Warranty and Support Guide

8
HP’s only warranty obligations with respect to software distributed by HP under the
HP brand name are set forth in the applicable end-user license or program license
agreement provided with that software. If the removable media on which HP distributes
the software proves to be defective in materials or workmanship within thirty (30) days of
purchase, your sole remedy shall be to return the removable media to HP for replacement.
For blank tape removable media, please refer to the following Web site:
http://h20000.www2.hp.com/bizsupport/TechSupport/
Document.jsp?objectID=lpg50101
It is your responsibility to contact non-HP manufacturers or suppliers for their warranty
support.
Software Technical Support
Software Technical Support for your HP Software, HP pre-installed third-party software and
third-party software purchased from HP is available from HP via multiple contact methods,
including electronic media and telephone, for thirty (30) days from date of purchase. See
“Contacting HP” for online resources and telephone support. Any exceptions to this will
be specified in your End User License Agreement (EULA).
Software Technical Support includes assistance with:
•
Answering your installation questions (how-to, first steps, and prerequisites).
•
Setting up and configuring the software (how-to and first steps). Excludes system
optimization, customization, and network configuration.
•
Interpreting system error messages.
•
Isolating system problems to software usage problems.
•
Obtaining support pack information or updates.
Software technical support does NOT include assistance with:
•
Generating or diagnosing user-generated programs or source codes.
•
Installing non-HP products.
Contacting HP
If your product fails during the Limited Warranty Period and the suggestions in the product
documentation do not solve the problem, you can receive support by doing the following:
Locate your nearest HP Support location via the World Wide Web at:
http://www.hp.com/support
Contact your authorized HP dealer or Authorized Service Provider and be sure to have
the following information available before you call HP:
•
Product serial number, model name, and model number
•
Applicable error messages
•
Add-on options
•
Operating system