HP LaserJet 5Si Mopier User’s Guide Copyright© 1996 Hewlett-Packard Co. Printed in USA 9/96 Manual Part No.
HP LaserJet 5Si Mopier User’s Guide
© Copyright HewlettPackard Company, 1996 All Rights Reserved. Reproduction, adaptation, or translation without prior written permission is prohibited, except as allowed under the copyright laws. Publication number C4077-90904 First edition, September 1996 Warranty The information contained in this document is subject to change without notice.
Conventions This manual uses the following conventions: Italics are used for emphasis or to refer to another document. COMPUTER FONT indicates text visible on a computer screen. DISPLAY FONT indicates text visible on the printer control panel display. The cursive letter l is used in examples to distinguish the letter l from the numeral 1 (one). The character 0 is used in examples to distinguish the numeral 0 from the letter O. [Key]Face] indicates keys (such as [On]Line] ) on the printer control panel.
Supplementary Documents The technical reference guides listed below are designed for programmers. The Paper Specification Guide is useful for purchasing agents and paper buyers. These documents are available in English only. You can order these documents through HP Direct Distribution or by contacting your authorized HP dealer. (See Appendix E for a list of HP sales and service offices.) There is a charge for some documents.
Table of Contents 1 About Your Mopier Introduction . . . . . . . . . . . . . . Features of the HP LaserJet 5Si Mopier Paper Handling . . . . . . . . . . . Memory Management . . . . . . . Printing System . . . . . . . . . . . Input/Output . . . . . . . . . . . . Networking Capabilities . . . . . . HP TRANSMIT ONCE Feature . . Energy Efficiency . . . . . . . . . . EconoMode . . . . . . . . . . . . . PCL Fonts . . . . . . . . . . . . . . PostScript Fonts . . . . . . . . . . . Mopier Parts . . . . . . . . .
Job Control Menu . . . Test Menu . . . . . . . . PCL Menu . . . . . . . Configuration Menu . . Print Quality Menu . . . PostScript Menu . . . . Input/Output (IO) Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-9 . 4-10 . 4-23 . 4-24 . 4-26 . 4-27 .
EconoMode . . . . . . . . . . . . . . . . . . . . . . . . . . . . Turning on EconoMode . . . . . . . . . . . . . . . . . . . . . 6-9 6-10 7 Maintenance and Troubleshooting Introduction . . . . . . . . . . . . . . . . . . . . . . . Cleaning Tasks . . . . . . . . . . . . . . . . . . . . . . Cleaning the Mopier . . . . . . . . . . . . . . . . . Toner Cartridge . . . . . . . . . . . . . . . . . . . . . Extending Toner Cartridge Life . . . . . . . . . . . Storing and Installing the Toner Cartridge . . . . . .
D Warranty and Software License HP Maintenance Agreements . . . . . On-Site Service Agreements . . . . Warranty . . . . . . . . . . . . . . . . One-Year On-Site Limited Warranty Exclusions . . . . . . . . . . . . . Warranty Limitations . . . . . . . . Service During the Warranty Period Service After the Warranty Period . Repacking Guidelines . . . . . . . . . HP Software Product License . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
1 About Your Mopier Introduction Hewlett-Packard is pleased to introduce you to the industry’s first mopier – a printer designed to produce multiple, collated, duplexed (two-sided), and stapled print jobs, with the reliability, print quality, network compatibility, and performance that you expect from an HP LaserJet printer. The HP LaserJet 5Si Mopier enables you to create, control, manage, and finish your documents from your desktop, and reduce or eliminate the extra step of going to a photocopier.
Feature Description Languages/Fonts • HP PCL 5e • Adobe PostScript Level 2 • Auto language switching • Printer Job Language (PJL) • Printer Management Language (PML) • 45 scaleable PCL fonts (plus 65 additional fonts with HP FontSmart) • 39 scaleable PostScript fonts Paper Handling (Input) • Four Input Sources: * A 100-sheet multipurpose tray with straight-through paper path. * Two 500-sheet input trays with auto size sensing. * A 2000-sheet input tray with auto size sensing.
Description Software, continued • Improved document production • Transparent access to printer capabilities and information in Windows 95 and Windows 3.1 • Support for HP TRANSMIT ONCE feature • Electronic collation – the ability to electronically collate a multipage mopy document using the 420 Mbyte disk Connectivity • HP JetDirect Print Server (Ethernet/LocalTalk) • Bidirectional parallel port with ECP and MLC support • One available MIO slot for optional I/O.
The HP LaserJet 5Si Mopier is shown in Figure 1-1.
Paper Handling HP JetAssist, Hewlett Packard’s trademark for an accessible paper-handling architecture, is a standard feature in the HP LaserJet 5Si mopier and available in the HP LaserJet 5Si and 5Si MX printers. It enables intelligent, friendly communication with paper-handling devices, making them easy to use. Table 1-2 identifies each tray and bin with the specific capacity and the media each supports. Tray 1, the multi-purpose tray, accommodates all media types and sizes.
Memory Management The mopier comes with 12 MBytes of memory and can be expanded to 76 MBytes. The mopier has two available single inline memory module (SIMM) slots for additional 2, 4, 8, 16, or 32-MByte SIMMs. A 420-MByte hard disk is standard for storing downloaded fonts. The hard disk can be used to permanently store downloaded fonts and forms in the mopier. Unlike standard printer memory, permanently downloaded items from disk or CD ROM remain in the mopier even when the mopier is powered off.
About Your Mopier • • • • Novell NetWare 3.x or 4.x Microsoft Windows NT 3.51 and 4.0 IBM LAN Server 3.0 or greater Apple AppleTalk For more information about software and drivers, see Chapter 3, “Mopier Software.” Input/Output Automatic I/O switching between all installed network I/O ports allows you to connect multiple computers or even multiple networks to the mopier simultaneously.
• SCO UNIX V/386 v. 3.2.2, 3.2.4 • Solaris v. 2.1, 2.2, 2.3, 2.4 • IBM/AIX v. 3.2.5 Clients can be DOS, Windows, Windows NT, OS/2, Macintosh, or UNIX. HP TRANSMIT ONCE Feature With the introduction of the HP LaserJet 5Si Mopier, Hewlett-Packard also introduces the new HP TRANSMIT ONCE feature. When you send multiple copies of your document to the mopier, the driver will transmit only one request to the mopier for the total number of copies you have requested of a single document.
PCL Fonts EN PCL Fonts About Your Mopier 1-9 About Your Mopier Figure 1-2 1 The mopier comes with 35 scaleable fonts, as well as 10 TrueType fonts. You can scale TrueType fonts within the mopier. You also receive matching TrueType screen fonts for true WYSIWYG, short for “what you see is what you get.” These internal fonts are part of the PCL language. PCL font samples appear in Figure 1-2.
PostScript Fonts The mopier is configured with Adobe’s PostScript Level 2 language and includes 35 scaleable PostScript fonts. Adobe’s PostScript Level 2 is compatible with earlier versions of the language. PostScript font samples are shown in Figure 1-3.
Mopier Parts Key Mopier Parts: Front View 1. Left Output Bin 10. Front door 2. Control Panel 11. Tray 2 3. Top Output Bin 12. 2000-Sheet Input Tray (Tray 4) 4. Adjustable paper stop 13. Tray 3 5. Top cover 14. Mailbox with Stapler 6. Envelope Feeder (optional) 15. On/Off switch 7. Tray 1 (multi-purpose) 16. Duplexing Unit (internal) 8. Tray 1 extensions 17. Stapler Unit 9.
Figure 1-5 Key Mopier Parts: Rear View 1. Mopier Circuit Assembly (formatter board) 2. Mopier’s Hard Disk 3. HP JetDirect Print Server 4. Bi-Tronics parallel port 5. External Paper Handling Controller Board 6. SIMM slots 7. Power connector 8.
1 Accessories and Options Table 1-3 Accessories and Options Option Part Number Description Toner Cartridge C3909A Replacement toner cartridge Stapler Cartridges C3772A 3-pack of staple cartridges. Each cartridge contains 2000 staples and should last about two months, depending on use. Memory upgrades 2 MByte—C3131A 4 MByte—C3132A 8 MByte—C3133A 16 MByte—C3146A Upgrade to a total of 76 MBytes. Optional Envelope Feeder C3765A Attaches to mopier above Tray 1; holds up to 100 envelopes.
1-14 About Your Mopier EN
2 Memory and Memory Management Introduction The HP LaserJet 5Si print engine comes with 4 MBytes of internal memory and a pre-installed 8-MByte single inline memory module (SIMM) for a total of 12 MBytes.The print engine has two available SIMM slots for additional memory. Memory is added in increments of 2, 4, 8, 16, or 32 MBytes. You can add up to 64 MBytes of additional memory for a total of 76 MBytes. (Note that 32-MByte SIMMs are not available from HP; contact third-party providers.
Storing Print Data The print engine memory receives, holds, and processes data from incoming print jobs. It manages downloaded resources, including PCL language, soft fonts, symbol sets, macros, and patterns. The print engine also stores PostScript fonts, forms, patterns, and dictionaries. If you download a large number of fonts, the 420-MByte hard disk optimizes the functionality of your print engine.
Determining Memory Requirements The amount of memory you need depends on the types of documents you print. Your print engine can print most text and graphics at 300 or 600 dpi without additional memory. Add memory to your print engine if you: You can add up to 64 MBytes of additional memory for a total of 76 MBytes. Table 2-1 presents the amount of memory required for the most common print jobs using 600-dpi printing.
