about using ECM, see Send a fax in Error Correction Mode.
NOTE: You can include an image of the first page of the fax on the Fax Sent Confirmation report if you choose On (Fax Send) or On (Send and Receive), and if you scan the fax to send from memory. To enable fax confirmation 1. Touch right arrow , and then select Setup. 2. Touch Fax Setup, touch down arrow , and then select Fax Reports. 3. Touch Fax Confirmation. 4. Touch to select one of the following options. Off Does not print a fax confirmation report when you send and receive faxes successfully.
Chapter 5 Print and view the fax log You can print a log of faxes that have been received and sent by the printer. To print the fax log from the printer control panel 1. Touch right arrow , and then select Setup. 2. Touch Fax Setup, touch down arrow , and then select Fax Reports. 3. Touch Fax Log. Clear the fax log Use the following steps to clear the fax log. NOTE: Clearing the fax log also deletes all faxes stored in memory. To clear the fax log via the printer control panel 1.
To view the Call History 1. Touch right arrow , and then select Fax. 2. (Call History).
6 Web The printer offers innovative, Web-enabled solutions that can help you quickly access the Internet, obtain documents, and print them faster and with less hassle—and all without using a computer. In addition, you can use a Web service (Marketsplash by HP) to create and print professional-quality marketing materials. NOTE: To use these Web features, the printer must be connected to the Internet (either using an Ethernet cable or wireless connection).
Marketsplash by HP Grow your business using online HP tools and services to create and print professional marketing materials. With Marketsplash, you can do the following: • • • Quickly and easily create amazing, professional-quality brochures, flyers, business cards, and more. Choose from thousands of customizable templates created by award-winning business graphic designers. A variety of print options allow you to get exactly what you need, when you need it.
7 Work with ink cartridges To ensure the best print quality from the printer, you will need to perform some simple maintenance procedures. This section provides guidelines for handling the ink cartridges, instructions for replacing the ink cartridges, and aligning and cleaning the printhead.
• • Handle ink cartridges carefully. Dropping, jarring, or rough handling during installation can cause temporary printing problems. If you are transporting the printer, do the following to prevent ink leaking from the printer or other damage from occurring to the printer: ◦ Make sure you turn off the printer by pressing Power. The printhead assembly should be parked on the right side of the printer, in the service station. For more information, see Turn off the printer.
Chapter 7 NOTE: At this time, some portions of the HP Web site are available in English only. CAUTION: Wait until you have a new ink cartridge available before removing the old ink cartridge. Do not leave the ink cartridge outside of the printer for an extended period of time. This can result in damage to both the printer and the ink cartridge. To replace the ink cartridges Use these steps to replace the ink cartridges. 1. Make sure the printer is turned on. 2. Open the print-carriage access door.
5. Twist the orange cap to snap it off. NOTE: Make sure the plastic tab is entirely removed and that the label is slightly torn, revealing the vent channel. 6. Using the colored shaped icons for help, slide the ink cartridge into the empty slot until it clicks into place and is seated firmly in the slot. CAUTION: Do not lift the latch handle on the print carriage to install the ink cartridges. Doing so can result in incorrectly seated ink cartridges and printing problems.
Chapter 7 Make sure that you insert the ink cartridge into the slot that has the same shaped icon and color as the one you are installing. 7. Repeat steps 3 through 6 for each ink cartridge you are replacing. 8. Close the print-carriage access door. Related topics Order printing supplies online Store printing supplies Ink cartridges can be left in the printer for extended periods of time. However, to assure optimal ink cartridge health, be sure to turn off the printer properly.
If you are concerned about providing this anonymous information, you can make this information inaccessible by turning off the memory chip's ability to collect the printer's usage information: To turn off usage information collection 1. On the printer control panel, touch right arrow , and then touch Setup. 2. Select Preferences, and then select Cartridge Chip Information. 3. Touch OK to turn off usage information collection.
8 Solve a problem The information in this section suggests solutions to common problems. If your printer is not operating correctly and those suggestions did not solve your problem, try using one of the following support services to obtain assistance.
Obtain electronic support To find support and warranty information, go to the HP Web site at www.hp.com/ support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. This Web site also offers technical support, drivers, supplies, ordering information and other options such as: • • • • Access online support pages. Send HP an e-mail message for answers to your questions. Connect with an HP technician by using online chat.
Chapter 8 • • Messages that appear when the situation occurs Answers to these questions: ◦ Has this situation happened before? ◦ Can you re-create it? ◦ Did you add any new hardware or software to your computer at about the time that this situation began? ◦ Did anything else occur prior to this situation (such as a thunderstorm or moving the printer)? Phone support period One year of phone support is available in North America, Asia Pacific, and Latin America (including Mexico).
Telephone support numbers In many locations, HP provides toll free telephone support during the warranty period. However, some of the support numbers might not be toll free.
Chapter 8 For the most current list of telephone support numbers, see www.hp.com/support. www.hp.
After the phone support period After the phone support period, help is available from HP at an additional cost. Help may also be available at the HP online support Web site: www.hp.com/support. Contact your HP dealer or call the support phone number for your country/region to learn more about support options. General troubleshooting tips and resources NOTE: Many of the steps below require HP software.
Chapter 8 Solve printing problems This section contains the following topics: • • • • The printer shuts down unexpectedly Alignment fails Printer takes a long time to print Something on the page is missing or incorrect The printer shuts down unexpectedly Check the power and power connections Make sure the printer is connected firmly to a functioning alternating current (AC) power outlet. For voltage requirements, see Electrical requirements.
Check the margin settings Make sure the margin settings for the document do not exceed the printable area of the printer. For more information, see Set minimum margins. Check the color print settings Make sure Print in Grayscale is not selected in the printer driver. Check the printer location and length of USB cable High electromagnetic fields (such as those generated by USB cables) can sometimes cause slight distortions to printouts. Move the printer away from the source of the electromagnetic fields.
Chapter 8 Make sure that you remove all paper from the input tray before loading the envelopes. Cause: A stack of envelopes was loaded incorrectly. If this did not solve the issue, try the next solution. Solution 2: Check the envelope type Solution: Do not use shiny or embossed envelopes or envelopes that have clasps or windows. Cause: The wrong type of envelope was loaded. If this did not solve the issue, try the next solution.
Solution 1: Turn on the printer Solution: Look at the Power light located on the printer. If it is not lit, the printer is turned off. Make sure the power cord is firmly connected to the printer and plugged into a power outlet. Press the Power button to turn on the printer. Cause: The printer was turned off. If this did not solve the issue, try the next solution. Solution 2: Load paper in the input tray Solution: Load paper in the input tray.
Chapter 8 Some documents take a long time to print. If nothing has printed several minutes after you sent a print job to the printer, check the printer's control panel to see if there are any errors. Cause: The printer was busy with another task. If this did not solve the issue, try the next solution. Solution 6: Remove all cancelled print jobs from the queue Solution: A print job might remain in the queue after it has been cancelled.
Solution 9: Check the connection from the printer to your computer Solution: Check the connection from the printer to your computer. Verify that the USB cable is securely plugged into the USB port on the back of the printer. Make sure the other end of the USB cable is plugged into a USB port on your computer. After the cable is connected, turn the printer off and then on again.
Chapter 8 The printer prints meaningless characters Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.
Make sure the margin settings for the document do not exceed the printable area of the printer. To check your margin settings 1. Preview your print job before sending it to the printer. In most software applications, click the File menu, and then click Print Preview. 2. Check the margins. The printer uses the margins you have set in your software application, as long as they are greater than the minimum margins the printer supports.
Chapter 8 • • Solution 3: Load the stack of papers correctly Solution 4: Try printing with borders Solution 1: Check the margin settings Solution: Check the printer margins. Make sure the margin settings for the document do not exceed the printable area of the printer. To check your margin settings 1. Preview your print job before sending it to the printer. In most software applications, click the File menu, and then click Print Preview. 2. Check the margins.
