Troubleshooting guide

Diagnostics and Troubleshooting
Troubleshooting Guide 335795-006 4–21
t5000 Troubleshooting Flow Chart (cont’d)
Non-functioning Pointing
Device or Keyboard
Pointing device or keyboard
not operating properly.
Reseat USB keyboard or
mouse and disconnect
other USB devices.
F10 Setup to enable
USB controller.
Press Ctrl-Alt-Del to
reboot.
Keyboard
or mouse
working?
Press Ctrl-Alt-Del to
reboot.
Working?
Working?
Reimage device
recovery process.
Done
Done
Disconnect the
non-functioning device
and attach a known
working keyboard/mouse
to the system.
Done
Y
N
Y
N
Y
N
Have the unit
serviced.
NOTE: Refer to the
Warranty for coverage
information.
using the