Improving Performance with I/O Buffering When you select a print command from your software application, the software sends your request to the print engine. To help you get back to work more quickly, the print engine reserves a portion of its memory to hold the file or page to be printed in an I/O buffer until it is the next to be printed. For each MByte of memory you add to your mopier, 10 KBytes is automatically reserved to hold print jobs in progress.
3 Mopier Software Printing System Included with your HP LaserJet 5Si Mopier is a CD containing the HP LaserJet 5Si/5Si MX/5Si Mopier Printing System. On the Printing System CD are software components and drivers that benefit end users and network administrators. The CD has two partitions, one for Intel-based systems and one for Apple Macintosh systems. When you insert the CD, the partition that corresponds to your operating system is automatically made available to you. The other partition will be hidden.
Drivers What is a Driver? A driver is a software program that enables your software applications to access your mopier’s features. For example, when you print a document, the application sets up your print job with formatting commands such as page breaks, font selections, paper tray selections, and number of copies.
Drivers for the HP LaserJet 5Si Mopier Overview The drivers for the HP LaserJet 5Si Mopier allow you to select mopier features that may not be supported directly in your software applications. These features allow you to: • • • • Staple documents. Print watermarks. Print multiple page images on a single page (n-Up). Print the first page of a document on one type of media and the remaining pages on another type of media. • Select the paper on which to print (by source or type).
options, and click the Configure button. Then select the correct mode: mailbox, job separation, or stacking. To select a particular output bin (e.g., stapler bin, Bin 3, etc.), go to the Output tab of the driver. The various bins will only show up if the device is in mailbox mode. The following sections list the drivers available on the Mopier Printing System CD for installation on your operating system. For more information on drivers, see the on-line help provided within your selected driver.
Additional Drivers The following drivers are available from your Hewlett-Packard distributor or from electronic BBS channels: • Apple Macintosh GX System 7.5 or greater • DOS WordPerfect 5.x and 6.x Note If a driver is not yet available for your mopier, you can use an older HP LaserJet printer driver (such as the HP LaserJet 5Si printer driver) until a newer driver becomes available. However, you may not be able to access all of the advanced features of your new mopier.
Software Components In addition to drivers, the Mopier Printing System includes the software components listed below. For End-Users: • • • • HP FontSmart HP Toolbox DocWise HP JetPrint For Network Administrators: • HP JetAdmin • HP Print Server NLM • Macintosh Utilities • HP LaserJet Utility • Bitmapped Screen Fonts • HP Symbol Set utility for DOS By installing all of the available software for your computer environment, you can be assured of taking best advantage of your mopier’s features.
HP JetPrint HP JetPrint is printer management software available only to Windows 3.1x clients running under Novell NetWare. It allows users to view, select, and print to all HP printers and mopiers on the network from one screen. Users can view control panel messages and check the status and progress of print jobs. Access HP JetPrint from the “Utilities” tab of HP Toolbox.
Printer and mopier management software is available for the following operating environments through your Hewlett-Packard distributor or through electronic BBS channels: • UNIX (HP-UX 9.x/10.x, Sun OS 4.1.3/4.1.4, or Solaris 2.2/2.3/2.4/2.5) • Microsoft LAN Manager Note To learn more about HP JetAdmin for the HP LaserJet 5Si Mopier, see the HP JetDirect Print Server Software Installation Guide.
DOS Symbol Sets Utility An additional utility is included with the HP LaserJet 5Si Mopier Printing System. Use this utility to print the symbol sets for each of the mopier’s typefaces. Symbol sets are collections of unique characters for international languages, mathematical equations, legal citations, line drawings, and other special applications. Printing the Symbol Sets 1 Insert the HP LaserJet 5Si Mopier Printing System CD or disk.
Table 3-1 PCL Symbol Set ID DOS Symbol Sets Typeface Symbol Set Albertus Antique Clarend Garmnd Letter Olive . Cond.
4 Mopier Control Panel Introduction This chapter describes the following topics: • An introduction to the control panel and an explanation of how to use each of its options. • How to print text pages that show the current mopier settings, including the configurations for PCL and PostScript. • Illustration of common messages displayed on the control panel. The most convenient way to control your mopier is through your software applications or the software that comes with your mopier.
Control Panel Layout The control panel includes three indicator lights, five keys, and a 2-line display (20 characters per line). Figure 4-1 READY On Line Menus Data Attention Items + Select * Mopier Control Panel Indicator Lights The control panel indicator lights are described in the following table.
Control Panel Keys The function of each of the five keys on the control panel is labeled above each key. Figure 4-2 + * Control Panel Keys The control panel arranges various mopier options in a simple menu structure similar to the levels of an outline. Each menu contains several items. These items are operations the mopier performs when you select them. Table 4-2 summarizes the function of each control panel key (examples are provided later in this chapter).
Control Panel Display The control panel presents messages about the mopier in one or two lines of the character display. Figure 4-3 Control Panel Character Display The control panel displays the following types of messages: • Ready status messages mean the mopier is ready to accept data. • Mopier status messages tell you what the mopier is doing at a given time.
Settings and Defaults The mopier makes most printing decisions based on either temporary settings or permanent defaults. Note Settings you send from software applications override equivalent mopier defaults. Table 4-3 Settings and Defaults Setting or Default Explanation Temporary setting A value set for the current print job by your software application. For example, if your mopier default is portrait, you can request your software to print pages with a landscape orientation.
Table 4-4 Factory Default Settings Menu Item Default Setting DISPLAY LANGUAGE= ENGLISH PAPER DESTINATION= TOP OUTPUT BIN PAPER SIZE= LETTER or A4 (if 220 V) PAPER TYPE= PLAIN ENVELOPE FEEDER SIZE= COM10 ORIENTATION= PORTRAIT PERSONALITY= AUTO RESOLUTION ENHANCEMENT= ON PRINT DENSITY= 3 ECONOMODE= OFF 2-SIDED= OFF BINDING= LONG EDGE PRINT POSTSCRIPT ERRORS= OFF JAM RECOVERY= OFF PAGE PROTECT= AUTO RESOLUTION= 600 DOTS PER INCH I/O TIMEOUT= 15 SECONDS AUTO CONTINUE= ON
Control Panel Menus Pressing [Menus] gives you access to control panel menu options. Menus appear in the following order: • • • • • • • • • • Tray Menu Job Control Menu Test Menu PCL Menu Configuration Menu Print Quality Menu Input/Output (IO) Menu PostScript Menu HP MIO 1 Menu HP MIO 2 Menu (if a second MIO card is installed) Each of these menus is described in a separate table later in this chapter. Selecting a Menu Item 1 Press [Menus] repeatedly until the menu you want appears.
Tray Menu This menu shows the paper status (type or size) of all available paper trays. Press [Items] repeatedly to see each tray size and type in turn. Table 4-5 presents the messages that appear when you select each of the menu items. Table 4-5 Tray Menu Menu Item Explanation TRAY MENU ENVELOPE FEEDER TYPE=PLAIN Note: Available only if you have the optional Envelope Feeder. Type of envelopes available in the optional Envelope Feeder. Provides selection of other types.
Changing Paper Type from the Control Panel 1 Press [Menus] repeatedly until TRAY MENU appears. 2 Press [Items] repeatedly to scroll through the trays and their types. Note Tray 1 and the optional Envelope Feeder do not have a sensor for identifying paper size. If either is being used, you will also have a menu item for media size. You must set the size of the paper loaded before continuing. Paper sizes for Trays 2, 3, and 4 are automatically sensed.
Test Menu Use selections from this menu to print configuration and font demonstration pages. Samples of the printouts are presented on the following pages with keys for interpreting the information. Table 4-7 presents the messages that appear when you select each of the menu items. Table 4-7 Test Menu Menu Item Explanation TEST MENU PCL CONFIGURATION PAGE PRINTING CONFIGURATION PAGE appears on the control panel display. Two pages are printed.
Table 4-7 Test Menu, continued Menu Item Explanation TEST MENU DISK DIRECTORY PAGE PRINTING DISK DIRECTORY appears on the display. The directory shows all the resources stored on the hard disk (such as fonts and forms) and their directories. See Figure 4-8 for a sample list. DEMO PAGES PRINTING DEMO PAGES appears on the display. PRINT ERROR LOG PRINTING ERROR LOG appears on the display. This log tracks the last 50 mopier errors listed by the number of their occurrences.
® Configuration Page ™ 4 1 5 2 6 3 350 7 Figure 4-4a Sample PCL Configuration Page 4-12 Mopier Control Panel EN
Key to Figure 4-4a 1. Printer Information lists mopier specific statistics. Serial Number shows the serial number of the print engine. Formatter Number shows the serial number of the formatter board. Firmware Datecode is an eight-digit date (YYYYMMDD) of the internal code. Processor Revision shows the revision number of the firmware processor. Page Count shows the number of pages the mopier has printed.
5 7 3 4 8 9 Menu Page 2 6 ™ 1 5 ® Figure 4-4b PCL Menu Map Page 4-14 Mopier Control Panel EN
Key to Figure 4-4b 1. Tray Menu lists the current media types settings for each tray, and the media size for Tray 1. 2. Job Control Menu shows the Cancel Job and Form Feed items. 3. Test Menu lists the different available mopier tests. 4. PCL Menu lists the PCL font settings used by your mopier. 5. Configuration Menu lists the current settings for the configuration items. 6. Print Quality Menu lists the current settings for the different print quality items. 7.