Remove the stack of paper from the input tray, and then reload the paper. For more information, see: Load media Cause: The paper was loaded incorrectly. If this did not solve the issue, try the next solution. Solution 4: Try printing with borders Solution: Try printing with borders by turning off the borderless option. For more information, see: Print borderless documents Cause: Borderless printing was enabled.
Chapter 8 Solution 3: Check the ink levels Solution: Cause: The ink cartridges may be running low on ink. Ink levels are too low. Solution 4: Clean the printhead Solution: Complete the printhead cleaning procedure. For more information, see Clean the printhead. The printhead may need to be cleaned if the printer was turned off incorrectly. NOTE: Turn off the printer by pressing the Power button located on the printer.
Solution 2: Make sure the paper is loaded correctly Solution: Make sure that the paper is loaded correctly in the input tray. For more information, see: Load media Cause: The paper was not loaded correctly. If this did not solve the issue, try the next solution. Solution 3: Check the print settings Solution: Check the print settings. • Check the paper type setting to make sure it matches the type of paper loaded in the input tray. • Check the print quality setting and make sure it is not set too low.
Chapter 8 If this did not solve the issue, try the next solution. Solution 5: Check for a paper jam Solution: find. Check for paper debris in the front of the printer. Remove any debris you CAUTION: Trying to clear a paper jam from the front of the printer can damage the print mechanism. Always access and clear paper jams through the rear access panel. Cause: Paper debris may be present, but not detected by the sensor.
Wrong, inaccurate, or bleeding colors If your printout has one of the following print quality problems, try the solutions in this section for help. • • Colors look wrong For example, green was replaced with blue in your printout. Colors run into each other, or look like they are smeared on the page. The edges might have a feathering appearance instead of being sharp and defined. Try the following solutions if the colors appear wrong, inaccurate, or bleed into each other.
Chapter 8 If this did not solve the issue, try the next solution. Solution 3: Check the paper type Solution: HP recommends that you use HP papers or any other paper type that is appropriate for the printer. Always make sure the paper you are printing on is flat. For best results when printing images, use HP Advanced Photo Paper. Store specialty media in its original packaging inside a resealable plastic bag on a flat surface in a cool, dry place.
Solution 5: Check the print settings Solution: Check the print settings. • Check the print settings to see if the color settings are incorrect. For example, check to see if the document is set to print in grayscale. Or, check to see if advanced color settings such as saturation, brightness, or color tone, are set to modify the appearance of colors. • Check the print quality setting and make sure it matches the type of paper loaded in the printer.
Chapter 8 After cleaning the printhead, print a print quality report. Evaluate the print quality report to see if the print quality problem still exists. For more information, see: • • Printhead maintenance Print and evaluate a print quality report Cause: The printhead needed to be cleaned. If this did not solve the issue, try the next solution. Solution 8: Contact HP support Solution: Contact HP support for service. Go to: www.hp.com/support.
Solution 2: Check the ink levels Solution: Check the estimated ink levels in the ink cartridges. NOTE: Ink level alerts and indicators provide estimates for planning purposes only. When you receive a low-ink alert, consider having a replacement cartridge available to avoid possible printing delays. You do not need to replace the ink cartridges until print quality becomes unacceptable. For more information, see: Check the estimated ink levels Cause: The ink cartridges might have insufficient ink.
Chapter 8 After cleaning the printhead, print a print quality report. Evaluate the print quality report to see if the print quality problem still exists. For more information, see: • • Printhead maintenance Print and evaluate a print quality report Cause: The printhead needed to be cleaned. If this did not solve the issue, try the next solution. Solution 6: Contact HP support Solution: Contact HP support for service. Go to: www.hp.com/support.
Solution 2: Use a higher print quality setting Solution: Check the print quality setting and make sure it is not set too low. Print the image with a high print quality setting, such as Best or Maximum dpi. Cause: The print quality setting was set too low. If this did not solve the issue, try the next solution.
Chapter 8 If this did not solve the issue, try the next solution. Solution 3: Check the ink levels Solution: Check the estimated ink levels in the ink cartridges. NOTE: Ink level alerts and indicators provide estimates for planning purposes only. When you receive a low-ink alert, consider having a replacement cartridge available to avoid possible printing delays. You do not need to replace the ink cartridges until print quality becomes unacceptable.
If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Cause: There was a problem with the printhead. Printouts are faded or have dull colors Try the following solutions if the colors in your printout are not as bright and intense as you expected.
Chapter 8 NOTE: Ink level alerts and indicators provide estimates for planning purposes only. When you receive a low-ink alert, consider having a replacement cartridge available to avoid possible printing delays. You do not need to replace the ink cartridges until print quality becomes unacceptable. For more information, see: Check the estimated ink levels Cause: The ink cartridges might have insufficient ink. If this did not solve the issue, try the next solution.
• • Solution 3: Print the image in a smaller size Solution 4: Align the printhead Solution 1: Check the print settings Solution: Check the print settings. • Check the paper type setting to make sure it matches the type of paper loaded in the input tray. • Check the print quality setting and make sure it is not set too low. Print the image with a high print quality setting, such as Best or Maximum dpi. Cause: The paper type or print quality settings were set incorrectly.
Chapter 8 Vertical streaks • Printouts have vertical streaks Printouts have vertical streaks Vertical Streaks are streaks that are parallel to the direction that the paper moved through the printer. Solution: HP recommends that you use HP papers or any other paper type that is appropriate for the printer. Always make sure the paper you are printing on is flat. For best results when printing images, use HP Advanced Photo Paper.
Solution 3: Ensure that the rear access panel is securely installed Solution: Make sure that the rear door is securely installed. If you removed the rear door to clear a paper jam, replace it. Gently push the door forward until it snaps into place. Cause: The rear door was not securely installed. Ink streaks on the back of the paper Try the following solutions if there is smeared ink on the back of your printout.
Chapter 8 not have time to wait, you can clean the printhead, but this uses more ink, and the poor black text may reoccur until automatic servicing is allowed to complete. Cause: Many black print quality problems clear up when the automatic services are performed. Solution 2: Use TrueType or OpenType fonts Solution: Use TrueType or OpenType fonts to ensure that the printer is able to print smooth fonts. When selecting a font, look for the TrueType or OpenType icon.
The printer prints slowly Try the following solutions if the printer is printing very slowly. • • • Solution 1: Use a lower print quality setting Solution 2: Check the ink levels Solution 3: Contact HP support Solution 1: Use a lower print quality setting Solution: Check the print quality setting. Best and Maximum dpi provide the best quality but are slower than Normal or Draft. Draft provides the fastest print speed. Cause: The print quality was set to a high setting.
Chapter 8 This section contains the following topics: • • • • • Clean the printhead Align the printhead Print and evaluate a print quality report Advanced printhead maintenance Advanced ink cartridge maintenance Clean the printhead If your printed output is streaked or has any incorrect or missing colors, the printhead might need to be cleaned. There are two stages of cleaning. Each stage lasts about two minutes, uses one sheet of paper, and uses an increasing amount of ink.
This section includes the following topics: • • To print a print quality report To evaluate the Print Quality Diagnostic Page To print a print quality report Control panel: Touch Setup, select Print Report, select Printer Status or Self-Test, and then click OK To evaluate the Print Quality Diagnostic Page This section includes the following topics: • • • • • • • • Ink Levels Good color bars Ragged, irregularly streaked, or faded bars Regular white streaks in the bars Bar colors are not uniform Large Bla
Chapter 8 Ink Levels ▲ Look at the Ink Level indicators in Line 21. If any of the bar level indicators are low, you may need to replace that ink cartridge. NOTE: Ink level warnings and indicators provide estimates for planning purposes only. When you receive an ink alert message, consider having a replacement cartridge available to avoid possible printing delays. You do not need to replace cartridges until print quality becomes unacceptable.
