Troubleshooting guide

4–24 335795-006 Troubleshooting Guide
Diagnostics and Troubleshooting
t5000 Troubleshooting Flow Chart (cont’d)
Done
Thin client
have a
valid IP
Thin client
have a valid
IP
address?
Replace
network cable
Reboot unit
and server
Reimage device
using restore
process
N
N
Y
N
No IP Address
address?
Y
Ping
Loopback
OK
?
Service the unit.
NOTE: Refer to the Warranty
for coverage information.
Ping
Gateway
OK?
Ping
Server by
name OK?
Y
Done
N
Contact Server Administrator
to verify DCHP, DNS services
started.
N
Done
Y
Y