PostScript Configuration Page ™ Memory Total Memory Installed: 12288 Kbytes 1081 Page Count Adobe, Postscript, and the PostScript Logo are trademarks of Adobe Systems Incorporated which may be registered incertain jurisdictions.
Key to Figure 4-5 1. Settings (current mopier control panel default settings and product-specific information): Printer Name is the name set by the user (a network name, for instance). Product Name is the HP LaserJet mopier model. PostScript Version refers to the version of PostScript installed. Copies indicates the default number of originals to be printed. Resolution is either 600 or 300 dpi.
Figure 4-6 PCL Font List 4-18 Mopier Control Panel EN
Key to Figure 4-6 1. Font is the name of the font. 2. Pitch/Point indicates the specified pitch or point size of the font. “Scale” indicates a scaleable font. 3. Escape Sequence (a PCL programming command) is used to select the designated font. 4. Font # is the number you use to select internal or downloaded soft fonts from the control panel. (Do not confuse the font number with the soft font ID, described next.
PostScript ROM Resident Fonts ™ Figure 4-7 PostScript Font List 4-20 Mopier Control Panel EN
® ™ Disk Directory Page 1 2 3 Figure 4-8 Disk Directory Page 1. Disk Information indicates the disk model number, serial number, capacity, available free space, and whether you may write to the disk. 2. File Size lists the size of each file under the Directory/File Name column. If a directory is listed on the line, then Directory appears in this column and its path is listed in the Directory/File Name column. 3. Directory/File Name lists the name of the file.
Figure 4-9 Error Log Page Key to Figure 4-9 1. Page Count lists the number of printed pages from the mopier. 2. Serial Number shows the serial number of the mopier. 3. Number indicates the order in which the errors occurred. The last error to occur has the highest number. 4. Error lists the internal error codes for the 50 most recent errors. 5. Page Count indicates the number of printed pages from the mopier when the error occurred. 6.
PCL Menu This menu is used to change the default PCL font settings used by your mopier. Table 4-8 presents the messages that appear when you select each of the menu items. Table 4-8 PCL Menu Menu Item Explanation PCL MENU SOURCE= [INTERNAL*,SLOT 4,SLOT 3,SLOT 2, SLOT 1,SOFT] Tells where the fonts are coming from. Internal fonts are those stored in the mopier; slot numbers correlate to font SIMMs that may be installed; and soft fonts are those that have been manually downloaded to the mopier.
Configuration Menu The items on the Configuration Menu allow you to set default parameters for two-sided printing and binding. These menu items also help you select the output bin, printing personality, auto continue, power saving, resource saving, and page protection. They notify you when the toner supply is low or service is needed. Table 4-9 presents the messages that appear when you select each of these menu items.
Table 4-9 Configuration Menu, continued Menu Item Explanation CONFIGURATION MENU PERSONALITY= [AUTO*,PCL, POSTSCRIPT] Allows you to select the mopier personality. AUTO is the default. AUTO CONTINUE= [ON*,OFF] Allows the mopier to resume printing after noncritical errors occur. If ON is selected, the mopier goes offline and the error message is displayed for ten seconds. After ten seconds, the mopier automatically returns to online.
Print Quality Menu The Print Quality Menu allows you to change the physical characteristics of the printed page. All choices are saved until the current print job has ended, except for Print Density, which changes after a few pages. See Chapter 6, “Print Quality,” for more information. Table 4-10 presents the messages that appear when you select each of the menu items.
PostScript Menu Use this menu to print PostScript errors and to recover from paper jams. Table 4-11 presents the messages that appear when you select each of the menu items. Table 4-11 PostScript Menu Menu Item POSTSCRIPT MENU PRINT POSTSCRIPT Allows you to decide whether PostScript error ERRORS= [OFF*,ON] messages print. JAM RECOVERY= [OFF*,ON] Explanation Allows you to decide whether PostScript attempts to recover automatically from paper jams.
Input/Output (IO) Menu This menu contains the items related to I/O buffering. See Chapter 2, “Memory and Memory Management,” for additional information about the I/O functionality of your mopier. Table 4-12 presents the messages that will appear when you select each of the menu items. Table 4-12 IO Menu Menus Item Explanation IO MENU PARALLEL IO SPEED=[HIGH,LOW] The rate at which data is transferred to print a page.
5 Print Tasks Introduction This chapter explains how to: • Print media from the best source. • Load media into the input trays. • Print a variety of media from Tray 1, including labels and transparencies, custom-size paper, letterhead documents, preprinted forms, and special papers. • Print paper from the 2000-Sheet Input Tray (Tray 4). • Verify the correct size and type of media in the paper trays. • Print envelopes from Tray 1, from the optional Envelope Feeder, or using a software application.
Print Source and Media Options Your mopier can print on the media identified in the following table using the adjustable Trays 1, 2, 3, and 4. The Duplex Unit provides two-sided printing. • Tray 1 (multi-purpose) holds up to 100 sheets of paper or up to 10 envelopes. • Trays 2 and 3 hold up to 500 sheets of paper. • Tray 4 holds up to 2000 sheets of paper. • An optional Envelope Feeder provides automatic feeding of up to 100 envelopes.
Media Selection Guidelines Table 5-1 displays guidelines for selecting the appropriate media to print from Trays 1, 2, 3, and 4, and to the Mailbox with Stapler. Table 5-1 Media Selection Guidelines Tray 1 Dimensions Maximum paper size 11.7 x 17.7 in Single-sided: 16-lb (297 x 450 mm) Bond to 110-lb Index 2 (60 to 199 g/m ) 3.9 x 7.
Tray 2 Dimensions Weight Capacity Paper, Letter 8.5 x 11 in (216 x 279 mm) Single-sided: 16- to 2 28-lb (60 to 105 g/m ) 500 sheets of 20-lb 2 Bond (75 g/m ) paper Paper, ISO A4 8.3 x 11.7 in (210 x 297 mm) Paper, Legal 8.5 x 14 in (216 x 356 mm) Paper, JIS B4 10.12 x 14.33 in (257 x 364 mm) Tray 3 and Tray 4 Dimensions Weight Capacity Paper, Letter 8.5 x 11 in Single-sided: 16- to 2 (216 x 279 mm) 28-lb (60 to 105 g/m ) Paper, ISO A4 8.3 x 11.7 in (210 x 297 mm) Paper, Legal 8.
Media Use Guidelines The previous table presents guidelines for using media in the mopier. Media that does not meet these guidelines may increase the incidence of paper jams, cause premature wear to the mopier, and contribute to repair costs.
Table 5-2 Media Type Media Use Guidelines Guidelines • For best results, use conventional 20-lb (75 g/m2 ) xerographic paper. Make sure the paper is Paper and Preprinted Forms of good quality and free of cuts, nicks, tears, spots, loose particles, dust, wrinkles, voids, and curled or bent edges. • Do not use paper with cutouts or perforations (including standard pre-punched paper) with holes 8 mm or larger.
Paper Trays 1, 2, 3, and 4 You can load a single sheet of paper into Tray 1 or a stack of up to 100 sheets. Tray 1 (multi-purpose) is used for standard and custom paper sizes, envelopes, labels, and transparencies. Paper Trays 2 and 3 each hold up to 500 sheets of 20-lb Bond paper. Tray 4 holds up to 2000 sheets of 20-lb bond paper.
1 Loading Media Into Tray 1 (Multi-purpose) CAUTION To avoid a paper jam, never add or remove media from Tray 1 while the mopier is printing. 2 To avoid damaging the mopier, print labels and transparencies only from Tray 1. Send them to the Left Output Bin, and do not print them two-sided. When printing multiple transparencies, promptly remove each print as soon as it emerges from the mopier (so the sheets do not stick together). 1 Open Tray 1.
3 3 Slide the paper width guides to the appropriate size marked on the tray. 4 Place paper into the tray without stacking it above the paperfill mark. Less than 100 sheets of paper may not lay flat. 4 Note For single-sided printing place paper into the tray with side-to-be-printed up. Load letterhead and preprinted forms face up. Load pre-punched paper with the holes leading into the mopier. For two-sided printing place paper with the front side (odd-numbered) down.
5 6 5 Paper loading differs by size: a. Load Letter and ISO A4 with the longer edge of the page leading into the mopier. b. Load envelopes, postcards, Executive, Legal, 11 x 17 in, ISO A3, JIS B5, or JIS B4 with the short edge of the page leading into the mopier. Note You may use two-sided printing for sizes equal to or larger than executive size paper.
Loading Paper into Tray 2 or Tray 3 1 1 Open the tray until it stops. 2 Turn the paper guide lock to the unlocked position. 2 3 Slide the paper guide to the mark indicating the size of paper you are loading. 4 Turn the paper guide lock to re-lock the position of the tray.
5 Adjust the left paper guide by 5 2 1 pushing it in (1) and lifting up and out (2). 6 Position the guide over the appropriate lines marked in the tray. Press the guide into the rear slot (1) and then lower down (2) into the front slot (3). Be sure the guide is not skewed.