Ragged, irregularly streaked, or faded bars Example of Bad Color Bars The top bar is irregularly streaked or fading. Example of Bad Color Bars The top black bar is ragged on one end. If any of the bars are ragged, irregularly streaked, or faded, follow these steps: 1. Make sure the ink cartridges have ink. 2. Remove the cartridge corresponding to the streaked bar and make sure it is correctly vented. For more information, see Replace the ink cartridges. 3.
Chapter 8 Regular white streaks in the bars If any of the color bars show regular white streaks, follow these steps: White streaks The print quality bars have white streaks in them. 1. If the Print Quality Diagnostic report reads PHA TTOE = 0, align the printer. For more information, see Align the printhead. 2. "If PHA TTOE is not 0," or aligning does not help, clean the printhead. For more information, see Clean the printhead. 3. Print another Print Quality Diagnostic report.
Large Black Font Text Look at the large-font text above the color blocks. I ABCDEFG abcdefg The type should be sharp and clear. If the type is jagged, try aligning the printer. If there are streaks or smears of ink, clean the printhead. Example of good Large-Font Type The letters are sharp and clear - the printer is operating correctly. Example of bad Large-Font Type The letters are jagged - align the printer.
Chapter 8 Examples of a bad alignment pattern The lines are jagged - align the printer. If that does not work, contact HP. If you see no defects If you do not see any defects on the print quality report, then the printing system is working correctly. There is no reason to replace supplies or have the printer serviced, because they are functioning correctly. If you still have a print quality problem, here are some other things you can check: • • • • Check the paper. Check the print settings.
3. Remove all of the ink cartridges and place them on a piece of paper with the ink opening pointing up. 4. Lift the latch handle on the print carriage. 5. Remove the printhead by lifting it straight up.
Chapter 8 6. Clean the printhead. There are three areas of the printhead that need to be cleaned: the plastic ramps on both sides of the ink nozzles, the edge between the nozzles and the electrical contacts, and the electrical contacts. 1 Plastic ramps on the sides of the nozzles 2 Edge between nozzles and contacts 3 Electrical contacts CAUTION: Touch the nozzle and the electrical contact areas only with cleaning materials and not with your finger. To clean the printhead a.
b. Use a fresh, lightly dampened, lint-free cloth to wipe any accumulated ink and debris from the edge between the nozzles and the contacts. c. Use a fresh, lightly dampened, lint-free cloth to wipe the plastic ramps on both sides of the nozzles. Wipe away from the nozzles. d. Wipe the previously cleaned areas dry with a dry lint-free cloth before proceeding to the next step.
Chapter 8 7. Clean the electrical contacts inside the printer. To clean the electrical contacts in the printer a. Lightly dampen a clean, lint-free cloth with bottled or distilled water. b. Clean the electrical contacts in the printer by wiping with the cloth from top to bottom. Use as many fresh, clean cloths as necessary. Clean until no ink shows on the cloth. c. Wipe the area dry with a dry lint-free cloth before proceeding to the next step. 8.
10. Using the colored shaped icons for help, slide the ink cartridge into the empty slot until it clicks into place and is seated firmly in the slot. 11. Close the ink cartridge door. Advanced ink cartridge maintenance This section contains the following topics: • Clean the sensor windows on the ink cartridges Clean the sensor windows on the ink cartridges If the problem is not resolved, printing can continue, but the ink system behavior might change.
Chapter 8 The print carriage moves to the center of the printer. NOTE: Wait until the print carriage stops moving before proceeding. 4. Remove all of the ink cartridges and place them on a piece of paper with the ink openings pointing up. To remove the ink cartridges a. Press the tab on the ink cartridge to release it, and then remove it from the slot. b. Place the ink cartridge on a sheet of paper with the ink opening pointing up. c. Repeat steps a and b for each ink cartridge. 5.
6. Install each ink cartridge in its slot. Press it down until the tab snaps into place. Match the color and icon on each ink cartridge label to the color and icon on the slot for that ink cartridge. 7. Close the ink cartridge access door, and check if the error has been resolved. 8. If you still receive the error message, turn the printer off, and then on again.
Chapter 8 Media is not coming out correctly • Make sure the output tray extender is fully extended; otherwise, printed pages may fall off the printer. NOTE: When printing documents larger than A3/11 x 17 inches, extend the output tray extender all the way and tilt the paper stopper. • Remove excess media from the output tray. There is a limit to the number of sheets the tray can hold. Pages are skewing • Make sure the media loaded in the trays is aligned to the paper guides.
Multiple pages are being picked up • Fan the media before loading. • Make sure the paper guides are set to the correct markings in the tray for the media size you are loading. Also make sure the guides are snug, but not tight, against the stack. • Make sure the tray is not overloaded with paper. • When using thin special media, make sure that the tray is completely loaded.
Chapter 8 Copies are blank • • • Check the media The media might not meet Hewlett-Packard media specifications (for example, the media is too moist or too rough). See Media specifications for more information. Check the settings The contrast setting might be set too light. On the printer control panel, touch Copy, touch Lighter Darker, and then use the arrows to create darker copies. Check the trays If you are copying from the ADF, make sure that the originals have been loaded correctly.
Copy quality is poor • • Take steps to improve the copy quality ◦ Use quality originals. ◦ Load the media correctly. If the media is loaded incorrectly, it might skew, causing unclear images. See Media specifications for more information. ◦ Use or make a carrier sheet to protect your originals. Check the printer ◦ The scanner lid might not be closed correctly. ◦ The scanner glass or lid backing might need cleaning. See Maintain the printer for more information.
Chapter 8 The printer prints half a page, then ejects the paper Check the ink cartridges Make sure the correct ink cartridges are installed and the ink cartridges are not low on ink. For more information, see Printer management tools and Check the estimated ink levels. HP cannot guarantee the quality of non-HP ink cartridges. Paper mismatch Check the settings Verify that the loaded media size and type matches the control panel settings.
Scan takes too long • • Check the settings ◦ If you set the resolution too high, the scan job takes longer and results in larger files. To obtain good results when scanning or copying, do not use a resolution that is higher than needed. You can lower the resolution to scan more quickly. ◦ If you acquire an image through TWAIN, you can change the settings so that the original scans in black and white. See the onscreen Help for the TWAIN program for information.
Chapter 8 Text cannot be edited • • Check the settings ◦ When you scan the original, make sure that you select a document type that creates editable text. If text is classified as a graphic, it is not converted to text. ◦ If you are using a separate OCR (optical character recognition) program, the OCR program might be linked to a word-processing program that does not perform OCR tasks. For more information, see the documentation provided with the OCR program.
is scanned or printed or when the image appears on a screen. If the following suggestions do not solve the problem, you might need to use a better-quality version of the original. ◦ To eliminate the patterns, try reducing the size of the image after scanning. ◦ Print the scanned image to see if the quality is better. ◦ Make sure that the resolution and color settings are correct for the type of scan job.
Chapter 8 • • • • Unwanted lines Ink, glue, correction fluid, or an unwanted substance might be on the scanner glass. Try cleaning the scanner glass. See Maintain the printer for more information. Black dots or streaks ◦ Ink, glue, correction fluid, or an unwanted substance might be on the scanner glass, the scanner glass might be dirty or scratched, or the lid backing might be dirty. Try cleaning the scanner glass and lid backing. See Maintain the printer for more information.
This section contains the following topics: • • • • • • The "Fax Hardware Test" failed The "Fax Connected to Active Telephone Wall Jack" test failed The "Phone Cord Connected to Correct Port on Fax" test failed The "Using Correct Type of Phone Cord with Fax" test failed The "Dial Tone Detection" test failed The "Fax Line Condition" test failed The "Fax Hardware Test" failed Solution: • Turn off the printer by using the Power button located on the printer control panel and then unplug the power cord from t
Chapter 8 • • • • Make sure you have correctly connected the printer to the telephone wall jack. Using the phone cord supplied in the box with the printer, connect one end to your telephone wall jack, then connect the other end to the port labeled 1-LINE on the back of the printer. For more information on setting up the printer for faxing, see Additional fax setup. If you are using a phone splitter, this can cause faxing problems.
