Troubleshooting Guide HP Compaq t5000 Series Thin Client Document Part Number: 335795-006 July 2004
© 2003, 2004 Hewlett-Packard Development Company, L.P. HP, Hewlett Packard, and the Hewlett-Packard logo are trademarks of Hewlett-Packard Company in the U.S. and other countries. Compaq, and the Compaq logo are trademarks of Hewlett-Packard Development Company, L.P. in the U.S. and other countries. Microsoft, Windows, and Windows NT are U.S. registered trademarks of Microsoft Corporation. Intel, Pentium, Intel Inside, and Celeron are trademarks of Intel Corporation in the U.S. and other countries.
Contents Contents 1 Product Description Network Firmware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . HP Compaq Thin Client t5000 Series . . . . . . . . . . . . . . . Serial Number Location . . . . . . . . . . . . . . . . . . . . . . . . . . Connecting USB Equipment . . . . . . . . . . . . . . . . . . . . . . Locating Additional Information . . . . . . . . . . . . . . . . . . . 1–1 1–2 1–5 1–5 1–6 2 Spare Parts Lists t5000 Series Spare Parts List . . . . . . . . . . . . . . . . . . . . . .
Contents 5 Restoring the Flash Image System Requirements. . . . . . . . . . . . . . . . . . . . . . . . . . . . Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Creating an ISO Image . . . . . . . . . . . . . . . . . . . . . . . Formatting a USB Flash Drive . . . . . . . . . . . . . . . . . Unpacking the Image and Tools for Deployment . . . Deploying with PXE . . . . . . . . . . . . . . . . . . . . . . . . .
Contents D System BIOS Restoring a Corrupt BIOS . . . . . . . . . . . . . . . . . . . . . . . . D–1 Updating a BIOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D–2 E Replacing the CMOS Battery Removing and Replacing the Side Access Panel. . . . . . . E–1 Replacing the Battery. . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contents 4 335795-006 Troubleshooting Guide
1 Product Description The HP Compaq Thin Client t5000 Series are Windows-based terminals that connect over a network to a server where all processing and storage occurs. Because of the nature of the products, troubleshooting is significantly simpler than on a standard PC and previous thin clients. The Windows Graphical User Interface (GUI) is English on all thin clients.
Product Description HP Compaq Thin Client t5000 Series Front View of the t5000 Series Models 1Power Button information on internal differences between the t5300, t5500, ✎ For and t5700 series models, refer to the Getting Started with the HP Compaq t5000 Series manual in the Reference Library at http://h18004.www1.hp.com/products/thinclients/software.
Product Description Rear View of the Legacy-Free t5300 Model Legacy-Free t5300 Model Connectors Ä 1 Ethernet RJ-45 Connector 5 Line-out Audio Connector (Headphone) 2 Kensington Lock Connector 6 Power Connector 3 USB Connectors 7 Monitor Connector 4 Line-in Audio Connector (Microphone) ✎ The t5300 model does not include a PCI expansion option connector on the system board. CAUTION: The t5000 Series’ power cord connector is for use only with the supplied power adaptor.
Product Description Rear View of the t5500 and t5700 Series Models t5500/t5700 Series Model Connectors 1 Ethernet RJ-45 Connector 6 Line-out Audio Connector (Headphone) 2 Kensington Lock Connector* 7 PS/2 Connector** 3 Parallel Connector*** 8 Power Connector 4 USB Connectors (4) 9 Monitor Connector 5 Line-in Audio Connector (Microphone) : Serial Connector*** *When the PCI Expansion module is installed, use the connector located at the bottom of the unit.
Product Description Ä CAUTION: The t5000 Series’ power cord connector is for use only with the supplied power adaptor. Replace only with the same or equivalent type as recommended by the manufacturer. Serial Number Location The serial number is displayed on the side of the unit. Connecting USB Equipment USB mouse devices and keyboards do not require special drivers and are considered to be plug and play peripherals. Certain USB devices such as printers and modems, however, may require special drivers.