7 8 7 Place paper into the tray without stacking it above the paperfill mark. Fewer than 100 sheets of paper may not lay flat (from rear to front). Note For single-sided printing place paper into the tray with side-to-be-printed down. Letterhead should be oriented to the rear of the tray. Load 3-hole paper with holes on your right. For two-sided printing place paper with the front side (odd-numbered) up. The back side (even-numbered) is printed first, and the front side is printed second.
1 Loading Paper into Tray 4 1 Slide Tray 4 open until it stops. 2 Adjust the front guide by pulling up on the pin, placing the guide into the corresponding top and bottom slots, and then pushing in the pin. 2 3 Adjust the back guide by pulling up on the pin, placing the guide into the corresponding top and bottom slots, and then pushing in the pin. 4 Adjust the left guide by pulling up on 3 the pin and placing the guide into the corresponding top and bottom slots.
5 Load up to 2000 sheets of paper into 5 A B 6 the tray; do not allow paper to extend above the paperfill mark on the sides. Note For single-sided printing on Letter or A4 paper, place paper into Tray 4 with the side-to-be-printed down. Letterhead should be oriented to the rear of the tray. Load 3-hole paper with holes on your right. For two-sided printing, place paper with the front side (odd-numbered) up. The back side (even-numbered) is printed first, and the front side is printed second.
7 Close Tray 4. 7 8 Ensure that the paper size tab is set correctly. 8 1 2 5-16 Print Tasks Note See “Changing Paper Type and Size from the Control Panel” later in this chapter to set the type of paper you loaded in the tray. If using the Top Output Bin, remember to adjust the paper stop guide on the output bin (see Figure 5-3).
Envelopes in Tray 1 You can print up to ten envelopes from Tray 1. This section explains how to print an envelope using your software application. Table 5-1 lists the kinds of envelopes you can print. Check the media use guidelines in Table 5-2 before loading envelopes. (See “Media Use Guidelines” earlier in this chapter.) CAUTION Never use envelopes with clasps, snaps, windows, coated linings, self-stick adhesives (peel and seal), or other synthetic materials. These items can severely damage your mopier.
1 Loading Envelopes into Tray 1 1 Open the door of Tray 1. 2 If necessary, pull out the tray extension for the envelope size you are printing. 2 3 Gently place up to ten envelopes between the paper width guides, face up, with the back flap lying against the rear paper guide. 4 Slide the paper width guides until 3 they lightly touch both sides of the envelope stack without bending it. 5 Set the envelope size and type in the TRAY MENU on the control panel for Tray 1.
Printing Envelopes from Your Software Application 1 1 Load up to ten envelopes into Tray 1. 2 Specify Tray 1, Automatic, or select the media source by type in your software application, and set the envelope size and type to the appropriate envelope size, such as COM 10 or DL. 2 Paper Source: TRAY 1 Paper Size: Com 10 Envelope 3 If your software does not automatically format an envelope, specify Landscape for page orientation in your application.
Optional Envelope Feeder 1 1-100 2 The optional Envelope Feeder can hold 2X postcards and B5, Com 10, C5, DL, and Monarch envelopes. You can load up to 100 envelopes in the optional Envelope Feeder. Select the appropriate envelope size and type through the mopier control panel before printing. Printing from the Optional Envelope Feeder Menus TRAY MENU 1 Load up to 100 envelopes in the feeder (do not exceed the paperfill mark).
5 Press [Select]*] to select the appropriate choice. 5 Select * ENV FEEDER TYPE= PREPRINTED 6 Press [Items] again to see ENV * FEEDER SIZE= COM10 * 7 Press [+] to view options. 8 Press [Select]*] to select the appropriate choice. 6 Items ENV FEEDER SIZE= COM10 * 7 + When printing you may select the optional Envelope Feeder as your media source, or you may select your media by type.
Changing Media Type and Size from the Control Panel 1 Press [Menus] repeatedly until TRAY 1 MENU appears. Menus TRAY MENU 2 Press [Items] repeatedly to scroll through the trays and their media types. 2 Items TRAY 1 TYPE= PLAIN * Note You must select the size of the media before using Tray 1 or the optional Envelope Feeder since they do not have a sensor for identifying paper size. If either is being used, you will also have a menu item for media size.
Output Bins The Top Output Bin, located at the top of the mopier (see 1 in Figure 5-2), holds up to 500 sheets of paper in the correct order as they exit the mopier. A sensor causes the mopier to stop when the paper bin is full. Printing continues when you empty or reduce the amount of paper in the bin. The Top Output Bin is the factory default bin. The Left Output Bin, located on the upper left side of the mopier (see 2 in Figure 5-2), holds up to 125 sheets of paper face up as they exit the mopier.
In Job Separator or Stacking Modes, if the Control Panel says: OPTIONAL OUTPUT BIN 1 OPTIONAL OUTPUT BIN 2 OPTIONAL OUTPUT BIN 3 Note Then the physical location is: Top Output Bin Mailbox bins Stapler Bin The mailbox handles all of the mopier’s supported paper sizes. Envelopes, labels, and transparencies are sent only to the Left Output Bin (face-up). The stapler is located on the left side of the mopier. The stapler can staple jobs of 2 to 20 sheets on 20 lb. paper.
Selecting the Left Output Bin The Left Output Bin should be used for envelopes, transparencies, and labels. Using this bin helps reduce paper curl. Selecting the Left Output Bin through the Software You can select an output bin through your software application or mopier driver, or from the mopier control panel. You will probably prefer to designate the paper destination in your software or mopier driver.
Adjusting the Paper Stop The paper stop (shown in Figure 5-3) is located near the Top Output Bin. It can be adjusted to help paper lay flat as it exits the mopier. The paper stop does not have to be raised for Letter or A4 size media. Note that the mopier jams if the paper stop is set to a smaller size of media than is being printed. 1 Pull the left side of the paper stop up until the stop is in an upright position. 2 Slide the paper stop to the mark indicating the largest paper size to be printed.
Printing to the Mailbox with Stapler The Mailbox with Stapler can work in one of three modes: mailbox mode, job separation mode, or stacking mode. The network or printer administrator determines which mode of operation is chosen through an HP network configuration utility, such as HP JetAdmin or HP LaserJet Utility. You need to set up your mopier driver to reflect the mode chosen by the administrator. Bidirectional environments automatically reflect the administrator’s choices in your printer driver.
Selecting the Mailbox with Stapler as default destination from the Control Panel 1 Press [Menus] repeatedly until CONFIGURATION MENU appears. 2 Press [Items] repeatedly until PAPER DESTINATION= TOP OUTPUT BIN * appears. 3 Press [+] repeatedly until PAPER DESTINATION= OUTBIN x appears. The x represents a number from 1–7 (for the output bins). Your network administrator may have changed these names. 4 Press [Select *] to save your choice. An asterisk (*) appears next to your selection.
Stapling Documents The stapler can staple documents of 2 to 20 pages on 16 lb. to 20 lb. paper, Letter and A4 size only. The stapler should not be set as the default output bin. If your job is only one page, or if it is greater than 20 pages, the mopier will print your job to the bin, but it will not be stapled. The stapler bin can hold up to 350 stapled sheets. To have your job stapled, send it to OPTIONAL OUTBIN 7.
Different First Page 1 Use the following procedure to print the first page of a document on preprinted or special paper, such as a letter with just the first page on letterhead paper. 1 Select a different paper for the first page in your application or printer driver. 2 Note Where and how you make selections depends on your software application or associated printer driver. The selection process may be available only from within the printer driver.
Custom-Size Paper in Tray 1 You can print on custom-size paper from Tray 1. The largest size of paper supported is 11.7 x 17.7 in (297 x 450 mm). The smallest size is 3.9 x 7.5 in (99 x 191 mm). When you select maximum size of paper, the mopier assumes the maximum page size is 11.7 x 17.7 in (297 x 450 mm). 1 Paper Source: TRAY 1 Paper Size: Maximum Printing on the Smallest-Sized Paper 2 3.9" / 99 mm 4"x6" 3.
3 Print custom-size paper from Tray 1. 3 See “Loading Media into Tray 1” earlier in this chapter for the procedure. 4 The edge of the paper feeding into the 4 7.5"/ 190 mm 3.9"/ 99 mm mopier must be at least 3.9 in (99 mm) wide to allow rollers inside the mopier to grab the paper. Measuring from the leading edge to the trailing edge of the paper going into the mopier, the length dimension must be at least 7.5 in (190 mm).
Two-Sided Printing with the Duplex Unit The Duplex Unit (shown in Figure 5-4) allows printing on both sides of the paper (two-sided) with either portrait or landscape orientation. You can select two-sided printing through your application, the printer driver, or the mopier control panel.
Binding Options Before printing in two-sided mode, decide how you want your finished document bound: stapled (stitches), in three-hole binders, glued, or by some other means. The binding setup options are: • Book (long-edge) binding, which is the conventional layout used in book binding (see A in Figure 5-5 below). • Tablet (short-edge) binding, which is the type often used with calendars (see B in Figure 5-5 below).
Stopping a Print Request You can stop a print request from your software application or from the mopier control panel. To stop a print job from a computer on a network, refer to the HP JetDirect Print Server Software Installation Guide. Note that it may take some time for all printing to clear after canceling a print job.