2. After you have connected the phone cord to the port labeled 1-LINE, run the fax test again to make sure it passes and the printer is ready for faxing. 3. Try to send or receive a test fax. • Make sure you use the phone cord that came with the printer. If you do not use the supplied phone cord to connect from the telephone wall jack to the printer, you might not be able to send or receive faxes. After you plug in the phone cord that came with the printer, run the fax test again.
Chapter 8 • • Make sure you use the phone cord that came with the printer. If you do not use the supplied phone cord to connect from the telephone wall jack to the printer, you might not be able to send or receive faxes. After you plug in the phone cord that came with the printer, run the fax test again. If you are using a phone splitter, this can cause faxing problems. (A splitter is a two-cord connector that plugs into a telephone wall jack.
The "Fax Line Condition" test failed Solution: • Make sure you connect the printer to an analog phone line or you cannot send or receive faxes. To check if your phone line is digital, connect a regular analog phone to the line and listen for a dial tone. If you do not hear a normal sounding dial tone, it might be a phone line set up for digital phones. Connect the printer to an analog phone line and try sending or receiving a fax.
Chapter 8 example, you cannot use the printer for faxing if an extension phone is off the hook, or if you are using a computer dial-up modem to send e-mail or access the Internet. The printer is having problems sending and receiving faxes Solution: Make sure the printer is turned on. Look at the display on the printer. If the display is blank and the Power light is not lit, the printer is turned off. Make sure the power cord is firmly connected to the printer and plugged into a power outlet.
• • • • • • • • that carries phone accessories. You also need another phone cord, which can be a standard phone cord that you might already have in your home or office. Try connecting a working phone and phone cord to the telephone wall jack that you are using for the printer and check for a dial tone. If you do not hear a dial tone, call your local telephone company for service. Other equipment, which uses the same phone line as the printer, might be in use.
Chapter 8 The printer is having problems sending a manual fax Solution: NOTE: This possible solution applies only in the countries/regions that receive a 2-wire phone cord in the box with the printer, including: Argentina, Australia, Brazil, Canada, Chile, China, Colombia, Greece, India, Indonesia, Ireland, Japan, Korea, Latin America, Malaysia, Mexico, Philippines, Poland, Portugal, Russia, Saudi Arabia, Singapore, Spain, Taiwan, Thailand, USA, Venezuela, and Vietnam.
The printer cannot receive faxes, but can send faxes Solution: • If you are not using a distinctive ring service, check to make sure that the Distinctive Ring feature on the printer is set to All Rings. For more information, see Change the answer ring pattern for distinctive ring. • If Auto Answer is set to Off, you need to receive faxes manually; otherwise, the printer does not receive the fax. For information on receiving faxes manually, see Receive a fax manually.
Chapter 8 ◦ ◦ Disconnect the answering machine and then try receiving a fax. If faxing is successful without the answering machine, the answering machine might be causing the problem. Reconnect the answering machine and record your outgoing message again. Record a message that is approximately 10 seconds in duration. Speak slowly and at a low volume when recording your message. Leave at least 5 seconds of silence at the end of the voice message.
Fax tones are recorded on my answering machine Solution: • When you have an answering machine on the same phone line you use for fax calls, try connecting the answering machine directly to the printer as described in Case I: Shared voice/fax line with answering machine. If you do not connect the answering machine as recommended, fax tones might be recorded on your answering machine. • Make sure the printer is set to receive faxes automatically and that the Rings to Answer setting is correct.
Chapter 8 The computer cannot receive faxes (Fax to PC and Fax to Mac) Check the following if you have set up Fax to PC or Fax to Mac and if the printer is connected to your computer using a USB cable. Cause: The computer selected to receive faxes is turned off. Solution: times. Make sure the computer selected to receive faxes is switched on at all Cause: Different computers are configured for setup and receiving faxes and one of them may be switched off.
Solve problems using HP Web sites If you are having problems using HP Web sites from your computer, check the following: • • • Make sure the computer that you are using is connected to the network. Make sure the Web browser meets the minimum system requirements. For more information, see HP Web site specifications. If your Web browser uses any proxy settings to connect to the Internet, try turning off these settings. For more information, see the documentation available with your Web browser.
Chapter 8 Solve wired (Ethernet) network problems If you are unable to connect the printer to your wired (Ethernet) network, perform one or more of the following tasks. NOTE: After correcting any of the following, run the installation program again.
Solve wireless problems If the printer is unable to communicate with the network after completing the wireless setup and HP software installation, perform one or more of the following tasks in the order shown below. • • Basic wireless troubleshooting Advanced wireless troubleshooting Basic wireless troubleshooting Perform the following steps in the order presented.
Chapter 8 • • • Step 5: Make sure the wireless version of the printer is set as the default printer driver (Windows only) Step 6: Make sure the HP Network Devices Support service is running (Windows only) Step 7: Add hardware addresses to a wireless access point (WAP) Step 1: Make sure your computer is connected to your network To check a wired (Ethernet) connection ▲ Many computers have indicator lights beside the port where the Ethernet cable from the router connects to your computer.
Mac OS X ▲ Click the AirPort icon in the menu bar at the top of the screen. From the menu that appears, you can determine if the AirPort is turned on and which wireless network your computer is connected to. NOTE: For more detailed information about your AirPort connection, click System Preferences in the Dock, and then click Network. If the wireless connection is working correctly, a green dot appears next to AirPort in the list of connections. For more information, click Help in the window.
Chapter 8 B: Check to see if you can access the EWS ▲ After you establish that the computer and the printer both have active connections to a network, you can verify if they are on the same network by accessing the printer's embedded Web server (EWS). For more information, see Embedded Web server. To access the EWS a. On your computer, open the Web browser you typically use to access the Internet (for example, Internet Explorer or Safari).
3. Do one of the following, depending on the printer status: a. If the printer is Offline, right-click the printer, and click Use Printer Online. b. If the printer is Paused, right-click the printer, and click Resume Printing. 4. Try using the printer over the network. Mac OS X 1. Click System Preferences in the Dock, and then click Print & Fax. 2. Select the printer, and then click Print Queue. 3. If Jobs Stopped appears in the dialog box, click Start Jobs.
Chapter 8 4. Scroll down the list of services, right click HP Network Devices Support, and then click Restart. 5. After the service restarts, try using the printer over the network again. If you are able to use the printer over the network, your network setup was successful. If you still cannot use the printer over the network or if you have to periodically perform this step in order to use your printer over the network, your firewall might be interfering.
Another common problem is that HP software is not set as a trusted software by your firewall to access the network. This can happen if you answered “block“ to any firewall dialog boxes that appeared when you installed the HP software. If this occurs, and if you are using a computer running Windows, check that the following programs are in your firewall’s list of trusted applications; add any that are missing. • • • • • hpqkygrp.exe, located in C:\program files\HP\ digital imaging\bin hpqscnvw.
Chapter 8 Faxing • UDP port: 427 • TCP port: 9220 HP printer installation UDP port: 427 Solve printer management problems This section provides solutions to common problems that involve managing the printer. This section contains the following topic: • EWS cannot be opened NOTE: To use the EWS, the printer must be connected to a network using either an Ethernet or a wireless connection. You cannot use the EWS if the printer is connected to a computer with a USB cable.
Check the printer IP address • To check the IP address of the printer, obtain the IP address by printing a network configuration page. Touch right arrow, select Setup , select Network, and then select Print Network Settings. • Ping the printer using the IP address from the command prompt. For example, if the IP address is 123.123.123.123, type the following at the MS-DOS prompt: C:\Ping 123.123.123.123 ◦ Open Terminal (available in the Applications > Utilities folder) and type the following: ping 123.123.
