Troubleshooting guide

Troubleshooting Guide 335795-006 D–1

System BIOS

Restoring a Corrupt BIOS

If the BIOS code on the thin client is corrupt (see the section on

BIOS Error Messages in Chapter 4, “Diagnostics and

Troubleshooting”), the BIOS must be restored before the thin

client will boot to the operating system. To restore the BIOS on a

thin client t5000 Series, you will need the following:

■ An external USB diskette drive connected to the thin client

■ HP Compaq Thin Client t5000 Series System BIOS Softpaq

(SP23411 or the most current Softpaq) on diskette

✎

A thin client with a corrupt BIOS will only boot from a USB

diskette drive.

To restore a corrupt BIOS, complete the following instructions:

1. Insert an empty diskette into a diskette drive on a working

computer, and navigate to the following HP Web site:

http://h18004.www1.hp.com/products/thinclients/software.ht

2. Select the Thin Client t5000 Series Softpaq (SP23411 or the

most current Softpaq) and download to your hard drive. The

file that is downloaded is an executable file.

3. From your hard drive, open the Softpaq, then open the Flash

Diskette folder and double-click the 786w2.bat file.