Product Description Locating Additional Information The following documentation is available to support these products: ■ Quick Setup ■ Hardware Reference Guide ■ Terminal Emulation Quick Reference Guide (Extended Emulation) ■ Terminal Emulation Quick Reference Guide ■ Customer and Service Notifications, Bulletins and Advisories ■ Quickspecs white papers, and drivers are subject to change. ✎ Documentation, For the latest HP thin client documentation, visit the following Web site: http://h18004.
2 Spare Parts Lists t5000 Series Spare Parts List The Spare Parts tables that follow provide a listing of the spare parts available for the Thin Client t5000 Series. t5000 Series Spare Parts Table Description Spare Part Number t5300\CE .NET/IE 533MHz 32F/64R Unit 325712-001 t5300 Diskless, 533 MHz 0/64 Unit 353340-001 t5500\CE .
Spare Parts Lists t5000 Series Spare Parts Table Description Spare Part Number Mouse, USB, Carbon, 2 button scroll 323615-001 Foot Stand w/screws 336604-001 Foot, Rubber, t5000 348438-001 Battery, Internal, CR 2032, 3V 153099-001 Speaker w/screws 349326-001 Screw Kit, Miscellaneous 349327-001 Power Cords Power Cord, AC-Europe 198292-021 Power Cord, AC-Danish 198292-081 Power Cord, International 345751-002 Power Cord, AC-Italian 198292-061 Power Cord, AC 142766-001 Power Cord, AC-PRC
Spare Parts Lists t5000 Series Spare Parts Table Description Spare Part Number Enhanced USB Keyboards (Continued) French, Carbonite/Silver 326228-051 German, Carbon/Silver 326227-041 German, Carbonite/Silver 326228-041 Greek, Carbon/Silver 326227-151 Hebrew, Carbon/Silver 326227-BB1 Hungarian, Carbon/Silver 326227-211 International, Carbon/Silver 326227-B31 International, Carbonite/Silver 326228-B31 Italian, Carbon/Silver 326227-061 Italian, Carbonite/Silver 326228-061 Swiss, Carbon/S
Spare Parts Lists t5000 Series Spare Parts Table Description Spare Part Number Enhanced USB Keyboards (Continued) United Kingdom, Carbon/Silver 326227-031 United States, Carbon/Silver 326227-001 Basic USB Keyboards, Carbonite/Silver 2–4 Arabic 355631-171 Belgian 355631-181 Brazilian Portuguese 355631-201 Czech 355631-221 Danish 355631-081 Finnish 355631-351 French 355631-051 French-Canadian 355631-121 German 355631-041 Greek 355631-151 Hebrew 355631-BB1 Hungarian 355631-211
Spare Parts Lists t5000 Series Spare Parts Table Description Spare Part Number Basic USB Keyboards, Carbonite/Silver (Continued) Slovakian 355631-231 Spanish 355631-071 Swedish 355631-111 Swiss 355631-071 Taiwanese 355631-AB1 Thai 355631-281 Turkish 355631-141 UK 355631-031 U.S.
Spare Parts Lists t5000 Series Spare Parts Table Description Spare Part Number Options (Continued) Hard Drive, 30GB 217096-001 Diskette Drive, 1.44MB 241995-001 CD-ROM Drive, 24X 228746-001 USB Flash Drive (Drive Key), 32MB 305283-001 USB Flash Drive (Drive Key), 128MB (USB 1.1) 331466-001 USB Flash Drive (Drive Key), 128MB (USB 2.0) 349988-001 USB Flash Drive (Drive Key), 256MB (USB 2.
3 HP t5000 Series Setup (F10) Utility Using HP t5000 Series Setup (F10) Utility The Setup utility can be accessed only by turning the computer on or restarting the system. To access the Setup Utility menu, complete the following steps: 1. Turn on or restart the computer. ❏ If you are using Microsoft Windows XP Embedded, click Start > Shut Down > Restart the Computer. ❏ If you are using Microsoft Windows CE .NET, click Start > Shut Down > Shut Down and Restart > OK. 2.
HP t5000 Series Setup (F10) Utility Task Headings: Load Factory Defaults, Set Administrative Password, Set User Password, Save & Exit Setup, and Exit without Saving. 4. Use the arrow (up and down, or left and right) keys to select the appropriate heading, then press the Enter key. To return to the Setup Utility menu, press the Esc key. 5. To apply and save changes, select Save and Exit Setup. Ä 3–2 ❏ If you have made changes that you do not want applied, select Exit without Saving.