Chapter 8 Check the printhead and ink cartridges • Make sure that the printhead and all ink cartridges are firmly installed in their correct, color-coded slot. Press down firmly on each one to ensure correct contact. The printer cannot work if they are not all installed. • Make sure that all latches and covers are closed correctly. Make sure the ink cartridges are correctly installed 1. Make sure the printer is turned on. 2.
• • In the Windows Device Manager, make sure that the USB drivers have not been disabled. If you are using a computer running Windows, and the computer cannot detect the printer, run the uninstallation utility (util\ccc\uninstall.bat on the installation CD) to perform a clean uninstallation of the printer driver. Restart your computer, and reinstall the printer driver. Verify installation preliminaries • Make sure to use the installation CD that contains the correct HP software for your operating system.
Chapter 8 Problems connecting to a wired network • If the Network light on the printer control panel does not turn on, make sure that all of the “General network troubleshooting” conditions are met. • Though it is not recommended that you assign the printer with a static IP address, you might resolve some installation problems (such as a conflict with a personal firewall) by doing so. To reset the printer's network settings 1.
1. Printer Information: Shows printer information (such as the printer name, model number, serial number, and firmware version number), as well as usage information. printed from the tray. 2. Ink Delivery System Information: Shows information about the ink cartridges, such as the estimated ink levels. NOTE: Ink level alerts and indicators provide estimates for planning purposes only. When you receive a low-ink alert, consider having a replacement cartridge available to avoid possible printing delays.
Chapter 8 1. General Information: Shows information about the current status and active connection type of the network, and other information, such as the URL of the embedded Web server. 2. 802.3 Wired: Shows information about the active wired network connection, such as the IP address, subnet mask, default gateway, as well as the hardware address of the printer. 3. 802.
To clear a paper jam from the rear door Use these steps to clear a paper jam. 1. Press in the tab on the left side of the rear door to release the door. Remove the door by pulling it away from the printer. CAUTION: Trying to clear a paper jam from the front of the printer can damage the print mechanism. Always access and clear paper jams through the rear door. 2. Gently pull the paper out of the rollers.
Chapter 8 To clear a paper jam in the automatic document feeder (ADF) 1. Lift the cover of the ADF. 2. Gently pull the paper out of the rollers. CAUTION: If the paper tears when you are removing it from the rollers, check the rollers and wheels for torn pieces of paper that might be remaining inside the printer. If you do not remove all the pieces of paper from the printer, more paper jams are likely to occur. 3. Close the cover of the ADF.
A Technical information This section contains the following topics: • • Warranty information Printer specifications • Regulatory information • • Environmental product stewardship program Third-party licenses Warranty information This section contains the following topics: Hewlett-Packard limited warranty statement • • Ink cartridge warranty information Technical information 167
Appendix A Hewlett-Packard limited warranty statement HP product Duration of limited warranty Software Media 90 days Printer 1 year Print or Ink cartridges Until the HP ink is depleted or the “end of warranty” date printed on the cartridge has been reached, whichever occurs first. This warranty does not cover HP ink products that have been refilled, remanufactured, refurbished, misused, or tampered with.
Ink cartridge warranty information The HP cartridge warranty is applicable when the product is used in its designated HP printing device. This warranty does not cover HP ink products that have been refilled, remanufactured, refurbished, misused, or tampered with. During the warranty period the product is covered as long as the HP ink is not depleted and the end of warranty date has not been reached.
Appendix A Printer specifications This section contains the following topics: • Physical specifications • Printer features and capacities • Processor and memory specifications • System requirements • Network protocol specifications • Embedded Web server specifications • Media specifications • Print resolution • Copy specifications • Fax specifications • Scan specifications • HP Web site specifications • Operating environment • Electrical requirements • Acoustic emission specifi
Processor and memory specifications Processor: 192 MHz ARM9 core Memory: 128 MB DDR1 System requirements NOTE: For the most current information about supported operating systems and system requirements, visit www.hp.com/support. Operating system compatibility • Windows XP Service Pack 2, Windows Vista, Windows 7 • Mac OS X (v10.5, v10.6) • Linux (For more information, see http://hplipopensource.com/hplip-web/index.html).
Appendix A Network management Embedded Web server Features Ability to remotely configure and manage network devices Embedded Web server specifications Requirements • A TCP/IP-based network (IPX/SPX-based networks are not supported) • A Web browser (either Microsoft Internet Explorer 7.0 or higher, Opera 8.0 or higher, Mozilla Firefox 1.0 or higher, Safari 1.
(continued) Media size Main tray ADF B5 (JIS) (182 x 257 mm; 7.17 x 10.12 inches) Also supports Borderless printing. B5 (ISO) (176 x 250 mm; 6.9 x 9.8 inches) A5 (148 x 210 mm; 5.8 x 8.3 inches) Also supports Borderless printing. A6 (105 x 148 mm; 4.13 x 5.83 inches) Also supports Borderless printing. HV(101 x 180 mm; 4.0 x 7.1 inches) Also supports Borderless printing. 13 x 18 cm (5 x 7 inches) Also supports Borderless printing. B size 11 x 14 inches Also supports Borderless printing.
Appendix A (continued) Media size Envelopes U.S. #10 Envelope (105 x 241 mm; 4.12 x 9.5 inches) C6 Envelope (114 x 162 mm; 4.5 x 6.4 inches) Japanese Envelope Chou #3 (120 x 235 mm; 4.7 x 9.3 inches) Japanese Envelope Chou #4 (90 x 205 mm; 3.5 x 8.1 inches) Japanese Envelop Kaku #2 (240 x 332 mm; 9.45 x 13.07 inches) Monarch Envelope (3.88 x 7.5 inches) Card Envelope (111 x 162 mm; 4.4 x 6 inches) No. 6 3/4 Envelope (91 x 165 mm; 3.6 x 6.5 inches) Cards Index card (76.
(continued) Media size Main tray ADF Also supports Borderless printing. 10 x 15 cm tab Also supports Borderless printing. Photo L (89 x 127 mm; 3.5 x 5 inches) Also supports Borderless printing. 2L (178 x 127 mm; 7.0 x 5.0 inches) Also supports Borderless printing. 4 x 6 tab (102 x 152 mm; 4 x 6 inches) Also supports Borderless printing. Cabinet size (120 x 165 mm; 4.7 x 6.5 inches) Also supports Borderless printing. Other media Ofuku hagaki** (200 x 148 mm; 7.9 x 5.8 inches) Hagaki** (100 x 148 mm; 3.
Appendix A Understand supported media types and weights Location Type Weight Capacity Input tray Paper 60 to 105 g/m2 Up to 150 sheets of plain paper (16 to 28 lb bond) (15 mm or 0.59 inch stacked) Transparencies Up to 55 sheets (15 mm or 0.59 inch stacked) Photo media 280 g/m2 Up to 40 sheets (75 lb bond) (12 mm or 0.47 inch stacked) Labels Up to 40 sheets (8 mm or 0.
Media (1) Left margin (2) Right margin (3) Top margin (4) Bottom margin* U.S. Letter 3.0 mm (0.125 inches) 3.0 mm (0.125 inches) 3.0 mm (0.125 inches) 3.0 mm (0.125 inches) 5.0 mm (0.197 inches) 5.0 mm (0.197 inches) 20 mm (0.788 inches) 20 mm (0.788 inches) 3.0 mm (0.125 inches) 3.0 mm (0.125 inches) 3.0 mm (0.125 inches) 14.3 mm (0.563 inches) U.S. Legal A4 U.S. Executive U.S. Statement B5 A5 Cards Custom-size media Photo media 11x14in. Tabloid 12x12in.
Appendix A Copy specifications • Digital image processing • ADF Input tray capacity: 35 sheet plain paper • Digital zoom: from 25 to 400% (varies by model) • Fit to page, Custom size, ID copy • Copy speeds vary according to the complexity of the document • ID Copy • Up to 8 pages for copy collation Refer to the following table to determine which paper type setting to choose based on the paper loaded in the main tray.
