Product Warranty

Cooperate with HP in attempting to resolve the problem using online chat, email, or telephone. This may
involve performing routine diagnostic procedures, installing additional software updates or patches,
removing third-party options, and/or substituting options.
HP recommends that you make periodic backup copies of your files, data, or programs stored on your
hard drive or other storage devices as a precaution against possible failures, alteration, or loss. Before
returning any HP Hardware Product for warranty support or repairs, back up your files, data, and
programs, and remove any confidential, proprietary, or personal information.
Remove any external options or accessories that would be subject to loss during the repair or
replacement process.
Perform additional tasks as defined within each type of warranty service described below and any other
actions that HP may reasonably request in order to best perform the warranty support.
To obtain warranty service for HP LaserJet print cartridges, return the product to the place of purchase
with a written description of the problem and print samples or contact HP customer support.
1
HP's requirements are based on ISA G1 (mild) requirements as described in ISA-71.04-1985 Environmental Conditions for
Process Measurement and Control Systems: Airborne Contaminants. This ISA standard is available at http://www.isa.org.
When products are used in ISA G1 (mild) environments, corrosion should not be a factor in equipment reliability.
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Types of Hardware Warranty Service
The types of warranty support service that may be applicable to the HP Hardware Product you have purchased
are described below. All services may not be available in all countries or regions. TO THE EXTENT THAT
THE FOLLOWING WARRANTY SERVICES AND TERMS OR ANY PART THEREOF IS
INCONSISTENT WITH LOCAL LAW, THE WARRANTY SERVICES AND TERMS OR THE
CORRESPONDING PART SHALL BE DEEMED MODIFIED TO BE CONSISTENT WITH SUCH LOCAL
LAW.
Customer Self-Repair Warranty Service
HP Hardware Products are designed with many Customer Self-Repair (CSR) parts to minimize repair time and
allow for greater flexibility in performing defective parts replacement. If during the diagnostic period, HP
identifies that the repair can be accomplished by the use of a CSR part, HP will ship that part directly to you for
replacement. There are two categories of CSR parts:
Parts for which Customer Self-Repair is mandatory—If you request HP or an HP authorized service
provider to replace these parts, you will be charged for the travel and labor costs for this service.
Parts for which Customer Self-Repair is optional—These parts are also designed for Customer Self-
Repair. If, however, you require that HP or an HP authorized service provider to replace the part for you,
it may be done at no additional charge under the type of warranty service designated for your HP
Hardware Product.