HP t5000 Series Setup (F10) Utility t5000 Series Setup Utility Heading Option Description Lists: System Information • Product name • Processor type • Processor Speed • CMS Version • OEM Config Table Version • Amount of Flash memory • Memory size • System ROM (includes family name and version) • Integrated MAC address for embedded, enabled NIC (if applicable) • UUID (Universal Unique ID) • Chassis serial number • Asset tracking number (Sets Asset tracking number) • Asset Tag Number Standard CMOS Featu
HP t5000 Series Setup (F10) Utility t5000 Series Setup Utility (Continued) Heading Option Advanced BIOS Features Allows you to: MBR Security Choose the Virus warning feature. Quick Power On Self Test Allows the system to skip certain tests while booting so the unit has a faster boot. First Boot Device Select Boot Device Priority. The default is set to USB.
HP t5000 Series Setup (F10) Utility t5000 Series Setup Utility (Continued) Heading Option Description Integrated Peripherals (Cont’d) USB Controller Enable/disable USB controller USB Keyboard Support Use USB keyboard under DOS USB Mouse Support Use USB Mouse under DOS Serial Port Select serial port base IO port address and IRQ Parallel Port Select parallel port base IO port address and IRQ Parallel Mode Select parallel port transfer mode ECP Mode Use DMA Select DMA channel if parallel is o
HP t5000 Series Setup (F10) Utility t5000 Series Setup Utility (Continued) Heading Option Set Administrative Password Description Allows you to set and enable the administrative password. ✎ Set User Password If the administrative password is set, it is required to change the Setup options, flash the ROM, and make changes to certain plug and play settings under Windows. Allows you to set and enable the user password.
4 Diagnostics and Troubleshooting information on using the Thin Client t5000 Series as an HP ✎ For 9000 or HP Integrity server console, refer to the White Paper on http://docs.hp.com/hpux/onlinedocs/AB300-90001/AB300-90 001.
Diagnostics and Troubleshooting LEDs Power-On LED LED Status Off When the unit is plugged into the wall socket and the Power LED is off, the unit is powered off. However, the network can trigger a Wake On LAN event in order to perform management functions. Green Displays during boot sequence and while the unit is on.
Diagnostics and Troubleshooting Power-On Sequence At power-on, the flash boot block code initializes the hardware to a known state, then performs basic power-on diagnostic tests to determine the integrity of the hardware. Initialization performs the following functions: 1. Initializes CPU and memory controller. 2. Initializes VGA software. 3. Initializes and configures all PCI devices. 4. Initializes the video to a known state. 5. Initializes USB devices to a known state. 6. Performs power-on diagnostics.
Diagnostics and Troubleshooting Power-On Diagnostic Tests The Power-on diagnostics performs basic integrity tests of the hardware to determine its functionality and configuration. If a diagnostic test fails during hardware initialization the unit simply stops. There are no messages sent to video. may try to restart the unit and run through the diagnostic tests ✎ You a second time to confirm the first shutdown. The following table lists the tests that are performed on the t5000 units.
Diagnostics and Troubleshooting BIOS Error Messages Beep Codes A BIOS beep code indicates that a video error has occurred and the BIOS cannot initialize the video screen to display any additional information. This beep code consists of a single long beep followed by two short beeps. One long beep followed by three short beeps indicates the system is running in boot block recovery mode. If there are no video errors, the system goes directly to POST messages.
Diagnostics and Troubleshooting POST Messages Procedures CPU at nnnn Displays the running speed of the CPU. Press ESC to skip memory test The user may press Esc to skip the full memory test. Keyboard error or no keyboard present Cannot initialize the keyboard. Make sure the keyboard is attached correctly and no keys are pressed during POST. To purposely configure the system without a keyboard, set the error halt condition in Setup to HALT ON ALL, BUT KEYBOARD.
Diagnostics and Troubleshooting POST Messages Press TAB to show POST screen Procedures Press the TAB key during POST to display messages hidden by the HP logo. Error: Non-System disk or disk error The BIOS was unable to find a suitable boot device. For the t5000 Series, this may mean an uninitialized or corrupt ATA Flash. Reflash the unit and press any key when ready. For more information, refer to Chapter 5, “Restoring the Flash Image.