5-36 Print Tasks EN
6 Print Quality Introduction The HP LaserJet 5Si Mopier prints at true 600 dots-per-inch (dpi) with Resolution Enhancement technology (REt) and MicroFine toner. REt adjusts the size and placement of each dot to smooth angles and curves. Combined with MicroFine toner, this sharpens the appearance of text and graphics. The mopier also offers 300-dpi printing with REt to give you a wider range of printing alternatives. This chapter tells you how to: • • • • Note EN Choose print resolution.
Print Resolution You can select 300- or 600-dpi resolution for your printed page; however, 600 dpi (the default setting) provides better print quality. If available, you can select resolution through your software application; otherwise you can use the control panel. Changing the Print Resolution Setting from the Control Panel 1 Press [Menus] repeatedly until the PRINT QUALITY MENU appears. 2 Press [Items] repeatedly until RESOLUTION= 600 DOTS PER INCH appears.
6 Print Density Print density adjustments are made through the control panel. Settings range from Print Density = 1 to Print Density = 5, with 5 being the darkest setting. See the procedure below to change the print density setting from the control panel. Changes to this setting are effective during a printed job within one or two pages. Note The higher the print density setting, the more toner the mopier uses. To extend the life of your toner cartridge, choose lighter print density settings.
Resolution Enhancement Resolution Enhancement technology (REt) refines the print quality of characters and graphics by smoothing the fine gradations along the angles and curves of the printed image. Figure 6-1 shows two magnified images: the left one (A) shows REt set to OFF; the right one (B) shows it set to ON. Figure 6-1 Resolution Enhancement If available, you can change this setting through your mopier setup screen in the printer drivers; otherwise, use the control panel.
6 Solving Print Quality Problems Below are the actions you can take if you have problems with print quality: • Check the EconoMode setting; be sure it is OFF. (See “EconoMode” • • • • • • • Note EN later in this chapter.) Redistribute the toner in the toner cartridge. (See Chapter 7.) Clean the inside of the mopier. (See Chapter 7.) Adjust the print density. (See “Print Density” earlier in this chapter.) Check the paper type and quality.
Note All sample pages depict Letter size and portrait orientation. Similar problems may show up on different paper edges, depending on the paper feed. Fading If a white streak or faded area appears on the page (in the direction the paper passes through the mopier): • The toner cartridge supply is low. Remove the toner cartridge from the mopier and rotate it back and forth. If shaking the cartridge does not improve the print quality, replace the toner cartridge. • The print density adjustment is too light.
Toner Smear Background Gray Toner Shading If the amount of background toner shading becomes unacceptable: • Lower the density setting. (See “Print Density” earlier in this chapter.) This decreases the amount of background shading. • Replace the toner cartridge. • Change the paper to a lighter basis weight. • Check the mopier’s environment; very dry (low humidity) conditions can increase the amount of background shading.
Improperly Formed Characters If characters are improperly formed, producing hollow characters, your paper stock may be too slick. Make sure that the EconoMode setting is set to OFF. Try a different paper. If characters are improperly formed, producing a wavy effect, the laser scanner needs service. Call your authorized HP dealer or HP service representative.
6 EconoMode Figure 6-2 A B EconoMode EN Print Quality 6-9 Print Quality EconoMode lowers printing costs by reducing the amount of toner on the printed page. When set to ON, the printed image is lighter but still readable, as shown in Figure 6-2, side (A). Full time use may result in a loss of print quality due to normal toner cartridge mechanical wear. Normal printing with the EconoMode set to off is shown in Figure 6-2, side (B).
Turning on EconoMode You may be able to turn on EconoMode through your software application or driver. If your software permits, you will probably prefer to use this method. Otherwise, see “Turning on EconoMode from the Control Panel” in the following section. Note Where and how you make selections depends on your software application or associated mopier driver. The selection process may be available only from within the driver. See Chapter 3 or your application documentation for more information.
7 Maintenance and Troubleshooting Introduction This chapter describes normal routine maintenance, which includes: • • • • • • Cleaning the mopier Working with the toner cartridge Extending toner cartridge life Clearing the TONER LOW message Replacing staples Clearing staple jams The following sections help you troubleshoot the most common mopier problems, clear paper jams, and understand mopier messages.
Cleaning the Mopier 1 1 Before you begin these steps, turn the mopier OFF and unplug all cords. 2 Open the top cover of the mopier and remove the toner cartridge. WARNING Avoid touching the adjacent fusing area in the left door. It may be HOT. 2 3 With a dry lint-free cloth, wipe any residue from the paper path area, the registration roller (B), and the toner cartridge cavity. 3 A B CAUTION Do not touch the transfer roller (A). Skin oils on the roller can reduce print quality.
Toner Cartridge Extending Toner Cartridge Life The life of your toner cartridge depends on the amount of toner your print jobs require. When you print word-processed text, average toner cartridge yield is 15,000 pages printed at 5% coverage. (A typical full-page business letter is about 5% coverage.) This assumes that the print density setting is in the middle range. Using EconoMode can further extend average toner cartridge yield. (See Chapter 6, “Print Quality.
1 Redistributing Toner in the Cartridge When the TONER LOW message appears, you can extend the life of your toner cartridge and temporarily re-establish print quality by redistributing the toner. 1 Open the mopier’s top cover. 2 2 Remove the toner cartridge. WARNING Avoid touching the adjacent fusing area in the print engine. It may be HOT. 3 3 Rotate the toner cartridge back and forth five or six times to redistribute toner. 4 Reinsert the toner cartridge and close the top cover.
Clearing the TONER LOW Message When the toner level in the toner cartridge gets low, a TONER LOW message appears in the control panel display. You can either rotate the cartridge back and forth to redistribute the toner (shown in the previous section) or replace the cartridge. If you continue to use the cartridge, your print will become lighter and white streaks may appear. From the Configuration Menu, you can set TONER LOW=STOP or TONER LOW=CONTINUE.
Stapler 1 The only maintenance required for the Stapler is to load new staple cartridges, and to clear staple jams if they occur. Both procedures are explained below. Loading Staple Cartridges 1 Turn off the mopier and remove the Left Output Bin. 2 3 7-6 Maintenance and Troubleshooting 2 Open the stapler unit cover. 3 Squeeze the stapler cartridge tabs together and the pull empty staple cartridge out. 4 Remove the orange plastic shipping clip from the new staple cartridge.
1 Clearing Staple Jams 1 Turn off the mopier and remove the Left Output Bin. 2 Open the stapler unit cover. 3 Press the colored tab with your thumb 2 4 5 6 7 3 and pull the colored circular tab with your forefinger to open the stapler. Remove loose or damaged staples from the stapler head. Push the circular tab to snap it back into place. Close the stapler unit cover and replace the Left Output Bin. Clear all paper paths that may have jammed as a result of the jammed staples.
Troubleshooting Checklist Use the following information to help solve mopier problems. For networked mopiers, check with your network administrator if you suspect a network-related problem. Mopier Response Problems Mopier Does Not Turn On Check to see if ... Solution Mopier is not plugged in. Plug the AC power cord firmly into the grounded power receptacle and into the mopier. (Be sure the power source is energized.) Mopier voltage is not correct. Make sure line voltage is in the correct range.
Mopier Cannot Print Configuration Page Check to see if ... Solution Correct size of paper is not loaded Check paper trays to be sure correct size media is loaded (Letter or A4). Also, check that guides are set correctly. Toner cartridge sealing tape is not removed. Remove sealing tape from toner cartridge. See the Getting Started Guide or the installation guide that came with your toner cartridge. Paper tray is out of paper. Add paper and close tray, if appropriate. Mopier cover(s) is open.
Software, Computer, and Mopier Interface Problems Print Job Does Not Print Check to see if ... Solution Mopier is OFF or not Make sure the mopier is ON and that all power cables are firmly connected to an plugged into both the mopier components and an active power source. active power source. Mopier is offline. Press [On]Line] to put the mopier online. Mopier should display READY and [On]Line] should be lit. Mopier is online but not receiving data (the Data light does not blink).
Computer, Network, or I/O Port Problems Situation Solution Mopier interface problems Print out a configuration page to verify that the interface configurations shown on the printout match those on your host computer. (See Chapter 4 to print a configuration page.) Computer software problem Check that your computer is working correctly by printing from a software application you know works or by printing a plain MS-DOS file to see if the problem is with your software application or mopier driver.
Print Speed Too Slow Situation Solution First page takes Set the Power Save feature for a longer time period or turn it off. (See much longer to print “Configuration Menu” in Chapter 4.) A page may take longer to print than following pages. due to complex formatting commands, so changing the Power Save period may not result in the first page being printed faster. Mopier is usually slow to respond. 1.
Situation Data is missing, but there are no mopier messages. Solution 1. Check your software application to be sure the print file contains no errors. 2. Check your cable to ensure that it is securely connected to both the mopier connector and the computer connector. 3. Your parallel printer cable may be defective. Use a high-quality cable; see Chapter 1 for an HP printer cable part number. Printing stops in the middle of the job. 1. Check the control panel for an error message. 2.
Mopier Ignores Font, Format, or Tray/Bin Selection Situation Mopier prints some wrong fonts or formats. Solution 1. The font is not present in the mopier and must be downloaded by your software application or the proper font SIMM must be installed. Check your software program to ensure the correct mopier driver has been installed and configured. To verify that the font or format you want is available, print a font list (see Chapter 4). 2.
Situation Solution Job went to a different bin than was expected. The wrong size or type of media was used for the job. The Mailbox with Stapler, the optional Envelope Feeder, and each tray supports specific media. See the “Media Selection Guidelines” section of Chapter 5 for selecting the most appropriate media for your print job. Job prints on the wrong side of the paper. Make sure you have loaded the media correctly.
