User's Manual
Table Of Contents
- Contents
- HP Photosmart 7520 Series Help
- Get to Know the HP Photosmart
- How do I?
- Copy and scan
- Use Web Services
- Fax
- Send a fax
- Receive a fax
- Set up speed-dial entries
- Change fax settings
- Fax and digital phone services
- Fax over Internet Protocol
- Use reports
- Work with cartridges
- Connectivity
- Solve a problem
- Get more help
- Register the product
- Clear the paper jam
- Clear carriage jam
- Solve print problem
- Solve copy and scan problem
- Solve networking problem
- HP support by phone
- Additional warranty options
- Cartridge supply upgrade
- Prepare printer
- Check cartridge access door
- Printhead failure
- Printer failure
- Ink cartridge problem
- SETUP cartridges
- Technical information
- Notice
- Cartridge chip information
- Specifications
- Environmental product stewardship program
- Eco-Tips
- Paper use
- Plastics
- Material safety data sheets
- Recycling program
- HP inkjet supplies recycling program
- Auto Power-Off
- Set the Energy Save Mode
- Power consumption
- Disposal of waste equipment by users in private households in the European Union
- Chemical Substances
- Restriction of hazardous substance (Ukraine)
- Battery disposal in the Netherlands
- Battery disposal in Taiwan
- California Perchlorate Material Notice
- EU battery directive
- Regulatory notices
- Regulatory model identification number
- FCC statement
- VCCI (Class B) compliance statement for users in Japan
- Notice to users in Japan about the power cord
- Notice to users in Korea
- Notice to users in Germany
- Noise emission statement for Germany
- European Union Regulatory Notice
- Regulatory telecommunication notices
- Regulatory wireless statements
- Additional fax setup
- Set up faxing (parallel phone systems)
- Select the correct fax setup for your home or office
- Case A: Separate fax line (no voice calls received)
- Case B: Set up the printer with DSL
- Case C: Set up the printer with a PBX phone system or an ISDN line
- Case D: Fax with a distinctive ring service on the same line
- Case E: Shared voice/fax line
- Case F: Shared voice/fax line with voice mail
- Case G: Fax line shared with computer modem (no voice calls received)
- Case H: Shared voice/fax line with computer modem
- Case I: Shared voice/fax line with answering machine
- Case J: Shared voice/fax line with computer modem and answering machine
- Case K: Shared voice/fax line with computer dial-up modem and voice mail
- Serial-type fax setup
- Test fax setup
- Set up faxing (parallel phone systems)
- Index
Solve networking problem
Check network configuration or print wireless test report to assist in diagnosing network connection issues.
To check network configuration or print wireless test report
1. From the Home screen, touch the Wireless icon, and then touch Setup.
2. Touch and drag your finger vertically to scroll through the options. Touch Display Network Summary or
Print Network Configuration Page.
Click the links below to find more online information to solve networking issues.
• Learn more about wireless printing. Click here to go online for more information.
• Learn how to find your network security settings.
Click here to go online for more information.
• Learn about the Network Diagnostic Utility (Windows only) and other troubleshooting tips.
Click here to go
online for more information.
• Learn how to work with your firewall and anti-virus programs during printer setup.
Click here to go online for
more information.
HP support by phone
Phone support options and availability vary by product, country/region, and language.
This section contains the following topics:
•
Phone support period
•
Placing a call
•
After the phone support period
Phone support period
One year of phone support is available in North America, Asia Pacific, and Latin America (including Mexico). To
determine the duration of phone support in Europe, the Middle East, and Africa, go to
www.hp.com/support.
Standard phone company charges apply.
Placing a call
Call HP support while you are in front of the computer and the product. Be prepared to provide the following
information:
• Product name (HP Photosmart 7520 Series)
• Serial number (located on the back or bottom of the product)
• Messages that appear when the situation occurs
• Answers to these questions:
◦ Has this situation happened before?
◦ Can you re-create it?
◦ Did you add any new hardware or software to your computer at about the time that this situation
began?
◦ Did anything else occur prior to this situation (such as a thunderstorm, product was moved, etc.)?
For the list of support phone numbers, visit
www.hp.com/support.
After the phone support period
After the phone support period, help is available from HP at an additional cost. Help may also be available at the
HP online support Web site:
www.hp.com/support. Contact your HP dealer or call the support phone number for
your country/region to learn more about support options.
Chapter 10
56 Solve a problem