• Up to 100-page memory (varies by model, based on ITU-T Test Image #1 at standard resolution). More complicated pages or higher resolution takes longer and uses more memory. Also, other printer functions, such as copying, might affect the number of pages that can be stored in memory. • Manual fax send and receive. • Automatic busy redial up to five times (varies by model). • Confirmation and activity reports. • CCITT/ITU Group 3 fax with Error Correction Mode. • 33.6 Kbps transmission.
Appendix A Recommended operating temperature: 15° to 32° C (59° to 90° F) Recommended relative humidity: 20 to 80% noncondensing Storage environment Storage temperature: -40° to 60° C (-40° to 140° F) Storage relative humidity: Up to 90% noncondensing at a temperature of 60° C (140° F) Electrical requirements Power supply Universal power adapter (external) Power requirements Input voltage: 100 to 240 VAC (± 10%), 50/60 Hz (± 3Hz) Output voltage: 32 Vdc at 1560 mA Power consumption 28.
Regulatory information The printer meets product requirements from regulatory agencies in your country/region. This section contains the following topics: • FCC statement • Notice to users in Korea • VCCI (Class B) compliance statement for users in Japan • Notice to users in Japan about the power cord • Noise emission statement for Germany • LED indicator statement • Gloss of housing of peripheral devices for Germany • Notice to users of the U.S.
Appendix A FCC statement FCC statement The United States Federal Communications Commission (in 47 CFR 15.105) has specified that the following notice be brought to the attention of users of this product. This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
Notice to users in Japan about the power cord Noise emission statement for Germany Geräuschemission LpA < 70 dB am Arbeitsplatz im Normalbetrieb nach DIN 45635 T. 19 LED indicator statement LED indicator statement The display LEDs meet the requirements of EN 60825-1.
Appendix A Notice to users of the U.S. telephone network: FCC requirements Notice to users of the U.S. telephone network: FCC requirements This equipment complies with FCC rules, Part 68. On this equipment is a label that contains, among other information, the FCC Registration Number and Ringer Equivalent Number (REN) for this equipment. If requested, provide this information to your telephone company. An FCC compliant telephone cord and modular plug is provided with this equipment.
Notice to users of the Canadian telephone network Note à l’attention des utilisateurs du réseau téléphonique canadien/Notice to users of the Canadian telephone network Cet appareil est conforme aux spécifications techniques des équipements terminaux d’Industrie Canada. Le numéro d’enregistrement atteste de la conformité de l’appareil.
Appendix A Notice to users in the European Economic Area Notice to users in the European Economic Area This product is designed to be connected to the analog Switched Telecommunication Networks (PSTN) of the European Economic Area (EEA) countries/regions. Network compatibility depends on customer selected settings, which must be reset to use the equipment on a telephone network in a country/region other than where the product was purchased.
Exposure to radio frequency radiation Exposure to radio frequency radiation Caution The radiated output power of this device is far below the FCC radio frequency exposure limits. Nevertheless, the device shall be used in such a manner that the potential for human contact during normal operation is minimized. This product and any attached external antenna, if supported, shall be placed in such a manner to minimize the potential for human contact during normal operation.
Appendix A European Union regulatory notice European Union Regulatory Notice Products bearing the CE marking comply with the following EU Directives: · · Low Voltage Directive 2006/95/EC EMC Directive 2004/108/EC CE compliance of this product is valid only if powered with the correct CE-marked AC adapter provided by HP.
Declaration of conformity DECLARATION OF CONFORMITY according to ISO/IEC 17050-1 and EN 17050-1 Supplier’s Name: Hewlett-Packard Company Supplier’s Address: 138, Depot Road, #02-01, #04-01 Singapore 109683 DoC#: SNPRC-1005-01-B declares, that the product Product Name and Model: Regulatory Model Number: HP Officejet 7500A Wide Format e-All-in-One Printer 1) Product Options: SNPRC-1005-01 All Radio Module SDGOB-0892 Power adaptor: 0957-2271 conforms to the following Product Specifications and Reg
Appendix A Environmental product stewardship program Hewlett-Packard is committed to providing quality products in an environmentally sound manner. Design for recycling has been incorporated into this product. The number of materials has been kept to a minimum while ensuring proper functionality and reliability. Dissimilar materials have been designed to separate easily. Fasteners and other connections are easy to locate, access, and remove using common tools.
English Français Deutsch Italiano Español Eliminación de residuos de aparatos eléctricos y electrónicos por parte de usuarios domésticos en la Unión Europea Este símbolo en el producto o en el embalaje indica que no se puede desechar el producto junto con los residuos domésticos. Por el contrario, si debe eliminar este tipo de residuo, es responsabilidad del usuario entregarlo en un punto de recogida designado de reciclado de aparatos electrónicos y eléctricos.
Appendix A Power consumption Hewlett-Packard printing and imaging equipment marked with the ENERGY STAR® logo is qualified to the U.S. Environmental Protection Agency’s ENERGY STAR specifications for imaging equipment. The following mark appears on ENERGY STAR qualified imaging products: ENERGY STAR is a U.S. registered service mark of the U.S. EPA. As an ENERGY STAR partner, HP has determined that this product meets ENERGY STAR guidelines for energy efficiency.
Third-party licenses This section contains the following topics: • HP Officejet 7500A (E910) e-All-in-One HP Officejet 7500A (E910) e-All-in-One LICENSE.aes-pubdom--crypto /* rijndael-alg-fst.c * * @version 3.0 (December 2000) * * Optimised ANSI C code for the Rijndael cipher (now AES) * * @author Vincent Rijmen * @author Antoon Bosselaers * @author Paulo Barreto
Appendix A Copyright (C) 1995-1998 Eric Young (eay@cryptsoft.com) All rights reserved. This package is an SSL implementation written by Eric Young (eay@cryptsoft.com). The implementation was written so as to conform with Netscapes SSL. This library is free for commercial and non-commercial use as long as the following conditions are aheared to. The following conditions apply to all code found in this distribution, be it the RC4, RSA, lhash, DES, etc., code; not just the SSL code.
3. All advertising materials mentioning features or use of this software must display the following acknowledgment: "This product includes software developed by the OpenSSL Project for use in the OpenSSL Toolkit. (http://www.openssl.org/)" 4. The names "OpenSSL Toolkit" and "OpenSSL Project" must not be used to endorse or promote products derived from this software without prior written permission. For written permission, please contact openssl-core@openssl.org. 5.
Appendix A SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. ==================================================================== This product includes cryptographic software written by Eric Young (eay@cryptsoft.com).
Copyright (C) 1995-2005 Jean-loup Gailly and Mark Adler This software is provided 'as-is', without any express or implied warranty. In no event will the authors be held liable for any damages arising from the use of this software. Permission is granted to anyone to use this software for any purpose, including commercial applications, and to alter it and redistribute it freely, subject to the following restrictions: 1.
B HP supplies and accessories This section provides information on HP supplies and accessories for the printer. The information is subject to changes, visit the HP Web site (www.hpshopping.com) for the latest updates. You may also make purchases through the Web site.
HP media To order media such as HP Premium Paper, go to www.hp.com. HP recommends plain papers with the ColorLok logo for printing everyday documents. All papers with the ColorLok logo are independently tested to meet high standards of reliability and print quality, and produce documents with crisp, vivid color, bolder blacks & dry faster than ordinary plain papers. Look for papers with the ColorLok logo in a variety of weights and sizes from major paper manufacturers.
C Additional fax setup After completing all the steps in the getting started guide, use the instructions in this section to complete your fax setup. Keep your getting started guide for later use. In this section, you learn how to set up the printer so that faxing works successfully with equipment and services you might already have on the same phone line.
Countries/regions with a parallel-type phone system (continued) Portugal Russia Saudi Arabia Singapore Spain Taiwan Thailand USA Venezuela Vietnam If you are unsure which kind of telephone system you have (serial or parallel), check with your telephone company.