Diagnostics and Troubleshooting Boot Error Messages (Continued) Screen Messages Corrective Action Flash Memory Error Message: “The terminal’s flash file system has been corrupted. Normally, this problem can be corrected by reloading the terminal’s firmware.” • Reflash the software image if you have already created a recovery device or file. • If you have not created a recovery diskette, you must download the appropriate image from http://h18004.www1.hp.c om/products/thinclients/sof tware.
Diagnostics and Troubleshooting t5000 Troubleshooting Flow Chart Start Initial Troubleshooting Is there power? N Go to Page 4-10 No Power N Go to Page 4-13 No Video N Go to Page 4-17 Error Messages N Go to Page 4-18 No O/S Loading Y Is there video? Y Beeps, LEDs, or error messages ? Y Is the OS Loading? Y Go to next page t5000 Troubleshooting Flow Chart B Troubleshooting Guide 335795-006 4–9
Diagnostics and Troubleshooting t5000 Troubleshooting Flow Chart (cont’d) Continued from Page 4-8 B Initial Troubleshooting Keyboard /mouse working? N Go to Page 4-20 Non-functioning Pointing Device or Keyboard Y NIC working? N Go to Page 4-21 No Internal Network Connector N Go to Page 4-22 No Audio N Go to Page 4-23 No IP address Y Audio working? Y Windows Desktop displayed but can’t connect? Booting in continuous loop.
Diagnostics and Troubleshooting t5000 Troubleshooting Flow Chart (cont’d) No Power, Part 1 No Power (Power LED is off) Is power cord connected from power source to brick and brick to system ? N Plug power cord into brick and power source, then from brick to system. Y Using power strip or UPS? Y Ensure power strip or UPS is turned on. N Active Outlet N Turn computer off. Plug power cord into different active wall outlet. Y Turn off power, and disconnect power cord.
Diagnostics and Troubleshooting t5000 Troubleshooting Flow Chart (cont’d) Continued from Page 4-10 No Power, Part 2 Plug directly into AC outlet Power LED on? Y Done Y Done N Try different outlet N Reseat AC adapter in thin client and at power source Power on? N Power Outlet active? Y Go to next page t5000 Troubleshooting Flow Chart No Power, Part 3 4–12 335795-006 Troubleshooting Guide
Diagnostics and Troubleshooting t5000 Troubleshooting Flow Chart (cont’d) Continued from Page 4-11 No Power, Part 3 Replace power cord Power on? Y Done N Is the power brick light on? Y N Replace the power brick. Power on? Y N Call your local HP Call Center for a diagnosis. To locate a local phone number, visit the HP Web site at: http://www.hp.com/cgi-bin /hpsupport/index.
Diagnostics and Troubleshooting t5000 Troubleshooting Flow Chart (cont’d) No Video, Part 1 Beeps Go to Page 4-17 Error Messages Y N Monitor LED on? LED color? (note 1) Y Green Contrast and brightness turned up? N Y Amber N Turn contrast and brightness up. Video adapter connected? (note 2) Y Go to Page 4- 14 No Video, Part 2 N Plug in, turn on, and return to page 4- 8 Initial Troubleshooting. Go to next page t5000 Troubleshooting Flow Chart No Video, Part 2 4–14 Notes: 1.
Diagnostics and Troubleshooting t5000 Troubleshooting Flow Chart (cont’d) Continued from Page 4-13 No Video, Part 2 Monitor plugged in and turned on? Y Reconnect monitor to thin client (note 3) Video OK? Y Done N N Note: 3. Turn off and unplug thin client before reconnecting cables. Plug in and turn on monitor Video OK? Replace Monitor Y Done N Does unit have added PCI expansion or memory upgrades? N Have the unit serviced. NOTE: Refer to the Warranty for coverage information.
Diagnostics and Troubleshooting t5000 Troubleshooting Flow Chart (cont’d) Continued from Page 4-14 No Video, Part 3 Turn off power, disconnect power cord, and open the computer. CAUTION: Power is continuous to the system board and power supply even when the power switch is turned off. To prevent damage to the unit, disconnect the power cord from the power source or the unit before beginning disassembly procedures.