Problems with Tray 2 and Tray 3 Situation Solution General operation problems For general paper operation information, see Chapter 5, “Print Tasks.” Paper jams and paper feeding problems 1. See “Paper Jams” later in this chapter. Cannot access Tray 2 or Tray 3 1. The mopier selects paper from trays in a certain priority; see Chapter 5. 2. Ensure that paper weight is within recommended range. See Chapter 5 for media specifications (Table 5-1) and media use guidelines (Table 5-2). 2.
Problems with the 2000-Sheet Input Tray (Tray 4) Situation Solution Media size adjustment and installation See Chapter 5. Paper jams and paper feeding problems 1. See “Paper Jams” later in this chapter. 2. Ensure that the paper weight is within recommended range. See Chapter 5 for media specifications (Table 5-1) and media use guidelines (Table 5-2). 3. Don’t pull a paper tray out while printing. 4. Check cables and connectors between units. 5. Make sure media is fully and correctly loaded. 6.
Problems with Mailbox with Stapler Situation Solution The job wasn’t stapled. Jobs sent to the stapler may not be stapled for one or more of the following reasons: 1. The wrong size or type of media was used for the job. 2. More than 20 pages were sent to the stapler, exceeding its capacity. 3. The stapler may have an obstruction (bent or broken staples) in the stapling bed. 4. If a staple jam was recently cleared, up to 12 following jobs may not be stapled. 5.
Problems with the Optional Envelope Feeder Situation Envelope jams and envelope feeding problems Solution 1. Make sure the envelopes are within the specifications listed in Chapter 5 and the HP LaserJet Printer Family Paper Specification Guide. 2. Make sure the envelopes are properly loaded. 3. Make sure the envelope lever is down. 4. Make sure the optional Envelope Feeder extension is fully pulled out. Mopier does not recognize optional Envelope Feeder. 1.
SIMM Board Troubleshooting Situation Solution 61.x SERVICE where x = 0, 1, 2, 3, or 4. This error indicates a SIMM parity error. The x indicates which SIMM slot generated the error. If x = 0, the slot with the defective SIMM could not be determined. Check the HP part number to make sure you have the right SIMM board; if you do, see the checking procedure for 61.x SERVICE and 62.x ERROR below. 62.x ERROR where x = 0, 1, 2, 3, or 4.
SIMM Validation Error Messages Validation error messages appear when a SIMM fails to be initialized when the mopier is turned on. This error is in the format 53.XY.ZZ ERROR. Table 7-1 lists these errors.
PostScript Troubleshooting Situation Solution A text listing of PostScript commands prints instead of your PostScript printing job. The control panel PERSONALITY=AUTO setting may have been confused by a nonstandard PostScript code. Check PERSONALITY= to see if it is set to POSTSCRIPT or PCL. If it is set to PCL, set it to PERSONALITY=AUTO. If it is set to AUTO, set it to POSTSCRIPT for this print job only. When the job has printed, return the setting to AUTO.
Paper Jams If one of these messages appears in the display panel, look for locations indicated in Figure 7-1: • • • • 13.x PAPER JAM CLEAR n PAGES 13.0 PAPER JAM CLEAR PRINTER CLEAR JAMMED STAPLE STAPLER ALIGN ERROR x = the number for a specific jam n = the number of pages jammed in the mopier The following pages explain the jam clearing process in more depth. Figure 7-1 1 7 3 4 5 10 9 8 7 6 Paper Path Jam Locations EN 1. Toner cartridge area 6. Front door 2.
Open and close all mopier covers to clear the paper jam message. After removing a sheet of paper you may need to check other areas to ensure that all paper has been removed. Note Whenever a sheet of jammed paper becomes badly shredded it is a good idea to carefully piece all parts together to be sure you haven’t overlooked some small part. All portions of a jammed piece of paper must be removed or you may run into repeated jams.
Clearing the Top Output Bin If the paper jam extends into the output area, as shown in Figure 7-2, slowly and carefully pull the paper straight out of the mopier so it doesn’t tear. Figure 7-2 Top Output Bin Clearing Tray 1 Figure 7-3 Paper Tray 1 EN Maintenance and Troubleshooting 7-25 Maintenance & Troubleshooting the arrow in Figure 7-3. 4 Remove any and all pieces of torn paper. Carefully check to be sure you have removed all scraps. 7 1 Open the door of Tray 1.
Clearing the Right Door Open the right door located below Tray 1. Check for paper jammed in the pick-up roller of Tray 2 or 3. Open the jam access cover. Remove any paper from this area by pulling it in the direction shown by the arrow in Figure 7-4. 5 Remove any and all pieces of torn paper. Carefully check to be sure you have removed all scraps.
Clearing the Top Cover 1 Open the top cover. 2 Remove the toner cartridge. WARNING Avoid touching the adjacent fusing area. It may be HOT. 3 Lift the handle that has a “2" printed on it and the plate below it that has a ”3" printed on it to clear any jams that may be hidden. 4 Remove any paper in this area by pulling it in the direction shown in Figure 7-5. 5 Remove all pieces of torn paper. Carefully check to be sure you have removed all scraps. 6 Replace the toner cartridge and close the top cover.
Clearing the Front Door (Duplex Area) 1 Open the front door. 2 Check for paper jammed in this area. 3 Remove any paper by pulling it in the direction shown by the arrow (A) in Figure 7-6. Be careful not to tear the page. 4 If you cannot remove all the paper from the front door, push the Mailbox with Stapler away from the print engine, open the left door and carefully pull out any jammed paper (B). WARNING Avoid touching the adjacent fusing area. It may be HOT.
Clearing the Left Door (Fuser Area) 1 Push the Mailbox with Stapler away from the mopier and open the left door. WARNING Avoid touching the adjacent fusing area. It may be HOT. 2 Remove any jammed or damaged paper from this area by pulling it in the direction shown by the arrow (A) in Figure 7-5. 3 Lower the two green tabs and carefully check for additional pieces of paper. Remove all scraps. 4 Close the door. Figure 7-7 7 Maintenance & Troubleshooting Left Door EN A. Left door jam B.
Clearing Tray 2 (or Tray 3) 1 Open the tray. 2 Remove jammed or damaged paper from this area by pulling it in the direction shown by the arrow in Figure 7-8. 3 Be sure to clear any torn pieces of paper. 4 Close the tray.
Clearing the Mailbox with Stapler 1 Turn off the mopier and remove the Left Output Bin. 2 Refer to (A) in Figure 7-9 and clear paper from the jammed area by carefully pulling it out, away from the mopier. 3 Pull the mailbox away from the mopier and check the area illustrated in (B). Carefully remove all scraps. 4 Also check the fuser area, illustrated in (C). After removing a sheet of paper you may need to check other areas to ensure that all paper has been removed.
Clearing the 2000-Sheet Input Tray (Tray 4) 1 Slide open Tray 4. 2 Remove damaged or jammed paper from area (A) by pulling it in the direction shown by the arrow in Figure 7-10. 3 Be sure to clear any torn pieces of paper. 4 Check the vertical transfer door and other areas for additional damaged or jammed paper; refer to area (B) in Figure 7-10. 5 Close the tray and vertical transfer door. Figure 7-10 B A 2000-Sheet Input Tray (Tray 4) A. Tray 4 jammed paper B.
Clearing the Optional Envelope Feeder 1 Open the top cover. 2 Remove toner cartridge. WARNING Avoid touching the adjacent fusing area. It may be HOT. 3 Remove envelopes in this area by pulling them in the direction shown by the arrow in Figure 7-11. 4 Remove any and all pieces of torn paper. Carefully check to be sure you have removed all scraps. Lift both green user tabs to clear any jams that may be hidden.
Repeated Paper Jams Situation Solution General repeated paper jam problems 1. Check to see that media is correctly loaded in the trays, and that all width guides are correctly set (not skewed). See Chapter 5, “Print Tasks.” 2. Try turning over the stack of paper in the tray. If you are using letterhead paper, try printing from Tray 1. 3. Do not use previously printed paper or torn, worn, or irregular paper. For the recommended paper and other media for your mopier, see Chapter 5. 4.
Mopier Messages Table 7-2 lists and describes mopier messages and suggests recommended actions. Table 7-2 Mopier Messages Recommended Action READY The default ready message. The mopier is ready to use. No action required. OFFLINE The mopier is offline and cannot print data. Press [On[Line]. WARMING UP The mopier is warming up and is not ready to accept data. Wait until the mopier signals READY. POWER SAVE ON The mopier is in Power Save mode.
Table 7-2 Mopier Messages, continued Message Description Recommended Action TRAY n EMPTY The indicated tray is empty. The mopier will still function. Load paper, if desired. TRAY n OPEN The indicated tray is open. The mopier will still function. Close the tray, if desired. RESTORING FACTORY SETTINGS The mopier returns almost all settings to their factory default configurations. Reconfigure your mopier and MIO.
Message Description Recommended Action MANUAL FEED TRAY 1 The mopier received a request for a media of a certain type and size to be manually fed in Tray 1. Load the correct media in the tray. See Chapter 5 for information on loading Tray 1. If the correct media is already loaded, press [On[Line] so the mopier will use that media. PAPER DESTINATION = ALL BINS Paper will be output to all available No action required. bins.