Appendix C 3. • Answering machine: An answering machine that answers voice calls at the same phone number you use for fax calls on the printer. • Voice mail service: A voice mail subscription through your telephone company at the same number you use for fax calls on the printer. From the following table, choose the combination of equipment and services applicable to your home or office setting. Then look up the recommended fax setup.
(continued) Other equipment or services sharing your fax line DSL PBX Distinct ive ring service Voice calls Computer dial-up modem Answering machine Voice mail service Recommended fax setup Case J: Shared voice/fax line with computer modem and answering machine Case K: Shared voice/fax line with computer dial-up modem and voice mail Case A: Separate fax line (no voice calls received) If you have a separate phone line on which you receive no voice calls, and you have no other equipment connected on
Appendix C To set up the printer with a separate fax line 1. Using the phone cord supplied in the box with the printer, connect one end to your telephone wall jack, then connect the other end to the port labeled 1-LINE on the back of the printer. NOTE: You might need to connect the supplied phone cord to the adapter provided for your country/region. If you do not use the supplied cord to connect from the telephone wall jack to the printer, you might not be able to fax successfully.
To set up the printer with DSL 1. Obtain a DSL filter from your DSL provider. 2. Using the phone cord supplied in the box with the printer, connect one end to the open port on the DSL filter, and then connect the other end to the port labeled 1-LINE on the back of the printer. NOTE: You might need to connect the supplied phone cord to the adapter provided for your country/region. If you do not use the supplied cord to connect from the DSL filter to the printer, you might not be able to fax successfully.
Appendix C Case D: Fax with a distinctive ring service on the same line If you subscribe to a distinctive ring service (through your telephone company) that allows you to have multiple phone numbers on one phone line, each with a different ring pattern, set up the printer as described in this section.
4. (Optional) Change the Rings to Answer setting to the lowest setting (two rings). 5. Run a fax test. The printer automatically answers incoming calls that have the ring pattern you selected (Distinctive Ring setting) after the number of rings you selected (Rings to Answer setting). The printer begins emitting fax reception tones to the sending fax machine and receives the fax.
Appendix C 3. Now you need to decide how you want the printer to answer calls, automatically or manually: • If you set up the printer to answer calls automatically, it answers all incoming calls and receives faxes. The printer cannot distinguish between fax and voice calls in this case; if you suspect the call is a voice call, you must answer it before the printer answers the call. To set up the printer to answer calls automatically, turn on the Auto Answer setting. • 4.
To set up the printer with voice mail 1. Using the phone cord supplied in the box with the printer, connect one end to your telephone wall jack, then connect the other end to the port labeled 1-LINE on the back of the printer. You might need to connect the supplied phone cord to the adapter provided for your country/ region. NOTE: You might need to connect the supplied phone cord to the adapter provided for your country/region.
Appendix C 1 Telephone wall jack 2 Use the phone cord supplied in the box with the printer to connect to the "1-LINE" port You might need to connect the supplied phone cord to the adapter provided for your country/region. 3 Computer with modem To set up the printer with a computer dial-up modem 1. Remove the white plug from the port labeled 2-EXT on the back of the printer. 2. 3. Find the phone cord that connects from the back of your computer (your computer dial-up modem) to a telephone wall jack.
Set up the printer with a computer DSL/ADSL modem If you have a DSL line and use that phone line to send faxes, follow these instructions to set up your fax. 4 1 2 3 5 1 Telephone wall jack 2 Parallel splitter 3 DSL/ADSL filter Connect one end of the phone jack that was supplied with the printer to connect to the 1-LINE port on the back of the printer. Connect the other end of the cord to the DSL/ADSL filter.
Appendix C To set up the printer with a computer DSL/ADSL modem 1. Obtain a DSL filter from your DSL provider. 2. Using the phone cord provided in the box with the printer, connect one end to the DSL filter, and then connect the other end to the port labeled 1-LINE on the back of the printer. NOTE: You might need to connect the supplied phone cord to the adapter provided for your country/region.
To set up the printer on the same phone line as a computer with two phone ports Back view of the printer 3 4 1 3 2 1 Telephone wall jack 2 Use the phone cord supplied in the box with the printer to connect to the 1LINE port. You might need to connect the supplied phone cord to the adapter provided for your country/region. 3 Computer with modem 4 Telephone 1. Remove the white plug from the port labeled 2-EXT on the back of the printer. 2.
Appendix C 6. Now you need to decide how you want the printer to answer calls, automatically or manually: • If you set up the printer to answer calls automatically, it answers all incoming calls and receives faxes. The printer cannot distinguish between fax and voice calls in this case; if you suspect the call is a voice call, you need to answer it before the printer answers the call. To set up the printer to answer calls automatically, turn on the Auto Answer setting.
NOTE: You need to purchase a parallel splitter. A parallel splitter has one RJ-11 port on the front and two RJ-11 ports on the back. Do not use a 2–line phone splitter, a serial splitter, or a parallel splitter which has two RJ-11 ports on the front and a plug on the back. Example of a parallel splitter To set up the printer with a computer DSL/ADSL modem 1. Obtain a DSL filter from your DSL provider.
Appendix C Case I: Shared voice/fax line with answering machine If you receive both voice calls and fax calls at the same phone number, and you also have an answering machine that answers voice calls at this phone number, set up the printer as described in this section.
4. (Optional) If your answering machine does not have a built-in phone, for convenience you might want to connect a phone to the back of your answering machine at the "OUT" port. NOTE: If your answering machine does not let you connect an external phone, you can purchase and use a parallel splitter (also known as a coupler) to connect both the answering machine and telephone to the printer. You can use standard phone cords for these connections. 5. Turn on the Auto Answer setting. 6.
Appendix C To set up the printer on the same phone line as a computer with two phone ports Back view of the printer 2 3 1 6 7 5 4 1 Telephone wall jack 2 "IN" phone port on your computer 3 "OUT" phone port on your computer 4 Telephone (optional) 5 Answering machine 6 Computer with modem 7 Use the phone cord supplied in the box with the printer to connect to the 1LINE port. You might need to connect the supplied phone cord to the adapter provided for your country/region. 1.
5. (Optional) If your answering machine does not have a built-in phone, for convenience you might want to connect a phone to the back of your answering machine at the "OUT" port. NOTE: If your answering machine does not let you connect an external phone, you can purchase and use a parallel splitter (also known as a coupler) to connect both the answering machine and telephone to the printer. You can use standard phone cords for these connections. 6.
Appendix C (continued) 4 Phone cord provided with the printer connected to the 1-LINE port on the back of the printer You might need to connect the supplied phone cord to the adapter provided for your country/region. 5 DSL/ADSL modem 6 Computer 7 Answering machine 8 Telephone (optional) NOTE: You must purchase a parallel splitter. A parallel splitter has one RJ-11 port on the front and two RJ-11 ports on the back.
fax tones. If incoming fax tones are detected, the printer emits fax reception tones and receive the fax; if there are no fax tones, the printer stops monitoring the line and your answering machine can record a voice message. If you use the same phone line for telephone, fax, and have a computer DSL modem, follow these instructions to set up your fax. If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor for further assistance.
Appendix C 1 Telephone wall jack 2 Use the phone cord supplied in the box with the printer to connect to the 1-LINE port You might need to connect the supplied phone cord to the adapter provided for your country/region. 3 Parallel splitter 4 Computer with modem 5 Telephone To set up the printer on the same phone line as a computer with two phone ports 1. Remove the white plug from the port labeled 2-EXT on the back of the printer. 2.
(continued) Denmark www.hp.dk/faxconfig Sweden www.hp.se/faxconfig Norway www.hp.no/faxconfig Netherlands www.hp.nl/faxconfig Belgium (Dutch) www.hp.be/nl/faxconfig Belgium (French) www.hp.be/fr/faxconfig Portugal www.hp.pt/faxconfig Spain www.hp.es/faxconfig France www.hp.com/fr/faxconfig Ireland www.hp.com/ie/faxconfig Italy www.hp.com/it/faxconfig Test fax setup You can test your fax setup to check the status of the printer and to make sure it is set up correctly for faxing.