Diagnostics and Troubleshooting t5000 Troubleshooting Flow Chart (cont’d) Continued from Page 4-15 No Video, Part 4 CAUTION: Power is continuous to the system board and power supply even when the power switch is turned off. To prevent damage to the unit, disconnect the power cord from the power source or the unit before beginning disassembly procedures. Restart computer See codes or hear beeps ? N Y Turn off computer and disconnect power.
Diagnostics and Troubleshooting t5000 Troubleshooting Flow Chart (cont’d) Error Messages Beeps, CPU or Keyboard Lights, or POST error messages. CAUTION: Power is continuous to the system board and power supply even when the power switch is turned off. To prevent damage to the unit, disconnect the power cord from the power source or the unit before beginning disassembly procedures. Power LED has no color showing. Computer is off. Power LED glows green. Computer is on. Beep code - 1 Long, 2 Short.
Diagnostics and Troubleshooting t5000 Troubleshooting Flow Chart (cont’d) No O/S Loading Factory recommended booting priority: 1. USB Device 2. Flash 3. Network Note: For diskless models see page 4-29. O/S not loading from: Flash Go to Page 4-19 Network Go to Page 4-21 NOTE: If USB diskette drive present and diskette installed, system will not boot from other USB device.
Diagnostics and Troubleshooting t5000 Troubleshooting Flow Chart (cont’d) O/S not loading from Flash* * Not for diskless models Boot from Flash? Using t5000 F10 Setup, change boot priority to factory defaults. 1. USB Device 2. Flash* 3. Network *Check “Amount of Flash memory” in system information table. Y Done N Restore image using the Recovery process (See Chapter 5) Boot from Flash? Disconnect any USB diskette drive or USB CD-ROM drive. Y Done N Service the unit. Press Ctrl-Alt-Del to reboot.
Diagnostics and Troubleshooting t5000 Troubleshooting Flow Chart (cont’d) Non-functioning Pointing Device or Keyboard Pointing device or keyboard not operating properly. Keyboard or mouse working? Y Done N Reseat USB keyboard or mouse and disconnect other USB devices. F10 Setup to enable USB controller. Disconnect the non-functioning device and attach a known working keyboard/mouse to the system. Press Ctrl-Alt-Del to reboot. Press Ctrl-Alt-Del to reboot.
Diagnostics and Troubleshooting t5000 Troubleshooting Flow Chart (cont’d) No Internal Network Connection NOTE: Yellow or green LED on NIC connector indicates an active jack. Network or jack active? (see Note) NIC configured in OS? N Y Replace cable or have jack activated. Reimage using recovery process N OK? Y Done N Call your local HP Call Center for a diagnosis. To locate a local phone number, visit the HP Web site at: http://www.hp.com/cgi-bin /hpsupport/index.
Diagnostics and Troubleshooting t5000 Troubleshooting Flow Chart (cont’d) No Audio Is Volume Control or Media Player muted? If so, change the setting. Audio? Y Done N Are speaker connectors in correct jacks? Try both audio jacks. Audio? Restore image using the Recovery process. (See Chapter 5.) Y N In Control Panel’s Sound and Audio, does the Audio tab indicate whether the unit sees its audio hardware? Audio? Y Done N N Y Disconnect any external speakers. Take the following actions: 1.
Diagnostics and Troubleshooting t5000 Troubleshooting Flow Chart (cont’d) No IP Address Done Thin client Y have a valid IP address? N Ping Loopback OK? Service the unit. NOTE: Refer to the Warranty for coverage information. N Y Y Ping Gateway OK? Thin client have a valid IP address? N N Reimage device using restore process Reboot unit and server Y Ping Server by name OK? Done N Contact Server Administrator to verify DCHP, DNS services started.
Diagnostics and Troubleshooting t5000 Troubleshooting Flow Chart (cont’d) Booting in Continuous Loop Using t5000 F10 Setup, change boot priority to factory defaults. 1. USB Device 2. Flash* 3. Network *Check “Amount of Flash memory” in system information table. Reboot the thin client. Y Boot OK? Service the unit. NOTE: Refer to the Warranty for coverage information. N If you are using XPe OS, disable the write filter. Check that Altiris 5.6 Deployment server is being used.