Table 7-2 Mopier Messages, continued Message Description Recommended Action CLEARING PAPER FROM MOPIER The mopier is attempting to remove unusable paper (such as after a paper jam) No action required. REMOVE PAPER FROM TOP OUTPUT BIN or REMOVE PAPER FROM OPTIONAL OUTBIN n The destination output bin is full Remove the paper from the and no more pages can be sent to indicated output bin. that bin. INPUT DEVICE FEED PATH The 2000-sheet input tray (Tray 4) OPEN is open.
Table 7-2 Mopier Messages, continued If the following errors persist, call your HP-authorized service provider. Recommended Action 13.x PAPER JAM CLEAR n PAGES or 13.x PAPER JAM CLEAR THE PRINTER Paper is jammed in the mopier or in an input/output accessory. Remove jammed paper from under the toner cartridge, the right door, the front door, the left door, and in any installed input/output accessories.
Table 7-2 Mopier Messages, continued If the following errors persist, call your HP-authorized service provider. Message Description Recommended Action 22 PARALLEL IO ERROR CHECK SETUP For Bi-Tronics parallel (PAR) configuration, the computer and mopier are not communicating because of improper signal protocols. Check both computer and mopier I/O settings. Press [Select[*] to clear the error message (data will be lost). If the error continues, call your authorized HP dealer or service representative.
Table 7-2 Mopier Messages, continued If the following errors persist, call your HP-authorized service provider. Recommended Action 31. X.Y DISK FAILURE The mopier detected a disk failure. Mopier operation may continue, if access to the disk is not required. Press [Select]*] to continue printing when this error occurs. Call service to repair or replace the disk. 40.1 HP MIO ERROR 40.2 HP MIO ERROR An abnormal connection break occurred while transferring data from the computer. Error 40.
Table 7-2 Mopier Messages, continued If the following errors persist, call your HP-authorized service provider. Message Description Recommended Action 51.x ERROR CYCLE POWER The mopier detected a laser sub-system Turn the mopier OFF then problem. ON again. 51.1 Beam detection malfunction 51.2 Laser malfunction 52.x ERROR CYCLE POWER The mopier detected a scanning sub-system problem. Turn the mopier OFF then ON again. 52.1 Scanner startup failure 52.2 Scanner rotation failure 53.XY.
Table 7-2 Mopier Messages, continued If the following errors persist, call your HP-authorized service provider. Message Description Recommended Action 55.xx ERROR PRESS SELECT KEY Mopier command error; Press [Select]*] to resume commands cannot be exchanged operation. If necessary turn between the print engine and its the mopier OFF and then ON. formatter board. 56.x ERROR PRESS SELECT KEY An invalid input source/destination output bin has been requested. Press [Select[*] to resume operation. 56.
Table 7-2 Mopier Messages, continued If the following errors persist, call your HP-authorized service provider. Message Description Recommended Action 61.x PRINTER ERROR CYCLE POWER The mopier encountered a parity error when accessing internal RAM or some SIMM memory in slot x. Switch the mopier OFF and then ON (data stored in mopier will be lost). If the error is still present, first verify that the SIMM board is correctly installed. Switch the mopier ON.
Table 7-2 Mopier Messages, continued If the following errors persist, call your HP-authorized service provider. Message Description 66.x.yy DEVICE ERROR CYCLE POWER The mopier identified a paper Turn the mopier OFF then ON handling controller error. x identifies again.
Table 7-2 Mopier Messages, continued If the following errors persist, call your HP-authorized service provider. Message Description Recommended Action 70 ERROR or 71 ERROR CHECK CONFIGURATION A firmware SIMM problem was identified (incompatibility between SIMM/hardware/BIOS). Switch the mopier OFF and then back ON. 79 SERVICE (xxxx) CALL SERVICE An internal controller error occurred. xxxx indicates the error type. Switch the mopier OFF and then back ON.
Calling for Help If you try all the suggestions given in this manual and still need assistance, call the authorized Hewlett-Packard dealer where you purchased your mopier. See appendix E for a listing of HP Sales and Service offices. Customer Support Options US and Canada Customer Support Assistance (208) 323-2551 Mon-Fri 6 a.m. to 6 p.m. (Mountain Time) Free of charge during the Warranty Period. Please have your serial number ready when calling.
Customer Support Options Europe Customer Support Assistance See the flyer included with mopier. Obtaining Printer Drivers Call HP First. Accessories and Supplies See Appendix E. HP Authorized Service See Appendix E. HP Dealer See Appendix E. World-Wide Web: www.hp.
A Specifications Location Requirements Place your mopier on a sturdy, level surface in a well ventilated room. The environment should be stable, with no abrupt changes in temperature or humidity and no exposure to direct sunlight or chemicals. Figure A-1 shows the suggested amount of space to leave around the Mopier. Leave adequate space to remove paper trays and to allow air circulation around vents to prevent overheating. Figure A-1 1 14.
Mopier Specifications The following tables contain specifications for the HP LaserJet 5Si Mopier. Physical Dimensions Height 21.3 in (540 mm) Height of 2000-Sheet Input Tray 18.9 in (480 mm) Width of the Mopier 22.3 in (566 mm) Width of the Mailbox with Stapler 19.5 in (495 mm) Depth (body) 20.
Regulatory Statements FCC Regulations This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy, and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications.
VCCI Statement (Japan) The following VCCI statement, similar to the FCC regulations, is required in Japan.
Safety Information Laser Safety The Center for Devices and Radiological Health (CDRH) of the U.S. Food and Drug Administration has implemented regulations for laser products manufactured since August 1, 1976. Compliance is mandatory for products marketed in the United States. This printer is certified as a “Class 1” laser product under the U.S. Department of Health and Human Services (DHHS) Radiation Performance Standard according to the Radiation Control for Health and Safety Act of 1968.
Laser Statement for Finland LASERTURVALLISUUS LUOKAN 1 LASERLAITE KLASS 1 LASER APPARAT HP LaserJet 5Si Mopier laserkirjoitin on käyttäjän kannalta turvallinen luokan 1 laserlaite. Normaalissa käytössä kirjoittimen suojakotelointi estää lasersäteen pääsyn laitteen ulkopuolelle. Laitteen turvallisuusluokka on määritetty standardin EN 60825-1 (1994) mukaisesti.
DECLARATION OF CONFORMITY according to ISO/IEC Guide 22 and EN 45014 Manufacturer’s Name: Hewlett Packard Company Manufacturer’s Address: 11311 Chinden Boulevard Boise, Idaho 83714-1021, USA declares that the product Product Name: HP LaserJet 5Si Mopier* Model Number: C4077A* Product Options: All conforms to the following Product Specifications: Safety: EN60950:1992, Amd. 1:93, Amd. 2:93 IEC 950: 1991, Amd. 1:92, Amd. 2:93 EN60825:1991 IEC 825:84, Amd.
DECLARATION OF CONFORMITY according to ISO/IEC Guide 22 and EN 45014 Manufacturer’s Name: Hewlett Packard de México S.A. de C.V.
B PCL Printer Commands (Escape Sequences) Most software applications do not require you to enter printer commands. See your computer and software documentation to find the method to use for entering printer commands. PCL printer commands tell the printer which tasks to perform or which fonts to use. This appendix is not intended to provide complete information about PCL commands, but only to provide a quick reference for users who are already familiar with PCL command structure.
Figure B-1 shows the elements of a typical printer command (in this instance a command for page orientation). Figure B-1 & O Printer Command Syntax 1. Escape character (begins escape sequence) 2. Command category 3. Value field (contains both alpha and numeric characters) 4. Uppercase letter (terminates escape sequence) Escape Character Printer commands always begin with the escape character (?). Table B-1 shows the escape character for various software applications.
Setup Strings Some software applications, like older versions of Lotus 1-2-3 for DOS, require setup strings with PCL printer commands. In the following example, the Lotus escape character (\027) is shown. This setup string is used to change the orientation to landscape and to select the small Line Printer font. \027&l1O\027(s0p16.67h8.5v0s0b0T PCL Font Selection PCL printer commands for selecting fonts appear in the PCL Typeface List (see Chapter 3, “Software and Printer Drivers”).
Table B-3 Frequently Used PCL Printer Commands Printer Command Function # Refers To ? Escape character (See Table B-1 or your software manual.
Table B-3 Frequently Used PCL Printer Commands, continued Printer Command Function # Refers To ?&l#C Sets vertical motion index 1/48 in (.
B-6 PCL Printer Commands (Escape Sequences) EN
C Memory and Personality SIMM Installation Your HP LaserJet 5Si Mopier has four single inline memory module (SIMM) slots. One slot is occupied by a 8 MByte memory SIMM and another slot is occupied by a SIMM holding Adobe’s PostScript Level 2 language. Therefore, there are two available slots that you can use to install additional printer memory and printer personalities. The mopier contains 12 MBytes of installed memory.
Installing a SIMM Board 1 CAUTION SIMM boards and your printer formatter board can be damaged by small amounts of static electricity. When handling a SIMM or other board, wear an antistatic wrist strap connected to the metal frame of the printer (or to your antistatic system). During installation, to prevent generation of static electricity, avoid moving about the work area.
