Troubleshooting guide

Troubleshooting Guide 335795-006 6–1

Citrix MetaFrame

Citrix MetaFrame Troubleshooting

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This Troubleshooting section is not intended to enable HP or

Compaq Service to support Citrix software. All Citrix software is

supported by Citrix or Citrix authorized service providers on a

warranty or service contract basis. Customers that call the HP or

Compaq Customer Service Center with Citrix issues and

questions should be referred to Citrix for assistance.

A frequently encountered issue is the inability of the Thin Client

to connect to the Citrix server. The problem is often caused by

using the server name but not having a DNS server configured on

the network or on the terminal. To correct the problem, do one of

the following:

■ Configure a DNS server on the network, then add the

necessary DNS information at the terminal.

■ Specify the server by its IP address rather than by its name.