Diagnostics and Troubleshooting Basic Troubleshooting If the Thin Client t5000 Series is experiencing operating problems or will not power on, review the following items. Power-On Troubleshooting Issue Procedures The thin client unit is experiencing operating problems. Ensure that the following connectors are securely plugged into the thin client unit: • Power connector • Keyboard (USB) • Mouse (USB) • Network RJ-45 connector • Monitor The thin client unit does not power on. 1.
Diagnostics and Troubleshooting Power-On Troubleshooting (Continued) Issue Procedures The thin client unit powers on and displays a splash screen, but does not connect to the server. 1. Verify that the network is operating and the network cable is working properly. 2. Verify that the unit is communicating with the server by having the System Administrator ping the unit from the server: • If the thin client pings back, then the signal was accepted and the unit is working.
Diagnostics and Troubleshooting Power-On Troubleshooting (Continued) Issue Procedures No link or activity on the network RJ-45 LEDs or the LEDs do not illuminate blinking green after powering on the thin client unit. (The network LEDs are located inside the RJ-45 connector on the top, rear panel of the thin client. Indicator lights are visible when the connector is installed.) 1. Verify that the network is not down. 2.
Diagnostics and Troubleshooting Power-On Troubleshooting (Continued) Issue Procedures Video does not display. 1. Verify that the monitor brightness is set to a readable level. 2. Verify the monitor is good by connecting it to a known working computer and ensure its front LED turns green (assuming the monitor is Energy Star compliant). If the monitor is defective, replace it with a working monitor and repeat testing. 3. Reimage the thin client unit and power on the monitor again. 4.
Diagnostics and Troubleshooting Diskless (No-Flash) Unit Troubleshooting This section is only for those units that do not have ATA Flash capability. Because there is no ATA Flash in this model the boot priority sequence is: ◆ USB device ◆ PXE 1.
Diagnostics and Troubleshooting 2. If you are running in an MS RIS PXE environment press the F12 key to activate the network service boot as soon as the DHCP IP information appears on the screen. ❏ If the unit does not boot to the network the server is not configured to PXE. ❏ If you missed the F12 cue, the system will try to boot to the ATA flash that is not present. The message on the screen will read: ERROR: Non-system disk or disk error. Replace and press any key when ready.
Diagnostics and Troubleshooting 4–32 335795-006 Troubleshooting Guide
5 Restoring the Flash Image System Requirements To create a recovery device for the purpose of reflashing or restoring the software image on the ROM, you will need the following: ■ A personal computer running Microsoft Windows 2000 Professional or Microsoft Windows XP Professional ■ One or more HP Compaq t5000 Series Thin Clients ■ CD-R or CD-RW drive (if using the ISO Image option) ■ USB flash device 32MB for Microsoft Windows CE .NET or 256MB for Windows XP Embedded (if using the USB format).
Restoring the Flash Image Getting Started There are three deployment options supported by this utility. You can choose to do one or more of the following using your personal computer: ■ Generate an ISO image to use with CD creation software to create a bootable CD for deployment using a USB CD-ROM drive. ■ Create a bootable flash image on a USB flash device (such as a drive key) ■ Unbundle the image to a directory for use in a custom deployment scenario or PXE image.
Restoring the Flash Image During the restore process, the thin client flash drive will be reformatted and all data on it will be erased before the system image is copied to it. To prevent loss of data, be sure that you have saved any user-created data from the flash drive. During the first restart of the thin client following the restore process, it may take approximately 15 minutes to unbundle the software before the Windows Desktop is displayed. Creating an ISO Image 1. Click ISO Image. 2.
Restoring the Flash Image Once this process is complete, use the generated ISO file to create a bootable restore CD with your CD creation software. 3. Connect a USB CD-ROM drive to the thin client. Only one bootable USB device may be attached to the thin client during this process. 4. Insert the bootable restore CD into the CD-ROM drive. 5. Restart the thin client. 6. When prompted Do you want to continue? [Y/N] click Y to begin the image restore process on the thin client.