C antistatic package. Do not touch any component on the SIMM board. Hold the board with your forefingers on the side edges and your thumbs against the back edge, so the notch on one end is on the right and the metal teeth face toward the SIMM slot. 20 5 1 2 3 5 Insert the board firmly into the SIMM slot (5) at about a 20-degree angle. Use the closest open slot, starting with 4 as illustrated.
Testing a SIMM Board Use the procedures below to print a self test to verify SIMM board installation. Procedures are given for both memory and PostScript or other personality SIMMs. Verifying a Memory SIMM 1 Plug in the power cord and switch the printer ON. 2 After a few seconds, the On Line indicator should light and READY should appear in the control panel display. If a printer message appears, see the “Optional SIMM Board Troubleshooting” section in Chapter 7, “Maintenance and Troubleshooting.
2 After a few seconds, the On Line light should go on and READY should appear in the control panel display. If a printer message appears instead, see the “Optional SIMM Board” section in Chapter 7. 3 Press [Menus] until POSTSCRIPT MENU appears. This indicates that your printer recognizes that the PostScript language is installed. If POSTSCRIPT MENU does not appear, check the SIMM installation. Note EN Only a PostScript language SIMM designed for this mopier can be used.
C-6 Memory and Personality SIMM Installation EN
D Warranty and Software License HP Maintenance Agreements HP has several types of maintenance agreements that meet a wide range of support needs. On-Site Service Agreements To provide you with the support level best suited to your system usageand support budget, HP has on-site service agreements with three response times: Priority On-Site Service is designed for production-critical applications, giving you four-hour service response to your site for calls made during normal HP business hours.
Warranty This warranty entitles you to standard warranty services for your printer and is available from HP worldwide. However, there may be local variations in the level of warranty service. You should contact the local HP Service Center to check for the applicable local warranty in your country or province. One-Year On-Site Limited Warranty Hewlett-Packard warrants its computer hardware products against defects in materials and workmanship for a period of one year from purchase by the end user.
Note The use of a non-HP or refilled toner cartridge alone does not affect either your warranty or any maintenance contract you may have purchased. However, if an HP LaserJet printer failure or damage is found to be attributable directly to the use of a non-HP toner cartridge, HP will not repair the printer free-of-charge. In this case, standard time and materials charges will be applied to service your printer for that particular failure or damage.
Repacking Guidelines To repack the print engine: • • • • • • Note Remove and retain the toner cartridge. Remove and retain the 2000-Sheet Input Tray (Tray 4). Remove and retain the Mailbox with Stapler. Remove and retain the optional Envelope Feeder, if installed. Use the original shipping container and packing materials, if possible. Include print samples and 50-100 sheets of the paper or forms you are having trouble printing, if possible.
HP Software Product License IMPORTANT: Please read this License carefully before using this Software. The right to use this Software is granted only if the Customer agrees to the terms of this License. If you do not agree to the terms of this License, you may return the unused software for a refund. HOWEVER, USE OF THIS SOFTWARE INDICATES YOUR ACCEPTANCE OF THESE TERMS AND CONDITIONS.
D-6 Warranty and Software License EN
E HP Customer Services and Sales HP Support, Sales, and Service Information Hewlett-Packard products are sold and supported worldwide through Hewlett-Packard Sales and Service Offices and through dealers. There are more than 240 Hewlett-Packard Sales and Services Offices worldwide. To locate the nearest one, use your phone directory or call one of the Hewlett-Packard regional offices listed in this appendix.
Customer Support Options – US and Canada To Locate HP Authorized Dealers (800) 243-9816 (US) (800) 387-3867 (Canada) HP Authorized Dealer Support (800) 544-9976 (dealers only) Parts and Manuals (800) 227-8164 (US) (800) 387-3154 (Canada) HP Repair Contracts (800) 743-8308 (US) (800) 267-1221 (Canada) HP FIRST* (800) 333-1917 or (208) 344-4809 * The time listed for the US Customer Support Center varies by printer line; the center is currently open for the personal printer and scanner customers until
Customer Support Options – Worldwide HP First United Kingdom Netherlands Belgium (Dutch) Belgium (French) Germany France Spain Italy Switzerland (German) Switzerland (French) Austria Finland Norway Denmark Sweden Taiwan China Japan English outside of U.K.
Sales and Services Worldwide Hewlett-Packard Sales and Service Offices Before calling an HP Sales and Service office, be sure to contact the appropriate Customer Support Center number listed in the previous table. Argentina: Australia/New Zealand: Austria: Hewlett-Packard Australia Ltd. 31-41 Joseph Street Blackburn, Victoria 3130 Australia Telephone: Australia 61 3 272-2895 New Zealand 09 356 6640 Customer Support Center: 03 9272 8000 HP First Fax: 61 3 272 2627 Hewlett-Packard Ges.m.b.H.
Worldwide Hewlett-Packard Sales and Service Offices, continued Hewlett-Packard Company 5-6/F, West Wing Office China World Trade Center No. 1, Jian Guo Men Wai Avenue Beijing, 100004, China Telephone: 86 1 505 3888 Customer Support Center: 86 10 262 5666 HP First Fax: 86 10 505 5280 Hewlett-Packard S. R. O.
Worldwide Hewlett-Packard Sales and Service Offices, continued Italy: Japan: Hewlett-Packard Italiana S.p.A. Via Giuseppe di Vittorio, 9 I-20063 Cernusco sul Naviglio Milano Italy Telephone: 39 2/92 121 Customer Support Center: +31 20 581 3318 HP First Fax: 1678-59020 Hewlett-Packard Japan, Ltd.
Worldwide Hewlett-Packard Sales and Service Offices, continued Hewlett-Packard Nederland B.V. Startbaan 16 NL-1187 XR Amstelveen P.O. Box 667 The Netherlands Telephone: +31 20/547 69 11 Customer Support Center: +31 20 681 6473 HP First Fax: 06 0222420 Hewlett-Packard Norge A/S Drammensveien 169 Box 60 Skøyen N-0212 Oslo Norway Telephone: 47 735600 Customer Support Center: +31 20 682 0094 HP First Fax: 800 11319 Poland: Portugal: Hewlett-Packard Polska Sp. z o.o. Ul.Newelska Nr.
Worldwide Hewlett-Packard Sales and Service Offices, continued Switzerland: Taiwan: Hewlett-Packard (Schweiz) AG In der Luberzen 29 CH-8902 Urdorf Switzerland Telephone: 41 1 735 7111 Customer Support Center: German: +31 20 681 7174 French +31 20 681 8260 HP First Fax: French 155-1526 German 155-1527 Hewlett-Packard Taiwan Ltd. 8F, 337, Fu-Hsing North Road Taipei, Taiwan R. O. C.
Worldwide Hewlett-Packard Sales and Service Offices, continued Venezuela: Hewlett-Packard de Venezuela Tercera Transversal Los Ruices Norte Edificio Segre 2do y 3er piso Caracas 1071 Venezuela Telephone: 58 2 239 5664 E HP Sales and Customer Service EN HP Customer Services and Sales E-9
E-10 HP Customer Services and Sales EN
! 2000-Sheet Input Tray clearing jams 7-32 loading paper 5-14 troubleshooting 7-17 32-MByte SIMM 2-1 Paper Specification Guide i-iv A accessories part numbers 1-13 acoustic emissions A-2 B Bi-Tronics parallel port, location 1-12 bidirectional communication defined 3-2 binding options 5-34 C cables part numbers 1-13 recommended 1-13 calling for help 7-47 Canadian DOC regulations A-3 canceling print jobs 5-35 character set printer commands B-3 selection B-3 cleaning generally 7-1 mopier 7-2 collation feature
Index HP-UX 1-7 humidity A-2 I I/O buffering, improving performance 2-4 IBM AIX 1-7 LAN Server 1-7 paper stop, adjusting 5-26 input/output 1-7 Input/Output (IO Menu 4-28 interfaces location 1-12 italics i-iii J jam recovery, PostScript 4-27 jams, paper 7-23 Japan VCCI statement A-4 JetDirect interfaces part numbers 1-13 JetPrint network utility 3-7 Job Cancel 5-35 Job Control menu 4-9 K key face i-iii keys, control panel 4-3 L labels media use guidelines 5-6 specifications 5-3 LAN Manager 1-7 Server 1-7 la
EN loading envelopes in Tray 1 5-18 loading Tray 2 or Tray 3 5-11 loading Tray 4 5-14 location 1-11 paper trays 1, 2, and 3 5-7 paper type, setting through control panel 4-9 parallel cable 1-13 PCL commands B-1 Configuration Page 4-12 font list 4-18 font selection B-3 Menu Map page 4-14 printer commands B-4 PCL fonts 1-9 PCL Menu 4-23 phone numbers Customer Support Center 7-47 European CSC 7-48 HP FIRST - European countries 7-48 HP FIRST - US/Canada 7-47 obtaining printer drivers 7-47 software application
Index software components 3-6 document monitoring 3-7 DocWise 3-7 DOS Symbol Sets Utility 3-9 drivers 3-2 end-user 3-6 HP FontSmart 3-4, 3-6 HP JetAdmin 3-7 HP JetPrint 3-7 HP Print Server NLM 3-8 HP Toolbox 3-7 license D-5 Macintosh utilities 3-8 network administration 3-6 network administrator 3-7 obtaining updates 7-47 software applications printing envelopes from 5-19 setup strings B-3 stopping current print job 5-35 Solaris 1-7 sound emmission A-2 specifications A-1 environmental A-1 Stapler 7-6 clear
