HP ProtectTools password guidelines - White Paper

7
Some Asian Keyboards don‟t support numeric characters
Some standard Asian keyboards don‟t allow numeric characters. If a user tries to enter a number for
password, it will be rejected on these keyboards.
 Chinese Bopomofo
 Japanese
What to do when a password is rejected
If a password is rejected by HP ProtectTools for one of the reasons listed below, follow the appropriate
procedure.
 The password was typed using an unsupported IME keyboard. This is a common issue with
double-byte languages, such as Korean, Japanese, and Chinese. To avoid password rejection by
ProtectTools:
1. Select Windows > Control Panel > Regional and Language Options.
2. Select the Languages tab
3. Click the Details button
4. In the Settings tab, click the Add button to add a supported keyboard. For example, add US
keyboards under Chinese Input Language.
5. Set the supported keyboard as the default input. Close ProtectTools.
6. Open ProtectTools. Enter the password again.
 One or more characters in the password is not supported (see Characters not supported). To resolve
this problem, select a Windows password that includes only supported characters. Then open the HP
ProtectTools Security Manager wizard again to enter the new Windows password.
Special key handling
Chinese, Slovakian, Canadian French, Czech, and Korean
When a user selects one of the supported keyboard layouts and enters a password (e.g. abcdef), the
same password has to be entered with a SHIFT key for lower case and the SHIFT key and CAPS LOCK
key for upper case in Preboot Security and Drive Encryption. With the Korean keyboard layout, it is not
the SHIFT key that is used to produce English characters but rather the ALT key. Depressing ALT will
allow the Preboot Security or Drive Encryption login screens to type English lowercase characters.
Depressing ALT and CAPS LOCK will produce English uppercase characters.
Characters not supported
Table 2. Characters not supported
Keyboard Layout
Windows
BIOS
Drive Encryption
Arabic
The , ,  keys generate two
characters.
The , ,  keys
generate one character.
The , ,  keys
generate one
character.
French Canadian
ç, è, à, é with cap locks are Ç,
È, À, É
ç, è, à, é with cap locks
is ç, è, à, è in bios.
ç, è, à, é with cap
locks is ç, è, à, è in
FVE.
Spanish
40a is not supported.
US International
On the top row, the ¡, ¤, „, ‟, ¥,