Restoring the Flash Image Formatting a USB Flash Drive Ä CAUTION: To prevent loss of data, be sure that you have saved any user-created data from the USB drive to another drive. 1. Connect your USB flash device (drive key) to your personal computer. Ensure that only one USB flash device is connected to the system. 2. Click USB Format. 3. Select the USB drive from the list, using the up and down arrows to display the correct drive letter.
Restoring the Flash Image 4. Click Format. 5. Connect the bootable USB flash device to the thin client. Only one bootable USB device may be attached to the thin client during this process. 6. Restart the thin client. 7. When prompted Do you want to continue? [Y/N] click Y to begin the image restore process on the thin client. Unpacking the Image and Tools for Deployment 1. Click Deployment. 2. When prompted, select the destination directory for the imaging tools and image.
Restoring the Flash Image The components that comprise DSKIMG.BIN are then unbundled. When this process is complete, there will be three new files: IBR.EXE (the image restoration utility), FLASH.IMG (the OS image), and README.TXT.
Restoring the Flash Image Deploying with PXE 1. Ensure that IBR.exe and Flash.img are stored in the same directory on the server. 2. Add [full path]\IBR.exe -y [full path]\Flash.img hd0 to the PXE command file, and run it. To view the IBR command line options: At the command prompt, type IBR.EXE /? and press Enter. Refer to "Appendix C: Configuring a PXE Server" for instructions on setting up a PXE Server using Microsoft RIS.
6 Citrix MetaFrame Citrix MetaFrame Troubleshooting Troubleshooting section is not intended to enable HP or ✎ This Compaq Service to support Citrix software. All Citrix software is supported by Citrix or Citrix authorized service providers on a warranty or service contract basis. Customers that call the HP or Compaq Customer Service Center with Citrix issues and questions should be referred to Citrix for assistance.
Citrix MetaFrame Citrix Error Messages Error Message Meaning The option option is not valid. Missing argument for option option. The option option has an invalid argument: argument. The configuration file has been edited directly or is corrupt. Reconfigure Citrix MetaFrame. Error in configuration file: file cannot find section section. The configuration file has been edited directly or is corrupt. Reconfigure Citrix MetaFrame. Error in configuration file. section must contain an entry entry.
Citrix MetaFrame Citrix Error Messages (Continued) Error Message Meaning Window size must be between 300 and 2048. The Custom Width and Height fields on the Window page of the Properties dialog box can take values between 300 and 2048 only. Data has been changed. Are you sure you want to quit? You are quitting from the ICA client without saving changes to the current connection entry. Cannot write file: file.
Citrix MetaFrame 6–4 335795-006 Troubleshooting Guide
7 Microsoft Remote Desktop Protocol Microsoft Remote Desktop Protocol (RDP) is designed to provide remote display and input capabilities over network connections for Windows-based applications running on a server. RDP services are accessed by the Terminal Services client application on the thin client. RDP can be made available on the network using any of the following services: ■ Microsoft Windows 2000 Server with Terminal Services installed: ■ Microsoft Windows NT 4.
Microsoft Remote Desktop Protocol 7–2 335795-006 Troubleshooting Guide
A Thin Client t5000 Specifications Specifications Item Description Processor Transmeta Crusoe high-speed CPU with on-board SDRAM controller and PCI bus controller Memory Memory may be expandable. Refer to http://h18000.www1.hp.com/products/q uickspecs/productbulletin.html for the latest information.
Thin Client t5000 Specifications Specifications Item Networking Description • TCP/IP with DNS and DHCP; Point-to-Point Protocol (PPP) • Multiple master browser support and Citrix load balancing on ICA • SNMP support allows configuration of terminal settings, reporting of terminal configuration and attached devices, and traps • DHCP support for automatic firmware upgrades and unit configuration Administrative Software • Altiris Deployment Solution 5.
B Adding an Image Restore Tool Using Altiris Deployment Solution 1. Ensure that IBR.exe (Image Restore) and Flash.img are stored in the same directory on the server (e.g., c:\program files\altiris\express\deployment server\tcimage). 2. From the Altiris Deployment Server Console, click File > New > Job. 3. Enter a unique name for the job that you will use to deploy the original thin client image. 4. Click the name of the new job. 5. Near the upper right side of the screen, click Add>>. 6.