D Network setup You can manage network settings for the printer through the printer control panel as described in the next section. Additional advanced settings are available in the embedded Web server, a configuration and status tool you access from your Web browser using an existing network connection to the printer. For more information, see Embedded Web server.
Set link speed You can change the speed at which data is transmitted over the network. The default is Automatic. 1. 2. Touch right arrow , and then select Network. Select Advanced Setup, then select Link Speed. 3. Touch the number next to the link speed that matches your network hardware: • • 1. Automatic 2. 10-Full • 3. 10-Half • • 4. 100-Full 5. 100-Half View IP settings To view the IP address of the printer: • Print the network configuration page.
Appendix D NOTE: If you encounter problems, see Solve wireless problems. Make sure the printer is not connected to the network using a network cable. The sending device must have built-in 802.11 capabilities or an 802.11 wireless card installed. The printer and the computers that use it must be on the same subnet. Before installing the HP software, you might want to find out the settings of your network.
There are two communication mode options: • • Ad hoc: On an ad hoc network, the printer is set to ad hoc communication mode and communicates directly with other wireless devices without the use of a WAP. All devices on the ad hoc network must: ◦ Be 802.11 compatible ◦ Have ad hoc as the communication mode ◦ Have the same network name (SSID) ◦ Be on the same subnet and same channel ◦ Have the same 802.
Appendix D 1. On the computer desktop, click Start, select Programs or All Programs, click HP, select your printer name, and then click Connect a New Printer. 2. Follow the onscreen instructions. To change the connection method (Mac OS X) 1. Open the HP Utility. For more information, see HP Utility (Mac OS X). 2. Click the Application icon on the toolbar. 3. Double-click HP Setup Assistant, and then follow the onscreen instructions.
Guidelines for reducing interference on a wireless network The following tips will help reduce the chances for interference in a wireless network: • Keep the wireless devices away from large metal objects, such as filing cabinets, and other electromagnetic devices, such as microwaves and cordless telephones, as these objects can disrupt radio signals.
Appendix D To uninstall from a Macintosh computer, method 1 1. Open the HP Utility. For instructions, see Open HP Utility. 2. Click the Application icon on the toolbar. 3. Double click HP Uninstaller. Follow the onscreen instructions. 4. After the HP software is uninstalled, restart your computer. 5. To reinstall the HP software, insert the HP software CD into your computer's CD drive. 6. On the desktop, open the CD, and then double-click HP Installer. 7. Follow the onscreen instructions.
E Printer management tools This section contains the following topics: • • HP printer software (Windows) HP Utility (Mac OS X) • Embedded Web server HP printer software (Windows) The HP software provided with the printer provides maintenance information about the printer. NOTE: The HP printer software can be installed from the HP software CD if the computer meets the system requirements.
Appendix E This section contains the following topics: • About cookies • To open the embedded Web server About cookies The embedded Web server (EWS) places very small text files (cookies) on your hard drive when you are browsing. These files let the EWS recognize your computer the next time you visit. For example, if you have configured the EWS language, a cookie helps remember which language you have selected so that the next time you access the EWS, the pages are displayed in that language.
F How do I? • Get started • • Print Scan • Copy • • Fax Work with ink cartridges • Solve a problem How do I? 233
G Errors (Windows) This list represents some of the errors you might see on your computer screen (Windows) and how to fix the errors.
Ink Alert The ink cartridge identified in the message is low on ink. Ink level warnings and indicators provide estimates for planning purposes only. When you receive a low-ink warning message, consider having a replacement cartridge available to avoid possible printing delays. You do not need to replace the ink cartridges until print quality becomes unacceptable. For information about replacing ink cartridges, see Replace the ink cartridges.
Appendix G To solve this problem, try the following solutions. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.
To solve this problem, try one of the following: • Load the correct paper in the printer, and then press OK. For more information, see Load media • Press the (Cancel) button on the product’s control panel, select a different paper size in the printer driver, and then print the document again. The cartridge cradle cannot move Something is blocking the ink cartridge cradle (the part of the printer that holds the ink cartridges).
Appendix G 3. If the printer is Paused, right-click the printer, and click Resume Printing. 4. Try using the printer again. Document failed to print The printer could not print the document because a problem occurred in the printing system. For information about solving printing problems, see Solve printing problems. General printer error There was a problem with the printer. Usually, you can resolve such problems by completing the following steps: 1. 2. 3.
Index Symbols/Numerics (ADF) automatic document feeder clean 27 feeding problems, troubleshoot 27 A accessibility 9 accessories Printer Status Report 163 warranty 168 acoustic emissions 180 ADF (automatic document feeder) capacity 19 load originals 19 ADSL, fax setup with parallel phone systems 204 after the support period 85 align printhead 114 answer ring pattern change 64 parallel phone systems 206 answering machine fax tones recorded 147 set up with fax (parallel phone systems) 216 set up with fax and
dial-up modem shared with fax (parallel phone systems) 209 shared with fax and answering machine (parallel phone sy anstems) 217 shared with fax and voice line (parallel phone systems) 212 shared with fax and voice mail (parallel phone systems) 221 digital cameras connect 37 insert memory cards 25 distinctive ringing change 64 parallel phone systems 206 DOC 189 dots or streaks, troubleshoot copies 131 dots, troubleshoot scan 136 driver warranty 168 DSL, fax setup with parallel phone systems 204 duty cycle 1
Index G glass, scanner clean 26 load originals 18 locating 10 grainy or white bands on copies, troubleshoot 131 graphics incompletely filled on copies 131 look different from original scan 135 H hardware, fax setup test 137 head 113 header, fax 63 Help 13 Hewlett-Packard Company notices 3 HP software uninstall from Mac OS X 230 uninstall from Windows 229 HP Utility (Mac OS X) opening 231 humidity specifications 179 I ink low 95 streaks on the back of paper 111 ink cartridge 125 ink cartridge door, locati
shared with fax and voice line (parallel phone systems) 212 shared with fax and voice mail (parallel phone systems) 221 monitor dialing 51, 53 multi-feeds, troubleshoot 129 N network port address 150 networks advanced settings 224 connector illustration 11 IP settings 225 link speed 225 operating systems supported 171 protocols supported 171 settings, change 224 solve problems 161 system requirements 172 view and printsettings 224 wireless communication setup 225 wireless settings 163, 226 noise informatio
Index printer driver warranty 168 printer software (Windows) about 231 opening 231 Printer Status Report information on 162 printhead clean 114 printhead, align 114 printheads ordering online 198 part numbers 198 printing slow, troubleshoot 113 problems print 87 processor specifications 171 pulse dialing 65 Q quality, troubleshoot copy 131 scan 134 R radio interference reducing 229 regulatory information 186 radio, turn off 224 rear access panel clear jams 164 illustration 11 receive faxes auto answer mod
software OCR 44 warranty 168 Webscan 44 sound pressure 180 specifications acoustic emissions 180 electrical 180 media 172 network protocols 171 operating environment 179 physical 170 processor and memory 171 storage environment 180 system requirements 171 speed troubleshoot for scanner 133 troubleshoot print 86 speed dial send fax 48 status network configuration page 163 Printer Status Report 163 status icons 13 storage environment specifications 180 streaks, troubleshoot copies 131 scan 136 stripes on scan
Index V X vertical stripes on copies, troubleshoot 131 view network settings 224 voice mail set up with fax (parallel phone systems) 208 set up with fax and computer modem (parallel phone systems) 221 voltage specifications 180 volume fax sounds 67 xD-Picture memory card insert 25 W wall jack test, fax 137 warranty 168 Web sites accessibility information 9 customer support 81 environmental programs 190 order supplies and accessories 198 supply yield data sheet 170 Webscan 44 white bands or stripes, tro
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