Troubleshooting guide

4–30 335795-006 Troubleshooting Guide
Diagnostics and Troubleshooting
Diskless (No-Flash) Unit
Troubleshooting
This section is only for those units that do not have ATA Flash
capability.
Because there is no ATA Flash in this model the boot priority
sequence is:
◆ USB device
◆ PXE
1. When the unit boots, the monitor should display the
following information:
■ MAC Address — NIC portion of the system board is OK
■ GUID—General system board information
■ Client ID—Information from server
■ MASK—Information from server
■ DHCP IP—Information from server
❏ If there is no MAC Address, the system board is at fault.
Contact the Call Center for service.
❏ If there is not GUID information, the system board is at
fault and should be replaced.
❏ If there is no Client ID, MASK, and DHCP IP
information there is no network connection. This may be
caused by a bad cable, the server is down, or a bad system
board. Contact the Call Center for service for the bad
system board.
If you are running in an MS RIS PXE environment go to
step 2.
If you are running in a Linux environment go to step 3.