Adding an Image Restore Tool Using Altiris Deployment Solution B–2 335795-006 Troubleshooting Guide
C Configuring a PXE Server under Microsoft RIS Prerequisites The services listed below must be running, and they may be running on different servers: 1. Domain Name Service (DNS) 2. Active Directory 3. DHCP 4. Remote Installation Services (RIS) on Microsoft Windows 2000 Server This documentation covers RIS setup, and assumes that servers 1, 2, and 3 (above) are already set up. The RIS PXE Server must be equipped with two or more hard drives.
Configuring a PXE Server under Microsoft RIS 2. From the Windows Control Panel, double-click on Add/Remove Programs. 3. Double-click Add/Remove Windows Components. 4. Select Remote Installation Services, then click Next. (Insert Windows 2000 Server CD into the CD-ROM drive, if prompted.) 5. Restart the computer after the wizard has finished installing the service.
Configuring a PXE Server under Microsoft RIS 2. Type Risetup.exe and click Next. 3. Click Next. 4. Click the checkbox labeled Respond to client computers requesting service. 5. Click Next. 6. Insert the Windows 2000 Professional CD into the CD-ROM drive and enter the path to the CD-ROM drive (usually drive D:\ or E:\). 7. Click Next. 8. Click Next. 9. Click Next. 10. When installation is complete, click Finish. Set User Permissions on the Active Directory Server On the active directory server, 1.
Configuring a PXE Server under Microsoft RIS 11. Click Next. 12. Click Finish. RIS Menu 1. Install the RIS menu of your choice. 2. Configure the RIS menu. 3. Refer to the help file provided by the RIS menu for instructions on creating a network bootable diskette and RIS menu for PXE. Creating Network Bootable Disk to Map Drives Create a network boot disk to map drives. (Refer to Microsoft Web site for instructions on creating a network bootable diskette.
D System BIOS Restoring a Corrupt BIOS If the BIOS code on the thin client is corrupt (see the section on BIOS Error Messages in Chapter 4, “Diagnostics and Troubleshooting”), the BIOS must be restored before the thin client will boot to the operating system.
System BIOS The screen prompts: Place Destination disk in drive A:, Press any key when you are ready. 4. Be sure you have inserted an empty diskette in drive A: and press any key to copy the software to the diskette. 5. Power off the thin client with the corrupt BIOS. 6. Connect the external USB diskette drive to the thin client and insert the newly created Flash diskette into the diskette drive.
System BIOS The Softpaq contains utilities for restoring or updating the system BIOS on the Thin Client t5000 Series. Included in the Softpaq are several methods for changing or updating the BIOS version on your computer. The tools and appropriate BIOS images are contained in the following Softpaq directories: ■ DOS Flash—DOS utility that can be used locally or with a Probate eXecution Environment (PXE) management application to update the system BIOS.
System BIOS D–4 335795-006 Troubleshooting Guide
E Replacing the CMOS Battery Removing and Replacing the Side Access Panel To replace the CMOS battery, you must remove the side access panel and chassis cover as shown below and on the next page. Å WARNING: Before removing the side access panel, ensure that the thin client is turned off and that the power cord is disconnected from the electrical outlet. 1. Remove the two back panel screws 1. 2. Pull the side panel off 2.
Replacing the CMOS Battery 3. Remove the chassis cover by removing the two screws 1 and pulling the chassis cover 2 off. 4. Disconnect the speaker cable 3 from the system board.
Replacing the CMOS Battery Replacing the Battery 1. Locate the battery on the system board. 2. Pull back on the clip 1 that is holding the battery in place, and remove the battery 2. 3. Insert the new battery and position the clip back into place. Removing and Replacing the CMOS Battery After replacing the battery, replace the side panel and chassis cover by reversing the previous steps.
Replacing the CMOS Battery E–4 335795-006 Troubleshooting Guide
F Support Information The following URLs point to thin client support information listed on the HP Web site. ■ http://h18004.www1.hp.com/products/thinclients/ Links to information on the Support Home index, product documentation, Operating System upgrades and SoftPaqs, customer announcements and notifications, and self-help ■ http://www.hp.
Support Information The following URL points to Citrix support and services: ■ F–2 http://www.citrix.com/site/SS/index.
